Name: evolveclothing.com
Address: Unit 4 Letterkenny Retail Park, Letterkenny
Rating: 4.53

“I didn’t expect to pay £14,30 for the return. In the email I received when ordered the shoes is said that you keep £3 from the refund. This is a total disinformation and disrespect for the costumer”

Helpful Report

Hi Marian, Thank you for taking the time to leave us a review. I can confirm we have not received your return at this time. We do not charge £14.30 for returns. A charge of £3 is applied to cover the cost of the return. I have reached out to you via email to get this resolved for you as soon as possible. Thank you, Evolve Customer Service.

“Bought a shirt advertised as large. Didn't state that it was slim fit. No use to me.”

Helpful Report

Hi Bernard, Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with the shirt you purchased. In the product description of the item you purchased it states: "Fit: Slim" You are of course fully entitled to return the item back to us for a refund. If you have any questions or concerns please don't hesitate to get in touch with us via email: Shopping@evolveclothing.com Thank you, Evolve Customer Service

“Very poor! I placed an order and was emailed later on the following day to inform me they didn’t have the item I’d ordered.”

Helpful Report

Hi there, Thank you for taking the time to leave us a review. We're very sorry for any inconvenience caused. Your order has been fully refunded. If you would like to get in touch with any questions or concerns, please send us an email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Very disappointing experience and won't be using them again!”

Helpful Report

Hi Conor, Thank you for taking the time to leave us a review. I am so sorry to hear you were disappointed with your shopping experience with us. I have reached out to you via email for further clarification as to what the issue was. We always strive to provide the best customer experience and we are very sorry this was not your experience. Thank you, Evolve Customer Service

“I still don't have the goods.”

Helpful Report

Hi Lubomir, Thank you for taking the time to leave us a review. I am very sorry to hear you have not received your order. I have looked into this for you and can see based on your tracking information that your order is due for delivery today (01/06/2022). If you have any questions or concerns please get in touch via email at: Shopping@evolveclothing.com Thank you, Evolve Customer Service

“Paid for 48 hour recorded delivery and the item came well after 4 days later. Was disappointed in the speed of the service.”

Helpful Report

Hi Ashleigh, Thank you for taking the time to leave us a review. We are so sorry to hear your parcel did not arrive within 48 hours. I have looked into this with your tracking information and it appears the delay was caused by a scanning issue at the delivery depot which took longer than expected to resolve. I have issued you a refund on the cost of postage as an apology. If you have any questions or concerns please get in touch with us via email at: Shopping@evolveclothing.com Thank you, Evolve Customer Service

“Great service and helpful.”

Helpful Report

Hi Patricia, Thank you for taking the time to leave us a review! We are so glad to hear you were happy with our service. Thank you, Evolve Customer Service

“Awful! Why let me buy an item and then find out a week later it’s out of stock when I paid for 48 hour delivery.”

Helpful Report

Hi there, Thank you for taking the time to leave us a review. We're very sorry for any inconvenience caused. I can confirm an email was sent to you the same day as your order was placed informing you of the issue. Your order has been fully refunded. If you would like to get in touch with any questions or concerns, please send us an email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Ordered some lovely trainers at a discounted price, only to be told they don’t have them in stock :(”

Helpful Report

Hi there, Thank you for taking the time to leave us a review. We're very sorry for the inconvenience caused. Your order has been fully refunded. If you would like to get in touch with any questions or concerns, please send us an email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Your product i ordered was not in stock eventough it was on website”

Helpful Report

Hi Gerard, Thank you for taking the time to leave us a review. We're very sorry for the inconvenience caused. Your order has been fully refunded. If you would like to get in touch with any questions or concerns, please send us an email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Still waiting for my order ...”

Helpful Report

Hi Morizot, Thank you for taking the time to leave us a review. I can see based on your DHL tracking number that your parcel is due for delivery today (7th of March). If you have any questions or concerns please get in touch with us via email at: Shopping@evolveclothing.com

“Ordered a waistcoat on Feb 8th. Feb 11th it was was shipped with DHL (Evolve says). Still haven’t received it. The tracking number doesn’t exist with DHL.”

Helpful Report

Hi Askel, Thank you for taking the time to leave us a review. I am very sorry to hear there has been a delay with the delivery of your order. I have got in touch with DHL to find out why there was a delay and unfortunately, a scanning issue at the DHL depot has caused the delay. This has now been resolved and your parcel will be delivered to you in the next 24 hours. I have reached out to you via email to confirm this with you. Thank you.

“Not received my order. Just noticed lost of other people have never received their order. Going to give them a couple more days.”

