Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,337 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Misleading codes offered for 10% off which then don't work, loyalty scheme but you can't use the loyalty points on half the brands. Bombard you with messages and marketing so recommend you opt out! Free samples are OK but no better than those offered by competitors.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your feedback. We’re sorry to hear that you found the discount codes misleading and that our loyalty scheme didn’t meet your expectations, however the items you ordered were already on offer, plus you received a free full size gift and a sample. Emails are there to inform you of when we have offers, as you have stated if you do not wish to receive these please opt out. Warm wishes, Face The Future

Posted 1 week ago

“I tried to cancel my order within hours of placing it and before it had been dispatched however I was told that it wasn’t possible. So I had to wait for it to be delivered and then request a return. Delivery was free but as per their returns policy a delivery fee will be subtracted from my refund total. I don’t think k that I will buy from the site again.”

Helpful Report

Posted 1 month ago

Hi Kirsty, Thank you for your review. We have checked this and can see that your request to cancel was while we were closed. Your email was picked up on Monday morning, but unfortunately had already been dispatched. We do try to dispatch all orders as quickly as possible. Kind regards, Face the Future.

Posted 1 month ago

“I tried to cancel my order within 20 minutes approx of ordering and was not notified for 48 hours - but funnily enough they had been tracking me when I had browsed their website and was pondering on the order and I get an e mail saying something like "saw you looking" - find this odd when they can track you but when you want to cancel your order oh no there is no one monetering that side of things but we are actully tracking you!! Nonsense. Aslo delivery compared to other companies took way longer.”

Helpful Report

Posted 1 month ago

Hi Tessa, Thank you for your feedback. We have checked and your order was placed on a Friday evening and dispatched on the Monday, this was the earliest we could dispatch as we don't work over the weekend. Lots of our emails are automatically sent if you have been looking at the website and not actually sent from a member of the team. We do appreciate your feedback and will take your comments on board. Warm wishes, Face The Future

Posted 1 month ago

“Received Natura Bisse Inhibit cream and it was separated and clumpy - looks expired/off”

Helpful Report

Posted 1 month ago

Hi, Thank you, we are sorry to hear this. We cannot see any correspondence regarding this issue. Please contact us on shop@facethefuture.co.uk so we can assist. Kind regards, Face the Future

Posted 1 month ago

“I have previously given a very good review and used Face the Future a lot in terms of skincare needs, and more so because they used to have a great loyalty programme. Sadly, this has changed, and I only realised when I had saved up over 4000 points so I could turn them into a voucher for money off my next order. This is no longer the case; you can now change 2000 points for a £20 voucher but there is a minimum spend of £200, 1000 points for a £10 voucher but there is a minimum spend of £100 and 500 points for a £5 voucher minimum spend £50. This is not a reward at all. For example, another skin care brand I shop with, recently I was able to transfer points earned into a £40 voucher, no min spend, another company as a top tier customer of theirs, I was recently offered 25% off a £200 spend etc etc. Therefore, as you can see, face the future can sadly no longer claim being a loyal customer equals rewards, as their reward scheme now comes with a caveat. Due to this, I will just shop elsewhere in terms of earning real rewards that come with such loyalty. To note, you can use point for ‘gifts’ but again, you have to make a purchase to be able to claim one of these ‘gifts’.”

Helpful Report

Posted 1 month ago

Hi Samantha, Thank you for your feedback. We truly appreciate your past support and understand your concerns regarding the changes to our loyalty program. We continually assess our rewards system in an effort to enhance the overall shopping experience for all our customers. Warm wishes, Team Face The Future

Posted 1 month ago

“I received products that expire in 5 months though meant to serve a year since opened. I've made an order for "Jan Marini Rejuvenate & Protect Duo: C-Esta Serum and Marini Physical Protectant SPF 45 Tinted" on the 14th of April. Received around 25th of April. When I opened them I realised that expiry date on the box says 09/25. Serum itself says that it is valid for 6 months since opened. Protectant has is valid for 12 months since opened. But for both expiry date is September 2025, which is 5 months away! Basically that means that both going to expire before I can possible use them.”

Helpful Report

Posted 2 months ago

Hi, thank you for your review. Products marked with a pot and lid symbol are safe to use for the duration indicated, even if they were opened on the last day of the date shown on the product. The symbol refers to the number of months the product remains suitable for use after opening. E.G. if your products are dated September and you open them on the last day of September, they are still ok for the 6 or 12 months shown on the pot and lid symbol. Kind regards, Face the Future

Posted 2 months ago

“Prompt Dispatch and delivery. However this product doesn't seem to be the same as the one I purchased from John Lewis last year. It pilled into grainy bit and burnt/stung my skin even without a moisturiser or other products. This made it it unuseable and a huge waste at £24.79. Expensive for sunscreen but since I have sensitive skin - I have to fork out the extra money - otherwise I can become a red sore mess with the wrong products. I strongly recommend discontuing this product. It does not help sensitive/fair people out one bit. Sunscreen is supposed to help prevent extra sensitivity in sensitive skin- but this horrid thing aggrevates it. Did they change the formula from last year? I don't know but I won't be purchasing Ultrasun again.”

