Express Electrical Reviews

Name: Express Electrical
Address: Express Electrical, Miry Lane, Wigan, Lancashire
Rating: 4.47

4.5 Rating 982 Reviews

86 %

of reviewers recommend Express Electrical

4.5

Based on 982 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01942 311000

Email:

onlineenquiries@expresselectrical.net

Location:

Express Electrical,
Miry Lane,
Wigan
Lancashire
WN3 4AF

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Express Electrical 5 star review on 16th August 2025

DavidPhillips

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It appears there is no correlation between stock advertised on the website and actual stock levels. It took 3 days and two emails asking for a tracking number until Express Electrical replied, telling me there is no stock. They might be ok for consumer purchases and non urgent ones. But as a business owner, I simply can’t work with poor communication and stock control. I’ll be sticking with my local wholesalers, who managed to get the same product in for me as a special order, next day. Lesson learned.”

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Posted 1 year ago

“I was sent incorrect items on my order.”

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Posted 1 year ago

“Sent out both items in extreme water damaged packaging. Not acceptable for items heing sold as new.”

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Posted 1 year ago

“Ordered 6 days ago, still not delivered despite 2 chasing emails and a telephone call. I want to cancel”

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Posted 1 year ago

“Did not get the order within the promised timeframe. Received the wrong items in the order.”

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Posted 1 year ago

“Placed an or Thursday and paid 7 quid postage, it’s the following Wednesday and still nothing No reply from EE”

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Posted 1 year ago

“I have not received the delivery.”

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Posted 1 year ago

“Wrong items sent”

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Posted 1 year ago

“Express Electrical didn’t do well at all. They told me the delivery was lost, so I won’t get my order. I am extremely disappointed.”

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Posted 1 year ago

“Stock on website was incorrect, the one item that was in stock was damaged and not in a condition to send. Now having to return to a finished job to complete thanks to this. Agreed to refund still awaiting refund.”

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Posted 1 year ago

“I didn't get an invoice or receipt for my VAT records. I cant make contact with anybody. I have a pair of snickers trousers to return as they don't fit and cant find out what to do.”

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Posted 1 year ago

“They did not have the item ordered”

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Posted 1 year ago

“Sent wrong item and have been ignored ever since”

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Posted 1 year ago

“I have returned two items to them (paying the postage myself each time). One was something they sent in error. I spoke to them on the phone both times before sending them back. After more than a month I have received no refunds. They don't reply to my emails and every time I call it diverts to the EE messaging service. Don't use them.”

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Posted 1 year ago

“I've emailed and got no respone. highly unprofessional”

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Posted 1 year ago

“Bought part and paid for it waited and when didn't arrive asked when to expect delivery, was then told part was no longer available so if I hadn't queried delivery date would have received no communication whatsoever. Still haven't been reimbursed either so as far as I'm concerned the service has been absolutely shocking”

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Posted 1 year ago

“Phoned to see why my next day delivery wasn't happening. Person said he would look into it and phone me back. Didn't happen. Phoned back 3 times but no answer. Waited 4 days for my goods.”

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Posted 1 year ago

“Didn't get my Item that I purchages and didn't get any reply on my two emails I sent to complain!? very bad company in my eyes.”

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Posted 1 year ago

Hi Brian - we're sorry to hear that you haven't received your order or had an email response. A member of the team will contact you via the telephone number you left for your order.

Posted 1 year ago

“One of our smoke alarms is faulty, I emailed on the 24 January, with a chaser email and have been trying to get a response since, to no avail. Customer service is no existent.”

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Posted 1 year ago

Hi William - we're sorry that your email has been missed. We have sent you an email, however, if you can, please call us on 01942 311000 to discuss further.

Posted 1 year ago

“Wrong Prices, No Stocks, Asked for additional money for deivery after ordering. Dont answer phones or reply to emails”

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Posted 1 year ago

Hi Khalid - we're sorry that we couldn't meet your expectations on this occasion. Your feedback is important to us and we will use it to do better in the future.

Posted 1 year ago

Express Electrical is rated 4.5 based on 982 reviews