evolveclothing.com Reviews

Name: evolveclothing.com
Address: Unit 4 Letterkenny Retail Park, Letterkenny
Rating: 4.53

4.5 Rating 1,807 Reviews

88 %

of reviewers recommend evolveclothing.com

Company Reviews

Metrics

Info

4.5

Based on 1,807 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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evolveclothing.com 5 star review on 18th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Christmas present and still hasn’t arrived. No response to my emails or fb messages! Not happy what a waste of money”

Helpful Report

Hi Sarah, Thank you for taking the time to leave us a review. I am so sorry to hear you did not receive your order. Unfortunately, due to ongoing Royal Mail strikes a significant delay at the Royal Mail sorting depot has occurred. I can see based on your order tracking number that your order has since been delivered to you. You are of course fully entitled to return the item back to us for a refund. Please accept our sincere apologies for any inconvenience caused. If you have any questions or concerns please don't hesitate to reach out to us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“It has been 3 weeks and the order still has not arrieved”

Helpful Report

Hi Krischnaprema, Thank you for taking the time to leave us a review. I am so sorry to hear you have not received your order at this time. Unfortunately, due to the ongoing Royal Mail strikes there has been a significant delay at the Royal Mail sorting depot which has caused a delay in the delivery of parcels. We have been assured by Royal Mail that they are doing everything possible to ensure all parcels are delivered as soon as possible. I have reached out to you via email to provide you with an update on the delivery status of your order. Thank you for your understanding, Evolve Customer Service

“My Order fron 6. 12. has still not arrived”

Helpful Report

Hi Maria-Theresia, Thank you for taking the time to leave us a review. I am so sorry to hear your parcel had not arrived at the time of your review. I can see based on your tracking number that your parcel has since been delivered. Unfortunately, the delay has been caused by the ongoing Royal Mail strikes which had caused a backlog at the Royal Mail sorting depot. If you have any questions please don't hesitate to reach out via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Very dissatisfied with not receiving my Order”

Helpful Report

Hi Clare, Thank you for taking the time to leave us a review. I am so sorry to hear you have not received your order at this time. Unfortunately, due to the ongoing Royal Mail strikes there has been a significant delay at the Royal Mail sorting depot which has caused a delay in the delivery of parcels to the UK. We have been assured by Royal Mail that they are doing everything possible to ensure all parcels are delivered as soon as possible. I have reached out to you via email to provide you with an update on the delivery status of your order. Thank you for your understanding, Evolve Customer Service

“Non ho ancora ricevuto nulla”

Helpful Report

Ciao, Grazie per aver dedicato del tempo a lasciarci una recensione. Il tuo articolo è stato ricevuto dall'ufficio consegne il 19-12-2022 e ora deve essere consegnato oggi. Si prega di contattare via e-mail all'indirizzo: shopping@evolveclothing.com se avete ulteriori domande. Grazie.

“I ordered something November 23rd & as of today, December 13th I still haven’t received it so I think your company sucks.”

Helpful Report

Hi Teresa, Thank you for taking the time to leave us a review. I am so sorry to hear your parcel has not been delivered to you at this time. Unfortunately, the delay is due to the ongoing Royal Mail strikes which are causing a significant backlog at the Royal Mail sorting depot. Your parcel was dispatched to Royal Mail on the 24th of November and is currently on its way to you. If you have any questions or concerns please don't hesitate to reach out via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Never got my order or any information on where it is”

Helpful Report

Hi Nikita, Thank you for taking the time to leave us a review. I am so sorry to hear you have not received your order at this time. I have investigated this for you and it appears your parcel has been lost in transit by our delivery courier DPD. I have arranged for a replacement to be dispatched to you immediately. I have also reached out to you via email to provide you with your new tracking information. Please accept our sincere apologies for any inconvenience caused. Thank you, Evolve Customer Service

“Ware kommt seit über 3 Wochen nicht an!!! Letztes Versprechen die Ware kommt am 8.12.22 aber bis heute immer noch nix gekommen. Jetzt werde ich das Geld zurück fordern. Bin sehr enttäuscht. Es ist eine Winterjacke die ich die ich jetzt brauche und nicht irgend wann…..”

Helpful Report

Hallo Waldemar, Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen. Es tut mir leid zu hören, dass Ihr Paket zu diesem Zeitpunkt nicht bei Ihnen zugestellt wurde. Anhand Ihrer Sendungsverfolgungsnummer kann ich bestätigen, dass Ihre Bestellung am 8. Dezember geliefert werden soll. Wenn Sie Fragen oder Bedenken haben, wenden Sie sich bitte per E-Mail an: shopping@evolveclothing.com Vielen Dank, Kundendienst

“Hello, my order has not arrived. Allegedly a delivery attempt with a note left as the package comes, also not there. Please help and my order.”

Helpful Report

Hi Annika, Thank you for taking the time to leave us a review. I am sorry to hear your parcel could not be delivered to you. I have reached out to our delivery courier to provide more information regarding rearranging delivery. I have sent you an email with an update. Thank you, Evolve Customer Service

“Didn’t get my order as it was cancelled”

Helpful Report

Hi there, Thank you for taking the time to leave us a review. We're very sorry for any inconvenience caused. Your order has been fully refunded. If you would like to get in touch with any questions or concerns, please send us an email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Wasn’t to pleased, when I received my trainers they had to marks on them. So had to send them back and now I have to wait for my refund .”

