Express Electrical Reviews

Name: Express Electrical
Address: Express Electrical, Miry Lane, Wigan, Lancashire
Rating: 4.49

4.5 Rating 923 Reviews

87 %

of reviewers recommend Express Electrical

4.5

Based on 923 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01942 311000

Email:

onlineenquiries@expresselectrical.net

Location:

Express Electrical,
Miry Lane,
Wigan
Lancashire
WN3 4AF

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Express Electrical 5 star review on 16th August 2025

DavidPhillips

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received the delivery.”

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Posted 1 year ago

“Wrong items sent”

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Posted 1 year ago

“Express Electrical didn’t do well at all. They told me the delivery was lost, so I won’t get my order. I am extremely disappointed.”

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Posted 1 year ago

“Stock on website was incorrect, the one item that was in stock was damaged and not in a condition to send. Now having to return to a finished job to complete thanks to this. Agreed to refund still awaiting refund.”

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Posted 1 year ago

“I didn't get an invoice or receipt for my VAT records. I cant make contact with anybody. I have a pair of snickers trousers to return as they don't fit and cant find out what to do.”

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Posted 1 year ago

“They did not have the item ordered”

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Posted 1 year ago

“Sent wrong item and have been ignored ever since”

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Posted 1 year ago

“I have returned two items to them (paying the postage myself each time). One was something they sent in error. I spoke to them on the phone both times before sending them back. After more than a month I have received no refunds. They don't reply to my emails and every time I call it diverts to the EE messaging service. Don't use them.”

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Posted 1 year ago

“I've emailed and got no respone. highly unprofessional”

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Posted 1 year ago

“Bought part and paid for it waited and when didn't arrive asked when to expect delivery, was then told part was no longer available so if I hadn't queried delivery date would have received no communication whatsoever. Still haven't been reimbursed either so as far as I'm concerned the service has been absolutely shocking”

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Posted 1 year ago

“Phoned to see why my next day delivery wasn't happening. Person said he would look into it and phone me back. Didn't happen. Phoned back 3 times but no answer. Waited 4 days for my goods.”

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Posted 1 year ago

“Didn't get my Item that I purchages and didn't get any reply on my two emails I sent to complain!? very bad company in my eyes.”

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Posted 1 year ago

Hi Brian - we're sorry to hear that you haven't received your order or had an email response. A member of the team will contact you via the telephone number you left for your order.

Posted 1 year ago

“One of our smoke alarms is faulty, I emailed on the 24 January, with a chaser email and have been trying to get a response since, to no avail. Customer service is no existent.”

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Posted 1 year ago

Hi William - we're sorry that your email has been missed. We have sent you an email, however, if you can, please call us on 01942 311000 to discuss further.

Posted 1 year ago

“Wrong Prices, No Stocks, Asked for additional money for deivery after ordering. Dont answer phones or reply to emails”

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Posted 1 year ago

Hi Khalid - we're sorry that we couldn't meet your expectations on this occasion. Your feedback is important to us and we will use it to do better in the future.

Posted 1 year ago

“Goods not delivered yet”

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Posted 1 year ago

Hi Graham - we're sorry to hear that you haven't yet received your order. Please email onlineenquiries@expresselectrical.net with your order number so that we can look into this further.

Posted 1 year ago

“Very poor from Start to finish. Ordered on Jan 1st. Had a phone call to say they were waiting on 1 item. I said I needed all by the Thursday. If you not then let me know and I will source elsewhere. No phone call so I assumed all was good. Phoned up on the Thursday to doubke check and they said they were still waiting for the part. I had a consumer change to do on the Friday. They assured me it would be delivered pre-9am. I meanwhile sourced the missing item elsewhere. Had a message the following day saying it would be delivered 10:30-11:30. I had to cancel my days work. Not happy at all.”

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Posted 1 year ago

Hi David - we're sorry to hear that your order was not delivered in time. Your feedback is important to us and we will use this to improve our service going forward.

Posted 1 year ago

“The article was due yesterday. It has not arrived.”

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Posted 1 year ago

Hi Mark - we're sorry for the delay in you receiving your order. During the Christmas break, our services are reduced, but please be reassured that our next day delivery service is now back as normal!

Posted 1 year ago

“I ordered from the website only to be informed 24hrs later that they are out of stock”

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Posted 1 year ago

Hi there - we're sorry that we could not fulfil your order on this occasion. From time to time, we sell out of certain items unexpectedly. We hope this wouldn't affect you shopping with us in the future.

Posted 1 year ago

“Send an email about incorrect item, no response.”

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Posted 2 years ago

Hi Nicholas - apologies that you have not received a response to your email. We have no outstanding enquires in our mailbox. We have sent you an email from onlineenquiries@expresselectrical.net which all of our communications are sent through.

Posted 1 year ago

“I ordered an item and then was called to say the item is no longer available and has been discontinued yet the item is still on the website available for order. I also haven't received an update on my refund just was told verbally over the phone.”

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Posted 2 years ago

Hi there - we're sorry that we couldn't fulfil your order on this occasion. Your refund is processed on the day of notification and will show in your bank account within 3-5 working days.

Posted 2 years ago

Express Electrical is rated 4.5 based on 923 reviews