Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.60

4.6 Rating 6,041 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

Info

4.6

Based on 6,041 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Explorer Travel Insurance:

Explorer Travel Insurance has been trading since 2011 and specialises in great value Single Trip, Annual Multi Trip, Medical Conditions, Winter Sports, Cruise and Backpacker travel insurance.

Buy direct and choose from up to 5 levels of cover with the added peace of mind that all policies are underwritten by Allianz (the world's largest insurer) and include gadget and cruise cover as standard.

We are based in Westcliff on Sea, Essex and are very proud of the excellent levels of service we provide to our customers both online and by our friendly and professional sales advisors. We don't have a maximum age limit for single trip policies and can offer cover for customers with, or without, pre-existing medical conditions.

Visit Website

Phone:

0345 373 0253

Email:

enquiries@explorerinsurance.co.uk

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting to track on Quidco!”

Helpful Report

Posted 8 years ago

“Do not touch this company with a bargepole, I paid out $200 to see the ships doctor for a rash, Which turned out to be eczema.. I made 4 phone calls numerous emails all ignored.. I finely received a cheque last week for the measly sum of £1.21.. AVOID this company at all costs. They do not like paying out & will ignore your calls & emails.. There Charlatans..”

Helpful Report

Posted 8 years ago

“i made a mistake filling in online then after we had traveled was told we were not covered for theholiday i asked for some of the premium back but was told no paid 52.17 but was not covered at all will never use this cowboy outfit again be warned”

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Posted 8 years ago

“Booked a cruise in August 2017, my family did not receive our luggage at the destination airport and was left without anything for 5 days. Which as you can imagine was a nightmare on a cruise. We came home and put a claim in as according to the platinum cover which we paid for. I was told today that we should have claimed of the airline. This information was given 4 months later. Why sell a policy to be insured for such things to be told this, but apparently its all in the wording. Actually it was my cases that were lost/delayed, not a delayed flight as in section B8 in which the company is claiming. It is safe to say i have an appointment for legal advice tomorrow. I WOULD SUGGEST NO ONE USES THIS COMPANY.”

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Posted 8 years ago

“I took this holiday insurance out in full understanding that my cancellation charges would be covered so that I could go away with my Mum on a cruise earlier this year. EXPLORER TRAVEL INSURANCE which I thought it was who then put me in touch with FOGG TRAVEL INSURANCE have sent me a letter today saying that they won’t pay out any of the £2,500 that is owed because my mums illness was in 2016 despite the fact we have a doctors note stating that she was okay at the time of booking. We’ve had lots of problems with travel insurance in the past and now this on top of my Mum passing away really has topped it off while I’m still trying to grieve. We take insurance out on cars, on holidays, our homes and many other things but they always seem to have a way of getting out of it rather than providing you with a service you take it out for in the first place ! so it’s quite hard to accept especially after what’s happened and with actually paying more thinking it was the best one. Clearly not”

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Posted 8 years ago

“Would not pay on a technicality! went through medical records and would not pay because on of the party suffered with piles and did not declare. Avoid Avoid”

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Posted 9 years ago

“My friend aged76 years is lying in a Portugese hospital with ship fracture for the past ten days , explorer insurance have done absolutely nothing to help , in a clause re medical treatment it says they offer an alternative if the facility is inadequate, how inadequate is 10 days , 2 bed sores and still they refuse to offer an alternative”

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Posted 9 years ago

“Avoid - basically ignored when we needed them in the middle of the night - sent me an email asking questions that were already answered when the policy was taken out!! Instead of helping us as we didn't know which hospital we were authorised to go to. Finally sorted it myself at 2am in the morning with a very sick parent. The following day I emailed them (again) asking where we else we could go as the treatment was less than satisfactory very basic & still feeling unwell. Nothing. No reply. Ignored. Thankfully parent became better after a visit to a good chemist & a call back home to her own GP. Dread to think what would've happened if things got worse & luckily towards end of holiday. Do not use I will avoid this company from now on & warn others too.”

Helpful Report

Posted 9 years ago

Explorer Travel Insurance is rated 4.6 based on 6,041 reviews