Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,827 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,827 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I insured my mum and was accepted with this company in april 2019 which was a good policy for the price we paid given she had several medical issues for a cruise in october ...on 20th August my mum has a fall so I thought I was doing the right thing by declaring this to the company bug was told that they could no longer insure her with her having a fall which was a shock with only 5 weeks to go before the cruise and to twist the knife they said if I cancelled the now invalid insurance my mum would only get back 50% of what she paid!!! Totally unacceptable... I feem like we have been ripped off by this very uncaring company”

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Posted 5 years ago

“Very helpfull”

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Posted 5 years ago

“Disgraceful experience with explorer. Those who have a good word to say of them appear not to be claims clients. See what happens when you make a claim. Promise after promise to settle and nothing transpires. Do not recommend”

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Posted 5 years ago

“THis company disgraces itself in settling claims. Time after time they promise payment on its way. Fails to happen within a reasonable period of time”

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Posted 5 years ago

“I have claim on going at the moment . Nobody answers the phone , email auto reply saying I’ll be dealt with in 10 days. Which I have has many times . I have asked for updates. No reply. Lost documents even when sent on email twice . Asked for a call . No response Asked for complaints email and number , no response . This has been going on for 6 weeks . now . Will be forwarding my compliant to the FFS . Terrible customer service .”

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Posted 5 years ago

“Have been trying to get my claim settled for over a month. Continuously promised settlement but without success”

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Posted 5 years ago

“Wouldn't even give one star, by far the worst travel insurancer, the team seem uneducated in there field therefore extremely unhelpful. Bitterly disappointed with the service.”

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Posted 5 years ago

“Booked a holiday to Israel with family and missed our connecting flight. No further flight for 48 hrs so decided to reyurn home. Thought insurance would cover the lose of nearly 4000 pounds. Insurance claims company refused to pay any compensation after awaiting 8 weeks for decision.”

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Posted 5 years ago

“I had to make a claim for holiday cancellation due to my Wife's sudden death due to fatal heart attack on the 10th april 2019. I am still waiting for a resolution to my claim ( 16th June 2019 ) I find this delay totally unacceptable at this very sad time for me.”

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Posted 5 years ago

“called 'emergency line' for son ill in Peru and waited 35 minutes with no reply. Could not speak to them. If my son had been able to make this call he would have been charged at international rates and disconnected every few minutes. I wonder if they pay for a necessary hospital stay with a serious respiratory condition.”

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Posted 5 years ago

“I had a blood test which meant I had to cancel my plane costing £200. I understand your policy did not cover this. Unfortunately I will not use you in future and find protection from a holiday insurance from a company I can rely on.”

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Posted 5 years ago

“The price was O K. But when I came to make a (medical) claim and sent all the supporting documents they lost them, even when sent registered post. I am still arguing.”

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Posted 5 years ago

“Wish I didn't have to go through the medical questionnaire every time if there are no changes!”

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Posted 5 years ago

“Thought this was excellent value for money until I tried to claim. Got medical expenses and new ticket to fly home but not heard one word about expenses that I had to pay out for the extra 12 days I had to remain in Aus. Dogs food transport etc. I would have rated this totally different if I had received this when phoning up re this several people informed me they would get right onto it still waiting ann morris”

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Posted 6 years ago

“My expensive electric wheelchair was damaged beyond repair on a flight from Australia and today I have been told that it is NOT covered by the policy. Surely as an essential part of my luggage any reputable travel insurance should cover it against loss or damage. Anyway, I have just issued a court claim. Let's see what the law has to say on the matter.”

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Posted 6 years ago

“How can anyone review insurance unless you have claimed ?”

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Posted 6 years ago

“just what we needed”

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Posted 6 years ago

“Very bad, I had to have a medical claim and still no one is replying to my emails”

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Posted 6 years ago

“I purchased my travel insurance as soon as i booked my holiday which was over 6 months prior to my departure. I declared all previous medical conditions. A month before my departure i was referred to hospital for a scan which was unrelated to the previous medical conditions declared. I phoned the company to tell them only to be told they would not insure me for anything related to this scan. Surely this is the reason you take travel insurance out - to cover you for unforeseen problems. It ruined my holiday to Asia knowing that I was not covered. Why did I bother to take out insurance? My policy was a waste of my money, Do NOT buy from this company!”

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Posted 6 years ago

“Renewed my annual travel policy with Explorer Travel Insurance and all goes well, they take my money a month prior to the policy renewal date (should have started to smell the coffee!) 2 days prior to it starting updated a pre-existing condition on the phone. When you try to claim, they direct you use a claims firm that handles this for them and this firm avoids the facts and seems to prioritise NOT PAYING OUT. Will be going to the Ombudsman if they persist. My advice is avoid them, you only really know how good they are when you try to claim. I cant imagine the problems if you fell seriously ill in another country and you have to deal with their third party. They could even get my name right!”

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Posted 6 years ago

Explorer Travel Insurance is rated 4.6 based on 5,827 reviews