Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.76

4.8 Rating 22,385 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 22,385 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 13th December 2025

Rachel N

Face The Future 5 star review on 11th December 2025

Julia S

Face The Future 5 star review on 6th December 2025

Mara B

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional and Fast Delivery of Quality Products.”

Helpful Report

Posted 10 months ago

Hi Eileen, Thank you for your wonderful review! We're so pleased to hear that you experienced professional service and fast delivery. Best wishes, Face The Future

Posted 10 months ago

“Brilliant - I've shopped many times with FF with no problems at all. Trustworthy & reliable service with a great variety of products at very competitive prices - very quick delivery too. Highly recommended”

Helpful Report

Posted 10 months ago

Hi Christine, Thank you so much for your wonderful review! We're thrilled to hear that you find us trustworthy and reliable, and that our variety and prices meet your expectations. We truly appreciate your support and recommendation! Best wishes, Face The Future

Posted 10 months ago

“Great customer care once my problem online was understood and then resolved.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your positive feedback! We're glad to hear that our customer service team could assist you and resolve your issue. Your satisfaction is our priority! Best wishes, Face The Future

Posted 10 months ago

“Not a company I will be using in the future.”

Helpful Report

Posted 10 months ago

Hi, Thank you for your feedback. We are truly sorry to hear about your experience, but we’d like to clarify the situation. The product you ordered was selected based on the description provided on our website, which includes detailed information on its contents. We make every effort to ensure transparency, and we always encourage our customers to carefully review product details before making a purchase. Kind regards, Face the Future

Posted 10 months ago

“I love the special edits - full size amazing products for unbelieveable value. And they do a discounted subscription service for yout regular face cream etc. Excellent site!”

Helpful Report

Posted 10 months ago

Hi Debbie, Thank you so much for your amazing review! We’re thrilled that you love our special edits and find incredible value in our full-size products. It’s fantastic to hear that our subscription service is working well for you too! Best wishes, Face The Future

Posted 10 months ago

“Fast delivery , well packaged, product as described.”

Helpful Report

Posted 10 months ago

Hi Erika, Thank you for your wonderful review! We're so glad to hear you experienced fast delivery and that your product arrived well packaged and just as described. Your feedback is greatly appreciated! Best wishes, Face The Future

Posted 10 months ago

“Great selection and service”

Helpful Report

Posted 10 months ago

Hi Jane, Thank you for your wonderful review! We're so pleased to hear you enjoyed our selection and service. We appreciate your support! Best wishes, Face The Future

Posted 10 months ago

“I have called to speak with customer service many times. They have always been quite helpful and informative. I also love knowing that I can have professional help and no counterfeit products. As an added bonus they always give a little gift to say thank you! I love that Thank you face the future”

Helpful Report

Posted 10 months ago

Hi Doreen, Thank you so much for your wonderful review! We're thrilled to hear that our customer service team has always been helpful and that you appreciate the assurance of professional help and genuine products. We're delighted you enjoy the little gifts as well! Your kind words mean a lot to us! Best wishes, Face The Future

Posted 10 months ago

“Always been quick and efficient on delivery and been responsive to queries which have been resolved when needed.”

Helpful Report

Posted 10 months ago

Hi Zoe, Thank you so much for your wonderful review! We're thrilled to hear that you've experienced our quick delivery and responsive service. Your satisfaction is our top priority! Best wishes, Face The Future

Posted 10 months ago

“To be honest I used to love face the future, would always get lots of samples and the product range is good, there are some things I will stick to buying with ftf however I have noticed you don't really get a huge amount of discount, for eg the SkinCeuticals with face the future is £80, you can get this at a better discount elswhere, also the points are just not great, considering the amount of money I have spent on this shop the discounts received via purchasing is poor. I will always try and see if I can get the products I buy elswhere before landing as a last resort with face the future. Started off well and like with most things, going down hill.”

Helpful Report

Posted 10 months ago

Hi Shirley, Thank you for your honest feedback. We're glad to hear that you still enjoy some of our products! We always strive to provide great value, and we appreciate your comments on our pricing and loyalty points. We're constantly working to improve our offerings and your insights are valuable to us. We hope you'll continue to check back for future promotions and new products! Best wishes, Face The Future

Posted 10 months ago

“Love the product, and appreciate the fast delivery , thank you.”

Helpful Report

Posted 10 months ago

Hi Bin, Thank you so much for your wonderful review! We're thrilled to hear you love the product and appreciate the fast delivery. Your support means a lot to us! Best wishes, Face The Future

Posted 10 months ago

“Excellent product, I has used this for a long time now and still as pleased as when I started using it.”

Helpful Report

Posted 10 months ago

Hi Jennifer, Thank you so much for your wonderful review! We're thrilled to hear that you've been pleased with our product for so long. Your continued support means everything to us! Best wishes, Face The Future

Posted 10 months ago

“Excellent products and the delivery was quick.”

Helpful Report

Posted 10 months ago

Hi Cynthia, Thank you for your wonderful review! We're so pleased to know you love our products and appreciate the quick delivery. Your support is greatly valued! Best wishes, Face The Future

Posted 10 months ago

“A company that you can trust”

Helpful Report

Posted 10 months ago

Hi Christine, Thank you so much for your wonderful review! We're so glad to hear that you find us trustworthy. Your support is invaluable to us! Best wishes, Face The Future

Posted 10 months ago

“Variety of products stocked but poor delivery , it can take a few days for your items to be delivered.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your feedback. We're pleased to hear you appreciate our variety of products! We can see you chose the standard delivery at checkout which is 2-5 working days. There are other options available at checkout if you do need your order faster. Best wishes, Face The Future

Posted 10 months ago

“Great range of products and always fast delivery”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your wonderful review! We're so glad you love our range of products and appreciate our fast delivery. Your feedback means a lot to us! Best wishes, Face The Future

Posted 10 months ago

“Face the future want to know if you have used there product before selling it to make sure you don't have reaction to it I think that is a safe thing ... iv reviewed stater kit thank you”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your thoughtful review! We really appreciate your feedback about our product testing process. Ensuring safety and satisfaction for our customers is our top priority. We're glad you took the time to share your experience with the starter kit! Best wishes, Face The Future

Posted 10 months ago

“Great product, excellent delivery but too expensive”

Helpful Report

Posted 10 months ago

Hi Naomi, Thank you for your thoughtful review! We're glad you loved the product and appreciated the excellent delivery. We understand that pricing can be a concern, and we genuinely value your feedback. Your support is important to us! Best wishes, Face The Future

Posted 10 months ago

“Facethefuture is a trusted website for me and I will continue to use it.”

Helpful Report

Posted 10 months ago

Hi Tamanna, Thank you for your wonderful review! We're so pleased to hear that you trust us and will continue to use our website. Best wishes, Face The Future

Posted 10 months ago

“Unfortuneately I am still waiting for my items from Face The Future. Royal Mail should have delivered my online purchase on Wednesday 5th February 2025! Having stayed at home for the past 4 days and receiving several emails from Royal Mail I still do not have my purchase! I am reluctant to order any more from Face The Future if I have this problem every time! Regards Susan Game.”

Helpful Report

Posted 10 months ago

Hi Susan, Thank you for your review. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 10 months ago

Face The Future is rated 4.8 based on 22,385 reviews