Helpful Report

Hi Anthony, Thank you for taking the time to leave us a review. Unfortunately, I can see there are no orders currently linked to your account. I have reached out to you via email to confirm this with you.

“Terrible ordered 2XL WAS MORE LIKE A MEDIUM I ORDER THESE CLOTHES THEY ARE MEANT TO BE FOR RUGBY BUILT GUYS NEVER AGAIN VERY DISAPPOINTING”

Helpful Report

Hi John Paul, Thank you for taking the time to leave us a review. I am very sorry to hear the item you ordered did not fit. We do offer a hassle-free returns service so you can return the item for a refund. I have reached out to you via email to provide you with all the information you need to return your order. Thank you, Evolve Customer Service

“Other problems for my order. After 5 days of waiting for the products to ship, they put an order value of 922€ instead of € 335. Now I have to pay the taxes (22.4%). The things with this site does seem to be good. They keep saying "due to covid" but these are just lies. I want a refund of taxes that I have to pay more if u don't change the order value. 0 stars!”

Helpful Report

Hi Dori, Thanks for taking the time to leave us a review. As per our previous conversations, we have unfortunately been short-staffed due to Covid which caused a delay in your order being dispatched. I do apologize sincerely for the delay. As for the customs error, DHL has treated the overall price of your order, as the price per unit within the order. As you ordered 3 pieces, they have tripled the overall total of your order causing the issue with customs. On Friday evening, we contacted DHL with a revised invoice and were told the issue was resolved. However, one hour ago we received the following notification from DHL: “Unfortunately, DHL in Albania has advised due to customs regulations, they cannot accept a revised invoice and only can return or destroy this shipment. Can you please advise what you wish to do?” If you are happy to take the refund on the amount owed, we can do that and follow up with DHL ourselves and resolve this issue. Please get back to us on the original email thread and let us know what you would like to do. Thanks, Evolve Customer Service

“It's been already 5 days & the order it's still on "processing". The support keep answering the same automated responses, nothing useful. Bad review till now. Hope something will change for my order of 335€.”

Helpful Report

Hi Dori, Thanks for taking the time to leave us a review. As per our previous conversations, we have unfortunately been short-staffed due to Covid which caused a delay in your order being dispatched. I do apologize sincerely for the delay. As for the customs error, DHL has treated the overall price of your order, as the price per unit within the order. As you ordered 3 pieces, they have tripled the overall total of your order causing the issue with customs. On Friday evening, we contacted DHL with a revised invoice and were told the issue was resolved. However, one hour ago we received the following notification from DHL: “Unfortunately, DHL in Albania has advised due to customs regulations, they cannot accept a revised invoice and only can return or destroy this shipment. Can you please advise what you wish to do?” If you are happy to take the refund on the amount owed, we can do that and follow up with DHL ourselves and resolve this issue. Please get back to us on the original email thread and let us know what you would like to do. Thanks, Evolve Customer Service

“Returned some trainers that cost £64 and had an email saying I’ve been refunded £56! It says on there website they deduct £3 from refunds to cover postage costs doesn’t say £8! Bad customer service… Order Returned: ID 131776”

Helpful Report

Hi Clare, Thank you for taking the time to leave us a review. I can see based on your order number that the cost of the trainers you ordered was £59.46. Your refund total was £56.46 after the £3 for the cost of postage. If you have any other questions or concerns please get in touch with us via email at shopping@evolveclothing.com

“Still haven't received my order”

Helpful Report

Hi Elliot, Thank you for taking the time to leave us a review! I can see based on your tracking number that your order has been delivered today (7th of January). Please get in touch with us via email at shopping@evolveclothing.com if you have any other questions or concerns.

“As I still have not received my order I cannot comment on the clothing or answer any of the questions below.”

Helpful Report

Hi June, Thank you for taking the time to leave us a review. I am very sorry to hear your order has not arrived with you at this time. I can see based on your tracking information that your parcel is due to be delivered to you by the 6th of January. The delay with delivery has been caused due to the delivery courier not operating over the festive period. If you have any questions or concerns please get in touch with us via email at: shopping@evolveclothing.com

“Great costs but 48hr postage but after a week still haven’t received”

Helpful Report

Hi Chris, Thank you for taking the time to leave us a review. I am very sorry to hear you have not received your order at this time. I can see based on your tracking number that your order is due to be delivered today (5th of January). The delay with delivery has been caused due to the delivery courier not operating over the festive period. If you have any questions or concerns please get in touch with us via email at: shopping@evolveclothing.com


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

evolveclothing.com Reviews