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Face The Future Reviews

4.8 Rating 16,855 Reviews

95 %

of reviewers recommend Face The Future

Company Reviews

Product Reviews

4.8

Based on 16,855 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 1, Corinium Court, Premier Way North, Normanton, WF6 1FS
Wakefield
WF6 1FS

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Face The Future 5 star review on 6th April 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 5th February 2024

Face The Future 5 star review on 29th January 2024

Face The Future 5 star review on 28th January 2024

86

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m really disappointed that my delivery says it was delivered but it hasn’t been. I have been charged but haven’t received any of my items.”

Posted 6 days ago

“Disappointed by the high cost of postage!”

Posted 1 week ago

Hi William We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Delivery is FREE on orders over £30. Kind Regards Face the Future

Posted 1 week ago

“I have exchanged my points to get products, and what i got was free samples. I am disappointed, because it also has only a small amount of the product. I don’t think that it has 15ml in it.”

Posted 2 weeks ago

Hi Denisa, We're sorry to hear that you feel this way. 🙁 With all of our reward products, we offer the option to view the product prior to exchanging your points ➡️ https://www.facethefuture.co.uk/pages/rewards If you do need any advice prior to purchase however, please do get in touch. 💜 Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 week ago

“Parcel arrived soaked wet through. Items missing from package and the items that were in were damaged. Very frustrating and time consuming trying to organise return and replacement.”

Posted 2 weeks ago

Hi Joanne, We are so sorry to hear about the issues you have faced. This is far from the level of service we provide here at Face the Future. Please be assured that our Customer Service Team are working to ensure this is resolved as soon as possible for you and have raised this matter with Royal Mail We really appreciate your patience during this time. Kind regards, Face the Future

Posted 1 week ago

“Do not order anything from this Company. I ordered two items, the most expensive one for £16.12 arrived together with a small item which I did not order. However the Lip balm for £7.50 was not in the package. I first telephoned to tell you of the missing item, I then had to email you. I then had to complete a long form. Today I received an email saying that you have looked on CCTV footage and saw the missing item was placed in the package. I suggest you have another look and take note that the lip balm was NOT placed in the package that was sent to me. AND THEY WILL NOT BE REFUNDING ME OR SEND A REPLACEMENT. You don't deserve one star !!!!”

Posted 3 weeks ago

Hi We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. As you can see from the CCTV that customer service team have sent to yourself, all your items were packaged along with a free gift and a sample card, this is why no refund or replacement was offered. Kind Regards Face the Future

Posted 3 weeks ago

“Unfortunately cream were old as water was comming out and came damaged -not by courier...box was fine ...they were broken inside ..will never ever buy anything”

Posted 4 weeks ago

Hi Magdalena We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations .Please be assured that the Customer Service team have received your email and will aim to be in touch within the advised timescale provided within the automated response. Kind Regards Face the Future

Posted 4 weeks ago

“I bought this cream, but its smell is simply terrible. I can't use this cream. the first time I used it, I smelled it and got skin irritation. this is terrible”

Posted 4 weeks ago

Hi Iryna We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 4 weeks ago

“I would like to know, where is my order, which I finally haven’t got!”

Posted 4 weeks ago

Hi Anastasiia We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 4 weeks ago

“I haven’t received my order yet, still waiting”

Posted 1 month ago

Hi Karen We’re sorry about the delay we are having with some royal mail parcels. Please be assured that the Customer Service team will be in touch within 24/48 hours. Kind regards, Face the Future

Posted 1 month ago

“CUSTOMER SERVICE WAS THE DISAPPOINTING SIDE OF ORDERING FROM YOUR SITE.”

Posted 1 month ago

Hi We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Customer service team have emailed you regarding your order and explained the reasons behind having to complete a form. Certain products are subject to consultation, which we do clearly outline on our website. Alongside this, we do ensure that a new form is emailed when needed. These are required every 4 months, to allow us to release your order. This is due to the high concentration of active ingredients within the range and is imposed directly by the brand to ensure the safety of our customers. Kind Regards Face the Future

Posted 1 month ago

“I received half my order and am at loss. In addition to receiving the incorrect item from what I did receive! I received no apology despite the error being yours.”

