Name: Eurofit Autocentres
Address: Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands, Wolverhampton
Rating: 4.58

“Took my Audi A1 to Eurofit for its 1st MOT. I was suspicious ( knowing that there main income comes from selling tyres ) as I watched the tester spend 15 minutes of the test time just checking the tyres. It was then no surprise that he raised an advisory on both rear tyres stating that they were both 'worn out of shape' . Both tyres were original Michelin / Audi fit tyres with 5.5mm of tread left on them. When I challenged the tester he said that its the same with all VW / Audi cars, the tyres wear out of shape before they wear properly out. I have since taken the car to my Audi dealership and had the tyres examined, they say that they are perfectly OK and cannot understand why there was an advisory issued on them. I would definitely not recommend this particular ( Cannock ) Eurofit centre, they are even worse than National Tyres.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. All of our MOT testers are fully trained and meet the standards required by VOSA (who regulate the tests) and are regularly monitored externally. It is a common issue for rear tyres on German vehicles to suffer from tyres being out of shape and we would advise camber and castor settings to be checked. An MOT advisory is a fault that will not cause the vehicle to fail an MOT, however require attention and should not be ignored. We would recommend rectifying the faults before they worsen and the reason the MOT tester would advise and document this is to make you aware of the issue before it worsens. Tyres are one of the most important components on the vehicle and are the only barrier between you and the road surface; therefore it is vital that your tyres are inspected correctly. Tyres may have plenty of tread however can become rippled and stepped; road potholes and hitting kerbs can also influence this. If you require a second opinion by an MOT tester and not just any technician you are more than welcome to visit any of our branches in your local area, Bloxwich and Wednesfield. Eurofit Autocentres main products are MOT & Service with tyres being a sub product and with the implementation of our Price Promise guarantee the mark up is extremely low. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do.

Posted 10 years ago

“I had been trying to arrange a mot for days by ringing but everytime i wasnt getting response! So I decided to book online! I chose the day and time!! Next day due to me being at work my mum received a phone call to say that that day and time wasn't available. Infact they hadnt had got anything till week after!! So at that i rung somewhere else and got it in!! What is the point having a phone if no one answers! And what the hell is the point in having a online options if it does coincide with the shop!! To say i was angry disappointed and appalled is a understatement!”

Helpful Report

Posted 10 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. We are currently in development of a new site with an integrated on-line booking system and this is due to be launched this year. However, this is not an excuse for the bad experience you had. I will be in contact with the branch manager to ensure that he reconciles both in branch diary with our on-line version on a daily basis. This in turn will eliminate this re-occurring to other customers. Due to the high demand at this branch for our services we have advertised a secretary position to arrange bookings and answer the telephones. Further to this we have been in contact with BT to install a second line. Many thanks for your comments as you have highlighted an issue and I will be addressing this matter by sending out a memo to all the branches to reinforce this policy. I believe your experience with us on this occasion was not to our usual standards. I can sincerely apologise on behalf of our Eurofit Auto centres. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.

Posted 10 years ago

“Cannock branch. Full service, mot had done in late December 2014 very pleased with the whole service. In January 2015 after good service the 1st time round they fixed my suspension spring again good service. Now for the bad service as I've just had investegated by 2 other professional macanics. No coolant left part empty lack of heat on car heaters.causing engine problems gaskets etc.no new fuel filter not even an oil change. I as a retail manger in our local area of cannock I'm left to wonder why this has happened. To do this to somebody's car is disgraceful and I will never let u as euro fit company ever go near my car again.Are they After more work and people's hard earned cash. Or as a company just ripping people off..With low graded machanics. I hope u as a company can resolve the issues before as we all no what bad publicity can do.”

Helpful Report

Posted 11 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. I will be investigating this matter for you to identify the cause of the complaint and highlight any issues we may have. I understand at this stage your vehicle was serviced on 14th December 2014 by our Cannock site. The service that was undertaken included an Oil & Oil filter replacement (specialist oil on your vehicle) and air filter replacement. Fuel filter is an additional extra (replaced depending on mileage and age of vehicle) and this is not included in our standard 12 months/ 12,000 miles menu priced service. Our technicians are accredited by national training bodies, fully qualified and experienced in vehicle repairs and servicing. We run training refreshers on all our staff and I can assure you that our technicians are competent to carry out their duty. Our quality control procedure involves a second technician checking certain aspects of the service i.e fluid levels inc coolant, wheel nuts tightness, and service light reset. This is undertaken every time a service is completed; this procedure is documented and filed. I will be checking the document for you to eliminate that this procedure was overseen. I will be giving you feedback in the next week and hopefully restore your confidence in Eurofit Autocentres. If you require any further information regarding this matter please contact me via email m.ali@eurofitautocentres.co.uk Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. It is our passion to retain you as a satisfied customer and will hope to serve you again in the future.