Helpful Report

Hi Sheila, Thank you for taking the time to leave us a review. We are very sorry to hear there has been an issue with your order. As soon as your return is received, a member of our returns team will process a full refund for you. If you would like to get in touch with any questions please don't hesitate to reach out via email at: shopping@evolveclothing.com Thank you, Evolve Customer Care

“Almost 15 days and still no sign of my order.”

Helpful Report

Hi Dimitris, Thank you for taking the time to leave us a review. I am so sorry to hear you have not received your order at this time. I have reached out to Royal Mail for an update on the status of this parcel as it has been dispatched since the 17th of October. I have got in touch with you via email with more information. Thank you, Evolve Customer Service

“I haven't received it yet. Ordered it weeks ago. Not happy.”

Helpful Report

Hi Gareth, Thank you for taking the time to leave us a review. I can see based on the tracking information of this parcel that your order has been delivered since the 19th of October. As your order was placed on October 17th this has been delivered to you within the advertised window. If you have any questions or concerns please get in touch via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Hello, September 29 ordered jeans G-Star type 49 size 34-30. Still haven't received anything,I understood that there was a strike at.the post office that the takes a little longer I can understand, but why i still haven't received anything I thought it took a long time. What is the problem with the shipping!!! Please leave a message here.. Greats Herman Lauers Schoonoordsingel 17a 1791 EL Den Burg Nederland.”

Helpful Report

Hi Herman, Thank you for taking the time to leave us a review. I am very sorry to hear your parcel has not arrived. I can confirm we have reached out to Royal Mail to find out why your order has not arrived with you. Unfortunately, the ongoing strikes have caused a significant backlog of international parcels at the Royal Mail sorting depot. We have been assured Royal Mail are doing everything possible to ensure the delay is as minimal as possible. I have reached out to you via email with more information. Thank you.

“I am waiting for the order for 7 days and I have not received any information about my order”

Helpful Report

Hi Jaroslaw, Thank you for taking the time to leave us a review. I am very sorry to hear you have not received your order at this time. Unfortunately, Royal Mail has been experiencing delays due to the ongoing strikes. We have been assured by Royal Mail that they are doing everything possible to ensure the delays are as minimal as possible. I have reached out to you via email if you have any questions or concerns. Thank you.

“Having paid for and ordered a hoodie some 10 days ago and not received it yet leaves me somewhat annoyed. Please contact me to let me know when I can expect to receive it. Phone number 07734 055326. Email brianh@kelly.co.uk”

Helpful Report

Hi Brian, Thank you for taking the time to leave us a review. I am very sorry to hear you have not received our previous emails/calls to you regarding your order. I can confirm your order has been fully refunded. If you have any questions or concerns please get in touch via email at: shopping@evolveclothing.com or you can reply to any of our previous emails sent to you.

“I never received my order :-(”

Helpful Report

Hi Sebastian, Thank you for taking the time to leave us a review. I am sorry to hear you have not received your order at this time. I can see based on your tracking information that your parcel is currently out for delivery and the estimated delivery date is the 15th of September. I have reached out to you via email with more information. Thank you, Evolve Customer Service

“Still waiting in my order”

Helpful Report

Hi Redouan, Thank you for taking the time to leave us a review. I am very sorry to hear you have not yet received your order. I can see based on the tracking information associated with your order that your order is due for delivery today (22/08/2022). Unfortunately, it appears the delay has been caused by a scanning issue at the couriers sorting facility If you have any questions or concerns please don't hesitate to get in touch with us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“I haven’t received my parcel yet, so I am not satisfied at The moment.”

Helpful Report

Hi Hanne, Thank you for taking the time to leave us a review. I am very sorry to hear your order had not been delivered at the time of your review. I can see based on the tracking information associated with your order that your parcel has been delivered on 18/08/2022. If you have any questions or concerns please don't hesitate to get in touch with us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Disappointing return policy. Created the return within 14 days of arrival, but only received a refund in form of credit. The other shirt has a thread hanging off the side that I just noticed wearing it the first time now. However, I don't plan to contact support for that, because the return policy was already enough. AGAIN return policy is really below any standard in 2022 (plus you are charged). If you are looking for alternatives, there are lots. From A like Asos to Z like Zalando ;)”

Helpful Report

Hi Kevin, Thank you for taking the time to leave a review. We are very sorry to hear you were unhappy with our return policy. Unfortunately, based on the tracking number of your return I can see your return was not created until 36 days after your order had been delivered. You are of course fully entitled to a full refund on the item that was stated as faulty. I have emailed you a prepaid return label for you to return the item back to us. We pride ourselves on providing an excellent customer satisfaction rate and we are very sorry to hear you were unhappy with our service. Thank you, Evolve Customer Service.

evolveclothing.com is rated 4.5 based on 1,807 reviews