Posted 1 month ago

Hi We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. From your correspondence with Customer service team we can see that they have apologised a few times 'I’m so sorry to hear that an item was missing/incorrect from your order', Once again, my sincere apologies for any inconvenience caused'. and your refund has been issued. Kind Regards Face the Future

Posted 1 month ago

“The product is excellent since I have been using it for a while now, but this time, the pump isn't working, and it lacks a twist-off cap. I've emailed customer service but haven't received a response yet.”

Posted 1 month ago

Hi Pindy Please check your emails as Customer service team replied to your email the next day. Once you respond we can assist you further. Kind Regards Face the Future

Posted 1 month ago

“Products were not as described and then told me basically tough and didn’t care at all. Such a shame as I have been a loyal customer but this really put me off”

Posted 1 month ago

Hi Anne- Marie We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. The customer service team have offered a free returns label and a refund once item is received back to us. Kind regards, Face the Future

Posted 1 month ago

“I paid for next day delivery 5 days ago and my products haven’t arrived yet. So at the moment I am not feeling super positive about Face the Future.”

Posted 1 month ago

Hi Tara We cannot see any correspondence with you based on your review details. Your order was sent out the next day and from looking at your tracking link delivery was attempted on 14.2.24. Please check your emails, click on your tracking link and choose redelivery. Please do contact us on shop@facethefuture.co.uk so we can assist you further if needed. Kind regards, Face the Future

Posted 1 month ago

“Poor customer service- they made me pay for the stuff they never sent me. Few items missing from the order the one I received was damaged.”

Posted 2 months ago

Hi We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. The customer service team have been polite and explained the situation to yourself on numerous occasions via email and what you need to do to receive the refund eligible to you. Please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind regards, Face the Future

Posted 1 month ago

“Product arrived damaged and unusable. Was told I needed to return the product before I could get a replacement (submitted photo evidence). Have no issue with returning the faulty product, but I purchased the specialist foundation for post laser treatment, so now the product hasn't arrived in time. The product is beyond my usual budget and now a total loss to myself.”

Posted 2 months ago

Hi Gabriella We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. The returns are free of charge, but to receive a replacement we just need proof of return, we do not need to wait for the return. Hope this helps to clarify for you. Please contact Customer Service Team on shop@facethefuture.co.uk for further assistance. Kind Regards Face the Future

Posted 2 months ago

“I paid for my moisturiser and they said it got delivered but when I arrived home it was not here I contacted you straightaway to inform of the item was not here and I am still waiting on a refund or replacement”

Posted 2 months ago

Hi Suzanne We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. The customer service team have been corresponding to you emails and have raised a claim with Royal Mail which once we have an outcome will then be in touch. Kind Regards Face the Future

Posted 2 months ago

“Increasingly frustrated at ordering, not able to access rewards on a few occasions now. Thinking of using different company now.”

Posted 2 months ago

Hi Susan, We're sorry to hear this. 🙁 We can see that our Customer Service Team provided assistance with this recently, advising that you had successfully created multiple discount codes from your points already. A copy of your code was also provided, in order to help you apply this to your next, valid order. As you had redeemed a 20% discount code, for 2,500, the minimum spend required would be £250. As your most recent order totalled £20.16, your claimed code would not be valid we're afraid. We can see that a guide to assist you has been sent, via email, on 9 occasions. However, further guidance on this can be found here: https://www.facethefuture.co.uk/pages/rewards Kind regards, Face the Future

Posted 2 months ago

“There is something wrong with the website when accessing through Safari on iPhone - most of the links do not work but it works if I switch to Chrome. I thought the owners would have noticed it by now as it’s been like this for a while and Safari is the most popular iPhone browser.”

Posted 2 months ago

Hi Adenike Thank you for your feedback. Internal investigations are still ongoing with this as it only seems to be happening to a handful of iPhone users. Please been assured we are trying to rectify this as soon as possible. Kind Regards Face the Future

Posted 2 months ago

“Didn’t receive the products despite expedited shipping. Royal mail rang once and took off while we were opening the door. Left the country already so need this refunded asap”

Posted 2 months ago

Hi Ruth We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations, however I can see that a delivery attempt was made on 26.1.24 (2 days after your order left our warehouse). I cannot see any email correspondence from yourself regarding this, please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 2 months ago

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Face The Future is rated 4.8 based on 16,855 reviews