Eurofit Autocentres Reviews

4.6 Rating 1,470 Reviews
90 %
of reviewers recommend Eurofit Autocentres
4.6
Based on 1,470 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Eurofit Autocentres Reviews
Visit Website

Phone:

0800 270 77 33

Email:

hello@eurofitautocentres.co.uk

Location:

Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands
Wolverhampton
WV4 6JQ

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Eurofit Autocentres 5 star review on 7th January 2023
Anonymous
Eurofit Autocentres 5 star review on 16th November 2022
Ali
Eurofit Autocentres 5 star review on 22nd February 2021
Mr Hughes
Eurofit Autocentres 1 star review on 9th October 2020
Anonymous
Eurofit Autocentres 5 star review on 9th October 2020
Mr Hughes
Anonymous
Anonymous  // 01/01/2019
I am sorry to say that my experience with Eurofit was terrible.Can i say that the attitude of the staff at Eurofit Bilston was excellent but the workmanship was very very poor. I had brake pads fitted to the front and rear of my Fiat Bravo. I had to take it back four times before i received satisfactory service. It also cost me an extra £60 over and above the cost of fitting the pads. This did not take into account the time spent returning the car to the garage. When i asked to see the manager about the extra costs incurred by me, I was told that i would only get the same response. I will not be using Eurofit again and i will not recommend them to friends and associates. John Gibson
Helpful Report
Posted 9 years ago
Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. I have investigated this matter for you. Your initial visit front brake pads were fitted as instructed by you. Your second visit rear brake pads were fitted. However as the technicians were replacing the rear brake pads it was noted that both rear callipers were seized. This information was communicated to you and it was recommended that they would need replacing at an additional charge. However this was declined and it was agreed that our staff would try to free off the calliper pistons as a temporary solution to get you back on the road. It is common for Fiat’s to suffer from issues regarding the rear braking system. The third visit came 2 months/ 1,300 miles later, bearing in mind that both rear callipers were resolved as a temporary measure. Out of good will the manager replaced the NSR brake calliper at a cost price of the part of £60, with no labour charge on fitting and hand brake adjustment. The usual price for this would have been £125 per calliper. The vehicle was then tested on our brake rollers and road tested, it was reported that the vehicles brakes were good. The OSR brake calliper at the time of inspection was in good working order and therefore this wasn’t replaced to save you money. I believe that our company acted in good faith by fitting the NSR brake calliper at cost price and also repairing the OSR calliper. This has saved you money. If you had visited any other garage the braking calliper fault would have been present. Our technicians are highly trained, qualified and experienced in what we do. The recruitment and selection process rigorously select candidates by performing various tests and profiling. We have a quality control policies & procedures implemented in all our branches which are followed religiously. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. It is our passion to retain you as a satisfied customer and will hope to serve you again in the future.
Posted 9 years ago
Eurofit Autocentres is rated 4.6 based on 1,470 reviews