Ezee-Fix Reviews

Name: Ezee-Fix
Address: 67 Bigwood Rd Ardmore, Londonderry
Rating: 4.74

4.7 Rating 2,682 Reviews

94 %

of reviewers recommend Ezee-Fix

Company Reviews

Metrics

4.7

Based on 2,682 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Ezee-Fix 5 star review on 10th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I emailed about an issue I had with the part I ordered and still no response from the company 2 weeks later. Very poor customer services”

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Posted 2 years ago

“I did not receive my order”

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Posted 2 years ago

“It’s not arrived yet !!!!”

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Posted 2 years ago

“The item ordered was not received”

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Posted 2 years ago

“The wrong items were sent to me. No response from customer service about a replacement.”

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Posted 2 years ago

“Have not recieved product, no way of contacting company”

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Posted 2 years ago

“I have as yet not received the item ordered it is now a week since the order was completed.”

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Posted 2 years ago

“Element didn't fit”

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Posted 2 years ago

“The part had 3 screws missing and the part was bent and damaged. I fitted it anyway as i had no choice, but was very disappointed with the condition if the product.”

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Posted 2 years ago

“Of the two lamps ordered one had a broken filament when opened and the other filament blown after being lit for 2 minutes Contacted company and nobody has got back to me”

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Posted 2 years ago

Dear Customer , All products are new and with A Manufacturer's Guarantee , we more then happy to replace if any issues , please before post review contact our customer service , phones ,emails and facebook messanger constantly monitored , Web chat also have option to leave email and order number , thats only requirements to open ticket with us P.S. we checked emails including Spam folder and there is no message from you Please contact us , we will replace bulbs the same day or send full refund

Posted 2 years ago

“the item i ordered did not fit the appliance despite the web site saying it would”

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Posted 2 years ago

Dear Customer EzeeFix is standing for our Products , if there is any issue you can contact us for free return and refund , there also can be misunderstanding or picking packing mistake

Posted 2 years ago

Dear Customer , we never receive call from you , website do not mention any models on this product . please contact us and let us know which applaince yopu mentioned on your review , we would like to solve your issue . thank you

Posted 2 years ago

“I’ve not received my order”

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Posted 2 years ago

Dear customer please contact us , all orders dispatched the same working day and in 99% orders with trackable service

Posted 2 years ago

“Sorry to say that there is a pronounced drop when the door is opened and I do not think the hinges will last long. They do not look as strong as the ones they are replacing. The customer service was first class but the items were disappointing and the quality needs looking at.”

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Posted 2 years ago

“Bough and paid for tracked delivery, then wasn’t notified about anything until it was at my local post office.”

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Posted 2 years ago

“Still waiting for my order to arrive and they send a questionnaire out. ??? Then I get asked was your delivery on time. I HAVE NOT GOT IT YET.”

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Posted 2 years ago

Dear Customer , hope you consider remove unfair review . we replied twice , please check your spam folder. Please find copy of email below (tracking details removed to respect your privacy) ROYAL MIL REPLIED TODAY TO US WITH THIDS MESSAGE : Sorry, we tried to deliver your parcel on 05-08-2021 but there didn't seem to be anyone in. Please choose an option below. At this time we recommend you book a Redelivery. Download the Royal Mail App to book a Redelivery and see our revised opening hours for Customer Service Points. If collecting remember to check and bring the 'Something for you card' we left or, the equivalent SMS or email notification if you received one, and one of these forms of I.D.. For Channel Islands and Isle of Man please contact your postal service provider. Tracking number: 320375XXXXXXXXXXXXXX Service used: Royal Mail Parcels

Posted 2 years ago

“My bulb was broken on arrival,asked for advice but no reply”

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Posted 2 years ago

“Haven’t received component even now and have lost the job it was for, won’t be using again or recommending!”

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Posted 3 years ago

“Received wrong item sent messages to find out why no response to any. Could not use the contact section on your website. Now have an LED circuit board that looks totally diffrent from the one i ordered and dont know if its safe to use. I am now speaking with citizens advice to review my next step as I feel it is not in my best interest to use the diffrent board without knowing it is safe to do so.”

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Posted 3 years ago

“I bought a pump for my coffee machine - when it arrived it was fitted but did not work . It was an old pump . I emailed the firm to ask if I could exchange it and have heard nothing in reply.”

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Posted 3 years ago

Dear Customer , we replied twice , please check your SPAM (junk) Folder in your email client. you can always ring to us . you received in attachment return label to send back this pump for full refund Best Regards EzeeFix Team

Posted 3 years ago

“Unfortunately the part sent was not the one for my model, I have sent two messages to them and had no reply what so ever. Their system said they were busy and would contact me as soon as possible, they have not.”

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Posted 3 years ago

Dear Customer , please check your spam folder , as reply was send . We asked you to send item back to us for full refund ( address on invoice) Besty Regards EzeeFix Team

Posted 3 years ago

Ezee-Fix is rated 4.7 based on 2,682 reviews