Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,337 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

Write Your review

Tell us how Face The Future made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So upset as it came late. I ordered it in time to take on holiday for me and my sister. I travelled on Thursday hoping it would come before then but only arrived on Friday. Deliveries are never usually that long from facethefuture. Definitely a disappointment this time.”

Helpful Report

Posted 5 days ago

“Received my item and it does not do anything, sent 2 emails to request a return / refund, absolutely no reply. They were given the option to reply to my second email by 5pm today, still no reply. So this is my review, don't buy anything from them cos if you need to return it, they ignore you, quite happy to bombard you with advertising emails though.”

Helpful Report

Posted 2 weeks ago

Hi Fran, Thank you for reaching out and sharing your feedback, however we do not ignore customers but patience is appreciated. Our records show you have spoken to a member of the customer service team regarding the product to check with the manufacturer with your dissatisfaction with the product. Warm wishes, Team Face The Future

Posted 1 week ago

“I ordered Illamasqua skin base shade 6.5 and everytime it went to checkout it was showing shade 01. I tried to fix this numerous times and it did the same thing. I thought maybe it was just the image that was the error so ordered anyway. The product that came was the shade 01 even though numerous times I selected 6.5”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your review and we're sorry to hear about the issues you faced during checkout. It's understandable how frustrating it must be when the product selected doesn't match the one received. We appreciate you bringing this to our attention, and we’ll make sure to investigate the issue further to prevent this from happening again in the future. If you need assistance with your order or have any other concerns, please reach out to our Customer Service team on info@facethefuture.co.uk and we’ll be happy to help. Warm wishes, Face The Future

Posted 1 week ago

“I haven't received my order, most probably it was delivered to a different address, even if I tried my best to help the customer service staff and asked them if they need any statements from myself or Concierge team (that nothing was deliverd on my name), I was told NO. Now I am threated with investigations and testimonies and GPS tracking and have to wait more than one month to find out what happened”

Helpful Report

Posted 2 weeks ago

Hi Oana, Thank you for sharing your concerns with us. We're truly sorry to hear about the trouble you've encountered with your order. We appreciate your patience as we look into your case further to ensure we find a resolution. If you have any more questions or need further assistance, please don’t hesitate to reach out to us directly. Warm wishes, Face The Future

Posted 1 week ago

“Disappointed by the customer service. The products themselves are actually quite good, but the customer service is non-existent. There’s no one to talk to if you have an issue or question. No proper support. It feels like once they get your money, you're on your own. Really disappointing experience for what could have been a great company. Won’t be ordering again.”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for your review. We can see that you had contacted us to change your address, but your order had already left us, so we were unable to action this. Our Customer Service team are available by phone, Monday to Friday, 9-5 and also via email. If you have any issues, please do contact us so we can assist. Kind regards, Face the Future

Posted 3 weeks ago

“Non ho ricevuto il mio ordine. Non c'è più. I don't want to get a message. It's a flavour.”

Helpful Report

Posted 4 weeks ago

“unable to cancel order when erroneously charged the wrong price.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your experience with us. We understand that issues with pricing can be frustrating. Please note that our team is constantly working to improve our processes and your feedback is invaluable in helping us do that. The issue was that the discount code you were trying to use had already been used on a previous order. Warm regards, Team Face The Future

Posted 1 month ago

“The description states that the volume of the cleanser is 100 ml, but they sent a 50 ml sample. Be careful. This is a scam. The support does not respond at all.”

Helpful Report

Posted 1 month ago

Hi Anastasiia, Thank you for your review. We have checked your emails and can see that this has been dealt with by our Customer Service team, who responded in a timely manner. We appreciate your feedback. Warm wishes, Team Face The Future

Posted 1 month ago

“Item arrived damaged. Sent a complaint requesting refund but was ignored.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. After checking emails, we can see that you emailed us on Friday afternoon and received a response on Monday. We are not open over the weekend, so we did respond as soon as possible. We can see that this is been dealt with by our Customer Service team. Kind regards, Face the Future

Posted 1 month ago

“I was sent the wrong items and then had the hassle of having to email and then print off return sheets and free post posting”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. We’re truly sorry to hear that you received the wrong items and encountered difficulties with the return process. We strive to provide an efficient service, and your comments are very important to us as we work to improve. Warm wishes, Face The Future

Posted 1 month ago

“I sent you two e-mails. I opened and used one of the products I bought and it burned my face. I requested a refund. I have used this brand of products before.”