Helpful Report

Posted 2 months ago

Hi Kristina, Thank you for taking the time to share your experience. We’re truly sorry to hear that the product did not meet your expectations and caused discomfort. Your feedback is invaluable. If you have any further issues or would like assistance, please don’t hesitate to reach out to our customer service team. We want to ensure you find a product that works well for you. Kind regards, Face the Future

Posted 2 months ago

“Delivery was dreadfully slow, I won’t order again unfortunately”

Helpful Report

Posted 2 months ago

Hi Ann, Thank you for your review. We’re genuinely sorry to hear that your delivery experience didn’t meet your expectations. We strive to provide prompt service, and it's disappointing to know we fell short this time. We appreciate your feedback and will work to improve our delivery times in the future. If there's anything else we can assist you with, please let us know. Best regards, Face The Future

Posted 2 months ago

“I haven’t received my order yet :(”

Helpful Report

Posted 3 months ago

Hi Mollie, Thank you for your review. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 3 months ago

“Bought the keratin treatment but it did not work for me. My hair smelt burnt when I used the shampoo and conditioner.”

Helpful Report

Posted 3 months ago

“Hello Face The Future - I’d be grateful if you could answer my email please (x2) and happy then to provide a revised review. Many thanks.”

Helpful Report

Posted 4 months ago

Hi there, We have looked into this for you and can see that you have had a response to both emails saying that you are able to return the unused items. If you need further assistance please contact customer service on 0113 2827744. Kind Regards Face the Future

Posted 3 months ago

“I've just received my first ever £20 mystery package. I can firmly confirm, It'll definitely be my last! 2 of the products are scalp treatments for dandruff which I don't have. I is baby hair tamer. Again which I don't need. The other 2 are 2 small quantities of different forms of collagen. Which considering you have to take it for months before you know it's suitable, is utterly useless. If fact the only thing I'll actually use is a 50ml tube of sunscreen. Mega disappointed.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your thoughts. We're sorry to hear that the mystery package didn't meet your expectations. We appreciate your feedback and will definitely take it into consideration as we continue to improve our offerings. Kind regards, Face the Future

Posted 4 months ago

“I was very disappointed with the size of this product and more disappointed that it didn’t work. It just left a white residue on my face. Thought it was very expensive for the size and felt like I wasted my money on something that didn’t even work”

Helpful Report

Posted 5 months ago

Hi Losa, Thank you for your feedback. We're sorry to hear that the product didn't meet your expectations and that the size felt inadequate for the price, the size of the product is shown in the product description. We understand how frustrating it can be when a product doesn’t perform as hoped, however, all products do work differently for different people. Kind regards, Face the Future

Posted 5 months ago

“Texted an offer, which they didn’t honour when I ordered using the link”

Helpful Report

Posted 5 months ago

Hi Kris, Thank you for your review. Unfortunately, as mentioned on our website, the free gifts are not available on the app. We can see that you did benefit from using a 20% discount code on your order. Kind regards, Face the Future

Posted 5 months ago

“My recent order placed 26th Jan 2025 has not arrived. Royal mail state they attempted delivery on the 30th Jan and I was at home all day. Previous orders have been delivered through the letterbox by royal mail. I tried tracing the parcel last week using the royal mail tracking number but unfortunately my post code was not recognised. The Royal mail tracking number is no longer active and I have no way of tracing my parcel.”

Helpful Report

Posted 5 months ago

Hi Frances, Thank you for your review. The tracking seems to be working now and shows that your parcel is available for collection or you can update your delivery options if you click on the tracking link we sent when your order was dispatched. Kind regards, Face the Future

Posted 5 months ago

“Disappointed with the product without lids , l wasn’t aware that it is rejects , l would have stayed away”

Helpful Report

Posted 5 months ago

Hi Priscilla, Thank you for your review, we are sorry to hear you are disappointed. We have checked your order and can see that the products were ordered from our clearance section and do clearly state why they are on clearance and are at a discounted price because of this. Kind regards, Face the Future

Posted 5 months ago

“Hi, The reason I have not wrote a review is because I have not received my items.”

Helpful Report

Posted 5 months ago

Hi Paramjit, Thank you for your review, we can see this is being dealt with over email with our Customer Service team. Kind regards, Face the Future

Posted 5 months ago

“Good website, highly disappointing customer service experience!”

Helpful Report

Posted 6 months ago

Hi Georgia, At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 6 months ago

“It’s the second time I’m getting a vitamin C that has been coloured already, meaning it was aging before it arrived to me, therefore less active. It’s a shame there is no way to get to customer service, last time I tried on my other parcel as it was dark yellow and nobody came back to me. I ordered before the vitamin c from the same brand and from this website and it was great, but only the first time, the other 2 were yellow and dark yellow, not clear like the first time or the previous times from different websites. Probably old batch and it’s a shame because it’s an expensive product. I’ll buy it some place else, gave them 2 tries from my own pocket, that’s enough. Mrs Green”

Helpful Report

Posted 6 months ago

Hi, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 6 months ago

“I asked to cancel the order but no one replied to me. So the order was dispatched and I still don’t have it! Lost in the post. Shan’t be ordering from this company again.”

Helpful Report

Posted 6 months ago

Hi, Thank you for your feedback. Unfortunately, your order was too far in the process to be cancelled. We have checked our emails and can see that our customer service team replied to you with instructions on how to return the parcel if needed. We have checked the tracking and can see that the parcel has now been delivered. Kind regards, Face the Future

Posted 6 months ago

Face The Future is rated 4.8 based on 21,337 reviews