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evolveclothing.com Reviews

4.6 Rating 1,966 Reviews
88 %
of reviewers recommend evolveclothing.com
Company Reviews Metrics Info
4.6
Based on 1,966 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
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Natalie
Verified Reviewer
“Poor customer service. Been waitin two weeks 4 them to get back 2 me bout faulie goods despite repeated phone calls an emails. Avoid.”
Helpful Report
??
Verified Buyer
“I ordered three products, but only two have arrived.”
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Kelli
Verified Buyer
“Do not use, for a small company they do not check their products before sending out . They do not compensate you for their errors . To put people out in this pandemic is shocking . Sending clothes out still with security tags . Making people are isolating go out to return because of their errors . Totally distasteful”
Helpful Report
Anonymous
Verified Buyer
“Disappointed the dress I ordered was not what arrived! To add insult I then would be charged to send it back. Very disappointed in the service.”
Helpful Report
Anonymous
Verified Buyer
“Sent me the wrong item”
Helpful Report
Connie
Verified Buyer
“Sent me the wrong item. I’ve emailed to get the Correct item sent and I’ve had no reply!!”
Helpful Report
Ben
Verified Buyer
“I ordered and paid for 3 t-shirts - 2 Nr green & 1 Nr white - only 1 of each arrived. I emailed advising them of this 4 days ago and I've not heard anything back.”
Helpful Report
Ian
Verified Buyer
“Order confirmation: ID 105650 Placed the above order on Monday 23rd of March 2020 no information at all on position of order in any way sent previous emails still no reply. Very disappointed in lack of any information back!!!!”
Helpful Report
Eleanor
Verified Buyer
“Item I sent for was damaged so was not sent to me which I appreciate. I was offered a refund which I accepted but have not received my refund. I have emailed three times but received no reply.”
Helpful Report
Hi Eleanor, Thanks for taking the time to get in touch with us. Unfortunately we hadn't received any correspondence to the original e-mail we had sent to you on 09/12/2019. Our policy is to wait 10 working days for a reply to any orders that have issues and if no response is received we refund the order. Apologies if there was some confusion. Your refund has now been processed by a member of our team, if you would like to discuss anything further, don't hesitate to get in touch with us at shopping@evolveclothing.com
Louis
Verified Buyer
“my product never came”
Helpful Report
Hi Louis, I've just checked your tracking information and it appears your item was delivered on 03/12, one day after the order was placed. If this is not the case please get in touch with a member of our customer service team at shopping@evolveclothing.com and we'll do our best to rectify the situation.
Ioana
Verified Buyer
“No free returns? This is 2019.”
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Anonymous
Verified Buyer
“Extremely poor service, I ordered a light grey ellesse jacket and received a white one in the post. Disappointing as I now have to return it which takes time and costs me money.”
Helpful Report
Hi, We are sorry to hear you received the wrong item, we are more than happy to refund you the cost of postage so it doesn't cost you money. Thank you for your understanding
Zabi
Verified Buyer
“Completely not the t shirt I ordered, I’m not happy I want refund”
Helpful Report
Hi Zabi, I'm sorry to hear there was an issue with your order. We were unaware of any issue with your order. If you could get in touch with our customer care team at shopping@evolveclothing.com, we'll do everything we can to rectify the problem. Thanks for bringing this to our attention.
Abhijeet
Verified Buyer
“I want to return that product Coz it has no tag and look used one”
Helpful Report
Hi Abhijeet, Thanks for taking the time to leave us your feedback. I'm sorry to hear there was a problem with your order. Would you mind getting in touch with our customer care at shopping@evolveclothing.com and we can investigate this issue further?
Anonymous
Verified Buyer
“Complete different order processed nothing like I ordered”
Helpful Report
Hi, thank you for letting us know about this issue. We'd very much like to get your feedback on how your order differed to what was expected. If possible could you send on further details to shopping@evolveclothing.com and we can try to resolve this issue for you. Thank you again to alerting us to this issue.
Anonymous
Verified Buyer
“Item arrived damaged-faulty zip on bottom of joggers. Either had to pay to return or sew up the zip. Opted for the latter but not impressed.”
Helpful Report
Hi, thanks for letting us know about the issue with your order. We are more than happy to cover the cost of return shipping on any faulty item and if you would still like to return the item for a possible replacement or would like to discuss this issue further please e-mail us at shopping@evolveclothing.com and we'll do everything we can to resolve the issue. Thanks again for letting us know about this.
evolveclothing.com is rated 4.6 based on 1,966 reviews
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