evolveclothing.com Reviews

Name: evolveclothing.com
Address: Unit 4 Letterkenny Retail Park, Letterkenny
Rating: 4.53

4.5 Rating 1,801 Reviews

88 %

of reviewers recommend evolveclothing.com

Company Reviews

Metrics

Info

4.5

Based on 1,801 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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evolveclothing.com 5 star review on 18th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s perfect and the material looks amazing. It is convenient if the delivery person drop a line to inform the customer, the delivered location.”

Helpful Report

“I was looking for a carhartt detroit jacket and found what I was looking for on evolveclothing.com at a very good price, in fact the best price I could find. Delivery was on time and I was kept informed of the progress throughout. What more could you ask for?”

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“Kept upto date on progress of order”

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“Do find checking sale prices of 50 off it only 20 or 25 When ever i ring your shop i find everyone very helpful I do buy on line due to living dublin but any time i am up in Donegal i always call into the shop which is about 2 year .my friend has holet in letterkenny. Great services”

Helpful Report

Hi John, Thank you for taking the time to share your experience and for your continued support, both online and in-store. We're delighted to hear that you find our staff helpful, and we appreciate your loyalty over the past two years. Regarding the sale prices, I apologise for any confusion. It's important to note that up to 50% off promotions apply to specific items, and the discount may vary across our inventory rather than being applied to all products. If you have any further questions or concerns, please feel free to reach out via email: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Was a bit nervous as the item didnt come as fast as i expected .then when i tried to track it i made a mistake doing so and couldnt see it anywhere. Its here now in one piece but i was afraid it was a hoax website for a bit even though i looked at reviews etc when i panicked a bit.”

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“Excellent service with a good simple returns service Only reason for not being 5 🌟 needed to change tee shirt for a larger size exchange service would be great On the whole fantastic thank you”

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“Arrived very promptly which was excellent. However polo shirt was severely crumpled ? Was it a return from someone else ?? So I had to iron shirt before wrapping for Xmas.”

Helpful Report

Hi Hazel, Thank you for taking the time to leave us a review. We want to assure you that it was not a return from another customer. Transit conditions can sometimes lead to wrinkles during the shipping process. We understand the importance of providing a well-presented item, especially when intended as a gift. We sincerely apologise for any inconvenience caused. Your feedback is valuable, and we appreciate your understanding as we strive to make improvements. If there's anything more we can do for you or if you have any further concerns, please feel free to reach out via email: Shopping@evolveclothing.com Thank you, Evolve Customer Service

“Please change to plastic-free shipping materials. Thanks”

Helpful Report

Hi Cormac, Thank you for taking the time to provide us with your feedback. We greatly appreciate your concern for environmentally friendly practices, and we understand the importance of reducing our impact on the environment. We are actively working towards implementing more sustainable shipping materials to reduce our plastic usage. We are exploring various options, such as recyclable and biodegradable alternatives, to improve our packaging materials and minimize plastic waste. Your suggestion is valuable to us, and it aligns with our commitment to sustainable and eco-friendly practices. We appreciate your support, and please know that your feedback is contributing to our ongoing efforts to make our shipping methods more environmentally responsible. We hope you continue to enjoy our products, and we look forward to serving you with improved shipping materials in the near future. If you have any further comments or suggestions, please don't hesitate to reach out. Your feedback is essential in helping us make positive changes. Thank you, Evolve Customer Service

“Initially my order was dispatched quickly with tracking from Ireland to Lhr. However the item showed sitting in LHR for 8 days. I contacted evolve and got a super quick response that investigations were underway with Royal Mail. For some reason the item had not been scanned as leaving LHR and to my surprise I received an update that the item was In Australia and I received it the next day. Other than not informed of leaving the UK I was very pleased with the process and will definitely buy from evolve again.”

Helpful Report

“Good service in house and online. Good in house service made me buy online. Delivery was swift with good returns paperwork supplied.”

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“Prompt delivery, item as described, great value for money on the item purchased”

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“I still haven’t received this item. It was ordered and dispatched on Wednesday before Easter for 48hr delivery so I estimated that to be Saturday but I still don’t have this item and it’s now Tuesday even considering the bank holidays this item is now way overdue.”

Helpful Report

Hi Janice, Thank you for taking the time to leave us a review. I can now confirm based on your order tracking number that your parcel has since been delivered on the 11th of April. If you have any questions or concerns please don't hesitate to contact us via email: shopping@evolveclothing.com Thank you, Evolve Customer Service

“I've only bought one or two times from this store but so far, so good. The prices are competitive and delivery was fast. I sent back one item that didn't suit me. It was refunded quickly with no trouble.”

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“Very reasonably priced and quick delivery of quality items.”

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“All was as it should be pleased with my purchase.”

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“Last delivery was wrong product.. reordered again now..”

Helpful Report

Hi Derek, Thank you for taking the time to leave us a review. I am so sorry to hear you received the wrong product. I have reached out to you via email so we can get this resolved for you immediately. Thank you for making us aware of this. Thank you, Evolve Customer Service

“Excellent advice on fit of clothing and quick delivery. Great quality as described”