Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,931 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,931 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 25th October 2025

Sheeba K

Face The Future 5 star review on 16th October 2025

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Tony W

Face The Future 5 star review on 7th October 2025

Manee B

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Face The Future as a company we’re quick in delivery and seem to be well intentioned. I am absolutely gutted that the products I bought didn’t work, in fact they made my hair so much worse and made my scalp red and itchy which I’m distraught about given the trauma of post partum hair loss and the massive waste of money that I battled with myself to spend and could have spent on my baby. If only I could get a refund.”

Helpful Report

Posted 3 days ago

Hi Harriet, Thank you for your review. We have checked and can see that this is being dealt with through our customer service team, and they are awaiting your response to be able to assist further. Kind regards, Face the Future

Posted 1 day ago

“You guys are very expensive”

Helpful Report

Posted 5 days ago

Hi Etsgenet, Thank you for sharing your thoughts. We understand that price can be a concern and appreciate your feedback. Our products are carefully selected for their quality and efficacy to ensure you get the best results. Warm wishes, Team Face The Future

Posted 1 day ago

“Very happy with the products. Less happy with the delivery logistics which somehow “blended” my payment card address and the requested delivery address. Thankfully the package did arrive.”

Helpful Report

Posted 1 week ago

Hi Elizabeth, Thank you for your review! We're thrilled to hear that you're happy with the products. It's great to know that your package arrived safely! Warm wishes, Team Face The Future

Posted 1 week ago

“I’ve not used it for long yet but so far not impressed my hair feels heavy and dull”

Helpful Report

Posted 3 weeks ago

Hi Janet, Thank you for your honest feedback. We understand how disappointing it can be when a product doesn't meet your expectations. Warm wishes, Team Face The Future

Posted 3 weeks ago

“Face the future used to be excellent. But it has changed since the loyalty system changed. Also once you’ve spend a fortune you should be able to redeem your points for anything. Any item on offer is not included. Every time I ordered previously I received my order the next day. I know the postage is between 3 and 5 days as it was then but now it is a few days before you receive it. Also when speaking to some staff, not all, you can hear a patronising tone in their voice. All in all instead of the 10 out of 10 it used to be it’s now pushing a 7.”

Helpful Report

Posted 1 month ago

Hi Sharon, Thank you for your feedback. We're sorry to hear that your experience hasn't matched the high standards we strive for. Your comments about the loyalty system and shipping times are valuable to us.. We also appreciate your thoughts on our customer service, as we aim for a friendly and helpful approach with every interaction. Warm regards, Team Face The Future

Posted 1 month ago

“Offers and services are good, however I couldn’t use my rewards that I earned by placing orders previously along with other discounts. My rewards should be independent of any discount codes I am using, as I have earned the rewards. Other websites have their rewards independent of any offers. Can understand that we can’t use multiple discount codes together or discount codes on sale items but rewards earned should be independent. I lost £5 of rewards as I didn’t know this and you have to use the rewards coupon/code within certain days.”

Helpful Report

Posted 1 month ago

Hi Hemangi, Thank you for your review. When you create a code with your points, it does create a discount code so this cannot be used along with other discount codes. If you ever have any issues, please do give us a call so we can help. We have added the points back to your account so you haven't lost them. Kind regards, Face the Future

Posted 1 month ago

“I love the website and have never had any problems with my orders. I also appreciate the testers they include — well even mostly they’re not always related to my needs, it’s a nice touch.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your thoughtful 3-star review! We're delighted to hear you love the website and appreciate the testers we include, even if they don’t always align with your needs. We value your feedback and are always looking to improve our offerings. Warm wishes, Team Face The Future

Posted 1 month ago

“Customer service when trying to track my package was not helpful.”

Helpful Report

Posted 2 months ago

Hi Sharon, Thank you for your review. We have looked into this and cannot see any correspondence from you regarding your order. If you do need any help, please contact us on shop@facethefuture.co.uk. Kind regards, Face the Future

Posted 2 months ago

“Other British companies follow better the international process of delivery.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your review. We are unsure what you mean by this. We cannot see that you have contacted us. If you do need any help, please contact us on shop@facethefuture.co.uk. Kind regards, Face the Future

Posted 2 months ago

“Excellent product range and very responsive customer service, but it is frustrating to find that an item which was listed as in stock at the time I placed my order is *not* in stock, and that consequently delivery will be delayed. This is particularly disappointing when I have chosen (and paid for!) the "guaranteed" next day delivery option.”

