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Face The Future Reviews

4.8 Rating 16,999 Reviews

95 %

of reviewers recommend Face The Future

Company Reviews

Product Reviews

4.8

Based on 16,999 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 1, Corinium Court, Premier Way North, Normanton, WF6 1FS
Wakefield
WF6 1FS

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Face The Future 5 star review on 6th April 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 5th February 2024

Face The Future 5 star review on 29th January 2024

Face The Future 5 star review on 28th January 2024

86

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't received my purchase yet”

Posted 1 week ago

Hi Sarah, It does state on your tracking that your item has been delivered. Please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind Regards Face the Future

Posted 1 week ago

“So far no information when i will receive my parcel, so have no positive reviews its 6 days I placed my order”

Posted 1 month ago

Hi Sonia Your parcel was dispatched the same day as your order on the 14.3.24. Delivery was attempted on the 15.3.24 and 16.3.24 by royal mail. Please check your emails with the tracking link and book your redelivery through royal mail. In the meantime, please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind Regards Face the Future

Posted 1 month ago

“ONE OF THE PRODUCTS BIODERMA- THE LID WAS BROKEN WHICH MENT UNABLE TO CLOSE BACK ON PROPERLY THIS MUST OF BEEN DONE IN TRANSACTION OR IT WAS FAULTY AT THE START.. SPENDING OVER £200 ON PRODUCTS AS THE OTHER BIODERMA AND MEDIX8 WERE ALL IN TACT..”

Posted 1 month ago

Hi Patricia Please can you refer to your last email from the customer service team and provide us with photographs so we can assist you further. Kind Regards Face the future

Posted 1 month ago

“Sent an email from the company requesting a review. Goods not yet received. Order placed 8 days ago. So only comment is that it takes a long time to receive goods and maybe review requests should be made after a couple of weeks if you want them to be more favourable”

Posted 1 month ago

Hi Customer service team have responded to your query regarding your delivery, please refer to your emails. Kind Regards Face the Future

Posted 1 month ago

“My package never arrived”

Posted 1 month ago

Hi summer, Sorry to hear this. Your package was attempted to be delivered on 22.2.24 by Royal Mail, please refer to your emails regarding your tracking link and choose redelivery or please contact customer service team on shop@facethefuture.co.uk. Kind Regards Face the Future

Posted 1 month ago

“I love the product itself but was extremely disappointed by the poor functionality of the packaging. The lid for the drops does not stay on and therefore all the product leaked everywhere. I would appreciate having a replacement resent if possible please.”

Posted 1 month ago

Hi Alexandra We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 1 month ago

“Good products but bad delivery experience unfortunately”

Posted 1 month ago

Hi We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Unfortunately your order was a bounce back from Royal Mail. Kind Regards Face the Future

Posted 1 month ago

“Always had good experiences from face the future but after receiving the mesoaestetic vit c and emailing with what had happened had no response to the issue . Put me off ordering again.”

Posted 2 months ago

Hi Vicky Please can you check your emails as we did respond the same day you emailed in regarding this. Kind regards, Face the Future

Posted 1 month ago

“I didn’t receive my package, even though royal mail says it’s been delivered. The reaction of the team was fast but I’m still not sure how they want to find my package and what the next steps are.”

Posted 2 months ago

Hi Thank you for taking the time to leave a review. All the next steps are explained in the email reply from the customer service team, in regards to the investigation needed via Royal Mail which we will be in touch with yourself once we have an outcome. Kind regards, Face the Future

Posted 2 months ago

“Disappointed that this company sent me free samples-NOT bottle of product I bought. Not acceptable.”

