Eurofit Autocentres Reviews

Name: Eurofit Autocentres
Address: Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands, Wolverhampton
Rating: 4.55

4.6 Rating 1,470 Reviews

90 %

of reviewers recommend Eurofit Autocentres

Company Reviews

Metrics

Info

4.6

Based on 1,470 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 270 77 33

Email:

hello@eurofitautocentres.co.uk

Location:

Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands
Wolverhampton
WV4 6JQ

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Eurofit Autocentres 5 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1. Got my discs and pads changed. They warped in some time. I went back and asked them to find out what the issue was they just replaced the discs without finding the actual issue. Now I have the same problem and got it checked in another eurofit garage the housings are damaged it seems. I need to shell out the money for it and the damaged discs again. 2. Issue with boot switch.. without really knowing what the issue is just changed the switch charged me a lot for simple work. Now I have the same problem. So be thankful I'm even rating you with 1 star.”

Helpful Report

Posted 7 years ago

“Car (VW Eos)went in for a simple service and MOT, had the ABS light on where they failed it. Gave them the go ahead to do the job. they said 3 days.They sent the ECU for diagnostics. Come 3rd day they could not find the part. They asked me to find it for them. Told them to look it up on Ebay. A week went by.. called up and they had replaced the ABS module by a second hand one. ABS warning light was still on. My car was then moved to another branch. then they ordered a new part which they put on and still showed the ABS light on. by the 3rd week I just wanted my car back and they refused to hand it over as they said they didnt want me to have it until it was road worthy. I just wanted to give it to another garage to fix. In the end they gave it to an auto electrician found to be a broken wire. Did I need a new ABS module?? they quoted me 750 for the job ended up paying 795.00. Considering they were messing around with the wrong part for nearly 4 weeks my conclusion is that the mechanics their are incompetent at diagnostics. theyre ok to change a tyre or a light bulb but go to a proper garage if your car has a fault. On self diagnosis I googled a forum on VW why there would be the abs light on. and it balled down to a break pressure sensor burning out on the module to a sensor on the abs breaks, and or a broken wire. In my case it ended up being a broken wire!. So at my cost of hire cars, public transport and inconvenience for nearly 4 weeks I still got charge the full bill. Altho they did say they virtually charged for the parts which when I broke it down came to under 600 pounds.. I did ask them to return the car so I could get it done by some who knows more about VAG. Not happy and will never return to Eurofit again! I could have done the job myself. The worst was every time I called they really seemed like they didnt have a clue what was wrong with the car. even after I prompted to look at certain sites. They did apologise and called it a learning curve. Now for a garage of that size with the amount of branches they have you would think they are trained professionals. Since iv paid so much I will be taking the car to another garage to varifey what exactly they have done.”

Helpful Report

Posted 7 years ago

We apologise regarding you’re recent experience with Eurofit. I have been informed that our Customer Service Manager has been in touch with yourself regarding this situation and hope that everything was explained. We wanted to thoroughly investigate this to make sure we understood the whole situation so we are sorry if it took longer than anticipated.

Posted 7 years ago

“Took my car in on the Tuesday morning. Left my RAC number for them to call to see if they would cover cost for repairs. Collected car in the evening and was told they have rang the number receptionist wrote down and waiting for reply. Next day I rang RAC and was told they had received no call from the garage. I rang garage and the receptionist said I have to ring AAmotorway direct I was puzzled and said I was not with aa. Anyway to cut long story short this went on for 3days and in the end it was rac who had to ring garage as they kept saying they had rang them or emailed them. Very poor service bad attitude from the receptionist will not be going there again.”

Helpful Report

Posted 7 years ago

“Had to return the car twice as incompetent staff memember forgot to do things.”

Helpful Report

Posted 7 years ago

“Booked for an MOT online. Arrived on time, but was turned away because the time slot not available. Whats the point of booking on line??Your system is awful. Tollally unacceptable -- I have been buying tyres from you for years-- Will be looking for a new supplier!!!!”

Helpful Report

Posted 7 years ago

“dropped my Audi A5 off at the bloxwich branch for new front discs and pads while on my luch break, returned some hours after to collect the car having inspected the work went and paid. On switching on the ignition there were 9 miles more on the clock, it should take a half mile test drive at the most to check the brakes. I always take pictures of the mileage before i drop it off anywhere for work and confronted staff about it, they basically called me a liar and compensated me £20 back for diesel used. Never again will i use Eurofit.”

