Express Electrical Reviews

Name: Express Electrical
Address: Express Electrical, Miry Lane, Wigan, Lancashire
Rating: 4.47

4.5 Rating 980 Reviews

86 %

of reviewers recommend Express Electrical

4.5

Based on 980 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01942 311000

Email:

onlineenquiries@expresselectrical.net

Location:

Express Electrical,
Miry Lane,
Wigan
Lancashire
WN3 4AF

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Express Electrical 5 star review on 16th August 2025

DavidPhillips

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not arrived -I’m 88 the dpd guy waited 2 mins despite me adding delivery instructions and now he has plonked it at a pick Up point I can’t get to !!”

Helpful Report

Posted 2 weeks ago

Hi Pat, We’re really sorry to hear about the missed delivery and the trouble with the delivery instructions. This isn’t the experience we aim to provide. Please contact us with your order number so we can locate it immediately and arrange all possible options to get your order to you or back on track. You can email onlineenquiries@expresselectrical.net or call 01942 311000. We’ll review our delivery instructions and communication to prevent this from happening again. Thank you for letting us know. Kind regards, Team Express Electrical

Posted 2 weeks ago

“Look into the issues with DPD.”

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Posted 2 weeks ago

“Ordered 2 smoke alarms & 1 heat alarm for next day delivery. Tooka week to arrive, sent 2 chasing emails but no response. Still waiting for VAT Invoice - would not use again”

Helpful Report

Posted 3 weeks ago

Hi Nick, We’re really sorry for the delay with your order, the lack of response, and the missing VAT invoice. This isn’t the experience we aim to provide. We’ll look into your order immediately and arrange for the VAT invoice to be sent to you. Please email Saul@expresselectrical.net with your order number if you have it, and we’ll prioritise this. We’ll review our ordering and communication processes to prevent this from happening again. Thank you for bringing it to our attention. Kind regards, Team Express Electrical

Posted 3 weeks ago

“Was expecting delivery next day, two days at worst. Tried calling numerous times went straight to answerphone,left messages no response. Emailed with no response. Delivery turned up a week after ordering with still no reply. Shocking customer service”

Helpful Report

Posted 1 month ago

Hi there, We’re really sorry to hear about the delay and the lack of response. This isn’t acceptable, and we want to make this right. Please contact us at onlineenquiries@expresselectrical.net or call 01942 311000 so we can locate your order and resolve this as quickly as possible. We’ll review our communication and delivery processes to prevent this from happening again. Kind regards, Team Express Electrical

Posted 4 weeks ago

“Still not received my order tried to make contact with express electrical but no response from them Phone number goes to ee voicemail only Bad bad service”

Helpful Report

Posted 1 month ago

Hi there, We’re really sorry to hear you haven’t received your order and that our contact line hasn’t responded. This isn’t what we want for our customers, and we take this seriously. Please contact us at onlineenquiries@expresselectrical.net or call 01942 311000 so we can locate your order and get this resolved as quickly as possible. We’ll review our communication and delivery processes to prevent this happening again. Kind regards, Team Express Electrical

Posted 1 month ago

“Nothing has gone wrong, it never got the chance to go right....! Non-functional website (no button to click to say I've read the terms and conditions). Taking my business elsewhere, to a company that has a website that works! Obviously can't comment on the delivery, quality, and customer service as we haven't even got as far as placing an order. No answer to phone or email.”

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Posted 2 months ago

“One of the units was faulty and despite numerous emails to Express I am still awaiting a response.”

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Posted 2 months ago

“I think the wrong product was sent. Tried email, twice, and had no reply”

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Posted 2 months ago

“On-line order arrived, LED PIR Outside lamp, defective. Absolutley NO CUSTOMER SERVICE, no one on any of the phone numbers wanted to take ownership of the problem, kept being told its a different dept, still waiting for a Director to call to discuss this debacle, I wasted over an hour of my time trying to get someone to deal with this issue, 3 weeks on and I am still awaiting for the defective item to be collected and my money refunded as I sourced an alternative product.”

