evolveclothing.com Reviews

Name: evolveclothing.com
Address: Unit 4 Letterkenny Retail Park, Letterkenny
Rating: 4.53

4.5 Rating 1,802 Reviews

88 %

of reviewers recommend evolveclothing.com

Company Reviews

Metrics

Info

4.5

Based on 1,802 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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evolveclothing.com 5 star review on 18th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having paid for next day delivery I still have not received the scarf I purchased . Neither is there any up to date tracking information. This was a Christmas present and the recipient returns to the Netherlands on 2/1/24 . Very dis appointing and I have received no reply to my email.”

Helpful Report

Hi Eva, Thank you for taking the time to leave us a review. We are so sorry to hear about the delay in receiving your order, particularly as it was intended as a Christmas present. Our website clearly stated that orders placed on or after the 21st of December could not be guaranteed for Christmas delivery. We sincerely apologise for any frustration this may have caused. Upon reviewing your tracking information, it appears that the item is due for delivery today (28th of December). We appreciate your patience during this time. If there's anything else you'd like to discuss or if you have additional concerns, please feel free to reach out to us via email: shopping@evolveclothing.com. Thank you, Evolve Customer Service

“The shirt looks completely different colour to the one that arrived. It was the correct name but the shirt in the picture look much lighter and that’s what I thought I bought”

Helpful Report

Hi There, Thank you for taking the time to leave us a review. We're truly sorry to hear that the colour of the shirt you received didn't match your expectations based on the online images. We understand how important it is for the product to reflect the advertised colour accurately. We greatly appreciate your valuable input as it assists us in enhancing our customers' shopping experiences. A prepaid return label has been sent to your email address to facilitate the return of the item, and we assure you a full refund will be processed promptly upon receipt. If you have any questions or concerns please don't hesitate to reach out to us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“On 8/12/23 my order for the 11 degrees cobalt hoodie size M was confirmed. Today my parcel arrived with a completely different colour to what I ordered. My Son's 18th Birthday is tomorrow & I do not even have the top i ordered!! This was my first time shopping with you & I'm very disappointed. I would like it replaced for what I ordered ASAP maybe I can at least give it to him gor Christmas.”

Helpful Report

Hi Karen, Thank you for taking the time to leave us a review. We are so sorry to hear about this issue with your order. We deeply regret that the item received differed in colour from what was selected. Our team has investigated the matter, and it appears that the discrepancy lies in the online image of the product, where the shade of blue appeared lighter than the physical item you received. We acknowledge this error and have taken immediate steps to rectify it. A prepaid return label has been sent to your email address to facilitate the return of the incorrect item, and we assure you a full refund will be processed promptly upon receipt. Your feedback is valuable to us, and we are committed to improving our processes to prevent similar occurrences in the future. Thank you for bringing this to our attention, and we appreciate your understanding. Thank you, Evolve Customer Service

“Returned an item and did not get refunded accordingly. I paid 63.40 and should have been refunded that minus the 4 euro return fee. Will not be using them again and do NOT RECOMMEND unfortunately.”

Helpful Report

Hi, We apologize for any confusion regarding your refund, and we appreciate you bringing this matter to our attention. After reviewing your order details, we want to clarify that you were indeed refunded the correct amount. Your original order was €58.45, and the €4.00 return fee was appropriately deducted, resulting in a refund amount of €54.45. We understand the importance of transparency in these matters, and we're sorry for any inconvenience caused. If you have any further questions or concerns, please feel free to reach out via email: shopping@evolveclothing.com, and we'll be happy to assist you. Thank you, Evolve Clothing Customer Service

“I never received my items. This is the first time ordering from the site and it was a gift for my nephew that unfortunately, i won't have in time for my upcoming party, beyond disappointed and would like a full refund.”

Helpful Report

Hi Ethan, Thank you for taking the time to leave us a review. We are sorry to hear about the delay in receiving your order, and I understand the frustration caused. After a thorough investigation, we have identified that the issue lies with USPS, as they have been experiencing some technical difficulties in the USA. Please be assured that we are actively in contact with USPS to address this matter and expedite the delivery of your parcel. We understand the importance of your order, particularly as it was intended as a gift, and we sincerely apologise for any inconvenience this delay may have caused. Our team is closely monitoring the situation, and we are committed to resolving this issue as swiftly as possible. We appreciate your patience and understanding during this time. If you have any further questions or concerns, please reach out to us via email: shopping@evolveclothing.com Thank you, Evolve Clothing

“Ordered shoes and they sent 2 different ones so now have to return. Also one was scuffed like was a display one”

Helpful Report

Hi Paul, Thank you for taking the time to leave a review. We're truly sorry for the mix-up with your recent order, and we appreciate your feedback. You are fully entitled to a full refund for the incorrect and scuffed items. An email has been sent to you containing a prepaid return label you can use to send the item back to us. Once again, we apologise for any inconvenience you have faced, and we appreciate your understanding and patience as we work to resolve this situation to your satisfaction. If you have any further questions or concerns, please do not hesitate to reach out to us via email: at shopping@evolveclothing.com, and we will be more than happy to assist you. Thank you, Evolve Customer Service

“My jacket seems to be stuck at LHR”

Helpful Report

Hi Chris, Thank you for taking the time to leave us a review. I am so sorry to hear there has been a delay with the shipping of your order. Based on your order tracking information, I can confirm that your parcel is currently passing through customs in Australia. As soon as customs clear your parcel, the next step will be delivery. If you have any questions or concerns regarding your order please don't hesitate to reach out to us via email: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Order says dispatched on 17/07 now the 29/07 and no update or delivery”

