Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,338 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,338 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Using FacetheFuture has left me with a Shopify / Shopme problem on my phone. When ordering from other companies I am automatically charged against a particular credit card, it does not ask for cvc or authorisation. I can’t remove this and I think this is dangerous - I will not use this site again”

Helpful Report

Posted 7 months ago

“Charge not only for returns but cost of delivery even if free delivery when sent. Will cost me twice the delivery to return even though I tried to cancel. Not impressed.”

Helpful Report

Posted 7 months ago

Hi Sharon, We are sorry to hear you are unsatisfied, All of our returns information can be found on our website. Kind regards, Face the Future

Posted 7 months ago

“Easy to order. I emailed asking to cancel my order approx 15 mins after placing it (at 11.25pm), but thr following afternoon they emailed saying it had already been dispatched! Now I have to return woth no printer to print a returns label etc. Also they could have been more helpful just kept referring me to their returns page.”

Helpful Report

Posted 7 months ago

Hi, Thank you for your feedback, we do work through our emails as fast as possible. You did email us outside of our opening times so your email was picked up as quickly as possible. We do have a number to call if you need to reach us quickly however, once an order has been placed and processed we are unable to cancel it. Kind regards, Face the Future

Posted 7 months ago

“Hi not used it yet but I'm not happy the post put it on my door step anyone could of taken it.”

Helpful Report

Posted 7 months ago

Hi May, Thank you for your feedback, naughty post person. I would advise writing a review with Royal Mail. I'm glad to hear you have received your parcel from us though. Kind regards, Face the Future

Posted 7 months ago

“I am sorry but I wish I could be more positive. I have bought from you in the past but apart from my recent order after a long time, my attempts to buy from you again nearly always come to nothing. This is a shame because you are a trustworthy website. Firstly your website is so unfriendly and mind boggling and I cannot wait to close it. Never any discount on products that I normally buy. I try to support small businesses always.”

Helpful Report

Posted 7 months ago

HI, We are sorry you have been having some issues with our website. We do have lots of different offers on our website at different times, are you a member of our rewards club? This is a great way to collect points and you can then exchange these for a discount code to use on an order. Kind regards, Face the Future

Posted 7 months ago

“I am disappointed with product This is one of my favourite products but the first time I bought it online The tube was sealed and not used but the cream has little gritty bits in which is not the usual consistency”

Helpful Report

Posted 7 months ago

Hi Allyson, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 7 months ago

“Wrong delivery option automatically selected on checking out. No number to call and speak to someone. Only spent so much to get free delivery and only offered a partial refund on the delivery as I was told my query was bottom of the list”

Helpful Report

Posted 7 months ago

Hi Andrew, Thank you for your review. We can see that the priority plus delivery was chosen on your order, this then gives you free priority shipping for the year, we understand this was chosen by mistake but we had sent the order on priority delivery so we could only refund the difference. There is our phone number on our website should you need to call us in future. As mentioned in the emails to you, our emails are worked from oldest to newest to ensure everyone is responded to in the correct order. Kind regards, Face the Future

Posted 7 months ago

“Nothing in the mystery box that appealed to me very disappointing”

Helpful Report

Posted 7 months ago

Hi Maureen, We’re so sorry to hear that you are disappointed, this is a mystery box that has been put together with some very popular products. Kind regards, Face the Future

Posted 7 months ago

“I haven’t received my product yet and I ordered it 2 weeks ago”

Helpful Report

Posted 8 months ago

Hi Mbunya, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 8 months ago

“Takes too long and very long process for faulty items”

Helpful Report

Posted 8 months ago

Hi Jaya, At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 8 months ago

“Face the future have been great up until my most recent order , which arrived with damaged packaging . As it was a Christmas gift I wasn’t happy to let it slide . So I reached out to Customer Service and have had no reply to 2 messages . Great products terrible customer service .”

Helpful Report

Posted 8 months ago

Hi Beth, We are sorry to hear this. We have checked the emails and can see your message was responded to on both occasions. We have also sent this again today on an email. If you could reply to the email we can assist further. Kind regards, Face the Future

Posted 8 months ago

“I still haven't received my product and this happened the last time I ordered from you. The Royal mail is your preferred shipment company and I have been having alot of issues with them putting my post in my neighbours post box. I am not happy.”

Helpful Report

Posted 8 months ago

Hi Michael, Please accept our apologies. We understand how frustrating a missing parcel can be and rest assured we are doing everything we can to raise this as a claim with Royal Mail and will be in touch with you as soon as this is resolved. Kind regards, Face the Future

Posted 8 months ago

“I'm getting emails to review the products before I've received them”

Helpful Report

Posted 8 months ago

Hi, Thank you for your feedback. These are automated emails. We have passed this feedback on to our IT team. Kind regards, Face the Future

Posted 8 months ago

“Fast service but unfortunately the nozzle on the hairspray was broken making it unusable, not the company’s fault though just one of those unlucky things”

Helpful Report

Posted 8 months ago

Hi Keren, We’re sorry to hear this, we cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 8 months ago

“Sent the wrong item. I’ve sent a request via the website asking for help but not yet got a reply. Got this request to review before any communication.”

Helpful Report

Posted 9 months ago

Hi, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 9 months ago

“The product was OK (Olaplex hair products) but it took several days to get to me.”

Helpful Report

Posted 9 months ago

Hi, We can see you placed your order on the 2-5 working day delivery service. The order was placed on a Friday and was delivered on the following Wednesday. This doesn't include weekends as we are not open so the order was received in 3 working days. We do have faster delivery options available if an order is needed faster. Kind regards, Face the Future

Posted 9 months ago

“First of all, this is my first time using this cream. After I try it, I will give you my feedback.”

Helpful Report

Posted 9 months ago

Hi Dhan Hopefully you will love the product 😊 Kind regards, Face the Future

Posted 9 months ago

“I did not receive my order and have written to you about this. My package was not delivered”

Helpful Report

Posted 9 months ago

Hi Sharifa Sorry to hear you haven't received your parcel. Your tracking says that the parcel is been delivered back to us, and customer service will issue you a refund when we receive this. Please check your emails from the Customer service department. Kind regards, Face the Future

Posted 9 months ago

“Well I am disappointed because I didn't receive my item witch I complained about it . And I was told that I have to wait 28 days for the investigation to be completed in the mean time I don't have the product I purchased . I think that 28 days to solve a problem like this its a bit excessive . Disappointed”

Helpful Report

Posted 10 months ago

Hi We’re sorry to hear that you are disappointed with the procedure we need to follow for the investigation. We do give 28 days as a guideline, but please be assured that the customer service team do chase claims up on a daily basis and will be in touch as soon as possible. Kind Regards Face the Future

Posted 10 months ago

“I made an order in this store, by mistake I ordered the wrong volume of one of the products and wrote about it to customer support, but no one has answered for more than a week, it is impossible to contact them by phone, it is very strange, the return period is expiring soon, I would really like this issue to be sorted out, then the rating will be revised”

Helpful Report

Posted 11 months ago

Hi Olga The customer service team have replied to your email twice and have tried to contact you via telephone. We have no history of your calls from the telephone number we have on your account. Please refer to your emails or contact us on 0113 2827744 so we can assist you further. Kind Regards Face the Future

Posted 11 months ago

Face The Future is rated 4.8 based on 21,338 reviews