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Face The Future Reviews

4.8 Rating 17,177 Reviews

95 %

of reviewers recommend Face The Future

Company Reviews

Product Reviews

4.8

Based on 17,177 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 1, Corinium Court, Premier Way North, Normanton, WF6 1FS
Wakefield
WF6 1FS

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Face The Future 5 star review on 5th May 2024

Face The Future 5 star review on 25th April 2024

Face The Future 5 star review on 24th April 2024

Face The Future 5 star review on 6th April 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t know because it hasn’t arrived and I’ve had no updates. Disappointed”

Posted 5 months ago

Hello Elizabeth, We're sorry to hear this. We can see that your order was sent back to us, due to being incorrectly addressed, after 3 delivery attempts were made, to try to locate you. A dispatch email was sent your email address on the 24th November, to allow you to track this. 😔 As Royal Mail did not hear from you in regards to your parcel, it is now safely back with us. However, our Customer Service Team have ensured that this has been sent back out. They have advised they'll be in touch as soon as your updated tracking information is available. Kind regards, Face the Future

Posted 5 months ago

“I still haven’t received my products. This happened last time I ordered from you. Please can you update me? Best, R”

Posted 5 months ago

Hi there, We're so sorry to hear this. We can see that our Customer Service Team have been in touch to provide further assistance with this. From the tracking provided by Royal Mail, we can see that it was delivered on the 24th November. Please check the location shown in the delivery photograph provided by the team. If you do face any further issues, please do get in touch. Kind regards, Face the Future

Posted 5 months ago

“Hi . I’ve not received it yet and I’m waiting .”

Posted 5 months ago

Hey Sujan, We can see that your order was placed on 17th November at 7:10pm. This was then dispatched on the 20th November, with tracking information being sent to you directly via email. Using this, we can see that your order is currently with the Birmingham MC, being processed for delivery. If you need any help with your tracking details, please do not hesitate to get in touch. Kind regards,

Posted 5 months ago

“Ordered on the 17th of November but it has not arrived. No details to say when either. Disappointing service. Thank you for your reply but your information is wrong. However your delivery has still not arrived and it is now the 23/11/23. This happened to me before so you can understand why I think the service is poor. The details say the parcel is at Edingburgh but with no actual date set. Can you help? I will write on Trustpilot too in the hope of answer.”

Posted 5 months ago

Hi Christine, We hope you're well. 💜 We can see that your order was placed on 17th November at 11:24pm. This was then dispatched on the 20th November, with tracking information being sent to you directly via email. Using this, we can see that your order is due for delivery today! 🎉 Please be aware that all shipping options are working days, with today being the 3rd working day of the option selected at checkout. (2-5 working days) We also have faster shipping options available, in case you need your items quicker! ➡️ https://www.facethefuture.co.uk/pages/delivery Kind regards, Face the Future

Posted 5 months ago

“Service and delivery was good. However, the pot of cream I purchased (Super Facialist Night Cream, Hyarulonic Acid) was not a full pot. I have just started using it and it is already half full! I won't be purchasing from here again because of this reason.”

Posted 5 months ago

Hello Joanna, We're so sorry to hear this! We understand how disappointing this must be. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so the Customer Service team can assist you further. 💜 Kind regards, Face the Future

Posted 5 months ago

“The products are good, took nearly 2 weeks to arrive called to chace up delivery and was told the items we purchased and paid for online was out of stock and they were waiting for a delivery. Once their delivery came they would post out. Not sure why they advertise things online if they don't have stock to fulfil the orders.”

Posted 6 months ago

Hi David, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 6 months ago

“I've been shopping for almost 15 years at FTF, everything was ok until a few months ago, when I received a damaged parcel with spilt products which FTF refused to refund/replace for me. My requests have been totally-completely ignored, against my customer rights. I could have taken legal action against FTF, but I wasn't going to waste precious time of my life to keep chasing them for a few pounds. I am shopping somewhere else and suggested my closest friends and social media followers to do the same.”

