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Express Electrical Reviews

4.5 Rating 618 Reviews

87 %

of reviewers recommend Express Electrical

Company Reviews

Product Reviews

4.5

Based on 618 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01942 311000

Email:

onlineenquiries@expresselectrical.net

Location:

Express Electrical,
Miry Lane,
Wigan
Lancashire
WN3 4AF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m another victim of paying hundreds of pounds to fulfil a requirement by law in Scotland I made the order end of January now it’s end of March so have requested full refund, very disappointed In companies such as this that continue to take orders and can not meet the customers minimum expectations although I bet there bank account looks healthy!”

Posted 2 years ago

“Same as all the other comments, ordered smoke/heat alarms at the start of February and told would be delivered in 14 days, still not arrived by middle march and no communication from the company. Blows my mind that they will keep taking people's money for orders that they clearly know they can't fulfil, proper scammers, I would stay well away”

Posted 2 years ago

“Ordered smoke and heat alarms from this company in January 2022 and have still not received anything by middle of March 2022. Express Electrical still sell them on their website stating they will be dispatched in 14 days. Requesting a refund today which I hope I will get a response from.”

Posted 2 years ago

“Order 3 fire alarms and one heat alarm at the end of January. Still have not received. Just been getting automated emails back telling me there is a delay with the order even thou when i placed the order they said they where in stock just like it says now but there was no message saying you would be waiting until April. Have request my money back today. Before I loss that aswell.”

Posted 2 years ago

“I ordered alarms and was told 14 days for delivery. I was then contacted and told March but I could cancel and money would be refunded within 48 hours. I did cancel and have yet to receive anything! They don't answer emails, they don't answer their sales phone. I called their head office and was told a director would be in touch. Nothing! This is an un-trustworthy company who have taken nearly £200 off me and effectively stolen it. DO NOT TRUST!”

Posted 2 years ago

“Ordered 4 weeks ago. After no receiving my order I contacted them to find out what was going on. They assured me that there was no issues with stock and was just taking time to post all the orders. A few days later I got an email saying they don't have stock even if their website is still showing as in stock. Since then, only automatic replies.”

Posted 2 years ago

“Ordered an in stock item. finally got a refund 4 weeks later due to item not being sent. Luckily ordered through Paypal or probably would not have got money back.”

Posted 2 years ago

“Ordered some HiSpec alarms, as they apparently had them in stock. Three weeks later, and no sign of the order. No response to several emails, and unable to get anybody on the phone. All you get is a prerecorded message saying to allow 14 days for delivery. Any negative comments put on their Facebook page are being deleted as soon as you post them. Will be doing a credit card charge back as soon as I can.”

Posted 2 years ago

“£300 pound order still hasn’t shown up after 16 days, they don’t answer the phone and remove all Facebook comments..shocking company, if they haven’t any stock left, then don’t take peoples money…”

Posted 2 years ago

“Shocking customer service. Five days after ordering heat and smoke alarms they told me they had a backlog of orders and it would be another week before they could deliver. Ordered alarms from another supplier on a 48 hour delivery and cancelled Express Electrical order. Express Electrical despatched their order even though I'd cancelled it and refused to respond to emails. The order was returned to sender when it arrived, as it was no longer required. Luckily, I paid for the order through PayPal and they have refunded the money. If you need to buy alarms, DON'T use Express Electrical!”

Posted 2 years ago

“This is a dreadful company to deal with. Items claimed to be in stock, money taken then no product delivered. Automated reply service so no way of contacting them. Stay clear of these chancers.”

Posted 2 years ago

“Absolutely joke of a company . Slow delivery without any communication. Unfulfilled order without communication. Told missing items would be sent ,they weren't. Refunded a lower amount than what I paid for items . Appaling customer care when trying to rectify the issue. Overall total sh#@show.”

Posted 2 years ago

“Bought wireless smoke/heat alarms from Wigan Branch delivery was slow but no fault of there's. However the heat alarm would not come to life, I phoned three times to seek advice and was cut off three times, next time I still could not speak to the section I wanted but was assured he would email them and arrange an urgent return call. Five days later still no call with advice. Same day I emailed the branch again no response. Fortunately I resolved the sticky switch myself so help no longer needed. This is shocking after sales treatment and will look elsewhere in future.”

Posted 2 years ago

“Absolutely shocking customer service, no indication at point of order that there were delays. 2 weeks after placing an order I had to contact them to establish what the delay was. Four weeks on I requested that they sent the “in stock items” after discussions back and forward the member of staff decided to cancel my full order and refund me. Most unprofessional service I have received in a long time.”

Posted 2 years ago

“Worst company I have every bought a product from. 1 month on still haven’t received my order. They don’t answer any calls and when I email it’s an automated response. Zero customer service. They have robbed me of my money. Do not buy anything from them - you’ll get robbed.”

Posted 2 years ago

“After 4weeks and numerous emails and phone calls I have still not received my order. I was told someone would call me twice and am still waiting for a call. Express Electrical are getting no recommendations from me.”

Posted 2 years ago

“You sent me a 100 amp main switch worth approx £ 8.00 in a RCD box and then REFUSED TO REFUND ME and you expect a review!!! Thank you Ebay for refunding my money that you wouldn't do. How's that for a review. Ps I'll never use you again.”

Posted 2 years ago

“Still waiting on a hammer I ordered over a month ago”

Posted 2 years ago

“Would never normally take the time to write a review but this company is to be avoided at all costs, Paul the manager lies through his teeth and promises the world, it took 3/4 attempts to even get my order right and had to pay each time for returns postage, and I’m still owed a refund of £35 that he had promised to refund last time I had spoken to him, he has not answered the phone to me since. Strongly do not recommend.”

Posted 2 years ago

“Terrible. Did not supply what I ordered then did not reply to my emails or return my phone calls. A personal letter to the managing director was also ignored”

Posted 2 years ago

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Express Electrical is rated 4.5 based on 618 reviews