Helpful Report

“Im very disappointed because you delivered to me a different wallet. and you charged me for post fee. I ordered a blue twilight hilfiger wallet and this is what i got. So please send me the right one what i ordered . reference no. 152685”

Helpful Report

Hi Attila, We sincerely apologise for the error in delivering the wrong wallet to you and any inconvenience caused. We understand your disappointment, and we are committed to making it right. To facilitate the return of the incorrect item, we will be sending you a prepaid Royal Mail return label via email. This will ensure that you can return the item to us without incurring any expenses. Furthermore, we want to assure you that the correct blue Twilight Hilfiger wallet has been arranged for dispatch. We have also provided you with a new Royal Mail tracking number via email. You can use this tracking number to monitor the progress of your package and ensure its safe and timely delivery. We appreciate your understanding and patience throughout this process. Should you have any further questions or concerns, please do not hesitate to reach out to our customer service team via email: shopping@evolveclothing.com. Once again, we apologise for the inconvenience caused and thank you for your cooperation in resolving this matter. Thank you, Evolve Customer Service

“Where is may parcel. Never arrived. :-(”

Helpful Report

Hi Ronald, Thank you for taking the time to leave us a review. I am so sorry to hear you have not received your order at this time. I can see based on your order tracking number that your parcel is currently being processed by customs in the Netherlands. As soon as your parcel passes customs the next step will be the delivery of your order. If you have any questions or concerns, please don't hesitate to reach out via email: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Haven't received item yet”

Helpful Report

Hi Darren, Thank you for taking the time to leave us a review. I am so sorry to hear you have not received your order at this time. I can confirm based on your tracking number that your order is due to be delivered today (20th of March) between 9:00am - 12:00am. If you have any questions or concerns please don't hesitate to reach out to us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Didn't get my order”

Helpful Report

Hi Artūras, Thank you for taking the time to leave us a review. I am so sorry to hear you have not received your order at this time. I can see based on your order tracking number that your parcel is currently being processed by customs in Lithuania. As soon as your parcel passes customs the next step will be the delivery of your order. If you have any questions or concerns, please don't hesitate to reach out via email: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Nice shop downstairs. Upstairs personnel are ignorant, arrogant, unhelpful and forgetful.... unless perhaps your a professional sportsperson. Go to Watsons on the main St in Letterkenny if you want a professionally tailored suit and great customer experience!!”

Helpful Report

Hi there, Thank you for taking the time to leave us a review. I am so sorry to hear you had this experience in our Letterkenny store. We always strive to provide our shoppers with excellent customer service, I am so sorry to hear this was not your experience. We would really appreciate it if you could reach out to us with more information so we can ensure this does not happen again. You can contact us on: 074 916 1615 or via email: shopping@evolveclothing.com Thank you, Evolve Customer Service

“I got Tommy Hilfiger boots recently and within the first week the item began to tear on the first wear, I tried to sort this myself but I am still faced with the same issue.”

Helpful Report

“Ordered beginning of Jan and still have not received any info regarding tracking or shipping. Why state its 7-10 days? Please refund”

Helpful Report

“slooooooow shipping. Order was placed first of year and still does not show to ship until march. havent received the product i ordered will update when received”

Helpful Report

Hi Jeremiah, Thank you for taking the time to leave us a review. I am so sorry to hear you have not received your parcel at this time. I can confirm your order has been dispatched and received by Royal Mail on the 3rd of January. Unfortunately, Royal Mail is currently experiencing severe delays on international parcels due to a cyber incident. Your item is currently stored in Heathrow and will be dispatched by Royal Mail as soon as this issue is resolved. We have been assured by Royal Mail that they are doing everything possible to ensure the delay is as minimal as possible. Please accept our sincere apologies for any inconvenience this delay has caused. If you have any questions or concerns please don't hesitate to reach out via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Not good enough. Still haven't received my order and it was placed in late December.”

Helpful Report

“Ordered size 12 Uk Tommy hilfiger shoes. Received size 12 US ... should of been made clear when ordering that they were 12 US. Disappointed to say the least.”

Helpful Report

Hi Brian, Thank you for taking the time to leave us a review. I am so sorry to hear you were unhappy with the sizing of the shoes you ordered. I can confirm all shoes on our website are based on UK sizing. You are of course fully entitled to return the item back to us for a refund. If you have any questions or concerns please don't hesitate to get in touch via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Took far too long for items to arrive, although it was over Christmas and postal strikes so could have been because of that but I’ve now returned 1 of the pairs of trainers and I’ve lost £3.50 for returning them. I wasn’t made aware of this when I ordered them so I won’t be ordering from Evolve again.”

Helpful Report

Hi Kraig, Thank you for taking the time to leave us a review. I am very sorry to hear you were unhappy with the speed of delivery. As per our returns policy, a deduction of £4 is applied to cover the cost of the return. If you have any questions or concerns please don't hesitate to get in touch via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Purchased a jacket on 18th December with an understanding that it was close to Christmas so it may take a little longer than normal to get to me. 21 days later and the tracking still says that it is sitting in the United Kingdom - cleared and waiting international departure since Dec 31st. This is a totally unacceptable delay for this day and age when I received an item from a rival UK company within 10 days. Evolve need to reassess their distribution channels if they want a higher rank than 1 out of 5.”

Helpful Report

Hi Kari, Thank you for taking the time to leave us a review. I am so sorry to hear there has been a delay regarding the delivery of your order. Unfortunately, I can confirm the delay was due to ongoing Royal Mail strikes that have caused a significant delay at the Royal Mail sorting depot. I can see based on your order tracking number that your order has since been delivered to you. Please accept our sincere apologies for any inconvenience caused. If you have any questions or concerns please don't hesitate to reach out to us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

evolveclothing.com is rated 4.5 based on 1,802 reviews