Helpful Report

Posted 7 years ago

Sorry to hear you were not satisfied with the level of service received at the Bloxwich branch. I have conveyed your concerns to the branch manager. After investigating this matter for you, the manager has assured me that the incident was resolved with yourself after you had viewed and examined the branch's CCTV footage. This showed your vehicle was road tested for 7 minutes and you were mistaken to suggest that 9 miles could have been driven in 7 minutes on a 30 mile road. As a good gesture we compensated you £20, this was to ensure that you left with a smile of good service from Eurofit Autocentres. I believe that we did everything in our power to retain our great customer relationship record. We are disappointed that this review has been written, even though the complaint was premature and you recieved £20 to retain your custom. If there any further information you can please forward it hello@eurofitautocentres.co.uk.

Posted 7 years ago

“We paid for 2 working day delivery. Part finally arrived on the 4th working day!”

Helpful Report

Posted 7 years ago

Hi I am very sorry to hear about this delay, however I think you have mistakenly reviewed the wrong company as we do not sell parts nor do we offer any type of delivery service. Many thanks for your feedback. Kind Regards

Posted 7 years ago

“eurofit bilston is the most disorganised place ive ever had the misfortune of dealing with , they changed the wrong part of my exhaust and then the mechanic swore at me when i told him it was booked for middle section instead of the front pipe , shocking service and very rude staff”

Helpful Report

Posted 7 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentres currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. Your review has been forwarded to myself as an operation manager I have investigated the matter and have responded accordingly. The manager Tania did explain to you on a previous Quote both parts of the exhaust system needed replacing because both section were leaking, you replied you were not willing to replace both parts (front and middle section) only the front section which was leaking and noisy. The manager acknowledged your decision. Later on your next visit, when your wife bought the vehicle to carry out the repairs, the manager explained to your wife the vehicle will be ready in 1 hour and made her a cup tea whist she waited. She then waited for a while and left and said to call her husband when the vehicle will be ready. Then 1 hour later when the vehicle was ready, the manager explained there was a considerable amount of corrosion on the middle section and it was leaking which can cause further damage to your vehicle so make sure you get it replaced as soon as possible. Shortly after the phone call you entered the reception area giving verbal abuse to Assistant Manager and demonstrating threatening behavior in an angry manner in front of other customers, saying you change the wrong section and wasn’t happy, the technician was called in and reaffirm that we recommended that both sections to be replaced, but you only asked for the front section only. Tania did offer to settle the matter in a courteous manner if you were willing to calm down, you replied affirmative and then Tania as a good will gesture offered you a discount on the fitted part and you were satisfied and after paying left the reception. Fortunately a customer waiting in the reception noted all your comments and has provided me the with information, the witness also has stated at no point did I hear any bad language coming from the technician the only person that was giving foul language was yourself. I do feel that The Manager Tania demonstrated professionalism and kindness towards you and the whole episode was a misunderstanding and hopefully won't be repeated again. I would just like to make aware we exercise a zero tolerance policy regarding abusive and threatening behavior towards our staff and technicians. We also have a job card that clearly states the recommended and actual work carried out. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do.

Posted 7 years ago

“No appointment was booked with garage although booked and confirmed online. leaving one day to get Mot complete prior to expiry.”

Helpful Report

Posted 7 years ago

“I recently took my car into eurofit auto centre, the Dunstall branch. I asked for new brake pads, when I went to pick up the car the brakes were not working correctly, they said they need time to bed in but I new there was another problem as the brake pedal went straight to the floor. I decided to take the car and see how it went. When I got onto the main duel carriageway the car started to shake and a loud vibrating noise from the rear of the car started. I pulled over and my rear driver side wheel had not been tightened the only thing holding the wheel on (barley) was the locking nut. I had to tighten the wheel myself take the car back and complain, I left it with them as I said the brakes still arnt right. Later that evening they told me there was loads of air in the brakes and needed bleeding which explained the breaks not working, nothing to do with the discs, however I asked for the discs when I took the car back as I thought that was the problem. The garage put myself and other road users at great risk with the brakes and the wheel!! I would steer clear of this garage if I was you. When I complained to the manager he didn't even believe what I was saying to him!! I would have liked more done about the incident that happened but it's usually very long and difficult to take a complaint further these days so I didn't bother, I will never use this garage again!”

Helpful Report

Posted 7 years ago

“No parking. Long waiting. Expensive repairs. I used to come regularly but never again.”

Helpful Report

Posted 8 years ago

“Booked in for a service and MOT. Came out with no handbrake although it 'passed' the MOT. Took it back in for them to spend the next 3 days adjusting the handbrake although advising it now makes a loud noise when driving as well. Told me it was fixed for 3 days, went to collect it every evening and having to return it back in after 5 mins of driving it around. Now tell me its the bearing, the side they didn't fix. although it passed the service and MOT without this being spotted? (and no noise before I took it in) they now expect me to pay out for the new bearing. Awful- never ever using the garage again and don't trust to drive my car around. thanks eurofit Dunstall!! :(”

Helpful Report

Posted 8 years ago

“MOT & service, got car back with a problem, after two weeks found the fault, booked in to be fixed the following week but driving away found all the under tray hanging down, took it back, stated at first they had not touched it, then another staff member said they had removed it, lost all the fixings , but said they had put new ones on but checking later at home found they had bodge the under tray on and still fixings missing AND THEY HAVE NOT STARTED THE REPAIR YET !!! not taking the car back there for the repair to be done !!!!”

