Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,859 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very clear and easy to work out which insurance suited best. The prices are pretty reasonable too. Only gave it a 4 as I know claiming isnt always so straightforward and havent experienced that yet so cant comment”

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Posted 6 years ago

“Good website and very reasonable prices although not had to claim for anything so difficult to assess overall quality of the policy”

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Posted 6 years ago

“Competitive quote value for money policy to suit our travel requirements”

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Posted 6 years ago

“I just wish the staff had more autonomy and were not just following a script”

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Posted 6 years ago

“Were pleasantly surprised how good your rates were as both my husband and I have medical issues. Unfortunately we lost our passports in Malaga airport on Saturday so I have had to make a claim in respect of this, but the staff were very helpful when I telephoned them today.”

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Posted 6 years ago

“As we have been fortunate as not to have ever made a claim we have no experience other than customer service when purchasing insurance & some advisers have been very good but some not so good”

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Posted 6 years ago

“Generally satisfactory although disappointed to discover that river cruising was no longer covered as part of the standard package when it had been the previous year.”

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Posted 6 years ago

“I found them kind and helpful with the normally confusing procedure”

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Posted 6 years ago

“Good quality insurance at an acceptable price”

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Posted 6 years ago

“Was very easy to navigate”

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Posted 6 years ago

“This is the second year I have purchased Explorer Travel Insurance but fortunately I have had no need to make a claim. I thought that the price was very competitive for over seventies.”

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Posted 6 years ago

“Easy to use website. The medical questions relating to my diabetes were relatively easy to answer.”

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Posted 6 years ago

“Not gone away yet but the staff were very helpful.”

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Posted 6 years ago

“Renewal of existing policy, was fairly straightforward as no change to it. Only negative is I didn't get confirmation email this time but have done in previous years.”

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Posted 6 years ago

“With a fair collection of medical problems I always find it easier to list these on line rather than one the phone. You've to get this right and a couple of queries were quickly resolved with a phone call. I have insured with Explorer before and, unfortunately had to make a claim. This took more time to resolve than I expected [ hence the 4 start rather than 5 star rating ] but they paid in full without a quibble”

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Posted 6 years ago

“The presentation of literature via e mail very clear. Thankfully I did not have to make a claim which would have been the acid test”

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Posted 6 years ago

“Very easily sorted out and quickly downloaded I'm also very happy with the cost”

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Posted 6 years ago

“Good value for money. Easy on line system.”

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Posted 6 years ago

“It’s good , it could be even better , on line was easy”

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Posted 6 years ago

“Setting up the policy was straightforward. Proof of service will be demonstrated if I have to make a claim.”

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Posted 6 years ago

Explorer Travel Insurance is rated 4.6 based on 5,859 reviews