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evolveclothing.com Reviews

4.5 Rating 1,807 Reviews

88 %

of reviewers recommend evolveclothing.com

Company Reviews

4.5

Based on 1,807 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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evolveclothing.com 5 star review on 18th September 2023

evolveclothing.com 5 star review on 24th August 2023

evolveclothing.com 5 star review on 10th January 2023

evolveclothing.com 5 star review on 4th May 2022

evolveclothing.com 5 star review on 4th May 2022

evolveclothing.com 5 star review on 2nd January 2022

evolveclothing.com 5 star review on 9th July 2021

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I WAS EXTREMELY DISSAPOINTED WITH MY FIRST AND HONESTLY LAST PURCHASE, I RANG BEFORE I PLACED MY ORDER TO CONFIRM THE ITEM I WAS ORDERING WAS EXACTLY AS I REQUIRED TO DISCOVER IT WAS EXACTLY WHAT I DIDN'T WANT!! THEN TO MAKE MATTERS WORSE IT COST ME £10 TO RETURN THE ITEM, THEN AS IF THAT WASN'T BAD ENOUGH YOU CONTINUED TO DEDUCT MY CREDIT BY A FURTHER £4, YOU ACTUALLY RUINED MY PARTNERS BIRTHDAY SURPRISE, THE EXPERIENCE WAS THE WORST I HAVE EVER EXPERIENCED AND WOULD NOT RECOMMEND SHOPPING WITH YOU EVER!!”

Hi Mandy, Thanks for taking the time to leave us a review. My apologies on the delay in getting back to you however I had to confirm a few things with the manufacturer of the garment before I could reach out . The Tommy Hilfiger bootcut jeans you had ordered are not a relaxed fit despite the stitching on the pocket, I do realize this is rather confusing as this is a new addition to these jeans despite them being manufactured for quite some time. After having spoken with a representative from Tommy Hilfiger, we have been advised that this is being removed from the garment as it is causing confusion with customers across all Tommy Hilfiger resellers. Bootcut jeans in general are a more relaxed fit than a standard straight fit jean, Tommy Hilfiger had decided to display this on the jeans to convey this to customers however it has just caused confusion. We do provide a prepaid returns label for Ireland, Northern Ireland & the United Kingdom, £3 is then deducted from the returns value to help cover the cost of the return. If your item was returned via an alternate method, this should not have happened and I will refund the remaining value of your order immediately. My sincere apologies for any distress this has caused you.

“Didn’t manage to provide my order, waist of time!”

Hi Simon, We do again apologize for not being able to dispatch your suit. Our quality control team deemed the item unfit to be dispatched as the garments had been over-pressed by the manufacturer causing large irremovable white stripes to display throughout the garment. At the time of purchase, we unfortunately were not able to get a replacement as it was last sizes available. Your refund was processed the same day we reached out to you regarding the issue. Hopefully the refund would have come through in the next 5 working days. If it has not please don't hesitate to let us know.

“ordered some trainers and paid for 48hr delivery and not here and no refund for postage offered”

“Terrible customer service, items sent to a completely different address and was asked to deal with the delivers myself and also go to collect the parcel from the address it was sent to incorrectly. This was the first and last time I will use this company.”

“I did not receive my parcel, even though it says it has been delivered in my email :(”

“I haven’t received item yet ?”

“Sorry ladies and gentlemen The item hasn’t arrived yet! I paid for two days shipping. But DHL says will come in 10 days”

Hi Betina, thanks for taking the time to leave us a review. Unfortunately at the moment, shipments to Bulgaria do appear to be taking much longer than what had originally been advised by DHL. We do apologize for the inconvenience caused for the delay.

“2 day delivery turned out they ship out the third day. Arrives in 7 days. No European sizing so I can't even wear the clothes”

“I’m still waiting for my order to arrive 🙁.”

“Ordered a jacket but decided it wasn't for me and returned it still waiting to be refunded”

“I still have not got my order”

Hi Ger, According to the tracking information, your order was delivered on Tuesday the 26th as would be standard as the order was placed at the weekend. If this is not the case, please reach out to our customer services team at shopping@evolveclothing.com and we will do what we can to help track the order down.

“Still awaiting order!!! No response from customer service as to when it will be despatched. Do not buy from this website!!!!”

“Clothing in poor condition when I received it so returned the 2 items”

“Not received my coat”

“I still haven’t received the top yet”

“Order a jumper and heard nothing regarding the delivery 5 days later”

“Item has not arrived yet you want a review?”

“Ordered a shirt for my husband 10 days before Christmas but it never arrived. As the money had been taken I emailed them, they informed me that the shirt was not available. No present 4 days before Christmas!!”

“Still waiting for my order”

“I would love to write a review but still waiting for my delivery.”

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evolveclothing.com is rated 4.5 based on 1,807 reviews