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Face The Future Reviews

4.8 Rating 17,177 Reviews

95 %

of reviewers recommend Face The Future

Company Reviews

Product Reviews

4.8

Based on 17,177 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 1, Corinium Court, Premier Way North, Normanton, WF6 1FS
Wakefield
WF6 1FS

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Face The Future 5 star review on 5th May 2024

Face The Future 5 star review on 25th April 2024

Face The Future 5 star review on 24th April 2024

Face The Future 5 star review on 6th April 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived leaking Sent email , over a week to reply ,I had to send another email, never got a reply Still to be resolved”

Posted 1 year ago

Hello Simon, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see that this is being investigated by a member of the Customer Service team, who did reach out within the advised 3 working day timescale. Your case is still under review with the team, who will be back in touch with an update as soon as possible. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 1 year ago

“I use to always receive great service but waited ages to get my order this time. I had to email after a week to check what was happening and be told to complete a consultation form. Unsure why no one contacted me to tell me when the order was placed so ended up waiting about two weeks to get my order”

Posted 1 year ago

Hello Corinna, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Our Environ products are subject to consultation, which we do clearly outline on our website. Alongside this, we do ensure that a new form is emailed when needed. These are required every 4 months, to allow us to release your order. This is due to the high concentration of active ingredients within the Environ range and is imposed directly by Environ to ensure the safety of our customers. Should you have any concerns regarding the expiry of your form prior to purchase, please do not hesitate to get in touch. Kind regards, Face the Future

Posted 1 year ago

“The order was ok but they sent me an out of date sample with it. When I’ve emailed them and the brand to advise I’ve heard nothing back from them only the brand. Poor customer service”

Posted 1 year ago

Hello Sarah, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 1 year ago

“Took an eternity to send th r product. When I followed up they said delay from the manufacturer and asked if I want a refund instead/ I confirmed I would like a refund on tbe same day , two days after the product was delivered (about two weeks after i ordered). Not worth the hassle. Ordered the same product from another company in the meantime Was delivered two days after”

Posted 1 year ago

Hi Jean, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. We understand how both frustrating and disappointing this has been. We will be ensuring that matters such as this are addressed as a priority, with improvements being made to ensure that delays are reduced to a minimum for our customers. Kind regards, Face the Future

Posted 1 year ago

“I think I've been unlucky. It took them several days to send my parcel (it was a big spend too, £300 plus), no reason was given why it took so long. On top, I've experienced tardy responses to emails, no-one ever answers the phone, no-one has ever called me back when I've left a message, and then I'm endlessy emailed for feedback. So here it is, as honestly as I can state. I don't think the onlne shop is as important to thm as the salon, which is fair enough. Compared to other places I buy Envrion from, I've also found the BB dates on items I buy from Face the Future, are short. I will buy from them in the future on discount days, but I will be looking for imemdiate dispatch and checking the BB dates on creams before I buy etc. I supect they will say, oh it's down to the warehouse, we don't know, but I'll give them one more chance.”

Posted 1 year ago

Hello Nicola, We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. Our customer service team aim to respond to emails within 1-3 working days, which we can see was demonstrated on each occasion. We have also ensured that your feedback regarding the Best Before dates has been passed along to the relevant teams In regards to your order, as it was placed on the 11th February and dispatched from ourselves on the 17th February, we did meet the 2-7 working day shipping which was selected at the time of ordering. Due to the issues you had faced and the experience you had had, a member of the team did however upgrade this to ensure it arrived with you promptly. We're please to see that this was successfully delivered on the 18th February. Going forward, please feel free to reach out to us directly prior to purchase so we can provide further assistance with the Best Before dates. We are seeing an increased number of customers getting in touch, however we will always endeavour to get back to you as soon as possible. Kind regards, Face the Future

Posted 1 year ago

“Took too long to arrive,far longer that stated on purchase”

Posted 1 year ago

We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. We can see that your order was originally placed on the 30 January and dispatched from ourselves on the 3rd February. This was then successfully delivered by Evri on 7th February. As the 2-7 working day delivery option was selected at checkout, we can see that this was processed within the expected timescale. However, should you require and advice on our additional delivery options going forward, please do not hesitate to get in touch.

Posted 1 year ago

“Asked to review but not received my order so makes it a bit difficult!”

Posted 1 year ago

Good Afternoon Roz, Thank you for taking the time to reach out to us in regards to your order. We're sorry to see that you've yet to receive this We can see that your order was placed on the 31st January, with our 2-7 working day delivery selected at checkout. This was then successfully dispatched on the 1st February to Royal Mail. Full tracking information will be sent via email to ensure you're kept up to date on it's progress. If you do have any further concerns regarding this however, please do not hesitate to get in touch with us directly on shop@facethefuture.co.uk Kind regards, Face The Future

Posted 1 year ago

“I have not received my order yet but money has been taken from my account 2.5 weeks ago. 2 stars for very slow order handeling.”

