Express Electrical Reviews

Name: Express Electrical
Address: Express Electrical, Miry Lane, Wigan, Lancashire
Rating: 4.49

4.5 Rating 1,032 Reviews

87 %

of reviewers recommend Express Electrical

4.5

Based on 1,032 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01942 311000

Email:

onlineenquiries@expresselectrical.net

Location:

Express Electrical,
Miry Lane,
Wigan
Lancashire
WN3 4AF

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Express Electrical 5 star review on 16th August 2025

DavidPhillips

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By the look of the reviews I am not the only one who has been scammed by the low prices for the smoke alarms. Requested a refund almost 4 weeks ago and all I get is emails saying my refund has been processed. They claim the money has left their account even though I don’t have my refund yet. AVOID THIS COMPANY. I wish I had checked the reviews first”

Helpful Report

Posted 4 years ago

“I’m another victim of paying hundreds of pounds to fulfil a requirement by law in Scotland I made the order end of January now it’s end of March so have requested full refund, very disappointed In companies such as this that continue to take orders and can not meet the customers minimum expectations although I bet there bank account looks healthy!”

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Posted 4 years ago

“Same as all the other comments, ordered smoke/heat alarms at the start of February and told would be delivered in 14 days, still not arrived by middle march and no communication from the company. Blows my mind that they will keep taking people's money for orders that they clearly know they can't fulfil, proper scammers, I would stay well away”

Helpful Report

Posted 4 years ago

“Ordered smoke and heat alarms from this company in January 2022 and have still not received anything by middle of March 2022. Express Electrical still sell them on their website stating they will be dispatched in 14 days. Requesting a refund today which I hope I will get a response from.”

Helpful Report

Posted 4 years ago

“Order 3 fire alarms and one heat alarm at the end of January. Still have not received. Just been getting automated emails back telling me there is a delay with the order even thou when i placed the order they said they where in stock just like it says now but there was no message saying you would be waiting until April. Have request my money back today. Before I loss that aswell.”

Helpful Report

Posted 4 years ago

“I ordered alarms and was told 14 days for delivery. I was then contacted and told March but I could cancel and money would be refunded within 48 hours. I did cancel and have yet to receive anything! They don't answer emails, they don't answer their sales phone. I called their head office and was told a director would be in touch. Nothing! This is an un-trustworthy company who have taken nearly £200 off me and effectively stolen it. DO NOT TRUST!”

Helpful Report

Posted 4 years ago

“Ordered 4 weeks ago. After no receiving my order I contacted them to find out what was going on. They assured me that there was no issues with stock and was just taking time to post all the orders. A few days later I got an email saying they don't have stock even if their website is still showing as in stock. Since then, only automatic replies.”

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Posted 4 years ago

“Ordered an in stock item. finally got a refund 4 weeks later due to item not being sent. Luckily ordered through Paypal or probably would not have got money back.”

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Posted 4 years ago

“Ok this is deserved... I gave these guys grief for poor communication and concern for length of time they took to deliver. Well, I received 2 smoke and 1 heat just over 3 weeks from my order. I didn’t receive an email confirmation. And only got automatic reply’s when I tried to email them. Thus the concern. 3 units delivered, 3 units fitted Absolutely no fuss. Cost me less than £100 for all 3 Other suppliers were quoting £80 a unit. 100% back these guys and anyone in the same position I was in. Give it time. They came in less than a month for me. Although Express Electrical Ltd you could be better at your customer communication. Automatic email replies do not promote confidence in your customers. Just saying. Cheers guys Wear ear plugs when testing, they are feckin loud.”

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Posted 4 years ago

“'in stock' items took 4 weeks to arrive. Continued to advertise and take further orders despite being unable to fulfil the backlog. Disappointing. Items did eventually arrive though.”

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Posted 4 years ago

“Ordered some HiSpec alarms, as they apparently had them in stock. Three weeks later, and no sign of the order. No response to several emails, and unable to get anybody on the phone. All you get is a prerecorded message saying to allow 14 days for delivery. Any negative comments put on their Facebook page are being deleted as soon as you post them. Will be doing a credit card charge back as soon as I can.”

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Posted 4 years ago

“£300 pound order still hasn’t shown up after 16 days, they don’t answer the phone and remove all Facebook comments..shocking company, if they haven’t any stock left, then don’t take peoples money…”

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Posted 4 years ago

“Shocking customer service. Five days after ordering heat and smoke alarms they told me they had a backlog of orders and it would be another week before they could deliver. Ordered alarms from another supplier on a 48 hour delivery and cancelled Express Electrical order. Express Electrical despatched their order even though I'd cancelled it and refused to respond to emails. The order was returned to sender when it arrived, as it was no longer required. Luckily, I paid for the order through PayPal and they have refunded the money. If you need to buy alarms, DON'T use Express Electrical!”

Helpful Report

Posted 4 years ago

“This is a dreadful company to deal with. Items claimed to be in stock, money taken then no product delivered. Automated reply service so no way of contacting them. Stay clear of these chancers.”

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Posted 4 years ago

“If your looking for a company who have fantastic customer services then this is it - everytime I contacted them to place smoke alarm orders they couldn't do enough - will GRW Handyman Services we will be using you all the time ty”

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Posted 4 years ago

“Absolutely joke of a company . Slow delivery without any communication. Unfulfilled order without communication. Told missing items would be sent ,they weren't. Refunded a lower amount than what I paid for items . Appaling customer care when trying to rectify the issue. Overall total sh#@show.”

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Posted 4 years ago

“It was very quick to get it delivered and the staff that I emailed where very helpful”

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Posted 4 years ago

“Bought wireless smoke/heat alarms from Wigan Branch delivery was slow but no fault of there's. However the heat alarm would not come to life, I phoned three times to seek advice and was cut off three times, next time I still could not speak to the section I wanted but was assured he would email them and arrange an urgent return call. Five days later still no call with advice. Same day I emailed the branch again no response. Fortunately I resolved the sticky switch myself so help no longer needed. This is shocking after sales treatment and will look elsewhere in future.”

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Posted 4 years ago

“Highly Recommend the Stockport Branch - Tom & Paul are both a pleasure to deal with anytime i have been in. Paul is my main point of contact who goes above and beyond for me each time i place an order, nothing is ever too much trouble and is incredibly helpful with orders & deliveries if i cannot collect. If you want an electrical wholesaler who will genuinely take care of your electrical needs, this is definitely the place for you. Very reliable and consistently provide a high quality service. Thanks again guys :)”

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Posted 4 years ago

“Amazing service and products from the Stockport branch.the guys there are all a credit to the company.will defo use again.”

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Posted 4 years ago

Express Electrical is rated 4.5 based on 1,032 reviews