Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.76

4.8 Rating 22,568 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 22,568 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 31st January 2026

Louise Q

Face The Future 5 star review on 30th January 2026

Anonymous

Face The Future 5 star review on 18th January 2026

Anonymous

Face The Future 5 star review on 13th December 2025

Rachel N

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't realise I had ordered the night reset bundle as it was alongside my basket, when I pressed add to basket thinking I was ordering my moisturizer I accidentally bought the mystery product I didn't want. I advise people to be really cautious when ordering.”

Helpful Report

Posted 3 weeks ago

Hi Rachel, Thank you for your review. Your basket is available to view before you pay for your order so you can see what is in there at the time of purchase. If you have any issues in the future, please reach out to us so we can help. Kind regards, Face the Future

Posted 3 weeks ago

“I did not receive the correct items. I received Filorga Lift-Masks. I wanted the Hyalu-Filler Flash Masks. The exchange policy of paying for return postage and the tracking is rather "taxing". I will order from a different site in the future.”

Helpful Report

Posted 1 month ago

Hi Michael, Thank you for your review. We have looked into this and can see that you received the product that you ordered, the lift masks. If you have ordered the wrong item, you are more than welcome to return it in line with our returns policy. Kind regards, Face the Future

Posted 3 weeks ago

“Received item today. Can't review yet”

Helpful Report

Posted 2 months ago

Hi, We will look forward to receiving your review when you have had a chance to use the product. Kind regards, Face the Future

Posted 2 months ago

“Haven't yet received”

Helpful Report

Posted 2 months ago

Hi Hannah, Thank you for your review. The delay is with the courier. They are extremely busy this time of year and are working hard to deliver parcels. Please allow some extra time to receive your parcel. Kind regards, Face the Future

Posted 2 months ago

“Very average product, doesn’t deserve the excitement producer puts into it. And for eczema skin doesn’t fit very well due to perfumes in the hand cream”

Helpful Report

Posted 2 months ago

Hi Ekaterina, Sorry to hear you were disappointed. We understand that fragrances can be an issue for eczema-prone skin. If you’d like, we can help you find a fragrance-free option or discuss alternatives. Please let us know. Kind regards, Team Face The Future

Posted 2 months ago

“Hello, my face the future order Order #FTF1190007 that I placed on the 28th of October still has not been delivered. This is now the 26th day since my order was placed. Could you check this for me please? S Richardson”

Helpful Report

Posted 2 months ago

Hi, thank you for your review. We have checked this and can see that this is an international order. We can see our customer service team are helping with this. Kind regards, Face the Future

Posted 2 months ago

“A week to get the order?! I won’t be coming back to use this website, delivery took forever. The order was not dispatched for a few days after ordering. In this day and age this is not competitive compared to other services like this which deliver the next day without additional charges.”

Helpful Report

Posted 3 months ago

Hi Anna, Thank you for your review. We are in an very busy period and our team are working extremely hard to get all of our orders out. We can see you picked the free, standard shipping service, which is 2 to 5 working day delivery. We have checked and can see that your order reached you on the 5th working day, which is within this timeframe. Kind regards, Face the Future

Posted 3 months ago

“I'm very disappointed with the Gatineau Miracle Eye Coutour Cream sadly. It is very chalky and sits in the wrinkles around my eyes. I thought it would be smooth & silky and glide onto my skin. Am I doing something wrong? ”

Helpful Report

Posted 3 months ago

Hi, Thank you for your review. Please email us on shop@facethefuture.co.uk so our Customer Service team can assist further. Kind regards, Face the Future

Posted 3 months ago

“I haven’t received my order, even though Royal Mail says it’s been delivered. FTF to investigate.”

Helpful Report

Posted 5 months ago

Hi Julie, Thank you for your review. We have checked and can see you have emailed to confirm this has now been received. Enjoy your product. Kind regards, Face the Future

Posted 5 months ago

“Serum was dark orange!! Definitely old oxidised batch !!”

Helpful Report

Posted 5 months ago

Hi, Thank you for your review. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 5 months ago

“I’m not impressed that goods were dispatched which are not as shown on your website. The picture did not show a visible barcode on the bottle, the one that arrived did. A hand soap which cost nearly £40 was purely purchased for the aesthetics of the container, so to find a visible barcode is unacceptable to me and not what was shown at the time of purchasing”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your review. We appreciate your feedback regarding the product not matching the website imagery. We strive to provide accurate representations, and we’re sorry to hear that the visible barcode was a disappointment. We can see this has been handled by our Customer Service team. Warm regards, Team Face The Future

Posted 5 months ago

“i don’t like eucrin spot corrector”

Helpful Report

Posted 6 months ago

Hi Amandeep, Thank you for your feedback. We're sorry to hear that the Eucerin spot corrector didn't meet your expectations. We always strive to provide effective products, but we understand that not every product works for everyone. Warm wishes, Team Face The Future

Posted 6 months ago

“Misleading codes offered for 10% off which then don't work, loyalty scheme but you can't use the loyalty points on half the brands. Bombard you with messages and marketing so recommend you opt out! Free samples are OK but no better than those offered by competitors.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your feedback. We’re sorry to hear that you found the discount codes misleading and that our loyalty scheme didn’t meet your expectations, however the items you ordered were already on offer, plus you received a free full size gift and a sample. Emails are there to inform you of when we have offers, as you have stated if you do not wish to receive these please opt out. Warm wishes, Face The Future

Posted 7 months ago

“I tried to cancel my order within hours of placing it and before it had been dispatched however I was told that it wasn’t possible. So I had to wait for it to be delivered and then request a return. Delivery was free but as per their returns policy a delivery fee will be subtracted from my refund total. I don’t think k that I will buy from the site again.”

