Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,337 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great retailer, I’ll definitely shop again! Love the freebies too. I just wish the delivery wouldn’t take so long, my last order took more than a week to receive.”

Helpful Report

Posted 1 year ago

Hello Irina, Thank you so much for your feedback. 😊 If you ever need your items quicker than our standard delivery, we do have a few more options which may help ➡️https://www.facethefuture.co.uk/pages/delivery 🙌 Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“Delivery and product stock good .”

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Posted 1 year ago

💜

Posted 1 year ago

“All went well”

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Posted 1 year ago

💜

Posted 1 year ago

“Clear website, well laid out. My order arrived safely within a view days. Haven't used the product yet.”

Helpful Report

Posted 1 year ago

🙌💜

Posted 1 year ago

“FtF is often the cheapest online for brand names. Delivery is extra and it takes a few days. Some places will send you samples when you order so that you can try new things, its a shame FF doesn't do that, especially given the total spend!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review! 😊 We pop sample cards in with every order and also have a range of goodies available too. More information on this can be found here ➡️ https://www.facethefuture.co.uk/collections/discount-codes-offers Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“I am happy overall, the only annoying thing is that when I buy Environ products each time I have to fill out the consultation form despite being a regular consumer for few years now and my orders are never more than 2-3 months apart”

Helpful Report

Posted 1 year ago

Hi Aleksandra, Thank you for your feedback. 😊 Our Environ products are subject to consultation, which we do clearly outline on our website. Alongside this, we do ensure that a new form is emailed when needed. These are required every 4 months, to allow us to release your order. This is due to the high concentration of active ingredients within the Environ range and is imposed directly by Environ to ensure the safety of our customers. Your next one is not due until the 28th July! 🙌 Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“Very quick”

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Posted 1 year ago

💜

Posted 1 year ago

“Excellent makes your skin feel better and glowing”

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Posted 1 year ago

😍

Posted 1 year ago

“Prompt delivery the cleanser itself is okay, suited more for normal to oily skin types”

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Posted 1 year ago

😍

Posted 1 year ago

“Fast delivery service , came earlier than expected.”

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Posted 1 year ago

💜

Posted 1 year ago

“Fast delivery as always , but unfortunatelly on these order I haven’t received any tester products samples as was sown in the basket list for some reason.”

Helpful Report

Posted 1 year ago

Hello Galina, Thank you for your review! 💜 We're so sorry to hear this. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“I was disappointed that the box for posting was much bigger than required. Please use smaller packages!”

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Posted 1 year ago

Hello Sylvia, Thank you so much for your feedback. 😊 We'll be sure to pass this along to our Dispatch Team. To offer peace of mind, all of our packaging is 100% recyclable! ♻️ At Face the Future, we believe in focusing on the things that matter, whilst getting it right first time, so we can make choices that have the greatest impact for you and our world. Take a look at our Sustainability Pledge, here ➡️ https://www.facethefuture.co.uk/pages/sustainability Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“I found exactly what I waited”

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Posted 1 year ago

🙌💜

Posted 1 year ago

“Quick and efficient service and staff are always friendly. Would like to see the prices of zo products on the website and be able to buy them online so you don’t have to ring up especially when it’s out of hours like Easter. I’d probably buy more seeing things online with the pricing for them. Cheered”

Helpful Report

Posted 1 year ago

Hi David, Thank you so much for your wonderful review. 😊 Unfortunately, as ZO is a Clinic Only brand, we are unable to show the prices. However, we completely understand that it must be frustrating on days the team are unavailable. Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“Good products and fast delivery. Very happy with my purchase.”

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Posted 1 year ago

Hey Kennis, Thank you for your wonderful review! 😁 We absolutely love to hear this! Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“Well packaged products and good service.”

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Posted 1 year ago

💜💜💜

Posted 1 year ago

“Great product at a great price”

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Posted 1 year ago

💜

Posted 1 year ago

“I am trying out the face wash and the pore reducer cream. Fast speedy delivery.”

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Posted 1 year ago

🙌💜

Posted 1 year ago

“Delivery was very quick, within 48 hours. I had a problem accessing my points but customer service was very helpful and helped me sort it out.”

Helpful Report

Posted 1 year ago

Hi Paticia, Oh, this is wonderful to hear! 😍 Thank you so much for sharing your experience! Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“Awesome company”

Helpful Report

Posted 1 year ago

😍

Posted 1 year ago

Face The Future is rated 4.8 based on 21,337 reviews