evolveclothing.com Reviews

Name: evolveclothing.com
Address: Unit 4 Letterkenny Retail Park, Letterkenny
Rating: 4.53

4.5 Rating 1,802 Reviews

88 %

of reviewers recommend evolveclothing.com

Company Reviews

Metrics

Info

4.5

Based on 1,802 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how evolveclothing.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

evolveclothing.com 5 star review on 18th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Je ne peux pas vraiment évaluer pour le moment : ma commande n'est toujours pas arrivée et quand j'ai écrit pour savoir la grandeur, la réponse a été d'aucune utilité, donc j'attends le veston et verra pour la suite.”

Helpful Report

Bonjour, Merci d'avoir pris le temps de nous laisser un avis. Je suis désolé d'apprendre que votre commande n'est pas arrivée chez vous pour le moment. En regardant vos informations de suivi, il semble que votre commande ait maintenant passé la douane et vous sera livrée aujourd'hui (25 mars). N'hésitez pas à nous contacter par e-mail si vous avez des questions ou des préoccupations. Merci

“Large size is not large more like a small”

Helpful Report

Hi Eugene, Thank you for taking the time to leave us a review. We are so sorry to hear you were unhappy with the sizing of the item you received. Your satisfaction is our priority and we are sorry this was not achieved. You are fully entitled to return the item for a refund. If you have any questions or need assistance with the return process, please reach out via email: shopping@evolveclothing.com, we would be happy to help. Thank you, Evolve Customer Service

“Well I would leave a review but I haven’t received my parcel and order was placed A week ago.”

Helpful Report

Hi Mary, Thank you for taking the time to leave us a review. I am so sorry to hear you have not received your order at this time. After investigation, I can confirm based on your tracking information that your order is due to be delivered today. During peak times there are sometimes delays with the courier due to the volume of parcels they receive. If you have any questions or concerns please don't hesitate to reach out via email at: shopping@evolveclothing.com. Thank you, Evolve Customer Service

“Service great. But no free return”

Helpful Report

Hi Graham, Thank you for sharing your feedback with us regarding your recent experience. We are glad to hear that you found our service to be great and appreciate your positive comments. While we do not offer free returns at this time, we constantly evaluate our policies to ensure they align with our customer's needs and expectations. We value your feedback and will take it into consideration as we review our policies moving forward. We aim to provide a transparent and customer-centric approach, and your input helps us make informed decisions to improve our services. If you have any further questions or suggestions, please don't hesitate to contact us via email at: shopping@evolveclothing.com. Thank you, Evolve Customer Service

“I recently purchased 2 pairs of shoes and while I recieved the shoes I ordered I must say that I was very disappointed to see that one pair was laced up and crease lined having clearly been..either (a) been worn or (b) been used as a display model.”

Helpful Report

Hi Kieran, Thank you for taking the time to share your feedback regarding your recent purchase. We strive to deliver products in pristine condition. Your experience falls short of our quality standards, and we deeply apologize for any inconvenience this may have caused. To rectify this situation, we would like to offer you two options. Firstly, we can arrange a return and provide you with a replacement pair of shoes, ensuring that they meet our high-quality standards. Alternatively, if you would prefer a refund for the affected pair, we can process that for you promptly. Please let us know which option you would prefer, and we will gladly assist you in resolving this matter to your satisfaction. Your feedback is of utmost importance to us, as it helps us improve our products and services. If you have any questions or concerns, please don't hesitate to reach out via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“these jeans seemed to fit ,when i tryed on they now are about 4in to big around the waste”

Helpful Report

Hi John, Thank you for taking the time to leave us a review. I am so sorry to hear your new jeans did not fit. You are fully entitled to return the item back to us with a refund or exchange request. I have arranged for a return label to be sent to your email address so you can return the item back to us. If you have any questions or concerns please don't hesitate to reach out via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Asking to fill out a review not having received my my order yet after ordening 4 days ago is bold. So poor rating unfortunately. Hope i will receive it in due tlme.”

Helpful Report

Hi Aad, Thank you for taking the time to leave us a review. I am so sorry to hear you have not received your order at this time. I can see based on your order tracking number that your parcel is currently being processed by customs in the Netherlands. As soon as your parcel passes customs the next step will be the delivery of your order. If you have any questions or concerns, please don't hesitate to reach out via email: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Still haven’t received item and company claims to have shipped it on 12/20. Reached out to customer service and they offered no help on the situation, basically telling me it is out of their hands since the item is with postal. I will not be shopping with Evolve again.”

Helpful Report

Hi there, Thank you for taking the time to leave us a review. I am so sorry to hear there has been a delay regarding the delivery of your order. Unfortunately, I can confirm the delay was due to ongoing Royal Mail strikes that have caused a significant delay at the Royal Mail sorting depot. I can see based on your order tracking number that your order has since been delivered to you. Please accept our sincere apologies for any inconvenience caused. If you have any questions or concerns please don't hesitate to reach out to us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Would have expected an online purchase to be easier. Thirteen emails later, numerous prompts from myself and all the emails from evolve were nameless. Out of stock on an item, then the delivery docket showed 2 items delivered but only one was issued. Second item arrived for which I was grateful for but it was too much corrrespondence for a simple order.”

