Express Electrical Reviews

Name: Express Electrical
Address: Express Electrical, Miry Lane, Wigan, Lancashire
Rating: 4.47

4.5 Rating 980 Reviews

86 %

of reviewers recommend Express Electrical

4.5

Based on 980 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01942 311000

Email:

onlineenquiries@expresselectrical.net

Location:

Express Electrical,
Miry Lane,
Wigan
Lancashire
WN3 4AF

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Express Electrical 5 star review on 16th August 2025

DavidPhillips

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking customer service. Five days after ordering heat and smoke alarms they told me they had a backlog of orders and it would be another week before they could deliver. Ordered alarms from another supplier on a 48 hour delivery and cancelled Express Electrical order. Express Electrical despatched their order even though I'd cancelled it and refused to respond to emails. The order was returned to sender when it arrived, as it was no longer required. Luckily, I paid for the order through PayPal and they have refunded the money. If you need to buy alarms, DON'T use Express Electrical!”

Helpful Report

Posted 4 years ago

“This is a dreadful company to deal with. Items claimed to be in stock, money taken then no product delivered. Automated reply service so no way of contacting them. Stay clear of these chancers.”

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Posted 4 years ago

“Absolutely joke of a company . Slow delivery without any communication. Unfulfilled order without communication. Told missing items would be sent ,they weren't. Refunded a lower amount than what I paid for items . Appaling customer care when trying to rectify the issue. Overall total sh#@show.”

Helpful Report

Posted 4 years ago

“Bought wireless smoke/heat alarms from Wigan Branch delivery was slow but no fault of there's. However the heat alarm would not come to life, I phoned three times to seek advice and was cut off three times, next time I still could not speak to the section I wanted but was assured he would email them and arrange an urgent return call. Five days later still no call with advice. Same day I emailed the branch again no response. Fortunately I resolved the sticky switch myself so help no longer needed. This is shocking after sales treatment and will look elsewhere in future.”

Helpful Report

Posted 4 years ago

“Absolutely shocking customer service, no indication at point of order that there were delays. 2 weeks after placing an order I had to contact them to establish what the delay was. Four weeks on I requested that they sent the “in stock items” after discussions back and forward the member of staff decided to cancel my full order and refund me. Most unprofessional service I have received in a long time.”

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Posted 4 years ago

“Worst company I have every bought a product from. 1 month on still haven’t received my order. They don’t answer any calls and when I email it’s an automated response. Zero customer service. They have robbed me of my money. Do not buy anything from them - you’ll get robbed.”

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Posted 4 years ago

“After 4weeks and numerous emails and phone calls I have still not received my order. I was told someone would call me twice and am still waiting for a call. Express Electrical are getting no recommendations from me.”

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Posted 4 years ago

“You sent me a 100 amp main switch worth approx £ 8.00 in a RCD box and then REFUSED TO REFUND ME and you expect a review!!! Thank you Ebay for refunding my money that you wouldn't do. How's that for a review. Ps I'll never use you again.”

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Posted 4 years ago

“Still waiting on a hammer I ordered over a month ago”

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Posted 4 years ago

“Would never normally take the time to write a review but this company is to be avoided at all costs, Paul the manager lies through his teeth and promises the world, it took 3/4 attempts to even get my order right and had to pay each time for returns postage, and I’m still owed a refund of £35 that he had promised to refund last time I had spoken to him, he has not answered the phone to me since. Strongly do not recommend.”

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Posted 4 years ago

“Terrible. Did not supply what I ordered then did not reply to my emails or return my phone calls. A personal letter to the managing director was also ignored”

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Posted 4 years ago

Express Electrical is rated 4.5 based on 980 reviews