Express Electrical Reviews

Name: Express Electrical
Address: Express Electrical, Miry Lane, Wigan, Lancashire
Rating: 4.48

4.5 Rating 986 Reviews

86 %

of reviewers recommend Express Electrical

4.5

Based on 986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01942 311000

Email:

onlineenquiries@expresselectrical.net

Location:

Express Electrical,
Miry Lane,
Wigan
Lancashire
WN3 4AF

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Express Electrical 5 star review on 16th August 2025

DavidPhillips

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made my order on monday 12.45am. Had to phone on wednesday as you Had forgotten my order. Receved part of my order Friday pm. Called to ask what happend to the rest Of my order but only got a voice mail. At 3pm . Order did come Saturday pm.”

Helpful Report

Posted 3 weeks ago

Hi Ronnie, We’re really sorry for the delay and the parts you’ve received in installments. This isn’t the experience we aim to provide. Please reply with your order number (or contact us so we can locate it immediately) and we’ll investigate what happened and arrange the remaining items to be dispatched as a priority. If you’d rather, you can email onlineenquiries@expresselectrical.net or call 01942 311000. We’ll review our order handling and communication to prevent this from happening again. Thanks for letting us know. Kind regards, Team Express Electrical

Posted 3 weeks ago

“Not arrived -I’m 88 the dpd guy waited 2 mins despite me adding delivery instructions and now he has plonked it at a pick Up point I can’t get to !!”

Helpful Report

Posted 4 weeks ago

Hi Pat, We’re really sorry to hear about the missed delivery and the trouble with the delivery instructions. This isn’t the experience we aim to provide. Please contact us with your order number so we can locate it immediately and arrange all possible options to get your order to you or back on track. You can email onlineenquiries@expresselectrical.net or call 01942 311000. We’ll review our delivery instructions and communication to prevent this from happening again. Thank you for letting us know. Kind regards, Team Express Electrical

Posted 3 weeks ago

“Excellent service as always from Express Electrical.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for the 5-star review! We’re delighted you had excellent service as always. If you need anything else, we’re here to help. Kind regards, Team Express Electrical

Posted 4 weeks ago

“good service”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for the 4-star review! We’re glad the service was good. If you need anything else, we’re here to help. Kind regards, Team Express Electrical

Posted 4 weeks ago

“Ver good service and the items came very quickly”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for the fantastic 5-star review! We’re glad the service was great and the delivery was very quick. If you need anything else, we’re here to help. Kind regards, Team Express Electrical

Posted 4 weeks ago

“Look into the issues with DPD.”

Helpful Report

Posted 4 weeks ago

“On time delivery and as it should be”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for the fantastic 5-star review! We’re glad the delivery was on time and as it should be. If you need anything else, we’re here to help. Kind regards, Team Express Electrical

Posted 4 weeks ago

“The smoke alarms I ordered from Express Electrical were as described and well packaged. However, for an express service, it took over a week for the items to arrive.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the review. We’re glad the items were as described and well packaged. We’re sorry for the delay with the express service and appreciate you sharing your experience. If there’s anything we can do to assist or improve next time, please let us know. Kind regards, Team Express Electrical

Posted 1 month ago

“Had an issue with a delivery but called me and got another package out with a refund and apology for what could then not be fulfilled. Excellent service and very keen pricing which rarely goes together! Thanks”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the fantastic 5-star review! We’re delighted you’re happy with the resolution and that you found our service excellent and pricing keen. If you need anything else, we’re here to help. Kind regards, Team Express Electrical

Posted 1 month ago

“Good site to visit and express delivery as stated. Good product,”

Helpful Report

Posted 1 month ago

Hi Stephen, Thank you for the fantastic 5-star review! We’re delighted you found the site easy to visit, the express delivery as stated, and that you’re happy with the product. If you need anything else, we’re here to help. Kind regards, Team Express Electrical

Posted 1 month ago

“Ordered 2 smoke alarms & 1 heat alarm for next day delivery. Tooka week to arrive, sent 2 chasing emails but no response. Still waiting for VAT Invoice - would not use again”

