Express Electrical Reviews

Name: Express Electrical
Address: Express Electrical, Miry Lane, Wigan, Lancashire
Rating: 4.47

4.5 Rating 980 Reviews

86 %

of reviewers recommend Express Electrical

4.5

Based on 980 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01942 311000

Email:

onlineenquiries@expresselectrical.net

Location:

Express Electrical,
Miry Lane,
Wigan
Lancashire
WN3 4AF

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Express Electrical 5 star review on 16th August 2025

DavidPhillips

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods not delivered yet”

Helpful Report

Posted 2 years ago

Hi Graham - we're sorry to hear that you haven't yet received your order. Please email onlineenquiries@expresselectrical.net with your order number so that we can look into this further.

Posted 2 years ago

“Very poor from Start to finish. Ordered on Jan 1st. Had a phone call to say they were waiting on 1 item. I said I needed all by the Thursday. If you not then let me know and I will source elsewhere. No phone call so I assumed all was good. Phoned up on the Thursday to doubke check and they said they were still waiting for the part. I had a consumer change to do on the Friday. They assured me it would be delivered pre-9am. I meanwhile sourced the missing item elsewhere. Had a message the following day saying it would be delivered 10:30-11:30. I had to cancel my days work. Not happy at all.”

Helpful Report

Posted 2 years ago

Hi David - we're sorry to hear that your order was not delivered in time. Your feedback is important to us and we will use this to improve our service going forward.

Posted 2 years ago

“The article was due yesterday. It has not arrived.”

Helpful Report

Posted 2 years ago

Hi Mark - we're sorry for the delay in you receiving your order. During the Christmas break, our services are reduced, but please be reassured that our next day delivery service is now back as normal!

Posted 2 years ago

“I ordered from the website only to be informed 24hrs later that they are out of stock”

Helpful Report

Posted 2 years ago

Hi there - we're sorry that we could not fulfil your order on this occasion. From time to time, we sell out of certain items unexpectedly. We hope this wouldn't affect you shopping with us in the future.

Posted 2 years ago

“Send an email about incorrect item, no response.”

Helpful Report

Posted 2 years ago

Hi Nicholas - apologies that you have not received a response to your email. We have no outstanding enquires in our mailbox. We have sent you an email from onlineenquiries@expresselectrical.net which all of our communications are sent through.

Posted 2 years ago

“I ordered an item and then was called to say the item is no longer available and has been discontinued yet the item is still on the website available for order. I also haven't received an update on my refund just was told verbally over the phone.”

Helpful Report

Posted 2 years ago

Hi there - we're sorry that we couldn't fulfil your order on this occasion. Your refund is processed on the day of notification and will show in your bank account within 3-5 working days.

Posted 2 years ago

“Wrong items has been delivered, have not been ordered nor collection nor refund, i need to sort this out on my own time and money, will never use this site again”

Helpful Report

Posted 2 years ago

Hi Jakub - we're sorry to hear that you have received the incorrect items. A member of our customer service team will be in touch shortly. In the meantime, could you please contact onlineenquiries@expresselectrical.net with details of the items you have received. We will always pay for postage on the occasion an error is made on our part. Full details of our returns policy can be found on our website.

Posted 2 years ago

“Ordered tshirts to find out not even in stock”

Helpful Report

Posted 2 years ago

Hi David - we're sorry that we couldn't fulfil your order on this occasion. Occasionally, we can sell out of popular items unexpectedly meaning a delay in fulfilling orders. We hope this doesn't affect you shopping with us in future.

Posted 2 years ago

“Unfortunately it took over a week to get a part I ordered. I’m fairness I was notified of the delay and the person was apologetic but I ordered from express elec as I needed the part. Quite quick”

Helpful Report

Posted 2 years ago

Hi Simon - we're sorry that we couldn't fulfil your order next day on this occasion. From time to time, some items can sell out unexpectedly causing a delay in fulfilling orders. We hope this wouldn't affect you shopping with us in the future.

Posted 2 years ago

“I have sent two emails requesting a Vat receipt and as yet not had a response. It would be good practice to send these as a pdf attachment with the acknowledgment email.”

