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Face The Future Reviews

4.8 Rating 16,989 Reviews

95 %

of reviewers recommend Face The Future

Company Reviews

Product Reviews

4.8

Based on 16,989 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 1, Corinium Court, Premier Way North, Normanton, WF6 1FS
Wakefield
WF6 1FS

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Face The Future 5 star review on 6th April 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 5th February 2024

Face The Future 5 star review on 29th January 2024

Face The Future 5 star review on 28th January 2024

86

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad at letting customer know how to redeem points. I got 500 for my birthday but was not informed how to use them. Similar with all incentives. You need to look after your consumers better. Perhaps someone could help me !!! Deborah WARLAND”

Posted 2 days ago

Hi Deborah We cannot see any correspondence with you based on your review details, therefore please find information on the website explaining the rewards system. https://www.facethefuture.co.uk/pages/rewards An email has also been sent to you with a step by step guide. Kind Regards Face the Future

Posted 13 hours ago

“No issue with the products. However, I would rather have paid for a considerate delivery than have my order left on my doorstep for days. I’m amazed it was still there when I returned. Boxes were mush and have to get rid of spiders and woodlice before I could bring it inside.”

Posted 6 days ago

Hi Thank you for taking the time to leave a review. Your parcel was delivered the next day after despatch. You do receive a picture with your tracking link to see where it has been delivered and you can set a safe place with Royal Mail. Hope that information helps you for the future. Kind Regards Face the Future

Posted 3 days ago

“One of the serums I ordered arrived dirty, with a sticky brown residue on it. Considering the high price point, this is a bit disappointing”

Posted 1 week ago

Hi Vojana We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 1 week ago

“I like the product but too expensive - my own fault for not comparing but for the same price I could have bought 400ml size at mainstream retailer. I will be more careful in future.”

Posted 2 weeks ago

Hi Diana Thank you for your review. Always check out our offers pages for offers, gifts and discounts. https://www.facethefuture.co.uk/collections/discount-codes-offers Many Thanks Face the Future

Posted 2 weeks ago

“The first time I used the company I got a bit cheaper than the other company. Good service and delivered on time”

Posted 3 weeks ago

Hi there, Thank you so much for your feedback! 💜 Kind regards, Face the Future

Posted 3 weeks ago

“Prices were excellent as was communication and delivery time but unfortunately the package was not wrapped well enogh and a 500ml bottle of toner had the top ( and seal ) broken off. I have taken photos to show this and will forward them to you”

Posted 4 weeks ago

Hi Mandy At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 4 weeks ago

“It’s a little frustrating that there’s a loyalty programme but when you earn rewards they are only redeemable on certain products. There are other companies who don’t have this restriction and for the amount I spend on skincare I would rather use the companies rather than spending with face the future but not be able to redeem discount against the products I buy!”

Posted 1 month ago

Hi Sarah Thank you for your review and your feedback. At the moment there are 19 gifts you can swap your points for when you place an order, as for restrictions, there are certain brands you cannot use the discount code on. Please contact customer service on shop@facethefuture.co.uk if you need any further information. Kind Regards Face the Future

Posted 1 month ago

“Haven't used the facecream yet,been in hospital. Did take longer to arrive than I expected after paying for postage. Fortunate with my sensitive skin lotions from Suncare shop, FREE delivery .”

Posted 1 month ago

Hi Thank you for your review. Please be aware for future orders the warehouse is not open on weekends. Your order was delivered in 48hrs of our opening hours. Kind Regards Face the Future

Posted 1 month ago

“the product arrived on time. but could not activate the 20% subscription discount. that's the rating”

Posted 1 month ago

Hi Taras Thank you for taking the time to leave a review. Discount codes cannot be used when products are already on offer. Please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind Regards Face the Future

Posted 1 month ago

“seems fine so no problems”

Posted 1 month ago

💜

Posted 1 month ago

“i was given a joiner code , it never worked , then was chased to use the code ?”

Posted 1 month ago

Hi Joanne Thank you for your review, automatic sms or emails will go out if the code is not used, codes cannot be used on products that are already on offer or on skinceuticals and Lyma. If you have any issues in the future please contact customer services on shop@facethefuture.co.uk or 0113 2827744 who will be happy to help you. Kind Regards Face the future

Posted 1 month ago

“One product out of date, emailed to resolve issue, no reply as yet.”

