evolveclothing.com Reviews

Name: evolveclothing.com
Address: Unit 4 Letterkenny Retail Park, Letterkenny
Rating: 4.53

4.5 Rating 1,805 Reviews

88 %

of reviewers recommend evolveclothing.com

Company Reviews

Metrics

Info

4.5

Based on 1,805 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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evolveclothing.com 5 star review on 18th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service time was fine but the trainers I ordered were too small. I await confirmation they’ve been returned.”

Helpful Report

“I didn’t receive my order as it was lost in transit I was informed that a refund would be in my account in the next few days, I trust it will be, can’t complain about the service as you were quick to inform me”

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“Hello, I place an order (# 161622) on December 12th and still haven’t received a shipping confirmation. These are Christmas presents. When should I expect delivery? Ps. I will change my star rating once I receive my order.”

Helpful Report

Hi Brenda, Thank you for taking the time to leave us a review. I can see based on your order tracking number that your parcel is currently going through customs in the USA and will be out for delivery on the 23rd of December. We have sent you an email with all your relevant tracking information for your order. Thank you, Evolve Clothing Customer Service

“The shoes are of good quality, but for me they are too wide, which affects the comfort of walking. You have the feeling that they are about to fall off your foot.”

Helpful Report

Hi Marek, Thank you for taking the time to share your feedback with us. We're sorry to learn that the fit of the shoes isn't meeting your expectations and has impacted the comfort of walking. Customer satisfaction is our top priority, and we want to ensure that you have a pair of shoes that not only meets but exceeds your comfort standards. To assist you with this matter, we have included a return label in the parcel. Please use this label to send the shoes back to us. Once we receive the return, we will be happy to facilitate an exchange or refund to ensure you have a pair that suits you perfectly. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to contact our customer service team at shopping@evolveclothing.com. We appreciate your business and look forward to resolving this matter to your satisfaction. Thank you, Evolve Customer Service

“The colour of the shirt online was very different to the colour in real life. I thought I was buying a rust coloured orange, when it turned out to be a much paler, almost coral orange.”

Helpful Report

Hi Georgianna, Thank you for taking the time to leave us a review. We're truly sorry to hear that the colour of the shirt you received didn't match your expectations based on the online images. We understand how important it is for the product to reflect the advertised colour accurately. We greatly appreciate your valuable input as it assists us in enhancing our customers' shopping experiences. You are of course fully entitled to return the item back to us using the included prepaid return label in your parcel. If you have any questions or concerns please don't hesitate to reach out to us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“I was happy with evolves pricing and delivery but was very dissatisfied with the jeans I ordered having a fault. I had ordered them for a weekend away. I have had to source some elsewhere and will be returning the ones from yourselves. Why this obvious fault wasn't picked up us beyond me.”

Helpful Report

Hi Christopher, Thank you for taking the time to provide us with your feedback regarding your recent purchase from Evolve. We appreciate your positive comments about our pricing and delivery service, and we apologise for any inconvenience caused by the fault in the jeans you received. At Evolve, we strive to provide our customers with high-quality products, and we take incidents like this very seriously. Rest assured, we will thoroughly investigate the issue and address it with our production and quality assurance teams to prevent similar occurrences in the future. Regarding the return of the faulty jeans, please follow our standard return procedure, and we will promptly refund your purchase upon receipt. If you require any assistance or have any further concerns, please don't hesitate to reach out to us via email at: shopping@evolveclothing.com Once again, we apologise for any disappointment caused by this unfortunate experience. We value your feedback as it helps us enhance our services and products. We hope to have the opportunity to regain your trust in the future and provide you with a positive shopping experience. Thank you, Evolve Customer Service

“Not evolve clothing fault but the leather laces in Tommy Hilfiger boat shies snapped on first wear - disappointing in view of price”

Helpful Report

Hi Kathryn, Thank you for taking the time to leave us a review! I am so sorry to hear the laces snapped in the shoes you ordered. You are fully entitled to return the item back to us for a refund or an exchange request. Included in your parcel is a return label you can use to send the item back to us. I have also sent a copy of your return label to your email. If you have any questions or concerns, please don't hesitate to reach out via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Ordering was easy enough, it’s the shipping option that I’m not too happy with. There should be paid options to receive shipment faster and/or more transparency to see where orders are in the process. I’m still waiting to know when my shipment will be here.”