Helpful Report

Posted 7 months ago

Hi Kirsty, Thank you for your review. We have checked this and can see that your request to cancel was while we were closed. Your email was picked up on Monday morning, but unfortunately had already been dispatched. We do try to dispatch all orders as quickly as possible. Kind regards, Face the Future.

Posted 7 months ago

“I tried to cancel my order within 20 minutes approx of ordering and was not notified for 48 hours - but funnily enough they had been tracking me when I had browsed their website and was pondering on the order and I get an e mail saying something like "saw you looking" - find this odd when they can track you but when you want to cancel your order oh no there is no one monetering that side of things but we are actully tracking you!! Nonsense. Aslo delivery compared to other companies took way longer.”

Helpful Report

Posted 7 months ago

Hi Tessa, Thank you for your feedback. We have checked and your order was placed on a Friday evening and dispatched on the Monday, this was the earliest we could dispatch as we don't work over the weekend. Lots of our emails are automatically sent if you have been looking at the website and not actually sent from a member of the team. We do appreciate your feedback and will take your comments on board. Warm wishes, Face The Future

Posted 7 months ago

“Received Natura Bisse Inhibit cream and it was separated and clumpy - looks expired/off”

Helpful Report

Posted 8 months ago

Hi, Thank you, we are sorry to hear this. We cannot see any correspondence regarding this issue. Please contact us on shop@facethefuture.co.uk so we can assist. Kind regards, Face the Future

Posted 7 months ago

“I have previously given a very good review and used Face the Future a lot in terms of skincare needs, and more so because they used to have a great loyalty programme. Sadly, this has changed, and I only realised when I had saved up over 4000 points so I could turn them into a voucher for money off my next order. This is no longer the case; you can now change 2000 points for a £20 voucher but there is a minimum spend of £200, 1000 points for a £10 voucher but there is a minimum spend of £100 and 500 points for a £5 voucher minimum spend £50. This is not a reward at all. For example, another skin care brand I shop with, recently I was able to transfer points earned into a £40 voucher, no min spend, another company as a top tier customer of theirs, I was recently offered 25% off a £200 spend etc etc. Therefore, as you can see, face the future can sadly no longer claim being a loyal customer equals rewards, as their reward scheme now comes with a caveat. Due to this, I will just shop elsewhere in terms of earning real rewards that come with such loyalty. To note, you can use point for ‘gifts’ but again, you have to make a purchase to be able to claim one of these ‘gifts’.”

Helpful Report

Posted 8 months ago

Hi Samantha, Thank you for your feedback. We truly appreciate your past support and understand your concerns regarding the changes to our loyalty program. We continually assess our rewards system in an effort to enhance the overall shopping experience for all our customers. Warm wishes, Team Face The Future

Posted 8 months ago

“I received products that expire in 5 months though meant to serve a year since opened. I've made an order for "Jan Marini Rejuvenate & Protect Duo: C-Esta Serum and Marini Physical Protectant SPF 45 Tinted" on the 14th of April. Received around 25th of April. When I opened them I realised that expiry date on the box says 09/25. Serum itself says that it is valid for 6 months since opened. Protectant has is valid for 12 months since opened. But for both expiry date is September 2025, which is 5 months away! Basically that means that both going to expire before I can possible use them.”

Helpful Report

Posted 9 months ago

Hi, thank you for your review. Products marked with a pot and lid symbol are safe to use for the duration indicated, even if they were opened on the last day of the date shown on the product. The symbol refers to the number of months the product remains suitable for use after opening. E.G. if your products are dated September and you open them on the last day of September, they are still ok for the 6 or 12 months shown on the pot and lid symbol. Kind regards, Face the Future

Posted 9 months ago

“Prompt Dispatch and delivery. However this product doesn't seem to be the same as the one I purchased from John Lewis last year. It pilled into grainy bit and burnt/stung my skin even without a moisturiser or other products. This made it it unuseable and a huge waste at £24.79. Expensive for sunscreen but since I have sensitive skin - I have to fork out the extra money - otherwise I can become a red sore mess with the wrong products. I strongly recommend discontuing this product. It does not help sensitive/fair people out one bit. Sunscreen is supposed to help prevent extra sensitivity in sensitive skin- but this horrid thing aggrevates it. Did they change the formula from last year? I don't know but I won't be purchasing Ultrasun again.”

Helpful Report

Posted 9 months ago

Hi Kristina, Thank you for taking the time to share your experience. We’re truly sorry to hear that the product did not meet your expectations and caused discomfort. Your feedback is invaluable. If you have any further issues or would like assistance, please don’t hesitate to reach out to our customer service team. We want to ensure you find a product that works well for you. Kind regards, Face the Future

Posted 9 months ago

“Delivery was dreadfully slow, I won’t order again unfortunately”

Helpful Report

Posted 9 months ago

Hi Ann, Thank you for your review. We’re genuinely sorry to hear that your delivery experience didn’t meet your expectations. We strive to provide prompt service, and it's disappointing to know we fell short this time. We appreciate your feedback and will work to improve our delivery times in the future. If there's anything else we can assist you with, please let us know. Best regards, Face The Future

Posted 9 months ago

Face The Future is rated 4.8 based on 22,568 reviews