Posted 8 months ago

Hi Valentina, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see that when this was raised to our Customer Service team, back in April, they liaised directly with the Courier on your behalf, to ensure case was investigated. It was outlined that we would require the damaged item back, in order to assist further, however it was mentioned that the ParcelShop had disposed of Rejuvenated Collagen Shots. Due to this, the team were then unable to take also involve the brand in regards to the issues faced with the packaging. The investigation with Evri was concluded and the team were advise no damage was recorded upon delivery. We can however understand how disappointing this experience had been for you. We would also like to thank you for your ongoing custom. Kind regards, Face the Future

Posted 8 months ago

“Normally a very positive experience but not this time. I had a discount code sent with my last order which did not work however I needed my products before I went away so ordered without a code. Paid for priority delivery but had to submit yet another consultation form so products didn't come in time and I have come away without them. So I paid more for products because code didn't work and more for delivery for no reason. Then after I ordered I was sent a discount code. Which is very frustrating.”

Posted 8 months ago

Hello Nikki, We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. We cannot see any correspondence with you based on your review details, with our Customer Service team. However, we can see that your order was placed at 10:32pm on the 11th August, with your form being completed on the 12th August. As we are closed on both Saturday and Sunday, your order was then processed on the 14th August and dispatched with Evri. This was the successfully delivered on the 16th August, which was the 3rd working day. Our Customer Service team are available Monday - Friday, should you have an concerns surrounding delivery. They will also be more than happy to support in regards to the discount code mentioned. Kind regards, Face the Future

Posted 8 months ago

“Delivery was late, said order before 2pm for next day delivery on the Monday. Ordered at 10am came Thursday at 10am , too late for my holiday, very disappointed”

Posted 9 months ago

Hello Amand, We can see from you recent order, our 2 - 7 working day shipping option was selected at checkout. We can see that this was placed on the 24th July and dispatched the next day. This was then delivered on the 27th July at 9:59am. With this in mind, your order was received within 4 working days. Please also be aware that we do not offer next day delivery. Further information on this can be found on our website: https://www.facethefuture.co.uk/pages/delivery Kind regards, Face the Future

Posted 9 months ago

“App would not let me use my points, neither would website. Both had me going around in circles! Had to complete yet another assessment, yet I’ve used products for years, and the prices have gone up yet again. Actually bought my Environ eye cream on another site for £13 cheaper! Shame as I have used you for years but I refuse to pay that much more for Environ products with you. May not be back, certainly not for Environ products :-(”

Posted 9 months ago

Hi Caramaine, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Further information on how to swap your points for money off vouchers can be found here: https://www.facethefuture.co.uk/pages/rewards Our Customer Service team are also available to help, should you need support in doing this. In regards to Environ, all products are subject to consultation, which we do clearly outline on our website. Alongside this, we do ensure that a new form is emailed when needed. These are required every 4 months, to allow us to release your order. This is due to the high concentration of active ingredients within the Environ range and is imposed directly by Environ to ensure the safety of our customers. Kind regards, Face the Future

Posted 9 months ago

“Hi, I received one of the creams that had no top on it and had leaked in the box. It actually looked like the cream had been used.”

Face The Future 2 star review on 10th July 2023

Face The Future 2 star review on 10th July 2023

Posted 9 months ago

Hi there, We’re sorry to hear about your recent experience with Face the Future. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 9 months ago

“Hi I haven't received my order, was rung to go through a questionnaire 4 days ago re. product I was ordering. Asked for birth dates and then asked if I might be pregnant! Am aged 59!! Still no sign of the product.”

Posted 9 months ago

Hello Fiona, Thank you for taking the time to leave a review. Our Environ products are subject to consultation, which we do clearly outline on our website. Alongside this, we do ensure that a new form is emailed when needed. These are required every 4 months, to allow us to release your order. This is due to the high concentration of active ingredients within the Environ range and is imposed directly by Environ to ensure the safety of our customers. At Face the Future, we do not discriminate in any way, including age, therefore all question required will be asked to each individual purchasing Environ products. We can see that after completing this, your order was then dispatched on the 4th July, 3 days after it was placed and was successfully delivered on the 6th July. Further information on this can be found within the tracking information provided after dispatch. Kind regards, Face the Future

Posted 9 months ago

“Disappointed about the fact that they lost an offer on their website , without stating that is until stock last. Upon buying the products I was told that the offer was no longer valid as the stock had finished”

Posted 9 months ago

Hi Ilenia, We're sorry to hear about the disappointment caused by the removal of a recent offer. As mentioned within our Terms and Conditions, all Offers and Gifts with Purchase are subject to availability: 'Free gifts, discounts, Rewards Club points and tiered benefits received as part of The Skinsider Club are subject to change and availability.' Our Customer Service team will be more than happy to help should there be a similar offer in future. Kind regards, Face the Future

Posted 9 months ago

“Delivery wasn't fast but can accept since it is within reasonable time (more than 7 days). Not sure if the date printed on the product is referring to manufacturing date but the date is noted 2019 which seems a bit old. I'm slightly concern whether the product is out of date. I received a sample as a compliment but noted the content has run out.”