Helpful Report

Posted 8 years ago

“Booked a full service and mot online for thursday 23rd of august2015 morning drop off time 9.30am branch manager had no idea about the booking and turned me down then he said we could fit in for a service but not for mot.I declined then I showed him the email about the booking and then he agreed to fit me in straightaway.Then i decided to wait in the reception to view the work rather than walking back home.When the car return to me my husband had a look under the bonnet he found some of the basic checks ,top up you do was never done.Here is the list.No windscreen washer fluid ,no lubrication on bonnet,boot,doors,and battery terminals.They never removed the rear wheels to check condition of drums,shoes,wheel cylinders.Handbrake travel was so high they never adjusted which only takes less than 5 minutes.Last year we used bloxwich branch for our 2 cars without any problems but we thought we use wednesfield branch for this year because its near and convenient but would never go to wednesfield branch.Very poor service and cutting corners.”

Helpful Report

Posted 8 years ago

“Took my Audi A1 to Eurofit for its 1st MOT. I was suspicious ( knowing that there main income comes from selling tyres ) as I watched the tester spend 15 minutes of the test time just checking the tyres. It was then no surprise that he raised an advisory on both rear tyres stating that they were both 'worn out of shape' . Both tyres were original Michelin / Audi fit tyres with 5.5mm of tread left on them. When I challenged the tester he said that its the same with all VW / Audi cars, the tyres wear out of shape before they wear properly out. I have since taken the car to my Audi dealership and had the tyres examined, they say that they are perfectly OK and cannot understand why there was an advisory issued on them. I would definitely not recommend this particular ( Cannock ) Eurofit centre, they are even worse than National Tyres.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. All of our MOT testers are fully trained and meet the standards required by VOSA (who regulate the tests) and are regularly monitored externally. It is a common issue for rear tyres on German vehicles to suffer from tyres being out of shape and we would advise camber and castor settings to be checked. An MOT advisory is a fault that will not cause the vehicle to fail an MOT, however require attention and should not be ignored. We would recommend rectifying the faults before they worsen and the reason the MOT tester would advise and document this is to make you aware of the issue before it worsens. Tyres are one of the most important components on the vehicle and are the only barrier between you and the road surface; therefore it is vital that your tyres are inspected correctly. Tyres may have plenty of tread however can become rippled and stepped; road potholes and hitting kerbs can also influence this. If you require a second opinion by an MOT tester and not just any technician you are more than welcome to visit any of our branches in your local area, Bloxwich and Wednesfield. Eurofit Autocentres main products are MOT & Service with tyres being a sub product and with the implementation of our Price Promise guarantee the mark up is extremely low. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do.

Posted 9 years ago

“I had been trying to arrange a mot for days by ringing but everytime i wasnt getting response! So I decided to book online! I chose the day and time!! Next day due to me being at work my mum received a phone call to say that that day and time wasn't available. Infact they hadnt had got anything till week after!! So at that i rung somewhere else and got it in!! What is the point having a phone if no one answers! And what the hell is the point in having a online options if it does coincide with the shop!! To say i was angry disappointed and appalled is a understatement!”

Helpful Report

Posted 9 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. We are currently in development of a new site with an integrated on-line booking system and this is due to be launched this year. However, this is not an excuse for the bad experience you had. I will be in contact with the branch manager to ensure that he reconciles both in branch diary with our on-line version on a daily basis. This in turn will eliminate this re-occurring to other customers. Due to the high demand at this branch for our services we have advertised a secretary position to arrange bookings and answer the telephones. Further to this we have been in contact with BT to install a second line. Many thanks for your comments as you have highlighted an issue and I will be addressing this matter by sending out a memo to all the branches to reinforce this policy. I believe your experience with us on this occasion was not to our usual standards. I can sincerely apologise on behalf of our Eurofit Auto centres. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.

