Ezee-Fix Reviews

Name: Ezee-Fix
Address: 67 Bigwood Rd Ardmore, Londonderry
Rating: 4.74

4.7 Rating 2,682 Reviews

94 %

of reviewers recommend Ezee-Fix

Company Reviews

Metrics

4.7

Based on 2,682 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Ezee-Fix 5 star review on 10th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The itam ordered was canceled”

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Posted 3 years ago

“Ordered a part for my actifry when it arrived it was broken in 2 emailed customer support and heard nothing back”

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Posted 3 years ago

“Ordered item 12 days ago. Not received item yet. Now Two days before Christmas. I will be returning item if and when it arrives. I won't be using them ever again. Poor poor service.”

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Posted 3 years ago

“Part was incorrect and sent information on correct part over a week ago and have heard nothing yet.”

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Posted 3 years ago

“Part that came didn't fit so I've contacted or tried to contact them a number of times to discuss my options but I've received no reply all week.”

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Posted 3 years ago

“I haven't received my order . Sent email chasing item,heard nothing !”

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Posted 3 years ago

Dear Customer , please check your Spam folder , we replied the same day . still waiting for reply if you want resend item or you want refund , as Royal Mail tracking number shows nothing, and get status lost in transit . Hope you will find our email and consider remove negative feedback . thank you EzeeFix Team

Posted 3 years ago

“Very disappointing experience with Ezee-Fix. I ordered what I thought was the correct part but it turned out to be incorrect and that was my error. However, I emailed Ezee-Fix 4 times requesting that I return the incorrect part and swap it out for the correct part but not one email was acknowledged or replied to.”

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Posted 3 years ago

Dear Customer , we send you 4 replies , please check your Spam folder We explained to you that item must be return , send to our address with note attached with order number (so we can identify order and buyer) when item returned the the same day refund will be sent Please check your Spam folder , maybe then you consider remove unfair review

Posted 3 years ago

“Faulty part, no response. Terrible customer service. Avoid at all cost.”

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Posted 3 years ago

“Dear Sir/Madam, I have emailed your accounts department twice on (15th & 26th July) since the Items arrived requesting an updated invoice see below: "Good morning, I recently placed an order for 3 x Vax Power Cables, which I received. When I place the order I received and email to confirm the order to which I replied quoting our EORI Vat No. as there was no place to enter it when placing the order online. Our accountant has advised that we shouldn’t have been charged Vat and they have asked if the invoice can be reissued without a Vat charge. Regards, Robert Butterworth" "Good afternoon, I recently placed an order for 3 x Vax Power Cables, which I received. When I place the order I received and email to confirm the order to which I replied quoting our EORI Vat No. as there was no place to enter it when placing the order online. Our accountant has advised that we shouldn’t have been charged Vat and they have asked if the invoice can be reissued without a Vat charge. Regards, Robert Butterworth" Both of these emails have gone unanswered, I presume it is company policy not to reply to emails, in which case why do your company bother to send out emails in the first place. Regards, Robert Butterworth”

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Posted 3 years ago

Dear Customer , after reading your review, we tried call you , but phone number is incorrect, we also tried send email used email provided on order . email with australia domain on end. email was bounced back. we checked emails in SPAM folder and in "normal "inbox and there is no email from you. Please contact us using phone or our email from website . hope you will consider remove unfair review , as we never receive any email from you and your contact details from order placed are false our UK phone number : +44(0)28 7132 9001. and our Ireland phone number :+353 (0) 57 93 51729. email : sales@ezee-fix.co.uk

Posted 3 years ago

“I would have given a higher score if you had replyed to the live chat querie or the email i had sent . Pehaps you mite consider responding to my email and sort out the problems i have encounter”

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Posted 3 years ago

Dear customer, thank you for your feedback. we checked all messages and emails after your review , unfortunately there is no message with your name or your order number in subject or message content. Please understand we have to filter messages for reply. if we do not see any details which can help us to identify order or customer , we have to leave messages unanswered, we receiving hundreds messages and emails every week plus new customer queries which need help to find proper parts for their appliances . I will contact you today as know your name attached to this review . hope you will consider change review after that. Best Regards EzeeFix Team

Posted 3 years ago

“I have not gotten an answer yet?”

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Posted 3 years ago

“Product not received and emails not answered”

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Posted 3 years ago

Dear customer we never received email from you we will find order by your name you posted here and one of our customer service will contact you to solve issue . please read our other reviews , we always sorting any issue in our customers favour. hope after that you will change your mind about us and you consider change review

Posted 3 years ago

“I purchased a actifry handle and it broke after less than a weeks use. I contacted the company sending pictures of the issue. They said they would have to send an envelope out to send back (still waiting for it to arrive) for the sake of an £11 part which most decent would either refund you for that small amount or send you a new part free of charge . But no they insisted it needed to be sent back as they only have 20% mark up on the product to issue a refund.very poor customer service in my opinion.”

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Posted 3 years ago

Dear Customer you refused to send item back to us . picture its not enough to give refund . return label was send to you the same day when we had last conversation. please explain why you posting in public not true information and trying mislead our customers . please read other reviews . we always refunding returned items . please return item and receive refund the same day

Posted 3 years ago

“I have not received the item and have not received a refund. I have to escalate this to a complaint with PayPal.”

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Posted 3 years ago

Dear Customer - there is copy of reply on Payapal. you never contacted us to try resolve issue , just opened case on Paypal after 2 days after purchase in these difficult times for all of us buyers and sellers :...... Order was placed Monday dispatched same day by Royal Mail first class, there is no way order arrive in few days during covid times . if order will not delivered till Tuesday morning please contact us again . we will claim as lost , but by Royal Mail rules we should wait 14 days before claim as lost . so in case will arrive after we refund you . hope you will return item on your cost to us .thank you Please read on Royal Mail page that in covid times orders are late in all country as RoyalMail have issues with staff shortage incl sorting office workers , Drivers and Postman's. so please be patience Royal Mail doing their best to deliver your order

Posted 3 years ago

“Received product in a timely manner, but there was a crack in it. I have contacted Ezee-Fix twice about it and heard nothing!”

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Posted 3 years ago

Dear Customer, we never received email from you , i will find your order by name you posted here and will contact you Monday firs thing . sometimes when email is without "topic" then emails are recognised as spam . please send email again with order number in topic . or please wait till Monday morning we will contact you

Posted 3 years ago

“Did not receive product. Said I would get a refund nothing up till now.”

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Posted 4 years ago

“Luckily I ordered 2 fridge light bulbs as one did not work. I haven't returned the faulty one as I don't wish to incur more cost. Very disappointing.”

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Posted 4 years ago

“I ordered a part on 15th January and have not received it yet. Despite the website saying the part was in stock and it had been shipped it transpires that the part was not in stock and was only shipped 21/1/2020. My 86 year old mother has therefore not been able to cook any proper meals, and had I known of this delay I would have explored getting a new cooker rather than a replacement part.”

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Posted 4 years ago

“Very fast and reliable services recommend to all”

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Posted 4 years ago

“I ordered an item and it came damaged, I couldn't believe why a company would do that to its customers.”

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Posted 4 years ago

Ezee-Fix is rated 4.7 based on 2,682 reviews