Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,330 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was experiencing problems with the website and the app but when I emailed the head office they helped me deal with the issue. I also managed to incorporate the discounts offered so happy with the service”

Helpful Report

Posted 1 year ago

Hey Sandra, Oh, that is so wonderful to hear! 💜 Thank you so much for sharing your experience. Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“Affordable products”

Helpful Report

Posted 1 year ago

💜

Posted 1 year ago

“Arrived on time and came well packed , easy website to navigate . Good value for products bought”

Helpful Report

Posted 1 year ago

Hello Louise, Thank you for your wonderful review! 💜 Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“That is for prompt and quick delivery as bought for a present requested by my daughter.”

Helpful Report

Posted 1 year ago

Hello Lesley, Thank you! 💜 We hope she loved it! 🎁 Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“Bit slow arriving but came perfect.”

Helpful Report

Posted 1 year ago

Hi Elaine, Thank you for your feedback. 💜 We're sorry to see your order took a little slower then usual to arrive. Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“Saludos a mi me vas fenomenal gracias a Dios”

Helpful Report

Posted 1 year ago

Hola Virtudes, ¡Muchas gracias! 💜 Atentamente, afrontar el futuro ¡Haga su compromiso diario con SPF hoy! Obtenga más información sobre nuestra campaña 366 Days of SPF y descubra por qué necesita usar SPF todos los días para la salud de su piel y el mejor SPF para su tipo de piel ➡️ https://www.facethefuture.co.uk/pages/366 - spf días

Posted 1 year ago

“Great site for great products”

Helpful Report

Posted 1 year ago

😍

Posted 1 year ago

“Good website in general. The products are of the high end and perform well. I always buy from here as I trust I’m getting the real deal. A bit more needed with regards to the personal touch. The products I order are great quality albeit quite pricey. I managed to get 10% off this time around however there is very rarely a discount available to me and generally one comes AFTER I have received my purchase! I did send a message to query this but never received a reply. Also a bit mean (considering I’ve spent £167 ) to only receive one small sample of a Vichy eye serum. Hopefully this website will catch up with the others and offer a choice of mini samples by way of thanking customers for their loyalty as well as giving us a chance to try new products too. TBH I usually only buy now if I sample first.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. 💜 Please be assured all comments will be taken on board, to make any necessary improvements going forward. As Face the Future are a small business, we aim to do whatever we can to give our customers the best experience. A sample card is placed into each order, however we regularly offer additional gifts too! ➡️ https://www.facethefuture.co.uk/collections/discount-codes-offers Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“Prompt delivery and very helpful customer service”

Helpful Report

Posted 1 year ago

🙌💜

Posted 1 year ago

“Good price and fast delivery.”

Helpful Report

Posted 1 year ago

💜

Posted 1 year ago

“not as personable as they used to be when they first started, but still best price around”

Helpful Report

Posted 1 year ago

Hi Jan, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. At Face the Futurre, we remain a small, independent business, filled with a team who care. Please feel free to give us a call if there is anything we can help you with. 💜 Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“Identifying the products I needed was easy but I did find it difficult to redeem points I had collected and gave up in the end. This was off putting as the company leans heavily on collection of points but even when I searched for how to redeem them it just wasn’t possible to do it.”

Helpful Report

Posted 1 year ago

Hi Maggie, Thank you for your feedback. 💜 Please drop our wonderful Customer Service Team an email, as they will be more than happy to guide you through how to do this: shop@facethefuture.co.uk Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“The products are very good”

Helpful Report

Posted 1 year ago

💜

Posted 1 year ago

“competitively priced, good range of products. Able to buy the product I was looking for. Delivery fairly quick, with no problems”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for your wonderful review! 💜 Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“Excellent service and quick delivery”

Helpful Report

Posted 1 year ago

💜

Posted 1 year ago

“Prompt delivery. Packaged well.”

Helpful Report

Posted 1 year ago

😍

Posted 1 year ago

“Overall, I am satisfied with the prompt delivery of my order. It would be great if there were more options for free gifts or samples in the future to enhance the customer experience. Additionally, I appreciate the quality of the products I received. It would be beneficial for the company to consider expanding their range of complimentary items.”

Helpful Report

Posted 1 year ago

Hi Kamal, Thank you for your feedback! 😊 We include samples in all our orders. 🙌 You can also access a range of gifts, here ➡️ https://www.facethefuture.co.uk/collections/discount-codes-offers Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“Quick deliveries, great products, fab prices. Can recommend.”

Helpful Report

Posted 1 year ago

Hi there, Thank you! 💜 Don't forget to sign up to our 'Refer A Friend' programme, so that you earn a little treat for each time you recommend us! ➡️ https://www.facethefuture.co.uk/pages/refer-a-friend Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“The product arrived really quickly and the website is easy to use, however i did not rate the product.”

Helpful Report

Posted 1 year ago

Hi Natasha, Thank you so much for your review! 😊 Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

“Great retailer, I’ll definitely shop again! Love the freebies too. I just wish the delivery wouldn’t take so long, my last order took more than a week to receive.”

Helpful Report

Posted 1 year ago

Hello Irina, Thank you so much for your feedback. 😊 If you ever need your items quicker than our standard delivery, we do have a few more options which may help ➡️https://www.facethefuture.co.uk/pages/delivery 🙌 Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 1 year ago

Face The Future is rated 4.8 based on 21,330 reviews