Express Electrical Reviews

Name: Express Electrical
Address: Express Electrical, Miry Lane, Wigan, Lancashire
Rating: 4.48

4.5 Rating 609 Reviews

87 %

of reviewers recommend Express Electrical

4.5

Based on 609 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01942 311000

Email:

onlineenquiries@expresselectrical.net

Location:

Express Electrical,
Miry Lane,
Wigan
Lancashire
WN3 4AF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item delivered. Shall be returning”

Helpful Report

Posted 1 month ago

Hi Steve - we're sorry to hear that you have received the wrong items. Please could you contact us at onlineenquiries@expresselectrical.net or 01942 311000 so that we can look into this further.

Posted 1 month ago

“I purchasers a floodlight which was "in stock" paid the amount plus postage then was contacted the following day to say none in stock would I accept something else. This was not suitable and Im still waiting on a refund. I will not order from this company again they shouldnt advertise something as in stock when it isnt.”

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Posted 2 months ago

Hi Nancy - we're sorry that we couldn't fulfil your order on this occasion. From time to time, we can sell out of popular items between our branches and online store. We will always offer an alternative and as advised, a refund can take 3-5 working days to reflect in your bank account. Again, we are very sorry for the inconvenience caused and if we can assist you any further, please contact us at onlineenquirires@expresselectrical.net

Posted 2 months ago

“Not received yet”

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Posted 4 months ago

Hi Adrian - we're sorry for the delay in you receiving your order. During the Christmas break, our services are reduced but please be reassured that our next day delivery service is now back as normal!

Posted 3 months ago

“Product ordered from Website had been discontinued”

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Posted 4 months ago

Hi there - we're sorry that we couldn't fulfil your order on this occasion. If you would like to discuss in more detail, please email onlineenquiries@expresselectrical.net

Posted 4 months ago

“Sent me products with faulty written on them and that had been installed before . Won’t use again”

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Posted 4 months ago

Hi there - apologies that you were sent a faulty item. This most definitely should not have happened and we appreciate your feedback to help us do better in future. Mistakes can happen from time to time and on this occasion, the faulty item was incorrectly packed. Upon looking into this, I can see this has now been resolved however if we can help you with anything else, please let get in touch. We hope this wouldn't effect you shopping with us in future.

Posted 4 months ago

“I was very disappointed.... You totally ignored my request on two accounts... firstly, I specified a delivery day on my original order and secondly, my follow-up email requesting confirmation as to what day the delivery will take place. Consequently, I had to make last minute arrangements with two different neighbours. I was not happy”

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Posted 7 months ago

Hi Ron - we are sorry to hear that you are not satisfied with our service. Could you please email onlineenquiries@expresselectrical.net so that we can look into this for you?

Posted 7 months ago

“Order ID: 40708 I placed an order recently and was advised by phone that several items weren't available Inc fused wylex item, paid £72. I was offered fusebox alternative,the young guy commented that it's value was higher than the wylex but they would honour it for good faith. At the time I was driving and couldn't stop to research, having received the order today I value fusebox brand at around £28. 4 days ago I responded to the issue by email but haven't yet received a reply. This is the first time I've used express electrical as a supplier and so far disappointed. Ps. One of the 3 fuses with fusebox 100a fused box was physically broken Date Added: 09/05”

Helpful Report

Posted 11 months ago

Hi David - we're so sorry to hear you are dissatisfied with your experience. We are currently looking into this as a priority and will contact you to keep you updated. Please be reassured we want to resolve this for you and hope to see you again soon as a returning customer. Again, we are so sorry for the inconvenience this has caused.

Posted 11 months ago

“'in stock' items took 4 weeks to arrive. Continued to advertise and take further orders despite being unable to fulfil the backlog. Disappointing. Items did eventually arrive though.”

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Posted 2 years ago

“From the 8 fittings I ordered for my garden three ended having to be replaced as the fittings had burnt out”

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Posted 2 years ago

“I ordered and never received because it was faulty and then got no response for the refund on and off for a few weeks to then finally receive after complaining...”

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Posted 2 years ago

“Never received my order”

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Posted 2 years ago

Express Electrical is rated 4.5 based on 609 reviews