Posted 2 months ago

Hello Karen, We have taken a closer look at your most recent order and can see that you did in fact purchase the 'Environ Focus Care Youth+ Concentrated Retinol Serum 2 - Short Dated' ➡️ https://www.facethefuture.co.uk/products/copy-of-environ-focus-care-youth-concentrated-retinol-serum-2-short-dated?_pos=1&_psq=Environ+Focus+Care+Youth%2B+Concentrated+Retinol+Serum+2+-+Short+Dated&_ss=e&_v=1.0 If your query relates to another product however, please do reach out our Customer Service Team via email at shop@facethefuture.co.uk, as they have advised they have yet to hear from you. They will be more than happy to assist. 💜 Kind regards, Face the Future

Posted 2 months ago

“Unfortunately I reacted to one of the products in the allies of skin kits . The customer service team were , at first, slow to react, citing the necessity of a patch test which is hidden away in the T&C's and not noticable when purchasing. I have never in all my years of buying skincare online ( many) been asked to patch test and I can count on one hand the number of times I have had a reaction so I was disappointed by this response. It took quite a few emails but finally they agreed that I could return all products and receive a full refund . - thankyou”

Posted 2 months ago

Hi Gaynor Thank you for your revised review, We are happy we could resolve in this instance for you. Kind Regards Face the Future

Posted 2 months ago

“The site is very confusing. The way they have made the points system to work now, is that despite me being logged on and trying to take off my points off the price I can’t do it. It’s very frustrating and it simply doesn’t work across different devises, especially on the phone.”

Posted 3 months ago

Hi Maria Thank you for your review. We are sorry you are struggling with the points system. Please refer to the link below or contact customer service team on 0113 2827744 if you need further assistance. https://www.facethefuture.co.uk/pages/rewards Kind Regards Face the Future

Posted 2 months ago

“Speedy delivery but would like more discounts”

Posted 3 months ago

Hi Claire Thank you for your review. Please make sure you are signed up to email, SMS and the app to receive exclusive discounts. Some brands do not allow us to have regular discounts on their products. https://www.facethefuture.co.uk/collections/discount-codes-offers Hope this helps for your future purchases. Kind Regards Face the Future

Posted 2 months ago

“Good delivery time but disappointed with the use by dates for Environ AVST 5 and the eye make-up remover.”

Posted 3 months ago

Hi there, We're sorry to hear this. We aim to provide at least 6 months on all dated products we supply. Something which also aligns with Environ themselves: ✨Expiration date of at least 6 months left to run on products that have a post-production shelf life of 18 – 24 months. ✨Expiration date of at least 3 months left to run on products that have a post-production shelf life of 6 – 12 months. With the products received dating September and November, we can confirm that the dates are the longest which are currently supplied by the brand themselves. We will however ensure your feedback on this is passed along to the necessary teams. Kind regards, Face the Future

Posted 3 months ago

“Good selection of Skinceuticals products however on this occasion the prices have risen significantly with less discounts.”

Posted 3 months ago

Hi Kathryn, Thank you for taking the time to leave a review. 💜 At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 3 months ago

“Unfortunately one of my items arrived damaged. I have emailed twice but had no response. The other item wasn't damaged and is great. The delivery was fast but unfortunately the poor communication regarding my damaged item is disappointing.”

Posted 3 months ago

Hello there, We are so sorry to hear this. 😞 We have liaised with our Customer Service Team and can see that no email has been received from yourself we're afraid. Please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 3 months ago

“Very slow dispatch / delivery!”

Posted 3 months ago

Hello David, That's odd. 🤔 We can see that you placed your order on the 17th December, a day in which we are of course closed, and we dispatched this on the 19th December. Royal Mail then delivered your order to your designated Safeplace on the 21st December. If you are facing any issues locating this, be sure to check your tracking information as an image has been provided upon delivery. All of the above dates also fell within the 2-5 working day shipping option. If you do however require a faster shipping option, we do offer several which may be of interest when you next wish to place an order with us: https://www.facethefuture.co.uk/pages/delivery Kind regards, Face the Future

Posted 3 months ago

“Love the products from Espa which I use regularly and it arrived promptly but the excess packaging was unbelievable I received a huge cardboard box for 2 tiny lip balms that could have come in a small envelope- this was to accommodate a magazine I didn’t request.”

Posted 4 months ago

Hi there, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 3 months ago

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Face The Future is rated 4.8 based on 16,989 reviews