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Face The Future Reviews

4.8 Rating 17,196 Reviews

95 %

of reviewers recommend Face The Future

Company Reviews

Product Reviews

4.8

Based on 17,196 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 1, Corinium Court, Premier Way North, Normanton, WF6 1FS
Wakefield
WF6 1FS

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Face The Future 5 star review on 5th May 2024

Face The Future 5 star review on 25th April 2024

Face The Future 5 star review on 24th April 2024

Face The Future 5 star review on 6th April 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a item on Thursday 24 March 2022 selected a delivery date which said 2/3 working days I’m aware that don’t inc weekends I return home from work to find a delivery card now it’s going to cost me to collect from local place”

Posted 2 years ago

Good morning, Thank you for your recent order with us, and for taking the time to leave a review. I sincerely apologise that you were not happy with the delivery service on this occasion. I have since investigated this and can see that you placed an order with us on the 24th March with our premium delivery service 1-3 working days. As our couriers deliver on Saturdays, this was delivered to you on the 2nd working day. I can see that customer services also reached out to you with your tracking link to change the delivery date if a different day was more suitable for you. If you wish to order with us going forward and have any queries regarding delivery, please do reach out to me on shop@facethefuture.co.uk so I can assist you further. Kind regards, Amber

Posted 2 years ago

“Disappointingly inflexible customer service. I won't be using this company again.”

Posted 2 years ago

Hi Emily, Thank you for your feedback and we are really sorry to hear you are disappointed with your most recent experience. Unfortunately, as stated on our website the free gift does need to be added to your cart at checkout in order to be included with your order. I can see a member of our customer services team has reached out to confirm if you contact us when next placing an order we will ensure a free gift is added for you. Kind Regards, Face The Future

Posted 2 years ago

“Hi, One item in my last order didn't have a security seal. Also, the colour and consistency of the products look different than before. How can I be sure that these products are genuine and not tampered? Many thanks.”

Posted 2 years ago

Hi Ozlem, Thank you for your feedback and we are really sorry to hear of the condition your item has arrived in. All our products are sourced from official distributors or directly from the brand manufacturer, which guarantees that you are purchasing a genuine product and all credentials can be verified. If you would like to contact our customer services team on shop@facethefuture.co.uk they will be able to investigate and resolve this issue for you. Kind Regards, Face The Future

Posted 2 years ago

“I didn't receive my free gift:(”

Posted 2 years ago

Hi Jacky, Thank you for your feedback and we are really sorry to hear your free gift was missing from your order. After investigating this issue further I can see the free gift was not added to your basket. Unfortunately, for the free gift to be included within an order it does need to be selected at checkout. If you would like to contact us when next placing an order we can ensure a free gift is added for you. Kind Regards, Face The Future

Posted 2 years ago

“Hi I needed these creams quick and I still have not received them, delivery is far to long I had to use different creams for my skin routine”

Posted 2 years ago

Hi Stephanie, Thank you for your feedback and I am really sorry to hear you feel as though your delivery was delayed. I have taken a look into this for you and can see your order was placed on the 4th of October, despatched on the 6th of October and delivery was attempted on the 7th of October. Unfortunatley, as no one was available a re-delivery had to be arranged which I can see you have now done. Thanks, Mia

Posted 2 years ago

“I did not like the product I bought, it was a sun cream that left a white chalky film on my face. When I complained about it they responded within 24 hours, they apologised, but do not allow returns.”

Posted 2 years ago

Thank you for your feedback. I am really sorry to hear that you did not receive the results you were expecting from this product. There are many factors that influence changes in the skin and using a progressive skincare is one element of treating skin conditions and characteristics. We recommend any customer that is investing in skincare completes our online consultation so that we can review all contributing factors that cause changes within the skin and advise with how the regime is integrated into your existing routine. Due to the above information we are unable to offer a money back guarantee. However, all feedback is important to us and I will ensure that your feedback is passed on regarding the products. I would be more than happy to arrange for you to have some time with one of our own consultants to review your regime and provide you with additional advise to support with achieving your desired results. Please let me know if you would like to take up this offer. Kind Regards, Face The Future

Posted 2 years ago

“I’ve used FTF fir a while and never had a problem. However the test is always how an organisation manages when something goes wrong - as it did when an incorrect product was shipped. The service was poor - refusal to send the correct product until the incorrect one had been received back, had to chase return labels twice, returns form sent to me was blank requiring me to fish about for the original details. A lot of inconvenience for something that was your fault. Very disappointed.”