Posted 11 months ago

Hello Ting, We're sorry to hear about the issues you've faced with your recent order. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 11 months ago

“Great communication and fast response how ever sent the incorrect product and can’t find recent order on my page”

Posted 1 year ago

Hi there, We’re sorry to hear about your recent experience with Face the Future. We can see that you contacted our Customer Service team on the 23rd April, where they updated the address on your order as requested. We cannot however see any correspondence regarding any incorrect items or issues faced locating your order. Please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 1 year ago

“I ordered a Skinceutical phloretin CF for my pigmentation and they sent me CE instead. I was very disappointed as this cost me all my allowance for the month and for me to return this to you will cost me. I really needed the Phloretin for my bad pigmentation. I will wait and see how you can resolve this for me. Thank you Rita”

Posted 1 year ago

Hi Rita, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. We can see that our Customer Service team responded to you on Thursday, in order to further assist you with this. However, they are yet to receive a response. However, we have investigated from here and can see that it was in fact the SkinCeuticals Double Defence C E Ferulic Kit ordered on the 24th April. Due to this, the item delivered was correct. If you wish to return this, we would recommend doing so by the 10th May in line with our 14 day returns policy. Further information on this can be found here: https://www.facethefuture.co.uk/pages/returns Kind regards, Face the Future

Posted 1 year ago

“It took 8 days for this company to dispatch my purchase- not including shipping- and while I don’t expect Amazon 24 hour standards from everyone- 8 days is a bit long to pack something and print shipping labels. Don’t order if you have a short turnaround in mind.”

Posted 1 year ago

Hello there, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see that your order with ourselves was placed on the 22nd February and was dispatched on the 2nd March, From the tracking information, we can see this was then successfully delivered on the 4th March. As our 2-7 working day shipping option was selected at checkout, we can see that this was 1 day longer than quoted or expected and for this we're incredibly sorry. We do aim to process and dispatch orders as quickly as we can, however this can sometimes take longer than expected due to a number of different reasons. Please be assured that your feedback is however being used to make improvements going forward. Kind regards, Face the Future

Posted 1 year ago

“I waited long days before the product has been dispatched (6 days after, 4 working days) so I have to ordered it from different shop (and it arrived before FTF even shipped my parcel). The courier did well, after they received parcel, they delivered it in 2-3 days . Pluses are the parcel was correct with my order, nicely packed and I get present sample sachet, which is nice gesture.”

Posted 1 year ago

Hello there, Thank you for taking the time to leave a review. Although we're unable to see any correspondence with our Customer Service team regarding this, we have been able to locate your order. Your order was originally placed on the 24th February and was dispatched from us on the 1st March. As the 2-7 working day shipping option was selected at checkout, this would have been the timescale provided to the courier. We can see that this was then successfully delivered on the 3rd March, 5 working days from the date the order was received by ourselves. Further information on our delivery options and timescales can be found here: https://www.facethefuture.co.uk/pages/delivery Kind regards, Face the Future

Posted 1 year ago

“This item arrived broken inside the package which was just a padded envelope. This is now a week later and I am waiting for Face the Future to let me know what is the next step after sending the pictures. Not pleasant as I run out of product and the customer service is slow.”

Posted 1 year ago

Hello Monica, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. We have recently seen a sharp increase in customer contact, which does mean it's taking us a little longer than usual to get back to those who get in touch. We are incredibly sorry for any inconvenience caused. Please be assured that a member of our Customer Service team will be in touch as soon as possible, to assist you with this matter. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 1 year ago

“I received an Environ Focus Frown serum, but on receiving it the tamper seal was broken. I have to now send it back, to then be sent to the supplier, before I will be issued a refund or replacement. I think you should be actioning things much quicker than this”

Posted 1 year ago

Hello Fiona, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We understand how disappointing this must be, however we do take these steps to ensure the item received is raised directly to the manufacturer. We can see that a pre-paid returns label was sent across to yourself on the 3 March to assist with this. Once received, we'll ensure this is looked into for you, as quickly as possible. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 1 year ago

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Face The Future is rated 4.8 based on 17,177 reviews