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Face The Future Reviews

4.8 Rating 17,367 Reviews

95 %

of reviewers recommend Face The Future

Company Reviews

Product Reviews

4.8

Based on 17,367 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 1, Corinium Court, Premier Way North, Normanton, WF6 1FS
Wakefield
WF6 1FS

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Face The Future 5 star review on 5th May 2024

Face The Future 5 star review on 25th April 2024

Face The Future 5 star review on 24th April 2024

Face The Future 5 star review on 6th April 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sen tv the complete wrong item.”

Posted 3 years ago

I am so sorry to hear that you are disappointed with the experience you have received from Skin Oracle and that this has not met your expectations. We are committed to the highest standards of quality and customer satisfaction is our top priority, I am truly sorry that this wasn't demonstrated to you on this occasion. If you would like to send an email to sales@skinoracle.co.uk with your order details, we will be able to take a look into this issue for you as soon as possible. Kind Regards, Skin Oracle

Posted 3 years ago

“Product received okay but I was appalled by all the packaging and the fact that a plastic tester of some product I'm not interested in was included. I try really hard to use minimal plastic and all this arrives in the post when all I ordered was one SPF powder. It really did not need all that packaging. In future please ask your customers if they want to try a tester before forcing it on them. This kind of thing is very important to me so I'll be looking to order elsewhere in future.”

Posted 3 years ago

I am so sorry to hear that you are disappointed with the experience you have received from Face The Future. We are committed to the highest standards of quality and customer satisfaction is our top priority. If you would like to send an email to shop@facethefuture.co.uk before you place your next order, we can ensure that no sample items are included. Kind Regards, Face The Future

Posted 3 years ago

“Hello Sonya, I cannot give a rating until I receive my order! I sent an email regarding order SIMLQWBZM and its whereabouts and have not had a reply from yourselves. The order was placed on 29 June and a further email from you said it was shipped on 30 June. The tracking number you gave for Royal Mail says that they have not received it from yourselves yet?! Where is it and when will it arrive?”

Posted 3 years ago

We are pleased to hear that you have received your order. If you would like any further assistance, please email sales@skinoracle.com Kind regards Skin Oracle

Posted 3 years ago

“Waited more than two month for my order, costumer service didn't even offer compassion for my inconvenience.”

Posted 3 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. As stated on our website Worldwide deliverys can take anywhere between 3 to 25 working days to arrive. Today is the 14th working day since your parcel was dispatched so please allow a little extra time for the parcel to arrive. I’ve tracked the package via Royal Mails website, and it’s currently listed as "Parcel on route to destination". If you’d like to check on its progress please contact our customer services team on shop@facethefuture.co.uk who will be able to provide you with all relevant information. Kind Regards, Face The Future

Posted 3 years ago

“I still have not received the products after 14 days. This is certainly not good. The ordering process itself was simple and convenient.”

Posted 3 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. As stated on our website European deliverys can take anywhere between 3 to 20 working days to arrive. I can see from the tracking this parcel was dispatched 12 working days ago so please allow a little more time for the parcel to arrive. I’ve tracked the package via the Royal Mail website, and it’s currently listed as "Your item has been received at HELSINKI, Finland". If you’d like to check on its progress please contact our customer services team on shop@facethefuture.co.uk who will be able to provide you with all relevant information. Kind Regards, Face The Future

Posted 3 years ago

“I was not pleased because the last time I placed an order, it was sent via post and that suited me. With this order, it was sent via courier and I ended up paying a fortune for taxes and import duties. I should have been given the choice of how I wanted my parcel to me sent to me. I still have not received my parcel as yet even though I paid for DHL shipping/courier charges.”

Posted 3 years ago

Thank you for your feedback and my sincere apologies for any inconveniences caused by this issue. As stated on our website and in our delivery terms and conditions Express Worldwide Delivery is available for £29.99. Worldwide orders that choose Express Delivery can expect their item in 2 - 4 working days with courier. Orders delivered to countries outside of the UK & EU may be subject to import duties and taxes (including VAT). Face the Future has no control over these charges and these are the responsibility of the customer. If we can be of any further assistance please contact our customer services team on shop@facethefuture.co.uk who will be able to assist you with tracking your parcel. Kind Regards, Face The Future

Posted 3 years ago

“Quick delivery However , when researching the sun cream further I noted it comes in 3 different shades . When i received the cream it was in the pink shade . This not wearable for my medium/dark skin tone . I am unable To wear it under my makeup or when going out as it leaves a pink caste . It would have been ideal if the shade was listed in the description.”

Posted 3 years ago

Thank you for your feedback and my sincere apologies for any inconveniences caused by this issue. I have taken a look into this for you and unfortunately we only sell this product in the one universal shade which is advertised on our website. Apologies if this was not clear at the time of ordering. Kind Regards, Face The Future

Posted 3 years ago

“Good product, but have found that half of the contents are in the packaging. :(”

Posted 4 years ago

My sincere apologies for any inconveniences cause by this issue. If you would like to contact our customer services team at sales@skinoracle.co.uk Kind Regards, Skin Oracle

Posted 4 years ago

“Almost 3 weeks after buying my product, I still don t have it. It is not possible to track online, and DHL doesn't give me any information by phone neither by e-mail.”

