Express Electrical Reviews

Name: Express Electrical
Address: Express Electrical, Miry Lane, Wigan, Lancashire
Rating: 4.48

4.5 Rating 619 Reviews

87 %

of reviewers recommend Express Electrical

4.5

Based on 619 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01942 311000

Email:

onlineenquiries@expresselectrical.net

Location:

Express Electrical,
Miry Lane,
Wigan
Lancashire
WN3 4AF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They did not have the item ordered”

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Posted 2 weeks ago

“Sent wrong item and have been ignored ever since”

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Posted 3 weeks ago

“I have returned two items to them (paying the postage myself each time). One was something they sent in error. I spoke to them on the phone both times before sending them back. After more than a month I have received no refunds. They don't reply to my emails and every time I call it diverts to the EE messaging service. Don't use them.”

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Posted 4 weeks ago

“I've emailed and got no respone. highly unprofessional”

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Posted 1 month ago

“Bought part and paid for it waited and when didn't arrive asked when to expect delivery, was then told part was no longer available so if I hadn't queried delivery date would have received no communication whatsoever. Still haven't been reimbursed either so as far as I'm concerned the service has been absolutely shocking”

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Posted 1 month ago

“Phoned to see why my next day delivery wasn't happening. Person said he would look into it and phone me back. Didn't happen. Phoned back 3 times but no answer. Waited 4 days for my goods.”

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Posted 1 month ago

“Didn't get my Item that I purchages and didn't get any reply on my two emails I sent to complain!? very bad company in my eyes.”

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Posted 2 months ago

Hi Brian - we're sorry to hear that you haven't received your order or had an email response. A member of the team will contact you via the telephone number you left for your order.

Posted 2 months ago

“One of our smoke alarms is faulty, I emailed on the 24 January, with a chaser email and have been trying to get a response since, to no avail. Customer service is no existent.”

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Posted 2 months ago

Hi William - we're sorry that your email has been missed. We have sent you an email, however, if you can, please call us on 01942 311000 to discuss further.

Posted 2 months ago

“Wrong Prices, No Stocks, Asked for additional money for deivery after ordering. Dont answer phones or reply to emails”

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Posted 2 months ago

Hi Khalid - we're sorry that we couldn't meet your expectations on this occasion. Your feedback is important to us and we will use it to do better in the future.

Posted 2 months ago

“Goods not delivered yet”

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Posted 3 months ago

Hi Graham - we're sorry to hear that you haven't yet received your order. Please email onlineenquiries@expresselectrical.net with your order number so that we can look into this further.

Posted 3 months ago

“Very poor from Start to finish. Ordered on Jan 1st. Had a phone call to say they were waiting on 1 item. I said I needed all by the Thursday. If you not then let me know and I will source elsewhere. No phone call so I assumed all was good. Phoned up on the Thursday to doubke check and they said they were still waiting for the part. I had a consumer change to do on the Friday. They assured me it would be delivered pre-9am. I meanwhile sourced the missing item elsewhere. Had a message the following day saying it would be delivered 10:30-11:30. I had to cancel my days work. Not happy at all.”

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Posted 4 months ago

Hi David - we're sorry to hear that your order was not delivered in time. Your feedback is important to us and we will use this to improve our service going forward.

Posted 4 months ago

“The article was due yesterday. It has not arrived.”

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Posted 4 months ago

Hi Mark - we're sorry for the delay in you receiving your order. During the Christmas break, our services are reduced, but please be reassured that our next day delivery service is now back as normal!

Posted 4 months ago

“I ordered from the website only to be informed 24hrs later that they are out of stock”

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Posted 4 months ago

Hi there - we're sorry that we could not fulfil your order on this occasion. From time to time, we sell out of certain items unexpectedly. We hope this wouldn't affect you shopping with us in the future.

Posted 4 months ago

“Send an email about incorrect item, no response.”

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Posted 5 months ago

Hi Nicholas - apologies that you have not received a response to your email. We have no outstanding enquires in our mailbox. We have sent you an email from onlineenquiries@expresselectrical.net which all of our communications are sent through.

Posted 4 months ago

“I ordered an item and then was called to say the item is no longer available and has been discontinued yet the item is still on the website available for order. I also haven't received an update on my refund just was told verbally over the phone.”

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Posted 5 months ago

Hi there - we're sorry that we couldn't fulfil your order on this occasion. Your refund is processed on the day of notification and will show in your bank account within 3-5 working days.

Posted 5 months ago

“Wrong items has been delivered, have not been ordered nor collection nor refund, i need to sort this out on my own time and money, will never use this site again”

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Posted 5 months ago

Hi Jakub - we're sorry to hear that you have received the incorrect items. A member of our customer service team will be in touch shortly. In the meantime, could you please contact onlineenquiries@expresselectrical.net with details of the items you have received. We will always pay for postage on the occasion an error is made on our part. Full details of our returns policy can be found on our website.

Posted 5 months ago

“Ordered tshirts to find out not even in stock”

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Posted 7 months ago

Hi David - we're sorry that we couldn't fulfil your order on this occasion. Occasionally, we can sell out of popular items unexpectedly meaning a delay in fulfilling orders. We hope this doesn't affect you shopping with us in future.

Posted 7 months ago

“Unfortunately it took over a week to get a part I ordered. I’m fairness I was notified of the delay and the person was apologetic but I ordered from express elec as I needed the part. Quite quick”

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Posted 7 months ago

Hi Simon - we're sorry that we couldn't fulfil your order next day on this occasion. From time to time, some items can sell out unexpectedly causing a delay in fulfilling orders. We hope this wouldn't affect you shopping with us in the future.

Posted 7 months ago

“I have sent two emails requesting a Vat receipt and as yet not had a response. It would be good practice to send these as a pdf attachment with the acknowledgment email.”

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Posted 7 months ago

Hi Karl - we are sorry to hear that you have not yet received your VAT invoice. This has now been emailed over to you. Apologies again and we hope this wouldn't affect you shopping with us in future.

Posted 7 months ago

“The item has been out for delivery for the past 2 days and I still haven’t received it when they said I should”

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Posted 7 months ago

Hi Paul - we're sorry to hear about the delay in you receiving your order. Parcelforce tracking shows delivery was attempted on 13/09/2023. We can only apologise on behalf of Parcelforce that an alternative delivery/collection has not been made. We are currently in touch with Parcelforce to arrange this for you and will contact you via email to update.

Posted 7 months ago

Express Electrical is rated 4.5 based on 619 reviews