evolveclothing.com Reviews

Name: evolveclothing.com
Address: Unit 4 Letterkenny Retail Park, Letterkenny
Rating: 4.53

4.5 Rating 1,807 Reviews

88 %

of reviewers recommend evolveclothing.com

Company Reviews

Metrics

Info

4.5

Based on 1,807 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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evolveclothing.com 5 star review on 18th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to comment as item not arrived yet and unable to track”

Helpful Report

Hi Richard, Thank you for taking the time to leave us a review. I am very sorry to hear your parcel has not arrived at this time. I can see based on your tracking number that your parcel is due for delivery today. I will reach out to you via email to provide you with your tracking information.

“Haven’t recieved my order yet ?”

Helpful Report

Hi William, Thank you for taking the time to leave us a review. I can see based on your tracking number that your parcel is due for delivery today. Please let us know if this does not get delivered today by sending us an email at: Shopping@evolveclothing.com

“Said it was 48 hours delivery but my product still not arrived 96 hours after ordering. Probably issues with Royal Mail as they are garbage.”

Helpful Report

Hi Keith, Thank you for taking the time to leave us a review. I can now see based on your tracking number that your order has been delivered. Unfortunately, at this busy time of year, Royal Mail can experience slight delays.

“I was extremely annoyed by the delivery driver. He through my package in over my wall. And my dog opened the package. Iv email dpd to complian but iv heard nothing back.”

Helpful Report

Hi Jason, Thank you for taking the time to leave us a review. I am very sorry to hear DPD left your parcel in a place that was not safe. I have contacted DPD to have this resolved immediately. I have also reached out to you via email to confirm some details with you. I would like to thank you for bringing this to our attention.

“I have not got my items even though I paid for the express service.”

Helpful Report

Hi there, Thank you for taking the time to leave us a review. I am very sorry to hear you have not received your order. Please get in touch with us via email at: Shopping@evolveclothing.com with your order number and I can investigate this further for you.

“I wouldn't even give them one star, ordered a zip top and it arrived and was wrong one, returned this and also emailed them to advise, they apologised and would not accommodate me in any way. I ordered it again as they explained it was an error and same thing happened again, wrong top received, they havnt even offered to refund the shipping charges, do not order from this company, awful service”

Helpful Report

Hi Kathleen, Thank you for taking the time to leave us a review! I am very sorry to hear this has happened. I can see you were not charged for returning the item to us. I have reached out to you via email so this can be resolved.

“I am waiting now for 8 days and still not a delivery. Also no answer on my email to Evolve Clothing...”

Helpful Report

Hi Rene, Thank you for taking the time to leave us a review! I can see you got in touch via email on December the 11th. A response was sent to your email the same day. I have also got in touch again today to confirm you have received your order.

“Not been delivered yet!!!”

Helpful Report

Hi Virginia, Thank you for taking the time to leave us a review! I can see based on your tracking number that your order has been delivered on the 26th of November. If you have any questions or concerns, please get in touch with us via email at: Shopping@evolveclothing.com

“19/11/21.2 days express delivery. 5 days, still hasn't shown. Had email to say went wrong place and being delivered now, immediately received message saying item dispatched from original source (evolve). Tracking shows nothing, 24/11/21. Still awaiting. Really disappointed. Any compensation? Probably not. I thank you”

Helpful Report

Hi Michael, I am very sorry to hear there was a delay with the delivery of your order. I can see based on your tracking number that your order has been delivered on the 25th of November. If you have any questions or would like to get in touch, please send us an email at: Shopping@evolveclothing.com

“I have not received my order and its over a week since I ordered (supposed to be next day delivery)”

Helpful Report

Hi Maura, Thank you for taking the time to leave us a review. I am very sorry to hear there has been a delay with our delivery courier. I can see based on your tracking number your parcel is due to be delivered to you today. You can get in touch with us via email at: Shopping@evolveclothing.com if you have any other questions or concerns.