Helpful Report

Posted 2 months ago

Hi Charlotte, Thank you for your review and for sharing your experience. We're delighted to hear that you appreciate our product range and customer service. However, we sincerely apologise for the inconvenience caused by the stock discrepancy and the delay in delivery. We understand how frustrating that must be. Your feedback is invaluable. Warm wishes, Team Face The Future

Posted 2 months ago

“Customer service has declined in quality . It used to be much better There is need to pay attention to customer service as it is extremely important”

Helpful Report

Posted 2 months ago

Hi Mori, Thank you for taking the time to share your thoughts. Warm wishes, Team Face The Future

Posted 2 months ago

“Once upon a time there were only a couple of Heliocare products but now there are so many it is very confusing/ I have now twice ended up with the wrong product and as it is expensive I have got to the point where I shall no longer buy it. Online all the tubes and design are similar so it is very difficult to see if you are buying the right product. I wanted to buy the original Heliocare get but I have n't a clue whjich one this is online.”

Helpful Report

Posted 2 months ago

Hi Susan, Thank you for sharing your thoughts with us. We completely understand how the expanding range of Heliocare products can be confusing. The Heliocare gel has been discontinued. If you need any help, please contact us on shop@facethefuture.co.uk. Best wishes, Team Face The Future

Posted 2 months ago

“Was encouraged to use the app, with a discount code. Unfortunately it only worked for some of the products (I checked and my order didn't include any of the excluded brands on the t&c's). I tried contacting FTF, but got no response, so I only ordered the items where the discount was honoured. The app is clunky and isn't easy to navigate and when I tried logging into it again, it just freezes. Otherwise delivery quick and well packaged, and the goods as expected.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to leave a review. We appreciate your feedback regarding the discount code issue and the app's functionality. We’re sorry to hear about your experience and understand how frustrating it can be when things don’t go as planned. We have checked and cannot see any emails. If you would like to re-send this to shop@facethefuture.co.uk, our Customer Service team can help. Wishing you all the best, Team Face The Future

Posted 2 months ago

“Great choice of products and offers, and good quick service too. The only problem is that I’ve now collected loads of points, but never get to spend them. They don’t allow you to use discount points on skinceuticals which is the main brand I use.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review! We're delighted to hear that you appreciate our product selection and quick service. We understand your frustration regarding the difficulty in using your loyalty points, especially for your preferred brand. This does change often, so it is worth checking the terms and conditions before placing an order as you may be able to use them. Alternatively, give us a call and our Customer Service team can help. Warm wishes, Team Face The Future

Posted 3 months ago

“I placed an order for 2 products and quickly realised I’d ordered 1 wrong item (both items were very similar ) - I emailed to ask if the item could be changed for the correct one as it hadn’t yet been processed. A quick response told me even though the order wasn’t yet processed I would receive what I ordered and I could go through the returns process and then place another order ! I know it was my error but I feel it could’ve possibly been changed to save the hassle of paying for a return , waiting for refund and then re ordering/paying for delivery .”

Helpful Report

Posted 3 months ago

Hi Tanya, Thank you for sharing your thoughts with us. We appreciate your feedback and understand how frustrating it can be when an order doesn’t go as planned, however our systems do not allow us to change anything once it is at a certain point in the processing status. Warm wishes, Face The Future

Posted 3 months ago

“The prices are good if you have items on subscription and you get points for purchasing, spending your points seems a little impossible though. I tried to use points in my last subscription purchase but it wouldn't accept it at the checkout. I emailed straight away to ask what I needed to do and still waiting for a response two weeks later. It might be time to find another supplier.”

Helpful Report

Posted 3 months ago

Hi Ruth, Please contact customer service on 0113 2827744 or info@facethefuture.co.uk as we have no record of your email from 2 weeks ago. Please note points or discount codes cannot be used on subscription orders as the they are already discounted. Warm wishes, Team Face The Future

Posted 3 months ago

“Very disappointed i received a faulty item”

Helpful Report

Posted 3 months ago

Hi Kayleigh, We're really sorry to hear that you received a faulty item. Our customer service team have contacted you regarding this to send out an replacement. Warm wishes, Face The Future

Posted 3 months ago

“My last order was over 300 pounds and no discount code! I have one of 10 % off but not 20 % .when you order o er 250 ...usually give a discount of 20%! Not happy with”

Helpful Report

Posted 3 months ago

Hi, Thank you for your review. Our rewards system changed a while ago. You now get the following: £5 off when you spend £50 (using 500 points) £10 off when you spend £100 (using 1000 points) £20 off when you spend £200 (using 2000 points) Kind regards, Face the Future

Posted 3 months ago

“Good experience free sample”

Helpful Report

Posted 4 months ago

Hi Safaa, Thank you for your feedback! We’re happy to hear you had a good experience and enjoyed the free sample. Warm regards, Team Face The Future

Posted 3 months ago

“Difficult to manage my subscriptions.”

Helpful Report

Posted 4 months ago

Hi Joanna, Thank you for your feedback! We're sorry to hear that managing your subscriptions has been difficult. We're always looking to improve our services, so your input is valuable to us. If you have any specific suggestions or need assistance, please don’t hesitate to reach out to our customer service team. If you have any issues, please give us a call or send us an email so we can assist. Warm regards, Team Face The Future

Posted 3 months ago

Face The Future is rated 4.8 based on 21,931 reviews