Posted 2 years ago

Hi Mary, Thank you for your feedback and we are really sorry to hear your most recent shopping experience with us did not meet your expectations. I can confirm your feedback has been taken very seriously and we will use this to review our current processes. Kind Regards, Face The Future

Posted 2 years ago

“I am still waiting for the other half of my order to arrive. The serum arrived 3 days ago but the cleanser still hasn’t arrived.”

Posted 2 years ago

Hi Peggy, Thank you for your feedback and we are really sorry to hear the delivery of your order was delayed. As stated on our website"If an item is out of stock we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock." I can see a member of our team did contact you to advise of the delay and you decided to wait for the stock to arrive with us. Kind Regards, Face The Future

Posted 2 years ago

“Took nearly 3 weeks to arrive. Was on the point of cancelling.”

Posted 2 years ago

Hi Sue, Thank you for your feedback. We are really sorry to hear the arrival of your order was so delayed. Unfortunately, we did have a slight delivery delay with your purchased item which we did communicate you. Unfortunately, we can experience delivery delays from time to time which we understand must be frustrating for you and once again apologise for. Kind Regards, Mia

Posted 2 years ago

“Is it possible to return/exchange the products because they are causing my skin to breakout? Face The Future has been great with delivery, it's not your fault the product is not great for my skin.”

Posted 2 years ago

Hi Areej, We are really sorry to hear you have experienced a reaction to your purchased products. If you would like to contact our customer services team on shop@facethefuture.co.uk we would be more then happy Kind Regards, Face The Future

Posted 2 years ago

“The lady who I spoke with was trying to be helpful, but did not know enough about the products that I was wanting to ask advice about - I know more than she did. Also, you have been out of stock of the Priori Resurface product and she didn’t have a clue about that product and was recommending products that were completely different in purpose and consistency - i.e. was recommending a cleanser whereas this is a serum.”

Posted 2 years ago

Thank you for your feedback. I am very sorry to hear of your experience regarding your request for advice. We would like to resolve this for you and ask that you email shop@facethefuture.co.uk with a suitable time to give you a call, we can then discuss product recommendations. Again, apologies for any disappointment caused. Thank you, Face the Future

Posted 2 years ago

“I purchased from a UK SUPPLIER for peace of mind HOWEVER THIS CAME WITH US PLUG”

Posted 2 years ago

Hi Maggie, Thank you for your feedback and we are really sorry you are un happy with your most recent purchase. I can confirm this product is advertised as receiving a USB plug and not a physical plug. However, we completely understand the lack of a plug can be frustrating. I can confirm a member of our customer services team has been in touch to discuss this issue further with you. Kind Regards, Face The Future

Posted 2 years ago

“Not very nice to change the price once you have noticed was wanted”

Posted 2 years ago

Thank you for your feedback. Unfortunately, both our prices and discounts change on an almost weekly basis meaning we cannot guarantee our prices will remain the same. We would always recommend our customers to purchase an item as soon as they see an offer the like available. Kind Regards, Face The Future

Posted 2 years ago

“Unfortunately deliveries outside of the UK are getting crazy high with shipping costs and custom clearance. I got multiple emails regarding the same question in an email, at least all with the story. Now I’m waiting for my refund for a week now. No surprise, deducting my account took less than a day. Sad! Good luck with the future of The Future…”

Posted 3 years ago

Thank you for your feedback. I am sorry to hear of your disappointment regarding your delivery, please see information below as stated on the website in the delivery section. INTERNATIONAL DELIVERY UPDATE Due to the current global situation, we can currently only offer the following international shipping methods: DHL Express Ireland Delivery (2-15 Working Days) - £19.99 DHL Express European (EU) Delivery (2-15 Working Days) - £29.99 - All deliveries to countries within the EU (excluding Greece, Italy, Spain & Portugal) have now resumed. DHL Express Worldwide (non-EU) Delivery (2-15 Working Days) - £29.99 If upon checkout there is no delivery option to choose from, this means we cannot currently ship to your country. BREXIT UPDATE: Orders delivered to countries outside of the UK may be subject to import duties and taxes (including VAT). Face the Future has no control over these charges and these are the responsibility of the customer. If you have any queries on this, please contact us prior to placing your order. For further details on this please click here to read our terms and conditions. For more information on deliveries please contact our customer services team on shipping@facethefuture.co.uk. Thank you, Face the Future

Posted 3 years ago

“Prices are reasonable, but cost of delivery and customs clearance is very huge. I think this will be my last purchase from here. Note : I ordered to Finland.”