Posted 9 years ago

“Cannock branch. Full service, mot had done in late December 2014 very pleased with the whole service. In January 2015 after good service the 1st time round they fixed my suspension spring again good service. Now for the bad service as I've just had investegated by 2 other professional macanics. No coolant left part empty lack of heat on car heaters.causing engine problems gaskets etc.no new fuel filter not even an oil change. I as a retail manger in our local area of cannock I'm left to wonder why this has happened. To do this to somebody's car is disgraceful and I will never let u as euro fit company ever go near my car again.Are they After more work and people's hard earned cash. Or as a company just ripping people off..With low graded machanics. I hope u as a company can resolve the issues before as we all no what bad publicity can do.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. I will be investigating this matter for you to identify the cause of the complaint and highlight any issues we may have. I understand at this stage your vehicle was serviced on 14th December 2014 by our Cannock site. The service that was undertaken included an Oil & Oil filter replacement (specialist oil on your vehicle) and air filter replacement. Fuel filter is an additional extra (replaced depending on mileage and age of vehicle) and this is not included in our standard 12 months/ 12,000 miles menu priced service. Our technicians are accredited by national training bodies, fully qualified and experienced in vehicle repairs and servicing. We run training refreshers on all our staff and I can assure you that our technicians are competent to carry out their duty. Our quality control procedure involves a second technician checking certain aspects of the service i.e fluid levels inc coolant, wheel nuts tightness, and service light reset. This is undertaken every time a service is completed; this procedure is documented and filed. I will be checking the document for you to eliminate that this procedure was overseen. I will be giving you feedback in the next week and hopefully restore your confidence in Eurofit Autocentres. If you require any further information regarding this matter please contact me via email m.ali@eurofitautocentres.co.uk Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. It is our passion to retain you as a satisfied customer and will hope to serve you again in the future.

Posted 9 years ago

“Booked my Astra in online for a full service at the Bilston branch. I got the appointment time I wanted and was happy with the price. After approximatly 3 hours I got a call back saying my car was ready. After paying and leaving I had to get to Leicester from Wolverhampton. As I arrived in Leicester smoke started coming out from under the engine I initially thought it could be spilt oil. I left the car at my destination. After about 3 hours I started the car and it felt fine so drove back to Wolverhampton just as I arrived back all the heating stopped working making it very cold for my children. The next morning I checked and there was no engine coolant in the coolant tank this was a Sunday and I could not call the branch and had to travel in taxis all day. Took the car back in on Monday morning and explained to a young mechanic the problem, the first thing he said is 'it sounds like your head gaskets gone' I explained there was nothing wrong prior to taking my car to the garage. I left the vehicle with them and caught another taxi to work (west brom). After several hours I received a call stating when the mechanic was doing the service he had accidently cut through the coolant pipe! At no point was I offered an apology and also surely the car should have been checked for any leaks before handing it back to me. I am very disappointed with my visit after all the great reviews I read before booking.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. I will be investigating this matter for you to identify the cause of the complaint and highlight any training issues we may have. Our quality procedure is to double check vehicles for tightness of bolts of key components and to check levels of fluids. The job card associated with your vehicle will highlight which technician undertook your service. Our policy is to diagnose faults before speaking to clients regarding customer’s vehicle faults, this allows us to give facts rather than speculate such as head gasket failure. I believe your experience with us on this occasion was not to our usual standards. I can sincerely apologise on behalf of our Eurofit Auto centres. If you require any further service or repairs in future please contact me directly on m.ali@eurofitautocentres.co.uk and I can arrange a concession to be applied to the invoice. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.

Posted 9 years ago

“Very disappointed that after placing a tyre order online and booking a fitting time that on arrival at the centre - no tyres and no notification of fitting time. Fortunately, the staff at the centre drove to Wolverhampton to collect two tyres - but what should have been a 30 minute job wasted almost half a day. I won't use Eurofit again - in this day and age if you advertise a system it should work, I can spend £200 elsewhere and get better service. It's a pity as I was looking for somewhere local that I could use for my car, my wifes' car and our daughters for servicing / brakes etc but not now.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive tyre prices to all of our customers. Unfortunately the week your booking was made we experienced technical issues regarding the Internet connectivity. It was then in the hands of our Telephone provider to repair the line that was external to our property. However the management of the branch concerned did source the tyres locally and fitted them to your vehicle within 2 hours so that minimum disruption was caused to your day. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. In the meantime I will be liaising with the branch manager and identifying potential deficits to prevent this from occurring again. The manager may contact you to discuss the matter further. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.

Posted 9 years ago

“I'm not sure that all the mechanics especially at the millfield road site even know what they are doing. their diagnosis of a problem is usually wrong and I will not be going back and using them again.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. It is our passion to retain you as a satisfied customer and will hope to serve you again in the future. Please provide me with further information regarding your vehicle registration to m.ali@eurofitautocentres.co.uk so I can investigate this matter for you. In the meantime I will be liaising with the branch manager and identifying potential staff training deficits. We have recently upgraded our diagnostic machine at this branch to give a more advanced and detailed readings.

Posted 9 years ago

Eurofit Autocentres is rated 4.6 based on 1,470 reviews