Helpful Report

Hi there, Thank you for taking the time to leave us a review. I am so sorry to hear you are unhappy with our shipping options. I can confirm an email was sent to the email address used to place the order containing your tracking number and a link to track your parcel with an update for every step of the delivery process. If you have any questions or concerns please don't hesitate to reach out via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Quality not in the clothing”

Helpful Report

Hi Michael, Thank you for taking the time to leave us a review. I am so sorry to hear you were unhappy with the quality of the item you ordered. You are of course fully entitled to return the item back to us for a refund. If you have any questions or concerns please don't hesitate to reach out via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“No problem with Evolve clothing but won't be ordering from them again as the courier you use are horrible to deal with. The courier said they tried to deliver & left calling card, I was home all day, no card left, double checked my home cctv and no one had made any attempt to deliver my parcel. When I emailed them this they send back a standard email to say rearrange my delivery. I did this for the next but they then changed the delivery to 2 days later with no notification. Sorry but too much stress and hassle.”

Helpful Report

Hi Caroline, Thank you for taking the time to leave us a review. I am so sorry to hear you had an issue with our delivery courier. I have contacted our courier to inform them of this complaint to ensure this does not happen again. If you have any questions please don't hesitate to get in touch via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“tommy shirt I bought too big.tommy tee I bought to small.ill be trying them on in shops in future”

Helpful Report

Hi Roy, Thank you for taking the time to leave us a review. We are very sorry to hear the items you ordered did not fit. You can of course return the items back to us for a refund. If you have any questions about our returns process you can give us an email at: Shopping@evolveclothing.com Thank you, Evolve Customer Service

“Quality of Tommy Bowe puffer jacket is great but sizing us all wrong. Husband always wears XL but this jacket would maybe close on a Medium? Disappointed but service good”

Helpful Report

Hi Orla, Thank you for taking the time to leave us a review. I am very sorry to hear the item you ordered did not fit. We do offer hassle-free returns so you can return the item to us for a refund. If you have any questions or concerns about our returns process, please get in touch with us via email at: Shopping@evolveclothing.com

“I haven’t received my order yet so it would be remiss of me to review,”

Helpful Report

Hi Maura, Thank you for taking the time to leave us a review. I am very sorry to hear there was a slight delay with the delivery of your parcel. I can see based on your tracking number that your order has been delivered on the 29th of December.

“Sent the wrong item and then when I contacted them they didn't have the item I ordered in stock. Easy to get hold of though - have just been told to return it for a refund.”

Helpful Report

“Very speedy delivery. Disappointed description of man’s jumper on website not great. Big zip and sweatshirt material - not dressy.”

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“I ordered a dessert sky cross over tommy hillfiger bag but received a black one there was an option of desert sky or black was disappointed because my daughter has the blue purse it is a gift for her I wanted it to match”

Helpful Report

Hi Kay, Thank you for taking the time to leave us a review. I have got in touch with you via email to have this resolved for you immediately.

“I ordered 2 shirts and I only received 1 and I’ve been charged for 2. Who do I contact”

Helpful Report

Hi Catherine, Please get in touch with us via email at: Shopping@evolveclothing.com and we will get this resolved for you immediately.

“I ordered a gant hoodie, unfortunately I received an email saying it had not bee. Dispatched due to it being damaged. I was refunded promptly and with no problems. So wouldn’t hesitate to use evolveclothing again.”

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“Packaging was absolutely appalling”

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“Waiting for order and finding it difficult to track order atm due to not being able to get a tracking no but good value so awaiting my order to arrive”

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evolveclothing.com is rated 4.5 based on 1,805 reviews