Dear Sir/Madam, I have emailed your accounts department twice on (15th & 26th July) since the Items arrived requesting an updated invoice see below: "Good morning, I recently placed an order for 3 x Vax Power Cables, which I received. When I place the order I received and email to confirm the order to which I replied quoting our EORI Vat No. as there was no place to enter it when placing the order online. Our accountant has advised that we shouldn’t have been charged Vat and they have asked if the invoice can be reissued without a Vat charge. Regards, Robert Butterworth" "Good afternoon, I recently placed an order for 3 x Vax Power Cables, which I received. When I place the order I received and email to confirm the order to which I replied quoting our EORI Vat No. as there was no place to enter it when placing the order online. Our accountant has advised that we shouldn’t have been charged Vat and they have asked if the invoice can be reissued without a Vat charge. Regards, Robert Butterworth" Both of these emails have gone unanswered, I presume it is company policy not to reply to emails, in which case why do your company bother to send out emails in the first place. Regards, Robert Butterworth