Helpful Report

Hi David, Thank you for taking the time to leave us a review. We really appreciate the feedback we receive, regardless if it is a positive or a negative one. We are always open to improving ourselves. We are very sorry for the inconvenience caused. If there is anything else that I can help you with at the moment, please feel free to reach out and we would be more than happy to help. We do appreciate your business. Thank you, Evolve Customer Service

“Shipping takes too long time compared with other sites !! Shipping fees are very high”

Helpful Report

Hi Maysoon, Thank you for taking the time to leave us a review. I am sorry to hear you were unhappy with the delivery timeframe of your order. Our delivery timeframe to Bahrain is 3 - 4 working days. I can see your order was delivered to you within this timeframe. If you have any questions or concerns please don't hesitate to reach out via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Returns straightforward but very costly”

Helpful Report

Hi Shane, Thank you for taking the time to leave us a review. I am very sorry to hear you were unhappy with the cost of returning your order. A charge of €4 is applied to cover the cost of postage when returning orders back to us as per our returns policy. If you have any questions or concerns please don't hesitate to get in touch via email at: shopping@evolveclothing.com Thank you.

“Received wrong package”

Helpful Report

Hi Craig, Thank you for taking the time to leave us a review! This has now been resolved and your order has been delivered to you. Please accept our sincere apologies for any inconvenience caused. Thank you, Evolve Customer Service

“At the moment I am still waiting for my purchase because the post office has sent it back. And you have never kept me informed about it at all. I only received an email telling me when I bought it. I expected a little more info coming from you”

Helpful Report

Hi Enis, Thank you for taking the time to leave us a review. I am very sorry to hear your parcel is due to be sent back to us. I have investigated this further for you and it appears the address you entered when placing your order was not complete therefore Royal Mail could not locate your address. I can also confirm a shipment confirmation email was sent to your email address. This may have been sent to your spam folder mistakenly by your email provider. I have reached out to you via email so I will be able to assist you further. Thank you, Evolve Customer Service

“Not impressed with the on line service”

Helpful Report

Hi Oliver, Thank you for taking the time to leave us a review. I am very sorry to hear you were not happy with our service. I have reached out to you via email for clarification as to what the issue was so we can get this resolved for you as soon as possible. Thank you, Evolve Customer Service

“Not the shade of yellow i was expecting from advert. Disappointed”

Helpful Report

Hi Christine, Thank you for taking the time to leave us a review. I am very sorry to hear the shade of yellow was not what you were expecting. You are of course fully entitled to return the item back to us for a refund. If you have any questions or concerns please don't hesitate to get in touch with us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Very small fitting sent back still waiting for a reply”

Helpful Report

Hi Bev, Thank you for taking the time to leave us a review. We are very sorry to hear the item you ordered did not fit. I can see a refund on your return has been issued. If there is anything else we can help with please don't hesitate to get in touch with us via email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Good choice of items. T-shirt I ordered though did not arrive in time before I went away which is dissapointing.”

Helpful Report

Hi Ashley, Thank you for taking the time to leave us a review. We are very sorry to hear you did not receive your item in time. Unfortunately, this was due to delays with the Royal Mail depot experiencing high volumes of packages during the Bank Holiday weekend. As an apology for any inconvenience caused, a refund for the cost of postage has been issued to you. Please accept our sincere apologies. Thank you, Evolve Customer Service

“Tried to order shoes that were present on line but received notification that they were out of stock ….need to improve online sales”

Helpful Report

Hi Paul, Thank you for taking the time to leave us a review. We're very sorry for any inconvenience caused. Your order has been fully refunded. If you would like to get in touch with any questions or concerns, please send us an email at: shopping@evolveclothing.com Thank you, Evolve Customer Service

“Very disappointed to be honest. It’s not clear when purchasing the tax isn’t included in the price shown plus your delivery fee is extortionate. Won’t be using again”

Helpful Report

Hi Thomas, Thank you for taking the time to leave us a review. I can confirm that the tax is included in the price shown and you were not charged any extra than the price shown at checkout. We offer free delivery on orders over £70 and £4.95 for orders under this. If you have any questions or would like to get in touch with us, you can email us at: Shopping@evolveclothing.com Thank you, Evolve Customer Service

“Ordered almost 3 weeks ago still not received my order”

Helpful Report

Hi Helen, Thank you for taking the time to leave us a review. I can see based on your tracking information that your parcel could not be delivered so it was returned to us. You have been fully refunded on your order. Thank you for getting in touch with us.

evolveclothing.com is rated 4.5 based on 1,802 reviews