Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,970 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 25th October 2025

Sheeba K

Face The Future 5 star review on 16th October 2025

Shadrack O

Tony W

Face The Future 5 star review on 7th October 2025

Manee B

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my item and it does not do anything, sent 2 emails to request a return / refund, absolutely no reply. They were given the option to reply to my second email by 5pm today, still no reply. So this is my review, don't buy anything from them cos if you need to return it, they ignore you, quite happy to bombard you with advertising emails though.”

Helpful Report

Posted 3 months ago

Hi Fran, Thank you for reaching out and sharing your feedback, however we do not ignore customers but patience is appreciated. Our records show you have spoken to a member of the customer service team regarding the product to check with the manufacturer with your dissatisfaction with the product. Warm wishes, Team Face The Future

Posted 3 months ago

“Misleading codes offered for 10% off which then don't work, loyalty scheme but you can't use the loyalty points on half the brands. Bombard you with messages and marketing so recommend you opt out! Free samples are OK but no better than those offered by competitors.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. We’re sorry to hear that you found the discount codes misleading and that our loyalty scheme didn’t meet your expectations, however the items you ordered were already on offer, plus you received a free full size gift and a sample. Emails are there to inform you of when we have offers, as you have stated if you do not wish to receive these please opt out. Warm wishes, Face The Future

Posted 3 months ago

“Easy to order and very good service”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your wonderful 5-star review! We're so pleased to hear that you found it easy to order and enjoyed our service. Warm wishes, Face The Future

Posted 3 months ago

“The prices are good if you have items on subscription and you get points for purchasing, spending your points seems a little impossible though. I tried to use points in my last subscription purchase but it wouldn't accept it at the checkout. I emailed straight away to ask what I needed to do and still waiting for a response two weeks later. It might be time to find another supplier.”

Helpful Report

Posted 3 months ago

Hi Ruth, Please contact customer service on 0113 2827744 or info@facethefuture.co.uk as we have no record of your email from 2 weeks ago. Please note points or discount codes cannot be used on subscription orders as the they are already discounted. Warm wishes, Team Face The Future

Posted 3 months ago

“Excellent service, quick postage thank you!!”

Helpful Report

Posted 3 months ago

Hi Ami, Thank you for your wonderful 5-star review! We're so pleased to hear that you experienced excellent service and quick postage. Warm wishes, Face The Future

Posted 3 months ago

“Thanks for an amazing product at a great price and fast delivery!”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your amazing 5-star review! We're thrilled to hear you loved your product and appreciated the fast delivery. Warm wishes, Face The Future

Posted 3 months ago

“very good I love this product”

Helpful Report

Posted 3 months ago

Hi Siriwimon, Thank you for your fantastic 5-star review! We're so happy to hear that you love the product. Warm wishes, Face The Future

Posted 3 months ago

“I’ve bought from Face The Future for years as they supply a broad range of Environ products and I can very often get a discount too. I was very pleased with the current promotion of a free eye gel as that was one of the items I needed!”

Helpful Report

Posted 3 months ago

Hi Caty, Thank you for your wonderful review! We're delighted to hear that you've been enjoying the broad range of Environ products and the promotions that we offer. It's great that you found the free eye gel to be just what you needed! Warm wishes, Face The Future

Posted 3 months ago

“Very good 👍”

Helpful Report

Posted 3 months ago

Hi Pooja, Thank you so much for your lovely review. Warm wishes, Face The Future

Posted 3 months ago

“Love FTF for all my beauty needs. Great range of products at really reasonable prices.”

Helpful Report

Posted 3 months ago

Hi Lauren, Thank you for your fantastic review! We're so glad to hear that you love Face The Future for all your beauty needs and appreciate our range of products at great prices. Warm wishes, Face The Future

Posted 3 months ago

“Excellent professional & knowledgeable representative”

Helpful Report

Posted 3 months ago

Hi Janis, Thank you for your excellent review! We're thrilled to hear that you found our representative both professional and knowledgeable. Warm regards, Face The Future

Posted 3 months ago

“Very good 👍”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your positive review. Best wishes, Face The Future

Posted 3 months ago

“Excellent. Very good service . Actually I am mortified as I think an order has arrived when I said it didn’t Something the company dealt with impeccably”

Helpful Report

Posted 3 months ago

Hi Julian, Thank you for your kind review! We're pleased to hear that you found our service impeccable. Warm regards, Face The Future

Posted 3 months ago

“I’ve been a Face The Future customer for around 2 years. They never disappoint, top quality brands, fantastic customer service, delivery always quick to.”

Helpful Report

Posted 3 months ago

Hi Karen, Thank you for your wonderful review! We're delighted to hear that you've been a happy customer for two years and appreciate our quality brands and fantastic service. It's great to know we consistently meet your expectations! Warm wishes, Face The Future

Posted 3 months ago

“Super fast delivery. Great service and friendly when speaking over the phone”

Helpful Report

Posted 3 months ago

Hi Helen, Thank you for your wonderful review! We're delighted to hear that you had a great experience with our fast delivery and friendly service. Warm wishes, Face The Future

Posted 3 months ago

“Very efficient process of purchase and good quality products at reduced prices. Would definitely order from them again.”

Helpful Report

Posted 3 months ago

Hi Deborah, Thank you for your amazing review! We're thrilled to hear that you had an efficient purchasing experience and found great quality products at reduced prices. Warm wishes, Face The Future

Posted 3 months ago

“Love shopping with Face the Future, everything was so easy to order and the website is user-friendly. The delivery was super fast, and I’ll definitely shop here again :)”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your wonderful review! We're thrilled to hear that you found our website user-friendly and that your delivery was super fast. We're looking forward to having you shop with us again! Warm wishes, Face The Future

Posted 3 months ago

“I’ve been using Dave The Future for a number of years as they offer fantastic product range at keen pricing along with great customer service.”

Helpful Report

Posted 3 months ago

Hi Graham, Thank you for your amazing review! We're thrilled to hear that you've been with us for years and that our product range, pricing, and customer service have met your expectations. Warm wishes, Face The Future

Posted 3 months ago

“They sell item at an affordable price. I had an issue with a sunscreen and they were quick to replace it”

Helpful Report

Posted 3 months ago

Hi Tanya, Thank you for your kind review! We're thrilled you found our prices affordable and appreciate your recognition of our quick replacement service. Warm wishes, Face The Future

Posted 3 months ago

“Love Face the Future. I look forward to their emails as they are SO informative and they always steer me in the right direction with regards to using the correct products for me. The rewards they offer too when making purchases are fantastic. Can’t rate them highly enough.”

Helpful Report

Posted 3 months ago

Hi Catherine, Thank you for your amazing review! We're thrilled to hear that you find our emails informative and that they guide you in choosing the right products for your needs. It’s wonderful to know that you appreciate our rewards program too! Your kind words mean a lot to us. Warm wishes, Face The Future

Posted 3 months ago

Face The Future is rated 4.8 based on 21,970 reviews