Helpful Report

Posted 4 months ago

“Still waiting from a response from my email, goods not received may be the Exprees needs looking at at all points”

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Posted 4 months ago

“Have sent me a damaged light and are ignoring all my calls, emails and voicemails. Shocking”

Helpful Report

Posted 6 months ago

Hi there - we're really sorry to hear about the issues you experienced with your order. It’s unacceptable to receive a damaged item, and we understand how frustrating it must be not to hear back from us. Your concerns are important to us, and we want to make this right. Please reach out to us at onlineenquiries@expresselectrical.net or call 01942 311000, and we’ll ensure that your concerns are addressed as soon as possible. Kind regards, Team Express Electrical

Posted 6 months ago

“i STILL havent received my book and do not know when it will arrive even though you guys told me that i would recieve it on Monday 12th of May... This is very badas i needed it for an exam and it is today. if i fail i will be ooking for yiu guys to pay for me to take the exam again. I am thoroughly disapiointed and disgruntled as this time and will NBEVER buy anything from your company again even though i now need the ONSITE GUIDE and Guidence note 3”

Helpful Report

Posted 9 months ago

Hi Marlon - we are truly sorry to hear about the delay with your order. We understand how crucial it is to receive your materials on time, especially before an important exam. Your disappointment is clear, and we want to help rectify this situation. Please reach out to us at onlineenquiries@expresselectrical.net or call 01942 311000, and we’ll do our best to assist you. Thank you for your feedback.

Posted 8 months ago

“First order and wrong item sent. Nightmare as no one answers phone calls or replies to emails. A complete mess up !!”

Helpful Report

Posted 9 months ago

Hi there - we're really sorry to hear about the trouble with your order. It’s frustrating when things don’t go as planned, and we apologize for any inconvenience caused by the mix-up. We want to help resolve this as quickly as possible. Please reach out to us at onlineenquiries@expresselectrical.net or call 01942 311000. Thank you for your patience.

Posted 9 months ago

“Took my order, item wasn't in stock Wasted time”

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Posted 9 months ago

Hi Andy - we sincerely apologize for the inconvenience caused by the stock issue. We aim to keep our inventory updated and it's frustrating to hear we missed the mark this time. Your feedback is valuable to us, so please reach out at onlineenquiries@expresselectrical.net or call 01942 311000, and we’ll do our best to assist you further. Thank you for your understanding.

Posted 9 months ago

“showing 3qty live stock so ordered for a next day emergency job! mail that day saying processing, only to receive a mail 5 DAYS later order been cancelled! what sort of sleepy business is this its 2025? Will never use again customer/me let down big time.”

Helpful Report

Posted 10 months ago

Hi Philip - we genuinely apologize for the frustration you've experienced. We strive to provide timely service and it's disappointing to hear we fell short. Your feedback is important to us, so please reach out at onlineenquiries@expresselectrical.net or call 01942 311000, and we’d like to make this right. Thank you for bringing this to our attention.

Posted 10 months ago

“Don't trust them with your money because I was swindled. Thankfully, I contacted COVSECLTD.COM and received my money back.”

Helpful Report

Posted 10 months ago

Hi Daniel - we're truly sorry to hear about your experience. We take such matters seriously and would appreciate the chance to address your concerns. Please reach out to us at onlineenquiries@expresselectrical.net or call 01942 311000 so we can help resolve this for you.

Posted 10 months ago

“Absolute appalling company, was told all online deliveries are sent via next day delivery, complete lie, I've waited 4 days for a delivery. When it did arrive the order was incomplete and the alarms are old stock, fire alarm is dated 2019! Have emailed company and got no response, left a voicemail for the online sales team, no response, eventually spoke to someone called 'Muhammad' who was suppose to call me back, guess what never happened. Wish I had seen the reviews prior to ordering, absolutely scam of a business, will certainly advise other customers to avoid this business - complaint has been raised with my payment merchant regarding missing alarms from order.”

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Posted 1 year ago

“Can’t review as I haven’t received it yet”

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Posted 1 year ago

“Placed order, express delivery had to cancel order as item not in stock”

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Posted 1 year ago

“delivery never came”

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Posted 1 year ago

Express Electrical is rated 4.5 based on 980 reviews