Helpful Report

Posted 1 month ago

Hi Birgul, Thank you for your review. We can see this is being dealt with via email with our customer service team. Kind regards, Face the Future

Posted 1 month ago

“I still haven't received my order, I wrote you two emails and I haven't received a response.”

Helpful Report

Posted 1 month ago

Hi Yuliyana, Thank you for your review. We can see that you have been emailing our customer service team and they have been assisting you with your query. The issue seems to be that you chose InPost as your delivery option at checkout. As mentioned in the email, your parcel has been returned to us as it wasn't collected from the InPost locker. If we can be of any further assistance, please contact us via email. Kind regards, Face the Future

Posted 1 month ago

“Hi, I wasn’t very pleased. I came back from my holiday. When i opened my parcel, it was empty. I called Klana as my payment went to them. Please call me .”

Helpful Report

Posted 1 month ago

Hi Paramjit, Thank you for your review. Please refer back to your emails from our Customer service team. Warm regards, Team Face The Future

Posted 1 month ago

“Was supposed to receive my delivery on Saturday and still haven't received anything”

Helpful Report

Posted 1 month ago

Hi Alison, Thank you for your review. We have checked your order and can see we sent it on the 20th of May. Unfortunately, it looks like the delay is with Royal Mail. Please keep an eye on the tracking for further updates. Kind regards, Face the Future

Posted 1 month ago

“Thanks to presleyjossie @ gmail . com ,I got my money back.”

Helpful Report

Posted 2 months ago

“Paid for next day delivery on Tuesday and didn’t receive the order until Friday. Please don’t pay extra for this service as it’s awful. I spoke to customer service and they were dreadful didn’t help at all.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your review. As mentioned on our website, orders placed before 2 pm are typically next day, but this can be extended up to 4 working days depending on delays with Royal Mail. Your order was placed at 3:030pm so could not be released the same day. Kind regards, Face the Future

Posted 2 months ago

“Damaged item”

Helpful Report

Posted 2 months ago

Hi, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 2 months ago

“Shipment was handled poorly. I specified signature on delivery to your Customer Srevice via email. Package was dumped late at night with courier not ringing the gate bell. We only discovered delivery status through tracking the package. By the time we found the package, the rain had messed up the package. Never again would we wish to order from you. No need for refund or replacement. We found better source overseas with professional delivery done.”

Helpful Report

Posted 2 months ago

Hi Rosemarie, Thank you for your feedback. We’re very sorry to hear about the delivery issues you experienced. We understand how frustrating this can be. Please note that a signed-for option is not currently available. Your experience is important to us, and we appreciate you bringing this to our attention. We hope you’ll consider giving us another chance in the future. Kind regards, Face the Future

Posted 2 months ago

“My parcel dd not arrive and I am currently waiting for you to resolve the issue. So you can see why I'm not scoring you right now. And that maybe you should have checked your records before you asked me for feedback at this stage”

Helpful Report

Posted 2 months ago

Hi Elizabeth, We understand how frustrating a missing parcel can be and rest assured, we are doing everything we can to raise this as a claim with Royal Mail and will be in touch with you as soon as this is resolved. Kind regards, Face the Future

Posted 2 months ago

“I ordered the dry skin cream, but come wrong order,was for very dry skin ,I try you service first time and will be last time ,sorry very disappointing”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. Please accept our apologies, it looks like the confusion has come from Eucerin changing its packaging. If you need to contact us about this, please do as we can't see any correspondence about this. Kind regards, Face the Future

Posted 2 months ago

Face The Future is rated 4.8 based on 21,337 reviews