Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.76

4.8 Rating 23,830 Reviews

94 %

of reviewers recommend Face The Future

4.8

Based on 23,830 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 19th April 2026

Doreen D

Face The Future 5 star review on 7th March 2026

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always good”

Helpful Report

Posted 3 months ago

Hi, Thank you for your kind words. We appreciate your support. Kind regards, Team Face The Future

Posted 3 months ago

“It's an excellent product.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your wonderful feedback! We’re thrilled you’re enjoying the product. Kind regards, Team Face The Future

Posted 3 months ago

“Where do I begin, I got in touch because I was having some issue around a parcel for delivery to a locker location, it turned out that this wasn't at a locker, even though I was provided with a locker code..it was delivered into the shop. When I first highlighted the issue to face the future I was met with the below response which was a bit shocking becuase I took it as, if you can't pick up your package (through no fault of your own) you will be charged a £10 re delivery fee...I have never heard of this from this company and as someone who spends a considerable amount here I was very shocked, this is extremely off putting and I will try and source items going forward from other companies. Hello Shirley, Thank you for letting us know, and we are sorry you have had trouble collecting your parcel. We can see that order #FTF1281908 has been fulfilled and is with InPost under tracking number JJD0002233183005740. If the parcel is returned to us because it could not be collected, a re delivery cost will apply. You would then be contacted by email. If we do not receive a reply within 5 working days, the order would be cancelled, refunded in line with the return charges, and a £10 processing fee would be charged. As the issue is with the InPost QR or manual code, the best next step is to wait for InPost to respond. If the parcel is sent back to us, please reply to this email once you receive the return update and we will advise on the next available option. Kind regards, Our business hours are 9 AM to 5 PM, Monday to Friday. (Excluding Bank holidays) If your email requires additional follow-up, please note that response times may vary. Eva (AI)”

Helpful Report

Posted 3 months ago

Hi Shirley, Thank you for your review. We have looked into this and can see that you ahve shared the first response, which was given by AI as you contacted us whilst the office was closed. We can see that our customer service team worked hard to help locate your parcel, which was with InPost. They have sent you an email with all of the information on. Kind regards, Face the Future

Posted 3 months ago

“Shipped quickly and really appreciate the little samples”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your kind words! We’re glad to hear your order shipped quickly and that you appreciated the little samples. Kind regards, Team Face The Future

Posted 3 months ago

“Nice product”

Helpful Report

Posted 3 months ago

Hi Anastasiia, Thank you for your review. Kind regards, Team Face The Future

Posted 3 months ago

“I've been using Face the Future for years and I have always been satisfied with the products and even more with the customer service. Every time I needed some info or some help, the customer service has been quick to respond and always helpful. However, I removed a star because I am disappointed the loyalty rewards programme is ending. It was a good one. its disappearance will push me to order directly from the brands, especially the ones with good reward schemes.”

Helpful Report

Posted 3 months ago

Hi Sandrine, Thank you for sharing your feedback and for being with us for years. We’re glad to hear you’re happy with the products and our customer service. We’re sorry to hear you’re disappointed about the loyalty rewards programme ending. Kind regards, Team Face The Future

Posted 3 months ago

“Face The Future equala expert solutions for all types of skin & hair. For all stages of life, and genders. Support provided (and is excellent). Easy to order. Speedy delivery. Great.”

Helpful Report

Posted 3 months ago

Hi Diana, Thank you for your review and for sharing your experience. We’re delighted to hear that Face The Future is meeting your needs across skin and hair care, with great support. Kind regards, Team Face The Future

Posted 3 months ago

“The products arrived on time and were well taken care of, and I liked that there was a sample in the box.”

Helpful Report

Posted 3 months ago

Hi Ami, Thank you for your feedback. We’re happy to hear the package arrived on time and that you liked the sample included. Kind regards, Team Face The Future

Posted 3 months ago

“Prai decolletage cream great. Packaging terrible - very difficult to open”

Helpful Report

Posted 3 months ago

“had a really good experience with Face the Future. The website was easy to navigate, delivery was quick, and the products arrived well packaged. They stock a great range of skincare brands, especially for sensitive and post-treatment skin. I also appreciate that they often have offers and skincare advice available, which makes shopping feel more personal and professional. Overall, a reliable place to buy authentic skincare products and I’ll definitely order again.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your lovely feedback! We’re thrilled you had a smooth experience with our website, fast delivery, and well-packaged products. It’s great to hear you value our range, offers, and skincare advice. We look forward to welcoming you back for your next purchase. Kind regards, Team Face The Future

Posted 3 months ago

“i use these items a lot so very positive. And thanks for the free exfoliants, just what i needed.”

Helpful Report

Posted 3 months ago

Hi Mary, Thank you for the wonderful feedback! We’re thrilled you love the items and that the free exfoliants were just what you needed. We really appreciate your support. Kind regards, Team Face The Future

Posted 3 months ago

“Fast delivery and an ideal place to find trusted products”

Helpful Report

Posted 3 months ago

Hi Tharaka, Thank you for your kind words! We’re thrilled you’re happy with the fast delivery and that you find us a trusted place for products. Kind regards, Team Face The Future

Posted 3 months ago

“Very prompt and professional delivery, even gave me a free sample. Will be using again for future purchases. Thanks!”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your kind words! We’re thrilled you were satisfied with the prompt and professional delivery, and that you enjoyed the free sample. Kind regards, Team Face The Future

Posted 3 months ago

“Great service. Item arrived very quickly and well packaged. Would use again.”

Helpful Report

Posted 3 months ago

Hi Marion, Thank you for your kind review. We’re glad the service was quick and your item arrived well packaged. Kind regards, Team Face The Future

Posted 3 months ago

“Quick and efficient. I love receiving free samples with my purchase”

Helpful Report

Posted 3 months ago

Hi Claire, Thank you for your kind words! We’re thrilled you find us quick and efficient, and that you enjoy the free samples with your purchases. Kind regards, Team Face The Future

Posted 3 months ago

“The website was very easy to navigate. Great price. Very fast delivery. It arrived much earlier than expected.”

Helpful Report

Posted 3 months ago

Hi, Thank you for your kind words! We’re thrilled you had a smooth experience with easy navigation, great prices, and fast delivery that arrived earlier than expected. Kind regards, Team Face The Future

Posted 3 months ago

“Absolutely love this brand, feels like liquid gold on your skin. Hope it helps with the pigmentation”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your lovely feedback! We’re thrilled you’re enjoying the brand and we hope it continues to help with pigmentation. Kind regards, Team Face The Future

Posted 3 months ago

“Great service and products”

Helpful Report

Posted 3 months ago

Hi, Thank you for your kind words. We’re glad you had a great experience with our service and products. We appreciate your support. Kind regards, Team Face The Future

Posted 3 months ago

“I’m actually gutted I didn’t realise the product was tinted !! Was so excited to use it as had very high hopes for it !! What a waste 🤦‍♀️”

Helpful Report

Posted 3 months ago

“Would have given 5 ⭐️, as this product is good, as we have used it before and "Face the Future" were offering a good value product too, with a very quick delivery service.. A shame that one of the caps were broken when we opened the box package...”

Helpful Report

Posted 3 months ago

Hi Neil, Thank you for your review. We’re glad you like the product and value, but we’re sorry a cap arrived broken. Please contact us on shop@facethefuture.co.uk Kind regards, Team Face The Future

Posted 3 months ago

Face The Future is rated 4.8 based on 23,830 reviews