Express Electrical Reviews

Name: Express Electrical
Address: Express Electrical, Miry Lane, Wigan, Lancashire
Rating: 4.47

4.5 Rating 980 Reviews

86 %

of reviewers recommend Express Electrical

4.5

Based on 980 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01942 311000

Email:

onlineenquiries@expresselectrical.net

Location:

Express Electrical,
Miry Lane,
Wigan
Lancashire
WN3 4AF

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Express Electrical 5 star review on 16th August 2025

DavidPhillips

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor delivery”

Helpful Report

Posted 2 years ago

Hi Andy - we are so sorry for the delivery issues. Please contact us at onlineenquiries@expresselectrical.net so that we can look into this.

Posted 2 years ago

“Not even received order yet.”

Helpful Report

Posted 2 years ago

Hi Lauren - we're so sorry you haven't received your order yet. We are looking into this as a high priority so that we can get your order to you as soon as possible. Please get in touch if there is anything else we can help with in the meantime!

Posted 2 years ago

“Told us you had the item, then said you might not have the item. Said you would check and let us know, didn't let us know until we called and asked. Now 4 days down the line and you've credited the goods”

Helpful Report

Posted 3 years ago

Hi Dean - we're so sorry that you're not satisfied with our service. On the odd occasion we are out of stock of an item, we will always try to source it for our customer. This is not always possible and on this occasion we had to issue a refund. We are so sorry about this and hope it doesn't affect you shopping with us in the future.

Posted 3 years ago

“still waiting on the order where is it”

Helpful Report

Posted 3 years ago

Hi Craig - we are sorry to hear that you haven't yet received your order. We tried to give you a call this morning so that we can resolve this for you. Please call us back on 01942 311000 at your earliest convenience.

Posted 3 years ago

“Had these cutters off different companies never an issue got these the other day went to cut a 10mm cable and they have bent absolutely disgusting quality”

Helpful Report

Posted 3 years ago

Hi James - we are very sorry to hear that you are not satisfied with your product. As per our ongoing communications, we are currently looking into this to resolve this for you. If we can help you with anything else in the meantime, please let us know!

Posted 3 years ago

“The parts should be with me on Tuesday, we have Friday and no sign of delivery”

Helpful Report

Posted 3 years ago

Hi there - we are so sorry that you have not yet received your order. Please email us at onlineenquiries@expresselectrical.net so that we can look into this for you.

Posted 3 years ago

“FRAUDSTERS DO NOT USE UNDER ANY CIRCUMSTANCES Ordered items in good faith, advertised as available - they weren’t. Waited over 8 weeks for delivery. Delivery never arrived, Express Electrical blamed courier despite courier never once leaving a card or appearing on my CCTV. Rearranged delivery, didn’t show. Requested refund EXpress Electrical refused as they didn’t have goods in their possession. Parcelforce confirm items back with Express Electrical and still no refund despite asking several times. Have reported to fraud dept of PayPal, my credit card provider and police. DO NOT USE UNDER ANY CIRCUMSTANCES”

Helpful Report

Posted 3 years ago

“My order arrived today but was missing a smoke detector. very difficult to contact them I have sent an email (I think) and tried to contact them via the get in touch messenger which wouldn't sent. Happy to retract this if and when my order is completed.”

Helpful Report

Posted 3 years ago

“How a company loses new customers and customers for life, extremely unprofessional and completely out of touch & incapable. Only service experience this company gave me was when they took my money hundreds of pounds they over promised and certainly didn’t deliver without any apology. Today I celebrate as I finally got my refund through PayPal thanks to them and them only for fighting for my refund as the company wasn’t capable of answering the phone.”

Helpful Report

Posted 3 years ago

“Ordered smoke alarms Jan, said they would arrive in Feb. Never arrived, told they would be shipped first week in March. Waited until the end of March and still didn’t turn up.”

Helpful Report

Posted 3 years ago

“By the look of the reviews I am not the only one who has been scammed by the low prices for the smoke alarms. Requested a refund almost 4 weeks ago and all I get is emails saying my refund has been processed. They claim the money has left their account even though I don’t have my refund yet. AVOID THIS COMPANY. I wish I had checked the reviews first”

Helpful Report

Posted 3 years ago

“I’m another victim of paying hundreds of pounds to fulfil a requirement by law in Scotland I made the order end of January now it’s end of March so have requested full refund, very disappointed In companies such as this that continue to take orders and can not meet the customers minimum expectations although I bet there bank account looks healthy!”

Helpful Report

Posted 3 years ago

“Same as all the other comments, ordered smoke/heat alarms at the start of February and told would be delivered in 14 days, still not arrived by middle march and no communication from the company. Blows my mind that they will keep taking people's money for orders that they clearly know they can't fulfil, proper scammers, I would stay well away”

Helpful Report

Posted 3 years ago

“Ordered smoke and heat alarms from this company in January 2022 and have still not received anything by middle of March 2022. Express Electrical still sell them on their website stating they will be dispatched in 14 days. Requesting a refund today which I hope I will get a response from.”

Helpful Report

Posted 3 years ago

“Order 3 fire alarms and one heat alarm at the end of January. Still have not received. Just been getting automated emails back telling me there is a delay with the order even thou when i placed the order they said they where in stock just like it says now but there was no message saying you would be waiting until April. Have request my money back today. Before I loss that aswell.”

Helpful Report

Posted 3 years ago

“I ordered alarms and was told 14 days for delivery. I was then contacted and told March but I could cancel and money would be refunded within 48 hours. I did cancel and have yet to receive anything! They don't answer emails, they don't answer their sales phone. I called their head office and was told a director would be in touch. Nothing! This is an un-trustworthy company who have taken nearly £200 off me and effectively stolen it. DO NOT TRUST!”

Helpful Report

Posted 3 years ago

“Ordered 4 weeks ago. After no receiving my order I contacted them to find out what was going on. They assured me that there was no issues with stock and was just taking time to post all the orders. A few days later I got an email saying they don't have stock even if their website is still showing as in stock. Since then, only automatic replies.”

Helpful Report

Posted 3 years ago

“Ordered an in stock item. finally got a refund 4 weeks later due to item not being sent. Luckily ordered through Paypal or probably would not have got money back.”

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Posted 3 years ago

“Ordered some HiSpec alarms, as they apparently had them in stock. Three weeks later, and no sign of the order. No response to several emails, and unable to get anybody on the phone. All you get is a prerecorded message saying to allow 14 days for delivery. Any negative comments put on their Facebook page are being deleted as soon as you post them. Will be doing a credit card charge back as soon as I can.”

Helpful Report

Posted 4 years ago

“£300 pound order still hasn’t shown up after 16 days, they don’t answer the phone and remove all Facebook comments..shocking company, if they haven’t any stock left, then don’t take peoples money…”

Helpful Report

Posted 4 years ago

Express Electrical is rated 4.5 based on 980 reviews