Posted 11 years ago

“Booked my Astra in online for a full service at the Bilston branch. I got the appointment time I wanted and was happy with the price. After approximatly 3 hours I got a call back saying my car was ready. After paying and leaving I had to get to Leicester from Wolverhampton. As I arrived in Leicester smoke started coming out from under the engine I initially thought it could be spilt oil. I left the car at my destination. After about 3 hours I started the car and it felt fine so drove back to Wolverhampton just as I arrived back all the heating stopped working making it very cold for my children. The next morning I checked and there was no engine coolant in the coolant tank this was a Sunday and I could not call the branch and had to travel in taxis all day. Took the car back in on Monday morning and explained to a young mechanic the problem, the first thing he said is 'it sounds like your head gaskets gone' I explained there was nothing wrong prior to taking my car to the garage. I left the vehicle with them and caught another taxi to work (west brom). After several hours I received a call stating when the mechanic was doing the service he had accidently cut through the coolant pipe! At no point was I offered an apology and also surely the car should have been checked for any leaks before handing it back to me. I am very disappointed with my visit after all the great reviews I read before booking.”

Helpful Report

Posted 11 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. I will be investigating this matter for you to identify the cause of the complaint and highlight any training issues we may have. Our quality procedure is to double check vehicles for tightness of bolts of key components and to check levels of fluids. The job card associated with your vehicle will highlight which technician undertook your service. Our policy is to diagnose faults before speaking to clients regarding customer’s vehicle faults, this allows us to give facts rather than speculate such as head gasket failure. I believe your experience with us on this occasion was not to our usual standards. I can sincerely apologise on behalf of our Eurofit Auto centres. If you require any further service or repairs in future please contact me directly on m.ali@eurofitautocentres.co.uk and I can arrange a concession to be applied to the invoice. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.

Posted 11 years ago

“Very disappointed that after placing a tyre order online and booking a fitting time that on arrival at the centre - no tyres and no notification of fitting time. Fortunately, the staff at the centre drove to Wolverhampton to collect two tyres - but what should have been a 30 minute job wasted almost half a day. I won't use Eurofit again - in this day and age if you advertise a system it should work, I can spend £200 elsewhere and get better service. It's a pity as I was looking for somewhere local that I could use for my car, my wifes' car and our daughters for servicing / brakes etc but not now.”

Helpful Report

Posted 11 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive tyre prices to all of our customers. Unfortunately the week your booking was made we experienced technical issues regarding the Internet connectivity. It was then in the hands of our Telephone provider to repair the line that was external to our property. However the management of the branch concerned did source the tyres locally and fitted them to your vehicle within 2 hours so that minimum disruption was caused to your day. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. In the meantime I will be liaising with the branch manager and identifying potential deficits to prevent this from occurring again. The manager may contact you to discuss the matter further. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.

Posted 11 years ago

“I'm not sure that all the mechanics especially at the millfield road site even know what they are doing. their diagnosis of a problem is usually wrong and I will not be going back and using them again.”

Helpful Report

Posted 11 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. It is our passion to retain you as a satisfied customer and will hope to serve you again in the future. Please provide me with further information regarding your vehicle registration to m.ali@eurofitautocentres.co.uk so I can investigate this matter for you. In the meantime I will be liaising with the branch manager and identifying potential staff training deficits. We have recently upgraded our diagnostic machine at this branch to give a more advanced and detailed readings.

Posted 11 years ago

“I am sorry to say that my experience with Eurofit was terrible.Can i say that the attitude of the staff at Eurofit Bilston was excellent but the workmanship was very very poor. I had brake pads fitted to the front and rear of my Fiat Bravo. I had to take it back four times before i received satisfactory service. It also cost me an extra £60 over and above the cost of fitting the pads. This did not take into account the time spent returning the car to the garage. When i asked to see the manager about the extra costs incurred by me, I was told that i would only get the same response. I will not be using Eurofit again and i will not recommend them to friends and associates. John Gibson”

Helpful Report

Posted 11 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. I have investigated this matter for you. Your initial visit front brake pads were fitted as instructed by you. Your second visit rear brake pads were fitted. However as the technicians were replacing the rear brake pads it was noted that both rear callipers were seized. This information was communicated to you and it was recommended that they would need replacing at an additional charge. However this was declined and it was agreed that our staff would try to free off the calliper pistons as a temporary solution to get you back on the road. It is common for Fiat’s to suffer from issues regarding the rear braking system. The third visit came 2 months/ 1,300 miles later, bearing in mind that both rear callipers were resolved as a temporary measure. Out of good will the manager replaced the NSR brake calliper at a cost price of the part of £60, with no labour charge on fitting and hand brake adjustment. The usual price for this would have been £125 per calliper. The vehicle was then tested on our brake rollers and road tested, it was reported that the vehicles brakes were good. The OSR brake calliper at the time of inspection was in good working order and therefore this wasn’t replaced to save you money. I believe that our company acted in good faith by fitting the NSR brake calliper at cost price and also repairing the OSR calliper. This has saved you money. If you had visited any other garage the braking calliper fault would have been present. Our technicians are highly trained, qualified and experienced in what we do. The recruitment and selection process rigorously select candidates by performing various tests and profiling. We have a quality control policies & procedures implemented in all our branches which are followed religiously. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. It is our passion to retain you as a satisfied customer and will hope to serve you again in the future.

Posted 11 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Eurofit Autocentres Reviews

Phone:

Email:

Location: