Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,337 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of products and offers, and good quick service too. The only problem is that I’ve now collected loads of points, but never get to spend them. They don’t allow you to use discount points on skinceuticals which is the main brand I use.”

Helpful Report

Posted 5 days ago

“I placed an order for 2 products and quickly realised I’d ordered 1 wrong item (both items were very similar ) - I emailed to ask if the item could be changed for the correct one as it hadn’t yet been processed. A quick response told me even though the order wasn’t yet processed I would receive what I ordered and I could go through the returns process and then place another order ! I know it was my error but I feel it could’ve possibly been changed to save the hassle of paying for a return , waiting for refund and then re ordering/paying for delivery .”

Helpful Report

Posted 1 week ago

Hi Tanya, Thank you for sharing your thoughts with us. We appreciate your feedback and understand how frustrating it can be when an order doesn’t go as planned, however our systems do not allow us to change anything once it is at a certain point in the processing status. Warm wishes, Face The Future

Posted 1 week ago

“The prices are good if you have items on subscription and you get points for purchasing, spending your points seems a little impossible though. I tried to use points in my last subscription purchase but it wouldn't accept it at the checkout. I emailed straight away to ask what I needed to do and still waiting for a response two weeks later. It might be time to find another supplier.”

Helpful Report

Posted 2 weeks ago

Hi Ruth, Please contact customer service on 0113 2827744 or info@facethefuture.co.uk as we have no record of your email from 2 weeks ago. Please note points or discount codes cannot be used on subscription orders as the they are already discounted. Warm wishes, Team Face The Future

Posted 1 week ago

“Very disappointed i received a faulty item”

Helpful Report

Posted 3 weeks ago

Hi Kayleigh, We're really sorry to hear that you received a faulty item. Our customer service team have contacted you regarding this to send out an replacement. Warm wishes, Face The Future

Posted 1 week ago

“My last order was over 300 pounds and no discount code! I have one of 10 % off but not 20 % .when you order o er 250 ...usually give a discount of 20%! Not happy with”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for your review. Our rewards system changed a while ago. You now get the following: £5 off when you spend £50 (using 500 points) £10 off when you spend £100 (using 1000 points) £20 off when you spend £200 (using 2000 points) Kind regards, Face the Future

Posted 3 weeks ago

“Good experience free sample”

Helpful Report

Posted 3 weeks ago

Hi Safaa, Thank you for your feedback! We’re happy to hear you had a good experience and enjoyed the free sample. Warm regards, Team Face The Future

Posted 3 weeks ago

“Difficult to manage my subscriptions.”

Helpful Report

Posted 4 weeks ago

Hi Joanna, Thank you for your feedback! We're sorry to hear that managing your subscriptions has been difficult. We're always looking to improve our services, so your input is valuable to us. If you have any specific suggestions or need assistance, please don’t hesitate to reach out to our customer service team. If you have any issues, please give us a call or send us an email so we can assist. Warm regards, Team Face The Future

Posted 3 weeks ago

“Fast delivery which I appreciate, shame there are fillers in the product, it might stop me ordering more.”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to share your feedback. We’re glad you appreciated the fast delivery! We understand concerns about product ingredients and always encourage our customers to look at the full ingredient list before purchasing. Warm regards, Team Face The Future

Posted 1 month ago

“Still waiting for the product.”

Helpful Report

Posted 1 month ago

Hi Nicholas, Thank you for your review. We have checked the tracking for your order and can see this is being returned to us from Royal Mail. Please be assured that we will be in touch when we have received it back here. Kind regards, Face the Future

Posted 1 month ago

“I love the products on FTF. I'm a loyalty member but sometimes I get confused with how I can use my points. I wait for the occasional emails/texts for the products I use when they are available for 20% with "no minimum" spent. It's unfortunate to have to wait however as a loyalty member you have to spend a minimum of £250 to only receive £20 off! I feel the loyalty discounts should be spent with no minimum as with already spending for the price of the products I don't really feel it's a fair discount. I'm unsure what I'll do with all my points but I'd rather have my eyes peeled for the occasional 20% discounts on my fav products with no minimum spent. I think it's way more cost effective. Also to point out it's no longer 20% off £250 minimum spent - it's now £20 which is even less of a discount. Please allow customers to use their loyalty points with no minimum spent. We have earned it :) I hope this makes sense :)”