Posted 4 years ago

Thank you for your feedback. European orders generally take between 3 - 20 working days to be delivered, depending on the country and location that the order is being dispatched to. During the current pandemic delivery can be slightly more delayed then usual. I can see a member of our customer services team has been in touch to provide you with the relevant tracking information, due to today being the 12th working day since the order was placed, please allow 8 more working days for this delivery to arrive. Kind Regards, Face The Future

Posted 4 years ago

“I received the item and the box looked like it had been opened. The product wasn’t sealed and when I counted the capsules there was only 53 instead of 60. Very disappointing”

Posted 4 years ago

My sincere apologies for any inconveniences caused by this issue. I can see a partial refund has already been processed for this order and your complaint has been passed onto the manufacturer. Kind Regards, Face The Future

Posted 4 years ago

“Hi, I received my order today and half of the product had been spilled all over the packaging. I’m now only left with half in the bottle. I’m very disappointed.”

Posted 4 years ago

My sincere apologies for any inconveniences caused by this issue. If you would like to contact our customer services team on shop@facethefuture.co.uk they will be able to advise further. Kind Regards, Face The Future

Posted 4 years ago

“I ordered the Medik8 retinol however when it arrived the lid was cracked so when I opened it the lid completely broke.”

Posted 4 years ago

My sincere apologies for any inconveniences caused by this issue. If you would like to contact our customer services team on shop@facethefuture.co.uk they will be able to resolve this issue for you. Kind Regards, Face The Future

Posted 4 years ago

“I am still waiting for the product to arrive.”

Posted 4 years ago

“Still waiting to receive my parcel”

Posted 4 years ago

As stated on our website our online shop is operating as normal & following government guidelines. However, due to a reduced number of staff & the current global situation, please allow up to 7 working days for UK orders. I can see from the tracking your parcel was delivered on the 4th working day after the order was placed. Kind Regards, Face The Future

Posted 4 years ago

“I placed an order in early April. Got a tracking number a week later and upon tracking, the item is still in UK. Tried to get at the tracking details from my account do not work. The system needs improvement. Hence will wait unknowingly. No reply to any of mail queries. Disappointing.”

Posted 4 years ago

Thank you for your review. As stated on our website Worldwide orders can take from 3 - 25 working days to be delivered, depending on the country and location that the order is being dispatched to. Today is only the 8th working day. If you would like to contact our customer services team on shop@facethefuture.co.uk they will be able to advise you further. Kind Regards, Face The Future

Posted 4 years ago

“Slow delivery and not the greatest communication when contacting customers services. However prices are great so can not fault that.”

Posted 4 years ago

Thank you for your review. As stated on our website Our online shop is operating as normal & following government guidelines. However, due to a reduced number of staff & the current global situation, please allow up to 7 working days for UK orders. I can see from the order tracking your parcel is now due for delivery today - the 6th working day since your order was placed. Kind Regards, Face The Future

Posted 4 years ago

“Still haven't received my delivery unfortunately. I understand the challenging circumstances but rather desperate for my products! Delivery was attempted last Wednesday; was supposed to be re-attempted today, but nothing. Please advise”

Posted 4 years ago

My sincere apologies for any inconveniences caused by this issue. I can see from the tracking delivery was attempted on the 19th of March however there was nobody available to sign for the parcel. A re-delivery was then arranged by yourself for the 24th of March and the parcel was delivered and signed for on this date. Kind Regards, Face The Future

Posted 4 years ago

“Clearly states 'free sample with every order' on website but I didn't get anything. First time I've ordered from here - won't come back as not true to their word.”

Posted 4 years ago

My sincere apologies for any inconveniences caused by this issue. I can confirm all orders placed on Face The Future should receive a free sample attached to a sample card. If you ever receive an order without a sample please contact our customer services team on shop@facethefuture.co.uk where a member of our team will be more then happy to resolve this issue for you. Kind Regards, Face The Future

Posted 4 years ago

“I ordered a week ago but still not received the product”

Posted 4 years ago

My sincere apologies for any inconveniences caused by this issue. I can see from the order tracking your order was placed on the 24th of February. Delivery was then attempted on the 25th,27th and 29th of February however failed due to the consignee not being available. Due to the value of your parcel this will need to be signed for. If you follow the tracking link provided you will be able to arrange delivery for a suitable date. Kind Regards, Skin Oracle

Posted 4 years ago

“Delivery was very fast. I ordered body cream. Both bottles came not sealed. Wouldn't buy again, because I can't be sure that the products wasn't used.”

Posted 4 years ago

My sincere apologies for any inconveniences caused by this issue. All our products are sourced from official distributors or directly from the brands, which guarantees that you are purchasing a genuine product and all credentials can be verified. Individual brands sometimes choose not to seal the inside of there products and just seal the outside and vice verca. You can always send us an email on shop@facethefuture.co.uk where we can check with the brand there packaging process. Kind Regards, Face The Future

Posted 4 years ago

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Face The Future is rated 4.8 based on 17,367 reviews