Ezee-Fix Reviews

Name: Ezee-Fix
Address: 67 Bigwood Rd Ardmore, 67 Bigwood Rd Ardmore, Derry City and Strabane
Rating: 4.74

4.7 Rating 2,904 Reviews

94 %

of reviewers recommend Ezee-Fix

Company Reviews

Metrics

4.7

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Ezee-Fix 5 star review on 10th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the wrong part. It was for a bigger coffee mamachinr”

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Posted 1 week ago

“Part didn’t fit emailed but no reply”

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Posted 1 month ago

“Wasted money I sent pic of model an asked if this was the right part an asked not to send part of it's wrong..got the part and it's wrong”

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Posted 3 months ago

“Got a new lead for Ghd hair straighteners. Paid a premium price at ezee-fix over Amazon as it was listed as Genuine GHD. was cheap Chinese knock off. What a con.”

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Posted 11 months ago

“Sadly my parcel didn’t arrive and when I contacted Ezee-Fix they weren’t particularly helpful and eventually stopped replying.”

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Posted 1 year ago

“Unusable! Very disappointed”

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Posted 1 year ago

“I have tried to contact for a refund 3 times by email and phone and no response. Absolute joke of a company.”

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Posted 1 year ago

Dear Customer, Thank you for sharing your feedback with us. We're truly sorry to hear about the challenges you've faced in reaching us for a refund. Ensuring customer satisfaction is our utmost priority, and we deeply regret any inconvenience caused. We take pride in our dedicated customer service team, which includes 10 individuals manning our phone lines to assist customers promptly. Additionally, we cater to a vast clientele comprising hundreds of trade customers and shop owners, making it our priority to address their concerns efficiently. Upon reviewing our records and the email provided on our website, we couldn't locate any correspondence from you. However, we're committed to resolving this matter swiftly. Could you please verify the email address you used to contact us? We want to ensure that we address your concerns promptly and provide the assistance you require. It's crucial to us that each customer receives the attention and support they deserve. We appreciate your patience and understanding as we work to rectify this situation. Please feel free to reach out to us directly at customer service email: office@ezee-fix.co.uk or via phone at phone number: +44(0) 28 9581 1217. We're here to assist you and ensure your experience with us is nothing short of excellent.

Posted 1 year ago

“The item required was advertised on the website and purchased. However, a different item was received and when I phoned to query this, the representative was abrupt and not what I would consider helpful. It was, that’s all we have, take it or leave it and get your money back. I didn’t want my money, I needed the part advertised on their website.”

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Posted 1 year ago

“Paid for the item never received it. I asked for an update on the delivery and 3 days later still no response”

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Posted 1 year ago

“9 out of 10 badges would not work, plastic covers would not wrap around the badges. Needed them for the Christmas markets but it's to late now to sell them. Very poor quality”

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Posted 1 year ago

“Not received item yet”

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Posted 1 year ago

“Very poor quality.”

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Posted 1 year ago

“Not very good”

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Posted 2 years ago

“broken part, seller is not responding”

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Posted 2 years ago

“Item advertised as in stock but wasn’t. Email communication was pathetic and in readable, will never use agajn”

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Posted 2 years ago

“My order was delivered several days late despite paying £2.95 for delivery in 2-3 days. The emails which I sent asking about order status went unanswered. When the product did arrive, I found it was damaged and needed to be replaced/returned. I contacted Ezee-fix immediately but several days later I have yet to hear back from them. I do not recommend this retailer and would not use them again.”

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Posted 2 years ago

“I have ordered next door glass and you guys have sent me the wrong door once again yet trying to get through to you guys is proving impossible”

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Posted 2 years ago

Dear customer , please read this article from our section " how to find my model number" we can not be responsible for your mistake when order incorect part, please send item back and we will send you full refund imiediatelly. please find your model number and PNC number and use in search , to find all parts for your appliance :\ https://www.ezee-fix.co.uk/model-number-cooker-oven-stove/

Posted 2 years ago

“Took ages to come then arrived broken! Ended up getting a refund and shopping elsewhere”

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Posted 2 years ago

“Not received”

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Posted 2 years ago

“I've had to phone them because I never heard anything back”

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Posted 2 years ago

Ezee-Fix is rated 4.7 based on 2,904 reviews