Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,929 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,929 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service good value for the money.”

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Posted 6 years ago

“A little expensive for a single trip, but got the cover I wanted.”

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Posted 6 years ago

“Happy with the insurance although I was unhappy that about 4 days later I received an e mail offering 10% off.”

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Posted 6 years ago

“Not having traveled as yet , unable to comment , as i have nothing to comment on !”

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Posted 6 years ago

“It was very easy to arrange and the cover seems to be all I need. The real proof will be if I have a claim.”

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Posted 6 years ago

“Booked insurance whilst travelling to New York. Quick and easy and price was reasonable, I guess. Not sure what the company would be like to actually make a claim with, so that's why I've put 4* and not 5.”

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Posted 6 years ago

“nothing till we get back from our holiday”

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Posted 6 years ago

“Great product, I've been with this company for years. My only negative is their renewal process, they don't send a quote for the next year, you have to apply online and it's usually cheaper to renew as a new customer through a comparison site which is a bit ludicrous. There's no attempt to keep customers through a loyalty scheme or rewards for repeat custom, that said I still buy their insurance as its a good product.”

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Posted 6 years ago

“Very easy to purchase, transparent listing, great customer service when I needed a quick reply.”

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Posted 6 years ago

“Quick and easy to use”

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Posted 6 years ago

“Great firm to deal with no problems”

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Posted 6 years ago

“Used Explorer several times, easy to purchase online and good value. Luckily I have not (up to now) had a claim so unable to provide review on that aspect of their service - fingers crossed it stays that way!”

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Posted 6 years ago

“Good price, helpful staff. Documents were posted to me which I like.”

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Posted 6 years ago

“Site easy to navigate. Very competitive rates”

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Posted 6 years ago

“Took out insurance for holiday it is not worth the paper it is written on”

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Posted 6 years ago

“Love this company have used them for about 2 to 3 years. Go away with no worries and give medical conditions which are then covered.”

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Posted 6 years ago

“Well priced for those with health issues easy to access and navigate web site”

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Posted 6 years ago

“Easy to get a quote online and helfpull telephone call to double check something.”

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Posted 6 years ago

“Went on a holiday cruise taking out Platinum Cover (Highest). British Airways lost our luggage which eventually caught us up 3 days later after a lot of leg work. 3 days without prescribed medication left me in a pretty bad state for the rest of the holiday. After speaking to there EXTERNAL insurance claims I was advised that I can claim £50 a day for my baggage, and that's all for a holiday experience that was totally ruined. I called Explorer Travel Insurance again asking them to clarify on the poor level of cover for the Platinum level policy, they advised they have no connection with claims and how they assess cases, and that I would need to take this up with claims who do not appear to be affiliated with Explorer Travel Insurance. "They're happy to sell top level of cover but when things go wrong they will not provide the compensation expected for level of cover", as i was told by the sales agent there are exceptions to every statement of cover in the policy!”

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Posted 6 years ago

“I had a lovely holiday and felt secure in the knowledge that I was insured by Explorer.”

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Posted 6 years ago

Explorer Travel Insurance is rated 4.6 based on 5,929 reviews