Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,929 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,929 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased Explorer Travel Insurance recently & even though we thankfully haven’t had to use the insurance I am very confident that should we need to the service will be satisfactory. The regular emails make the service feel more personal unlike other top companies we have used previously who are un contactable. Will be using in the future & recommending.”

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Posted 3 years ago

“Website link to make a claim doesn’t work. Emailed them questions regarding my claim and no response.”

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Posted 3 years ago

“Quick excellent service”

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Posted 3 years ago

“Adequate and fit for purpose. However, I’ve recently and suddenly started receiving numerous irritating emails from some bloke called Ian who clearly thinks I’m interested in him and what he’s getting up to! The emails are arrogant & annoying. I’ve now unsubscribed.”

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Posted 3 years ago

“Easy to book online and prices are competitive. However, not so easy when attempting to make a claim - another company is used and the phone number given by Explorer rings as 'you have phoned an incorrect number!' This was explained to be my an Explorer staff member as meaning the number is correct but they are busy at that time. Surely a recorded answer should mention they are busy and NOT that you have dialled an incorrect number. the only way to reach them is to email them - not ideal when you just want some advice.”

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Posted 3 years ago

“Have purchased a good few policies with ex plorer have found them excellent”

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Posted 3 years ago

“Travel Insurance at a reasonable price and easy & quick getting aquote”

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Posted 3 years ago

“I suffered a heart attack while on holiday. Explorer agents and representatives were extremely helpful and supportive to both me and my wife during my stay in hospital and my extended stay following discharge while I recovered sufficiently to be flown home. My subsequent claim was dealt with professionally and quickly. The whole experience was impressive.”

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Posted 3 years ago

“I have been insured with Explorer for at least 7 years and have always found them easy to deal with. I did have a small claim some years ago and this was dealt with alright.”

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Posted 3 years ago

“Easy to arrange, comprehensive cover at an affordable price. Covers medical conditions when disclosed.”

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Posted 3 years ago

“So far so good and I hope I do not have to claim to prove a point otherwise.”

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Posted 3 years ago

“well priced”

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Posted 3 years ago

“Very easy to get an insurance policy on line even with our underlying medical conditions and also the quote was very reasonable, Thank you.”

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Posted 3 years ago

“Fits the bill”

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Posted 3 years ago

“We used Explorer Travel insurance when we went to Australia in 2019 and received great service. Now that we can travel again it made good sense to get our insurance from a company we know and trust”

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Posted 3 years ago

“Great deal and very easy to buy online”

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Posted 3 years ago

“Service ok but annoyed to receive a text offering a 15% discount the day after taking out the travel insurance!”

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Posted 3 years ago

“Easy to organise insurance. We have used you before and particularly like the fact that you can insure our nut allergic son. He now buys his own policy as an adult but we continue to use you too.”

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Posted 3 years ago

“Very easy to understand and Very simple website”

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Posted 3 years ago

“Easy enough to buy. But will only know if any good if I need to put a claim in and I get paid. Touch wood, I won't have to.”

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Posted 3 years ago

Explorer Travel Insurance is rated 4.6 based on 5,929 reviews