Posted 3 years ago

Thank you for your feedback. We are currently only despatching on Express services at this time, please see shipping information as stated in our delivery section on the website,INTERNATIONAL DELIVERY UPDATE Due to the current global situation, we can currently only offer the following international shipping methods: DHL Express Ireland Delivery (2-15 Working Days) - £19.99 DHL Express European (EU) Delivery (2-15 Working Days) - £29.99 - All deliveries to countries within the EU (excluding Greece, Italy, Spain & Portugal) have now resumed. DHL Express Worldwide (non-EU) Delivery (2-15 Working Days) - £29.99 If upon checkout there is no delivery option to choose from, this means we cannot currently ship to your country. BREXIT UPDATE: Orders delivered to countries outside of the UK may be subject to import duties and taxes (including VAT). Face the Future has no control over these charges and these are the responsibility of the customer. If you have any queries on this, please contact us prior to placing your order. For further details on this please click here to read our terms and conditions. For more information on deliveries please contact our customer services team on shipping@facethefuture.co.uk. Thank you, Face the Future

Posted 3 years ago

“I purchased a trial kit and it took ages to arrive , it was such a small parcel more like a letter it should have arrived in a few days . Also the kit was £10 cheaper on Amazon so very disappointed!”

Posted 3 years ago

Dear Amanda I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. We are committed to the highest standards of quality and customer satisfaction is our top priority. As stated on website in the delivery section - COVID-19 UPDATE - JANUARY 2021 Following the latest Government announcement, our online team are still fulfilling orders so you can purchase your products online as normal. We aim to offer the same five star rated service as always, however due to the workplace restrictions we must adhere to during this time, we would like to ask for a little patience and understanding from our customers. During these unprecedented times, our product suppliers and courier partners have advised that there may be delays in all types of service, however we will try our very best to dispatch orders as quickly as possible. We are genuine registered stockist for Image Skincare, please contact our customer service team for further information regarding this brand at shop@facethefuture.co.uk Thank you Face the Future

Posted 3 years ago

“Took very long for delivery to come”

Posted 3 years ago

I am really sorry for any inconvenience the delay of your parcel has caused. As stated on our website, the postal systems are all experiencing delays due to the issues caused during Covid-19 restrictions, staff shortages and the high volumes at this time. If you would like further information regarding delivery times, please contact the customer services team at shop@facethefuture.co.uk Kind Regards, Face The Future

Posted 3 years ago

“I am still awaiting delivery of my order, sixteen days later...! No idea how long this may take but I am not happy with this. I appreciate that due to Covid restrictions postal delivery is taking longer but I received no update from Face The Future on my order. My item left the UK on December 2nd...no further tracking update available...courier service seems to work much more punctual.”

Posted 3 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. International orders can take up to 25 working days to be delivered, depending on the country and location that the order is being dispatched to. IMPORTANT - DELIVERY SERVICE ANNOUNCEMENT: During these unprecedented times, our courier partners have advised that there can be delays in all types of service. Please allow extra time for our all our delivery services including, UK delivery, express international delivery and standard international delivery during this time. For further information, please email our customer services team at shop@facethefuture.co.uk. Please appreciate that the entire Face the Future team are working hard and doing everything we can to ensure you receive your orders as quickly as possible. Thank you Face the Future

Posted 3 years ago

“I have not received my order. No information or updates on the when this will be.”

Posted 3 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. I can see that your order was despatched on the 30th November, a tracking link was sent via email to you. As stated on our website, DELIVERY & RETURNS FACE THE FUTURE DELIVERY AND RETURNS INFORMATION IMPORTANT - DELIVERY SERVICE ANNOUNCEMENT: During these unprecedented times, our courier partners have advised that there can be delays in all types of service. Please allow extra time for our all our delivery services including, UK delivery, express international delivery and standard international delivery during this time. The tracking information shows that your parcel is in transit. For further information, please email our customer services team at shop@facethefuture.co.uk. Please appreciate that the entire Face the Future team are working hard and doing everything we can to ensure you receive your orders as quickly as possible. Kind regards Face the Future

Posted 3 years ago

“Although I received an email saying despatched on Nov 30th I still haven't received my purchase 7 days later and I also got no reply when I contacted customer service with an enquiry a couple of days ago. The 2 stars is for not very good customer service ☹️”

Posted 3 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. The postal systems are experiencing some delays at this time. As stated on our website, DELIVERY & RETURNS FACE THE FUTURE DELIVERY AND RETURNS INFORMATION IMPORTANT - DELIVERY SERVICE ANNOUNCEMENT: During these unprecedented times, our courier partners have advised that there can be delays in all types of service. Please allow extra time for our all our delivery services including, UK delivery, express international delivery and standard international delivery during this time. Please appreciate that the entire Face the Future team are working hard and doing everything we can to ensure you receive your orders as quickly as possible. We will email you a tracking update today. Kind Regards, Face The Future

Posted 3 years ago

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Face The Future is rated 4.8 based on 17,196 reviews