Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,338 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,338 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

Write Your review

Tell us how Face The Future made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shampoo arrived having split all over the box. I have completed the damage form and await a new bottle”

Helpful Report

Posted 11 months ago

Hi Dawn, We're so sorry to hear this. Please be assured that our Customer Service Team will be back in touch as soon as possible, to ensure this is resolved for you. 💜 Kind regards, Face the Future

Posted 11 months ago

“My product was leaking when it arrived”

Helpful Report

Posted 11 months ago

Hi Sharna, We're so sorry to hear this. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 11 months ago

“Works well but soon as I apply my make up which is oil free base it doesn’t work . Quite disappointing to be honest . I’ve had it a week now and tried different make up still same results .”

Helpful Report

Posted 1 year ago

Hi, A few tips which should help with applying make up over. Hopefully this works for you. 'Once the product is completely dry, you can gently pat on makeup, such as eyeshadow, under-eye concealer or powder. To prolong the effects avoid water-based makeup.' Kind Regards Face the Future

Posted 1 year ago

“This is not strictly a review of Face the Future but more of the postal service they use now!! I say now because I have bring buying from you for over 10 years, normally I receive my items in a small cardboard box with a receipt/invoice doc and a sample or two…the last item I received was in a tatty envelope, the item inside was crushed and it contained no paperwork!!”

Helpful Report

Posted 1 year ago

Hi Alison, Thank you for taking the time to leave a review. We’re sorry to hear that you are disappointed with Royal Mail, and how your item was packaged. All feedback is taken on board and used to make improvements going forward. Due to sustainability and making steps of protecting our planet all paperwork is emailed to all customers and this has been the case since 2021. Kind Regards Face the Future

Posted 1 year ago

“Delivery was quick but one item not as described or pictured. When contacted, I have to pay for return despite it not being my error. Won't order again.”

Helpful Report

Posted 1 year ago

Hi Jessica, Thank you for taking the time to leave a review. You will not be charged for the return if the product is not used. Please contact us at shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 1 year ago

“Hi I order all my skincare products with FTF and to date have always been more than happy with the brand offerings service and pricing. Unfortunately I have just received the Jan Marini starter kit for dry skin and the step 2 product ie the esta-c serum was missing, which is extremely disappointing given that I wanted to try all 5 products in this skin care programme.”

Helpful Report

Posted 1 year ago

Hi Sara, We cannot see any correspondence with you based on your review details, please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 1 year ago

“I have used the SPF sunscreen for about 4 days now, unfortunately it leaves the colour of my skin with a sort of white mark. I am a black girl and it doesn't go well with my skin, although it has been advertised that it works for all skin types,sadly this is just like all the other sunscreens which are not made for black people in mind.”

Helpful Report

Posted 1 year ago

Hi Kangwa Sorry to here the product is unsuitable, we will send this feedback to the brand as they do state it is suitable to all. Please contact customer service team on 0113 2827744 or shop@facethefuture.co.uk where we can help advise you. Kind Regards Face the Future

Posted 1 year ago

“I haven't still received my package as the Royal Mail didn't deliver it ... really disapponting”

Helpful Report

Posted 1 year ago

Hi Elena On your tracking link its states that your parcel has tried to be delivered on 29.4.24. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 1 year ago

“Haven't received my purchase yet”

Helpful Report

Posted 1 year ago

Hi Sarah, It does state on your tracking that your item has been delivered. Please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind Regards Face the Future

Posted 1 year ago

“So far no information when i will receive my parcel, so have no positive reviews its 6 days I placed my order”

Helpful Report

Posted 1 year ago

Hi Sonia Your parcel was dispatched the same day as your order on the 14.3.24. Delivery was attempted on the 15.3.24 and 16.3.24 by royal mail. Please check your emails with the tracking link and book your redelivery through royal mail. In the meantime, please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind Regards Face the Future

Posted 1 year ago

“ONE OF THE PRODUCTS BIODERMA- THE LID WAS BROKEN WHICH MENT UNABLE TO CLOSE BACK ON PROPERLY THIS MUST OF BEEN DONE IN TRANSACTION OR IT WAS FAULTY AT THE START.. SPENDING OVER £200 ON PRODUCTS AS THE OTHER BIODERMA AND MEDIX8 WERE ALL IN TACT..”

Helpful Report

Posted 1 year ago

Hi Patricia Please can you refer to your last email from the customer service team and provide us with photographs so we can assist you further. Kind Regards Face the future

Posted 1 year ago

“Sent an email from the company requesting a review. Goods not yet received. Order placed 8 days ago. So only comment is that it takes a long time to receive goods and maybe review requests should be made after a couple of weeks if you want them to be more favourable”

Helpful Report

Posted 1 year ago

Hi Customer service team have responded to your query regarding your delivery, please refer to your emails. Kind Regards Face the Future

Posted 1 year ago

“My package never arrived”

Helpful Report

Posted 1 year ago

Hi summer, Sorry to hear this. Your package was attempted to be delivered on 22.2.24 by Royal Mail, please refer to your emails regarding your tracking link and choose redelivery or please contact customer service team on shop@facethefuture.co.uk. Kind Regards Face the Future

Posted 1 year ago

“I love the product itself but was extremely disappointed by the poor functionality of the packaging. The lid for the drops does not stay on and therefore all the product leaked everywhere. I would appreciate having a replacement resent if possible please.”

Helpful Report

Posted 1 year ago

Hi Alexandra We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 1 year ago

“Good products but bad delivery experience unfortunately”

Helpful Report

Posted 1 year ago

Hi We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Unfortunately your order was a bounce back from Royal Mail. Kind Regards Face the Future

Posted 1 year ago

“Always had good experiences from face the future but after receiving the mesoaestetic vit c and emailing with what had happened had no response to the issue . Put me off ordering again.”

Helpful Report

Posted 1 year ago

Hi Vicky Please can you check your emails as we did respond the same day you emailed in regarding this. Kind regards, Face the Future

Posted 1 year ago

“I didn’t receive my package, even though royal mail says it’s been delivered. The reaction of the team was fast but I’m still not sure how they want to find my package and what the next steps are.”

Helpful Report

Posted 1 year ago

Hi Thank you for taking the time to leave a review. All the next steps are explained in the email reply from the customer service team, in regards to the investigation needed via Royal Mail which we will be in touch with yourself once we have an outcome. Kind regards, Face the Future

Posted 1 year ago

“Disappointed that this company sent me free samples-NOT bottle of product I bought. Not acceptable.”

Helpful Report

Posted 1 year ago

Hi Anne We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Customer service is dealing with your query regarding your order. Kind Regards Face the Future

Posted 1 year ago

“Colour was darker than I expected. Difficul to pick a colour form a picture”

Helpful Report

Posted 1 year ago

Hi Karen We’re sorry to hear that your purchase did not meet your expectations, it can be difficult to get the colour correct when buying make up online. For future please contact customer service team on 0113 2827744 for assistance. Kind regards, Face the Future

Posted 1 year ago

“When I opened the box one product had it's seal broken was out of the box and the dispenser mechanism and lid off, several pieces I was able to put it back together but it wasn't a great introduction”

Helpful Report

Posted 1 year ago

Hi Karen We’re sorry to hear about your recent experience with your Face the Future delivery. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 1 year ago

Face The Future is rated 4.8 based on 21,338 reviews