Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.76

4.8 Rating 23,138 Reviews

94 %

of reviewers recommend Face The Future

4.8

Based on 23,138 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 19th April 2026

Doreen D

Face The Future 5 star review on 7th March 2026

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the company’s web site easy to use and found the product quickly. The whole process from ordering to delivery is very good, in fact my item arrived very quickly. Will certainly use Face the Future again.”

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Posted 3 days ago

“Always reliable, I can never find a better price for purchasing Environ. The little samples are always a welcome treat too!”

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Posted 3 days ago

“Face the Future has been my "go to" place for DiBi products. They are always reliable and considerate in ensuring my product is delivered in a timely manner.”

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Posted 3 days ago

“Good company. Reliable and efficient .”

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Posted 3 days ago

“Good offers & samples sent with orders”

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Posted 3 days ago

“Never received product from you. I had to download a form, you sit on it for 7 days before you even send to Royal Mail. A process leaving me out of pocket.. with no product. No consideration for the customer. Going elsewhere.”

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Posted 3 days ago

Hi Dawn, Thank you for your review. Our team do have to wait 7 days from a parcel being marked as delivered before they can raise this with Royal Mail. This is a stipulation set by Royal Mail, as a parcel can still be delivered within this time. Kind regards, Face the Future

Posted 1 day ago

“Really fast shipping and product packaged securely”

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Posted 3 days ago

“Excellent detangler on my fine long hair. I have a beeswax allergy & because this has no trace in it I find it does not cause me any issues. It also conditions and plumps my hair well.”

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Posted 4 days ago

“Always good”

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Posted 4 days ago

“It's an excellent product.”

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Posted 4 days ago

“Where do I begin, I got in touch because I was having some issue around a parcel for delivery to a locker location, it turned out that this wasn't at a locker, even though I was provided with a locker code..it was delivered into the shop. When I first highlighted the issue to face the future I was met with the below response which was a bit shocking becuase I took it as, if you can't pick up your package (through no fault of your own) you will be charged a £10 re delivery fee...I have never heard of this from this company and as someone who spends a considerable amount here I was very shocked, this is extremely off putting and I will try and source items going forward from other companies. Hello Shirley, Thank you for letting us know, and we are sorry you have had trouble collecting your parcel. We can see that order #FTF1281908 has been fulfilled and is with InPost under tracking number JJD0002233183005740. If the parcel is returned to us because it could not be collected, a re delivery cost will apply. You would then be contacted by email. If we do not receive a reply within 5 working days, the order would be cancelled, refunded in line with the return charges, and a £10 processing fee would be charged. As the issue is with the InPost QR or manual code, the best next step is to wait for InPost to respond. If the parcel is sent back to us, please reply to this email once you receive the return update and we will advise on the next available option. Kind regards, Our business hours are 9 AM to 5 PM, Monday to Friday. (Excluding Bank holidays) If your email requires additional follow-up, please note that response times may vary. Eva (AI)”

Helpful Report

Posted 4 days ago

Hi Shirley, Thank you for your review. We have looked into this and can see that you ahve shared the first response, which was given by AI as you contacted us whilst the office was closed. We can see that our customer service team worked hard to help locate your parcel, which was with InPost. They have sent you an email with all of the information on. Kind regards, Face the Future

Posted 1 day ago

“Shipped quickly and really appreciate the little samples”

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Posted 4 days ago

“Nice product”

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Posted 4 days ago

“I've been using Face the Future for years and I have always been satisfied with the products and even more with the customer service. Every time I needed some info or some help, the customer service has been quick to respond and always helpful. However, I removed a star because I am disappointed the loyalty rewards programme is ending. It was a good one. its disappearance will push me to order directly from the brands, especially the ones with good reward schemes.”

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Posted 4 days ago

Hi Sandrine, Thank you for sharing your feedback and for being with us for years. We’re glad to hear you’re happy with the products and our customer service. We’re sorry to hear you’re disappointed about the loyalty rewards programme ending. Kind regards, Team Face The Future

Posted 1 day ago

“Face The Future equala expert solutions for all types of skin & hair. For all stages of life, and genders. Support provided (and is excellent). Easy to order. Speedy delivery. Great.”

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Posted 4 days ago

Hi Diana, Thank you for your review and for sharing your experience. We’re delighted to hear that Face The Future is meeting your needs across skin and hair care, with great support. Kind regards, Team Face The Future

Posted 1 day ago

“The products arrived on time and were well taken care of, and I liked that there was a sample in the box.”

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Posted 5 days ago

Hi Ami, Thank you for your feedback. We’re happy to hear the package arrived on time and that you liked the sample included. Kind regards, Team Face The Future

Posted 1 day ago

“Prai decolletage cream great. Packaging terrible - very difficult to open”

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Posted 5 days ago

“had a really good experience with Face the Future. The website was easy to navigate, delivery was quick, and the products arrived well packaged. They stock a great range of skincare brands, especially for sensitive and post-treatment skin. I also appreciate that they often have offers and skincare advice available, which makes shopping feel more personal and professional. Overall, a reliable place to buy authentic skincare products and I’ll definitely order again.”

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Posted 5 days ago

Hi there, Thank you for sharing your lovely feedback! We’re thrilled you had a smooth experience with our website, fast delivery, and well-packaged products. It’s great to hear you value our range, offers, and skincare advice. We look forward to welcoming you back for your next purchase. Kind regards, Team Face The Future

Posted 1 day ago

“i use these items a lot so very positive. And thanks for the free exfoliants, just what i needed.”

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Posted 5 days ago

“Fast delivery and an ideal place to find trusted products”

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Posted 5 days ago

Face The Future is rated 4.8 based on 23,138 reviews