Posted 2 months ago

Hi Anne We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Customer service is dealing with your query regarding your order. Kind Regards Face the Future

Posted 2 months ago

“Colour was darker than I expected. Difficul to pick a colour form a picture”

Posted 3 months ago

Hi Karen We’re sorry to hear that your purchase did not meet your expectations, it can be difficult to get the colour correct when buying make up online. For future please contact customer service team on 0113 2827744 for assistance. Kind regards, Face the Future

Posted 3 months ago

“When I opened the box one product had it's seal broken was out of the box and the dispenser mechanism and lid off, several pieces I was able to put it back together but it wasn't a great introduction”

Posted 3 months ago

Hi Karen We’re sorry to hear about your recent experience with your Face the Future delivery. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 3 months ago

“Disappointed. I bought the wrong colour hair dye by mistake. It was for a relative for Christmas. I had to order it early due to the Christmas post but the company would not exchange it as it had passed 30 days. It was unopened in its original package. I think this is unnecessary, they could have been more helpful.”

Posted 3 months ago

Hello Stephen, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Throughout our website, we clearly advise that we offer a 14 days returns period: https://www.facethefuture.co.uk/pages/returns As the order was received by yourself on the 5th December 2023, the information provided by our Customer Service Team was correct as 31 days had in fact passed. Kind regards, Face the Future

Posted 3 months ago

“Poor service! Face the future are no longer like before providing a good service as they used to and certainly don’t value their customers.”

Posted 3 months ago

Hello there, We're so sorry to hear that you feel this way. At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 3 months ago

“I wasn't very impressed to find that the product expires in July 2024 as it feels like old stock. Disappointing that there doesn't seem to be any quality check in place and that the item was sold at full price given it's likely to be expired whilst I'm using it.”

Posted 3 months ago

Hello Leslie, We're sorry to hear that you have been left feeling this way. Please however be assured that our Dispatch Team do ensure all products prior to packing. As we can see that you purchased Environ Skin EssentiA Vita-Antioxidant AVST 4 in December, July 2024 is an appropriate date. This is something which is advised by the brand directly, as the Environ Skin EssentiA Vita-Antioxidant AVST range can last up to 6 months when following the usage guidelines. All stock is also sent from the brand directly with the above in mind, with any in breach of this being returned. Kind regards, Face the Future

Posted 3 months ago

“Disappointed that it's Xmas and still haven't received my gift cards given how long ago ordered them. Still waiting for delivery.”

Posted 4 months ago

Hi Niall, All of our Gift Cards are E-Gift Cards. This means that they will be emailed to you, rather than being posted. We can see that the 3 which were on ordered on the 8th December, were issued the same day, to email address on the account. If you face any issues locating these, please do get in touch with our Customer Service Team directly on shop@facethefuture.co.uk Kind regards, Face the Future

Posted 3 months ago

“Item still hasn’t arrived despite being posted 6 days ago”

Posted 4 months ago

Hello Adam, That's odd. 🤔 We can see that your order was delivered, to your chosen address, by Royal Mail on the 5th December. Please use the tracking information provided by email on the 4th December, for further guidance. If you do face any further issues with this, please contact us at shop@facethefuture.co.uk for further assistance. Kind regards, Face the Future

Posted 4 months ago

“The glass pipet part came broken in two parts. Unable to use”

Posted 4 months ago

Hello there, We're so sorry to hear this. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 4 months ago

“Don’t know because it hasn’t arrived and I’ve had no updates. Disappointed”

Posted 4 months ago

Hello Elizabeth, We're sorry to hear this. We can see that your order was sent back to us, due to being incorrectly addressed, after 3 delivery attempts were made, to try to locate you. A dispatch email was sent your email address on the 24th November, to allow you to track this. 😔 As Royal Mail did not hear from you in regards to your parcel, it is now safely back with us. However, our Customer Service Team have ensured that this has been sent back out. They have advised they'll be in touch as soon as your updated tracking information is available. Kind regards, Face the Future

Posted 4 months ago

“I still haven’t received my products. This happened last time I ordered from you. Please can you update me? Best, R”

Posted 4 months ago

Hi there, We're so sorry to hear this. We can see that our Customer Service Team have been in touch to provide further assistance with this. From the tracking provided by Royal Mail, we can see that it was delivered on the 24th November. Please check the location shown in the delivery photograph provided by the team. If you do face any further issues, please do get in touch. Kind regards, Face the Future

Posted 4 months ago

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Face The Future is rated 4.8 based on 16,999 reviews