Express Electrical Reviews

Name: Express Electrical
Address: Express Electrical, Miry Lane, Wigan, Lancashire
Rating: 4.48

4.5 Rating 822 Reviews

87 %

of reviewers recommend Express Electrical

4.5

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01942 311000

Email:

onlineenquiries@expresselectrical.net

Location:

Express Electrical,
Miry Lane,
Wigan
Lancashire
WN3 4AF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order and wrong item sent. Nightmare as no one answers phone calls or replies to emails. A complete mess up !!”

Helpful Report

Posted 3 days ago

Hi there - we're really sorry to hear about the trouble with your order. It’s frustrating when things don’t go as planned, and we apologize for any inconvenience caused by the mix-up. We want to help resolve this as quickly as possible. Please reach out to us at onlineenquiries@expresselectrical.net or call 01942 311000. Thank you for your patience.

Posted 1 day ago

“Took my order, item wasn't in stock Wasted time”

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Posted 5 days ago

Hi Andy - we sincerely apologize for the inconvenience caused by the stock issue. We aim to keep our inventory updated and it's frustrating to hear we missed the mark this time. Your feedback is valuable to us, so please reach out at onlineenquiries@expresselectrical.net or call 01942 311000, and we’ll do our best to assist you further. Thank you for your understanding.

Posted 1 day ago

“showing 3qty live stock so ordered for a next day emergency job! mail that day saying processing, only to receive a mail 5 DAYS later order been cancelled! what sort of sleepy business is this its 2025? Will never use again customer/me let down big time.”

Helpful Report

Posted 2 weeks ago

Hi Philip - we genuinely apologize for the frustration you've experienced. We strive to provide timely service and it's disappointing to hear we fell short. Your feedback is important to us, so please reach out at onlineenquiries@expresselectrical.net or call 01942 311000, and we’d like to make this right. Thank you for bringing this to our attention.

Posted 2 weeks ago

“Don't trust them with your money because I was swindled. Thankfully, I contacted COVSECLTD.COM and received my money back.”

Helpful Report

Posted 2 weeks ago

Hi Daniel - we're truly sorry to hear about your experience. We take such matters seriously and would appreciate the chance to address your concerns. Please reach out to us at onlineenquiries@expresselectrical.net or call 01942 311000 so we can help resolve this for you.

Posted 2 weeks ago

“Absolute appalling company, was told all online deliveries are sent via next day delivery, complete lie, I've waited 4 days for a delivery. When it did arrive the order was incomplete and the alarms are old stock, fire alarm is dated 2019! Have emailed company and got no response, left a voicemail for the online sales team, no response, eventually spoke to someone called 'Muhammad' who was suppose to call me back, guess what never happened. Wish I had seen the reviews prior to ordering, absolutely scam of a business, will certainly advise other customers to avoid this business - complaint has been raised with my payment merchant regarding missing alarms from order.”

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Posted 2 months ago

“Can’t review as I haven’t received it yet”

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Posted 3 months ago

“Placed order, express delivery had to cancel order as item not in stock”

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Posted 5 months ago

“delivery never came”

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Posted 5 months ago

“It appears there is no correlation between stock advertised on the website and actual stock levels. It took 3 days and two emails asking for a tracking number until Express Electrical replied, telling me there is no stock. They might be ok for consumer purchases and non urgent ones. But as a business owner, I simply can’t work with poor communication and stock control. I’ll be sticking with my local wholesalers, who managed to get the same product in for me as a special order, next day. Lesson learned.”

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Posted 5 months ago

“I was sent incorrect items on my order.”

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Posted 6 months ago

“Sent out both items in extreme water damaged packaging. Not acceptable for items heing sold as new.”

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Posted 7 months ago

“Ordered 6 days ago, still not delivered despite 2 chasing emails and a telephone call. I want to cancel”

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Posted 7 months ago

“Did not get the order within the promised timeframe. Received the wrong items in the order.”

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Posted 7 months ago

“Placed an or Thursday and paid 7 quid postage, it’s the following Wednesday and still nothing No reply from EE”

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Posted 7 months ago

“I have not received the delivery.”

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Posted 7 months ago

“Wrong items sent”

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Posted 10 months ago

“Express Electrical didn’t do well at all. They told me the delivery was lost, so I won’t get my order. I am extremely disappointed.”

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Posted 10 months ago

“Stock on website was incorrect, the one item that was in stock was damaged and not in a condition to send. Now having to return to a finished job to complete thanks to this. Agreed to refund still awaiting refund.”

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Posted 10 months ago

“I didn't get an invoice or receipt for my VAT records. I cant make contact with anybody. I have a pair of snickers trousers to return as they don't fit and cant find out what to do.”

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Posted 11 months ago

“They did not have the item ordered”

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Posted 1 year ago

Express Electrical is rated 4.5 based on 822 reviews