Ezee-Fix Reviews

Name: Ezee-Fix
Address: 67 Bigwood Rd Ardmore, 67 Bigwood Rd Ardmore, Derry City and Strabane
Rating: 4.74

4.7 Rating 2,904 Reviews

94 %

of reviewers recommend Ezee-Fix

Company Reviews

Metrics

4.7

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Ezee-Fix 5 star review on 10th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Right product but felt very expensive.”

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Posted 4 weeks ago

“Wrong item delivered.When I telephoned to explain I was quickly and politely told to return the item.However when taking the item to the Post Office for return the cost of the postage to Northern Ireland was so expensive I decided not to send it back......You never know I might find a use for it one day?”

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Posted 1 month ago

“The process of ordering and paying is good nice and easy. Response to emails is quick. Unfortunately I never got a answer to my question. It took over two weeks to deliver my item. The answer to my question that I sent. " when do you anticipate that I will recieve it" response was " a note has been made on your account. It dispatched on 24 hrs track." it was still another 4 days until it arrived. I now will go direct to tefel for replacement parts as I needed it quicker than I got it.”

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Posted 4 months ago

“We might have been unlucky but the cutlery holder didn't fit into the Hotpoint dishwasher so we can't use it. On the other hand the service itself was very good. Product arrived in a timely manner.”

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Posted 7 months ago

“Ordered a new door glass for oven, fast service and delivery. the only problem is, the serial number I put in was not the same color for the oven on arrival. As these were rare, due to the age of oven, I decided to keep it anyway.”

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Posted 1 year ago

“Part arrived swiftly but I have since found my available tools in compatable with the screws included - a minor issue.”

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Posted 1 year ago

Thank you for reaching out to us and providing your feedback. We understand the inconvenience you've encountered with the screws included. It's important to note that the screws provided are original and sourced directly from the manufacturer.

Posted 1 year ago

“Very slow to post item”

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Posted 2 years ago

“Communication could be better but goods ok”

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Posted 2 years ago

Dear Carol, Thank you for taking the time to leave your feedback about your recent experience with our company, EzeeFix. We're glad to hear that you received your goods and they met your expectations. We're sorry to hear that you found our communication lacking, and we would like to apologize for any inconvenience this may have caused. We strive to provide excellent customer service and we understand the importance of clear communication with our customers. If you have any further feedback or suggestions on how we can improve our communication, we would love to hear from you. Please feel free to contact us at your convenience. Thank you for your business, and we hope to have the opportunity to serve you again in the future. Best regards, EzeeFix Team

Posted 2 years ago

“The product is fine but the website said delivery would be 2/3 days. They didn’t let me know it was out of stock until I rang to find out where it was. So it took 2/3 weeks not days.”

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Posted 2 years ago

“They did send me the wrong part initially however they were quick to resolve the issue without any hassle or delay. Delivery, price and service all good otherwise.”

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Posted 2 years ago

“Was concerned it wasn't legit as was given no indication of estimated delivery time or when the item had been dispatched.”

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Posted 2 years ago

“Very pleased with the item I bought ant and the service was great I will use Ezee-fix again”

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Posted 2 years ago

“Incorrect photo of door seal on website, which is obviously a huge issue. However easy returns policy.”

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Posted 2 years ago

“I was happy with the product, However, the delivery took longer than expected.”

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Posted 2 years ago

“Unfortunately the order was lost. Once I rang, the order was sorted immediately. Good customer service. Poor initial stock processing.”

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Posted 2 years ago

“actifry ORIGINAL model replacement handle was spot on BUT the replacement ring sent for this model was the wrong one. If you are able to send the correct one I will gladly return the wrong one which does not fit this model. Your delivery service was very good. p.s. I did email the company on this problem during this last week but as of today heard nothing. Thank you in anticipation of your continued servicace. Paul Bridge-Wilkinson”

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Posted 2 years ago

“Replacement handle for anti fry arrived without screws and could therefore not be attached to appliance - basically useless. I sent four emails asking for advice but all were ignored, email addresses used were on the invoice and website; I assume emails were delivered as I did not received ‘unable to deliver’ notification. Made a phone call explained situation and was promised that screws would be put in post that day, screws arrived following day - very good service. Star grading has been marked down because of the very poor response to emails and this requires great improvement. As regards the item screws with a slotted or cross slot would be easy than the screws provided, however this is probably a matter for Tefal rather than Ezee-fix.”

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Posted 3 years ago

“Product was good but had to contact about order customer service was very good.”

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Posted 3 years ago

“Wrong item sent however easy return.”

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Posted 3 years ago

“The heating element had a different size spade ends than the original Samsung element, so I had to change the cooker wiring to suit. But it said it was compatible with my cooker model.”

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Posted 3 years ago

Ezee-Fix is rated 4.7 based on 2,904 reviews