Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,825 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,825 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“I have not travelled yet!”

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Posted 6 years ago

“Never claimed yet but always an increase premium. How aia no claims bonus.”

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Posted 6 years ago

“The person l spoke to on the phone was very polite and answered all the questions that was asked with regard to my insurance.”

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Posted 6 years ago

“Used Explorer Travel on more than one occasion, good service with competitive prices.”

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Posted 6 years ago

“Very efficient, prompt response and a fair deal, good follow up renewal system.”

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Posted 6 years ago

“Not gone away yet but the staff were very helpful.”

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Posted 6 years ago

“I had an accident in the USA. I had to claim against my policy. From the first contact with explorer everything was handled well. Fortunately I wasn't kept in hospital just treated in the ER. Everything went smoothly. Explorer dealt with all the bills and correspondence. I will use Explorer again.”

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Posted 6 years ago

“Since I have been fortunate enough not to have had to claim on my insurance it would be hard to rate efficiency on dealing with claims. However when my renewal date neared your e-mail did not give a price and suggested phoning which I did. Much to my surprise when I phoned it was suggested it would be easier to go online and do it. ( ????? )”

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Posted 6 years ago

“Easy to contact, easy to deal with, well informed staff and good value for money. What's not to like!”

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Posted 6 years ago

“I have rated acceptable because the procedure was easy as regards to applying, but you do not know how good the company is until you have to make a claim !!”

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Posted 6 years ago

“Renewal of existing policy, was fairly straightforward as no change to it. Only negative is I didn't get confirmation email this time but have done in previous years.”

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Posted 6 years ago

“With a fair collection of medical problems I always find it easier to list these on line rather than one the phone. You've to get this right and a couple of queries were quickly resolved with a phone call. I have insured with Explorer before and, unfortunately had to make a claim. This took more time to resolve than I expected [ hence the 4 start rather than 5 star rating ] but they paid in full without a quibble”

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Posted 6 years ago

“I find them the best value for money especially when your over 75”

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Posted 6 years ago

“Simple process works perfectly each time, would be even easier if the system remembered me and simply asked if there were any changes. Fully intend booking again.”

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Posted 6 years ago

“Unfortunate that the insurance was for a cruise holiday which was cancelled--with the deposit returned directly from the travel company-insurance thus not required!!!”

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Posted 6 years ago

“Easy to organise and a fair price”

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Posted 6 years ago

“Well priced,will report further when back from holiday”

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Posted 6 years ago

“Completed application online which was very straightforward, Medical conditions accepted at a very competitive price, all details downloaded which is good as you can access all the information if needed home & abroad, I did speak direct to customer service to clarify a situation and they were very helpful. I have recommended Explorer Travel Insurance to friends who are also happy, not made a claim and hope I never do but for sure I will continue to renew with Explorer.”

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Posted 6 years ago

“As I haven’t traveled yet I can only comment on the ease at which I purchased the insurance and although I am over 70 and going away for two months, this also presented no problems. I would not hesitate to use or recommend Explorer again. I also asked for paperwork to take with me and again completely strait forward.”

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Posted 6 years ago

“The presentation of literature via e mail very clear. Thankfully I did not have to make a claim which would have been the acid test”

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Posted 6 years ago

Explorer Travel Insurance is rated 4.6 based on 5,825 reviews