Helpful Report

Posted 1 month ago

Hi Anya, Thank you for taking the time to share your thoughts with us. We truly appreciate your loyalty and completely understand your concerns regarding the points and discounts. Your feedback is valuable, and we will certainly take your suggestion into consideration as we look to improve our loyalty program. We want to ensure that our rewards feel worthwhile for our dedicated members like you. Thank you for being part of the Face The Future community! Warm wishes, Face The Future

Posted 1 month ago

“I was recommended to Face The Future and told if I opened the app I would get 15%off. After reading the t&c's I realised that was not the case! Very disappointed! I did eventually get 5% off.”

Helpful Report

Posted 1 month ago

Hi Kathy, Thank you for your review. There is a 15% discount code for first-time APP users, as with any discount code, this cannot be used in conjunction with any other offers. Kind regards, Face the Future

Posted 1 month ago

“Product is excellent but the size is too small This was not stated when I purchased Product”

Helpful Report

Posted 2 months ago

Hi Myrna, Thank you for your feedback! We’re glad to hear you find the product excellent. We understand sizing can be tricky, we do put the size of all products in the description. If you have any questions or need assistance, please feel free to reach out! Best wishes, Face The Future

Posted 2 months ago

“I just started using it ,still waiting to see results”

Helpful Report

Posted 2 months ago

Hi Ifunanya, Thank you for taking the time to share your thoughts! We appreciate your patience as you start using the product. Results can take a little time, and we’re excited for you to discover the benefits. If you have any questions or need tips along the way, don’t hesitate to reach out! Best wishes, Face The Future

Posted 2 months ago

“Was disappointed as it said as I new member I would get 15% discount on my first order . But when I used the code it said was invalid.. but I do love my dragoblood product.”

Helpful Report

Posted 2 months ago

Hi Linda, Thank you for your feedback! We're glad to hear you love your dragoblood product. We’re sorry to hear about the trouble you had with your discount code. Occasionally, there might be technical issues or specific conditions related to promo codes. If you haven’t already, please reach out to our customer service team, and they would be more than happy to assist you further. Best wishes, Face The Future

Posted 2 months ago

“I was a bit confused, I bought the wrong product, I thought it was a factor 100 to protect my lips , so I won’t be using it and it’s too late to return it”

Helpful Report

Posted 2 months ago

Hi Jen, Thank you for your review! We're sorry to hear you bought the wrong product. If you have any questions about our range of lip protection products or need assistance finding the right one, please don’t hesitate to reach out to our customer service team. We're here to help! Best wishes, Face The Future

Posted 2 months ago

“We received a small sales magazine with a voucher for 15% next order downloading the app. Tried adding voucher code to no avail . Tried both on line and via the app but no joy with either .”

Helpful Report

Posted 3 months ago

Hi James, Thank you for your review. Discount codes cannot be used on products that are already on offer. Please find all exclusions in our Terms and Conditions. Kind Regards, Face the Future

Posted 2 months ago

“Face the future offers a good range of products that are often harder to come by.”

Helpful Report

Posted 3 months ago

Hi Susannah, Thank you for your review! We're glad to hear you appreciate our range of products. Best wishes, Face The Future

Posted 3 months ago

“Reasonable delivery time and I like that don't charge ridiculous delivery costs. The reward programme is a bit of a cop out though - products or a discount that you can only use if you spend over £100.”

Helpful Report

Posted 3 months ago

Hi Victoria, Thank you for taking the time to share your thoughts! We’re pleased to hear you appreciate our delivery options. We understand your concerns about the reward program and appreciate your feedback. Best wishes, Face The Future

Posted 3 months ago

“Hi, I’m little bit disappointed because one of the items that I ordered was missing and I was informed about refund without asking if I wanted to have another item instead of desired.”

Helpful Report

Posted 3 months ago

“It's too soon to tell. Only used it for 2 days so far”

Helpful Report

Posted 3 months ago

Hi Sandra, Thank you for taking the time to share your thoughts! We understand it can take a little while to see results. Best wishes, Face The Future

Posted 3 months ago

Face The Future is rated 4.8 based on 21,337 reviews