“I am extremely disappointed with your shop and will be telling my family and friends of my experience so that they don't get caught out like I did. Last year I ordered from your shop and was told the courier lost it which I find hard to believe as I order online often and that never happened before. Now I was buying my son a jacket that he wanted for so long and I get told it was shoplifted. I find this extremely hard to believe as I am sure a shop like yours with so many valuable items would have a level of security where people cannot shop lift. I have never had an experience like this at any other shop and won't be purchasing again as it is so disappointing”

Helpful Report

“Really disappointed with the quality of the time received - feels like cheap material and some clear issue with the stitching”

Helpful Report

Hi Jamie, Thank you for taking the time to leave us a review! We're very sorry to hear you were disappointed with the quality of the item received. You can of course return the item back to us for a refund/exchange. If you have any questions on our returns process please get in touch with us via email at: Shopping@evolveclothing.com

“Still haven’t get my order 1 week after.. I paied 15£ for a 2days delivery”

Helpful Report

“I placed an online click & collect order Friday 1st October. It stated the item was in stock which is why I went ahead and placed the order with the item being paid for on receipt of the order. When I turned up to collect the item on Monday - I had to wait around while they tried to find my order to be told that the item was not in stock and therefore was unavailable and did I want to choose something else. I asked why I had not been contacted via email to notify me of this. I had made a 92Km round trip to collect this item. I will therefore NOT be using their online service again. I drove 92km round trip to collect”

Helpful Report

Hi there, Thank you for taking the time to leave us a review. I would like to sincerely apologise for the experience you had with our click and collect service. An email is usually sent once an order is ready to be collected from our stores. I can see this was not sent out to you indicating the order was not ready to be collected. This is not the experience we want our click & collect shoppers to have and we will use this mistake to improve our service. If you have any questions or concerns please get in touch with us at: Shopping@evolveclothing.com Thank you.

“Advert for ladies belt did not give size so was too small. I would not have ordered that size,there was no choice given. Very poor information.”

Helpful Report

Hi there, Thank you for taking the time to leave us a review. We were sorry to hear you were unhappy with the sizing of the belt you ordered. The reason that there was no choice given for the belt you ordered was due to having the one size left in stock in this item. If more sizes were available, they would have been visible on the product page. If you would like to get in touch with us for further information you can give us an email on: Shopping@evolveclothing.com.

“Items have never turned up even though it was next day delivery and had nothing off of them to say why.”

Helpful Report

Hi Daniel, Thank you for taking the time to leave us a review. Your order was dispatched from our warehouse with Royal Mail on September the 7th, I would absolutely have expected the item to be with you by now. I do see from your tracking however that the item has not been scanned. Please bear with me and I will reach out to you from our customer service email once I have further information. My sincere apologies for the delay.

“I have yet to receive my order. It should have been delivered by Royal Mail but has yet to appear, despite having given instructions on where to leave the parcel.”

Helpful Report

Hi Kate, Thank you for taking the time to leave us your feedback. I'm sorry to hear there was a problem with the delivery of your order. I can see based on your tracking information your order has since been delivered on the 7th of September. If this is not the case please get in touch with our customer care at shopping@evolveclothing.com and we can investigate this issue further.

“I ordered three items but only received two items in the post. I've contacted Evolve three times to try and resolve this but have had no response. Really upsetting.”

Helpful Report

Hi there, Thank you for taking the time to leave us a review! I am very sorry to hear you did not receive our emails to you on three occasions. I can see you were emailed by a member of our customer care team on the same day as your order had been placed to inform you that there was an issue with one of the items in your order. You have been fully refunded for this item. If you have any other questions or concerns, please get in touch with us at: shopping@evolveclothing.com

“Still waiting to get my order”

Helpful Report

Hi Ivane, Thanks for taking the time to leave us a review. Your order was dispatched from our warehouse with DHL an August the 8th, I would absolutely have expected the item to be with you by now. I do see from your tracking however that the item has not been scanned. Please bear with me and I will reach out to you from our customer service email once I have further information. My sincere apologies for the delay.

“Worst experience ever , sent different style to order ,replacement took over a week after been assured it was on its way the same day , took 3 phone calls to sort out”

Helpful Report

Hi, Thanks for taking the time to leave us a review. Unfortunately the original item that was ordered was mislabeled which caused the incorrect item to be dispatched to you. We totally accept that we are at fault and this mistake should have been caught before the item was dispatched to you. I believe during your first phone call there was either a small miscommunication or misunderstanding. It is company policy that an item is returned before a replacement is dispatched. As soon as we received the incorrect item back, the correct item was dispatched to your address. My apologies if this was not clear. Thanks,

evolveclothing.com is rated 4.5 based on 1,807 reviews