Helpful Report

Posted 1 month ago

Hi Nick, We’re really sorry for the delay with your order, the lack of response, and the missing VAT invoice. This isn’t the experience we aim to provide. We’ll look into your order immediately and arrange for the VAT invoice to be sent to you. Please email Saul@expresselectrical.net with your order number if you have it, and we’ll prioritise this. We’ll review our ordering and communication processes to prevent this from happening again. Thank you for bringing it to our attention. Kind regards, Team Express Electrical

Posted 1 month ago

“2 week wait for delivery and no communication regarding the delay. To finish on a positive, the chap that answered my call was bemused at the delay and dealt with their issue straightaway. The package was delivered next day, bravo 👏”

Helpful Report

Posted 1 month ago

Hi John, We’re very sorry for the delay to your delivery and for the lack of communication during that time. This is not the level of service we aim to provide, and we completely understand your frustration. We’re pleased that our team member was able to resolve the issue quickly once you got in touch, and that your package arrived the following day. Thank you for bringing this to our attention — your feedback helps us improve our processes to prevent this happening again. Kind regards, Team Express Electrical

Posted 1 month ago

“Always a 1st class service 10/10”

Helpful Report

Posted 1 month ago

Hi Tom, Thank you for the fantastic 5-star review! We’re delighted to hear you received a first-class service. If you need anything else, we’re here to help. Kind regards, Team Express Electrical

Posted 1 month ago

“Smooth ordering, quickly dispatched and delivered by DPD with great tracking. Can't find fault.”

Helpful Report

Posted 1 month ago

Hi Michael, Thank you for the fantastic 5-star review! We’re glad you found the ordering smooth and the dispatch and delivery with DPD to be quick with great tracking. If you need anything else, we’re here to help. Kind regards, Team Express Electrical

Posted 1 month ago

“Good price, quick delivery”

Helpful Report

Posted 1 month ago

Hi Tim, Thank you for the fantastic 5-star review! We’re glad you’re happy with the price and quick delivery. If you need anything else, we’re here to help. Kind regards, Team Express Electrical

Posted 1 month ago

“Was expecting delivery next day, two days at worst. Tried calling numerous times went straight to answerphone,left messages no response. Emailed with no response. Delivery turned up a week after ordering with still no reply. Shocking customer service”

Helpful Report

Posted 1 month ago

Hi there, We’re really sorry to hear about the delay and the lack of response. This isn’t acceptable, and we want to make this right. Please contact us at onlineenquiries@expresselectrical.net or call 01942 311000 so we can locate your order and resolve this as quickly as possible. We’ll review our communication and delivery processes to prevent this from happening again. Kind regards, Team Express Electrical

Posted 1 month ago

“If I hadn't called 2 days before I needed the parts I ordered, they would not have been delivered because they had not been posted. Ordered on the 3rd, money taken on the 4th, posted on the 8th after I called you. Not acceptable...........”

Helpful Report

Posted 1 month ago

Hi Christopher, Thank you for your feedback and for letting us know about the delay in posting the parts. We’re sorry for the inconvenience and that the order wasn’t delivered as expected. We’ll review our posting and communication processes to prevent this in the future. If there’s anything more we can do to assist with this order, please let us know. Warm regards, Team Express Electrical

Posted 1 month ago

“Still not received my order tried to make contact with express electrical but no response from them Phone number goes to ee voicemail only Bad bad service”

Helpful Report

Posted 1 month ago

Hi there, We’re really sorry to hear you haven’t received your order and that our contact line hasn’t responded. This isn’t what we want for our customers, and we take this seriously. Please contact us at onlineenquiries@expresselectrical.net or call 01942 311000 so we can locate your order and get this resolved as quickly as possible. We’ll review our communication and delivery processes to prevent this happening again. Kind regards, Team Express Electrical

Posted 1 month ago

“Excellent team dealing with the enquiry and follow up information on delivery.”

Helpful Report

Posted 1 month ago

Hi David, Thank you for the fantastic 5-star review! We’re thrilled you were happy with the enquiry handling and the follow-up on delivery. If you need anything else, we’re here to help. Kind regards, Team Express Electrical

Posted 1 month ago

“Great delivery turnaround”

Helpful Report

Posted 1 month ago

Hi Antony, Thank you for the fantastic 5-star review! We’re thrilled you were happy with the great delivery turnaround. If you need anything else, we’re here to help. Kind regards, Team Express Electrical

Posted 1 month ago

Express Electrical is rated 4.5 based on 986 reviews