Helpful Report

Posted 2 years ago

Hi Karl - we are sorry to hear that you have not yet received your VAT invoice. This has now been emailed over to you. Apologies again and we hope this wouldn't affect you shopping with us in future.

Posted 2 years ago

“The item has been out for delivery for the past 2 days and I still haven’t received it when they said I should”

Helpful Report

Posted 2 years ago

Hi Paul - we're sorry to hear about the delay in you receiving your order. Parcelforce tracking shows delivery was attempted on 13/09/2023. We can only apologise on behalf of Parcelforce that an alternative delivery/collection has not been made. We are currently in touch with Parcelforce to arrange this for you and will contact you via email to update.

Posted 2 years ago

“Ordered a product which was available online, got told the day after that it may be out of stock but would check, was only told 5 days after ordering that it was out of stock and was a clearance item.”

Helpful Report

Posted 2 years ago

Hi there - we're sorry to hear that you are dissatisfied with our service. Whilst items are advertised as in stock on our website, they may sell in one of our branches in between us picking your order. In this instance, we will always try to source the item elsewhere which can take a few days whilst we wait for suppliers to get back to us.

Posted 2 years ago

“Late delivery”

Helpful Report

Posted 2 years ago

Hi Przemyslaw - we're sorry to hear about your late delivery. Upon looking into this, we can see your order was dispatched using our next day delivery service. We can only apologies on behalf of Parcelforce for the delay.

Posted 2 years ago

“Well said 1-2 delivery and still not been delivered”

Helpful Report

Posted 2 years ago

Hi there - we're sorry to hear that you haven't received your order. A member of the customer service team will be in touch as soon as possible to resolve this for you.

Posted 2 years ago

“Very slow and no receipt included.”

Helpful Report

Posted 2 years ago

Hi Neil - we're sorry to hear that you are dissatisfied with our service. We can only apologise for the delay. An invoice/order confirmation is emailed to every customer as standard, however VAT invoices are sent out upon request. Apologies again and hope to see you again soon!

Posted 2 years ago

“Not arrived”

Helpful Report

Posted 2 years ago

Hi Sophie - sorry to hear you haven't received your order, which was shipped on 27/06/2023 using our next day delivery service. We can only apologise on behalf of Parcelforce that your parcel was not delivered on time. If we can help you with anything else, please don't hesitate to contact us.

Posted 2 years ago

“Was told expected delivery was last Friday, no show, actually tipped up afternoon of Monday at which point I was in Brighton installing Screwfix (expensive) version. Not happy, caused lot of stress trying to sort replacement.”

Helpful Report

Posted 2 years ago

Hi Kevin - upon looking into this, we can see your order was out for delivery on Friday 16th June as we had sent your order using the next day delivery service with our courier. Unfortunately, this was completely out of our control and can only apologise on behalf of Parcelforce that your order was not delivered on time.

Posted 2 years ago

“Your snickers work shorts that are advertised at a 30 waist are nowhere near a 30inch waste. Very disappointed”

Helpful Report

Posted 2 years ago

Hi Frawley - we are sorry to hear that you are not satisfied with your purchase. As the supplier, we can only advertise the sizes directly advised from the manufacturer. We would be more than happy to exchange or refund your shorts within our 14 day returns policy. Please email onlineenquiries@expresselectrical.net for further returns information.

Posted 2 years ago

“I haven’t received anything yet? You are trying to find a branch with stock as you have run out but still advertise the goods on your website. How can you send a review when I have not received any goods, bizarre, or is that another floor in your website?”

Helpful Report

Posted 2 years ago

Hi David - we are sorry to hear that you are not satisfied with your experience. We sold out of the items on your order unexpectedly due to the warmer weather and we always aim to keep our customers updated with the status of their order should there be an unexpected delay.

Posted 2 years ago

“Terrible! I ordered and paid for 3 different items to then a day later get a phone call saying they don’t have the items I want.”

Helpful Report

Posted 2 years ago

Hi Robert - we're so sorry we couldn't fulfil your order. Due to high demand, we sold out of the items on your order unexpectedly. If we can help you with anything else, please let us know!

Posted 2 years ago

Express Electrical is rated 4.5 based on 980 reviews