Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.76

4.8 Rating 23,769 Reviews

94 %

of reviewers recommend Face The Future

4.8

Based on 23,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 19th April 2026

Doreen D

Face The Future 5 star review on 7th March 2026

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s been over a week and my parcel never arrived. Evri misplaced it.”

Helpful Report

Posted 2 weeks ago

Hi Kam, We’re sorry to hear your parcel did not arrive and that Evri misplaced it. We can see that you have reached out to us, and our team are assisting. Kind regards, Face The Future

Posted 2 weeks ago

“Delivered on time and very happy with product.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your 5 star review. Delighted to hear it arrived on time and you're happy with the product. Kind regards, Face The Future

Posted 2 weeks ago

“Great and fast service. Thank you 😊”

Helpful Report

Posted 2 weeks ago

Hi Adriana, Thank you for your 5 star review. Kind regards, Face The Future

Posted 2 weeks ago

“Quick service and clear communication”

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Posted 2 weeks ago

Hi Nancy, Thank you for your 5 star review. Kind regards, Face The Future

Posted 2 weeks ago

“Very convenient service and fast delivery. Satisfied with the quality of the products.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your 5 star review. Kind regards, Face The Future

Posted 2 weeks ago

“Had these before and amazing results. And my hair was so much better stopped using them and hair falls out easily so going back to them would definitely recommend.”

Helpful Report

Posted 2 weeks ago

Hi Jill, Thank you for your 5 star review. Kind regards, Face The Future

Posted 2 weeks ago

“Competitive pricing. Quick and easy to order, fast delivery. Very happy with the lovely free samples too! Thank you.”

Helpful Report

Posted 2 weeks ago

Hi Carol, Thank you for your 5 star review. Kind regards, Face The Future

Posted 2 weeks ago

“Excellent service. Thank you”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your 5 star review. Kind regards, Face The Future

Posted 2 weeks ago

“Order arrived quickly. Pleased with service.”

Helpful Report

Posted 3 weeks ago

Hi Sarah, Thank you for your 5 star review. Kind regards, Face The Future

Posted 2 weeks ago

“good package and delivery”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your 4 star review. Kind regards, Face The Future

Posted 2 weeks ago

“Aultirst sun lotion highly recommend this product.sold out everywhere then found on FF website at a great price thank you would use again.”

Helpful Report

Posted 3 weeks ago

Hi Robert, Thank you for your 5 star review. Kind regards, Face The Future

Posted 2 weeks ago

“Quick, easy process will be ordering from here from now on, thank you!”

Helpful Report

Posted 3 weeks ago

Hi Carley, Thank you for your 5 star review. Kind regards, Face The Future

Posted 2 weeks ago

“Good. Quick delivery but box was very squashed.”

Helpful Report

Posted 3 weeks ago

Hi Heidi, Thank you for your review. We're glad the delivery was quick and sorry to hear the box arrived squashed. Kind regards, Face The Future

Posted 2 weeks ago

“Great delivery. Good prices and 2 free gifts! Will use again. Yet to try products as just received today.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your 5 star review. Great to hear the delivery and prices met your expectations, and that you enjoyed the two free gifts. Kind regards, Face The Future

Posted 2 weeks ago

“Excellent service and a great selection of good quality products”

Helpful Report

Posted 3 weeks ago

Hi Roma, Thank you for your 5 star review. Kind regards, Face The Future

Posted 2 weeks ago

“I got a nice freebie with my order, and the costumer service was very responsive with my order update, there was a small delay, but I got my order in time.”

Helpful Report

Posted 3 weeks ago

Hi Belen, Thank you for your 5 star review. We're glad you liked the freebie and that our team was responsive, and that your order arrived on time despite a small delay. Kind regards, Face The Future

Posted 2 weeks ago

“Excellent website tof products and very happy with my purchase”

Helpful Report

Posted 3 weeks ago

Hi Alison, Thank you for your 5 star review. We're glad you're happy with your purchase. Kind regards, Face The Future

Posted 2 weeks ago

“My order arrived in a sealed box with no noticeable damage, but upon opening, my order was not inside. There was a leaflet and a small free sample but not the item I ordered. I immediately photographed the box and items received and sent an email to report the missing item. Today I spoke to a lady who sent me a form to complete and said she would review their CCTV upon it's return. I have now been advised she has looked at the CCTV and the item was packed so it's case closed and there will be no replacement or refund. I don't complain for no reason and I'm not in the habit of trying to scam companies for £30, so I am bitterly frustrated with this response. My gut feeling is that there is no CCTV and if there is, it is not clear enough to know who's package is being prepared at any given time, and if it is, I would like a copy of that video evidence because I can categorically say that the item in question was definitely not in the box. This is very poor customer service as the only conclusion that can be reached is that Face the Future are calling me a liar.”

Helpful Report

Posted 3 weeks ago

Hi Stephen, Thank you for your review and we are really sorry to hear this. We have looked into this further and can see that a replacement has been offered by the team, which you have accepted. Looking at the emails, it looks like we didn't have all of the information in the initial emails. We are glad to see that this has now been sorted and we are sorry for the issues you faced with this delivery. Kind regards, face the Future

Posted 1 week ago

“I have purchased products from Face The Future for a number of years and am always very pleased with the service.”

Helpful Report

Posted 3 weeks ago

Hi Marie, Thank you for your 5 star review. We’re delighted to hear you’ve been pleased with the service over the years. Kind regards, Face The Future

Posted 2 weeks ago

“Goods not delivered”

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Posted 3 weeks ago

Hi Kirsty, We are sorry to hear goods were not delivered. We can see that you have reached out to us, and our team are assisting with this. Kind regards, Face The Future

Posted 2 weeks ago

Face The Future is rated 4.8 based on 23,769 reviews