Posted 1 year ago

Good Afternoon, Thank you for taking the time to share feedback on your recent experience with us. We're sorry to hear that you've faced delays with your order. We can see that you reached out to us via email, where we advised that your items were currently being picked ready for dispatch. This was then completed on the 30 January, with your parcel making it's way through Royal Mail in preparation for international shipping. There is currently a delay with international shipping due to a Cyber Attack. More information and further updates on this can be found here: https://www.royalmail.com/international-incident-bulletin Full tracking will be accessible via emails sent upon your order dispatch. However, if you'd like further assistance with this, please contact us directly on: shop@facethefuture.co.uk Kind regards, Face The Future

Posted 1 year ago

“Not what I ordered and no customer service reply”

Posted 1 year ago

Good Afternoon Amy, Thank you for taking the time to leave a review with us regarding your order. We're incredibly sorry to hear that you've a received a different item than what you originally purchased. We can see that you've been in touch with us directly via email, where we have reached out to the manufacturer directly for further guidance. The issues raised by yourself have been fed back to the e-commerce team to ensure the image is updated on our website so that the correct product is shown going forward. We're also pleased to see that you're happy to keep your order following the information we've provided. We're again sorry for any confusion caused by this and any negative effect this has had on your experience with us. Kind regards, Face The Future

Posted 1 year ago

“FtF is inconsistent and sometimes quite rude. On occasion I have to chase my order, waiting a week before anyone replies and then it’s with a lot of attitude as though FtF believes I am in the wrong. When I use my FtF points to get dpd delivery, FtF changes this and does not inform me, and again I have to chase and met with attitude. One of the few reason I stay with FtF now is because they joined Virgin Atlantic Flying Club, so I can earn miles according to the amount I pay. But if I use F2F points to get a discount for my purchase—a whopping max £10 on products that start min £30– I should still earn Flying Club points on the balance, but F2F cancels and refuses my points. If you shop at Sainsburys and use a voucher you can still collect nectar points on the remaining spend. Flying Club brings a lot of additional business to FtF and if FtF doesn’t agree, I don’t know why they penalise the customer. No one reads or responds to these reviews so I’m not sure why FtF deserves any more loyalty.”

Posted 1 year ago

“My first order was fine but my subsequent order was wrong and I’ve had to inconvenience myself to get this sorted. At time of writing this review I’m still not in receipt of the correct item.”

Posted 1 year ago

“Delivery took too long (over 2 months) and no discount was provided to compensate”

Posted 1 year ago

“Bad communication from company. Didn’t seem to care when my order didn’t arrive. Eventually collected the order (even though I paid for delivery) item came as described that’s why I’ve given 2 stars”

Posted 1 year ago

“I haven’t received the order and no information as to what happened to it? Can someone please look into it. Thank you.”

Posted 1 year ago

Good afternoon Elena, Thank you for your review, I hope you are well and I am so sorry to hear that you have not yet received your order. Please can you contact us on shop@facethefuture.co.uk so we can investigate this further for you. Kind regards, Face The Future

Posted 1 year ago

“When I placed my order, the website stated I would get a 20% discount on my first order using code MOBILE20. Well I didn't. I placed my order online, entered the discount code in the appropriate box and it wasn't accepted. I carried on with the order as I needed the products but I emailed you on 7 December about not getting the promised discount. To date, I have not received a reply to that. So, I am happy with the products and delivery time but disappointed with customer service.”

Posted 1 year ago

“Ordered on 21 November, still not received”

Posted 1 year ago

“Not what the picture displayed”

Posted 1 year ago

“Never received the order!”

Posted 1 year ago

Good Afternoon Rebekah, Thank you for your order and taking the time to leave a review. So sorry to hear that you didn’t receive your order as anticipated. We had recently switched couriers to try and ensure that all parcels were still delivered within the timeframe quoted whilst Royal Mail are having ongoing strikes. Unfortunately, due to the volume of parcels the courier is receiving to process this time of year, and us as a company newly transitioning over to them, this hasn’t come without it’s challenges. We have a dedicated member of the team working with the courier to ensure all outstanding queries are dealt with promptly. We again do sincerely apologise for this and we are doing everything we can to have this rectified and running smoothly for all future orders. Kind regards, Face the Future

Posted 1 year ago

“I haven’t received my item.”

Posted 1 year ago

Good Afternoon, Thank you for your recent order. As you ordered over our peak period of Black Friday we were working up to the 7 working days quoted on the order for standard delivery. I can see this was delivered on the 5th working day to the provided address. Should you require anything else then please contact us at shop@facethefuture.co.uk Kind regards, Face the Future

Posted 1 year ago

“Can only spend £10.00 points on each transaction then have to pay postage….. haven’t even recd 2 items yet!”

Posted 1 year ago

Good Morning Freda, Thank you for your recent order and great to hear you have signed up to our loyalty rewards scheme. I can see from your order that it wouldn't have been applicable for free postage prior to applying the points, as the item was already under the £30 limit. Having redeemed £10 off your order and receiving further points we hope this helps towards future purchases and covers the postage cost where order does not qualify, along with great savings on your items. Kind regards, Face the Future

Posted 1 year ago

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Face The Future is rated 4.8 based on 17,177 reviews