Eurofit Autocentres Reviews

Name: Eurofit Autocentres
Address: Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands, Wolverhampton
Rating: 4.55

4.6 Rating 1,468 Reviews

90 %

of reviewers recommend Eurofit Autocentres

Company Reviews

Metrics

Info

4.6

Based on 1,468 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 270 77 33

Email:

hello@eurofitautocentres.co.uk

Location:

Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands
Wolverhampton
WV4 6JQ

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Eurofit Autocentres 5 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had new tree fitted and was disappointed with the care and attention to ensuring that the pressure in each tyre was the same. This is something that should be done routinely because of the imbalance and the uneven ware that different tyre pressure can cause. Please, please, more attention to detail and a little more patience with all customers.”

Helpful Report

Posted 1 month ago

“I have been using the wednesfield branch for a number of years and have always been pleased however I am sad to say on this occasion this isn’t the case . Booked in for a mot and was told my car had failed on a split tyre . I was asked if I wanted it replaced but said no as I use local tyre place when needed . The owner where I got my tyre replaced said the Tyre should not have failed but would expect an advisory . On taking my car back for the retest a lady came to collect her car and was told a couple of her tyres were on the way out to which she replied that they had been literally changed at the bloxwich branch a month ago and was gob smacked at what she was told . Make of this what you want but they have lost my business .”

Helpful Report

Posted 2 months ago

“Quality of work actually completed was good but communication very poor. Quotes that were promised were not given and staff avoided queries by not answering calls and then not calling back when promised by reception staff (at least 4 times!) . Potential £550 worth of repair work is being missed by Eurofit which we asked quotes for”

Helpful Report

Posted 5 months ago

“The female receptionist was not helpful at all. Thanks to the engineer, who stepped in and agreed to do the work that my car was booked for.”

Helpful Report

Posted 10 months ago

“When collecting the vehicle wheel trims were missing , which they found and refitted within a few minutes. Steering wheel was very dirty and oil/grime left all over the inside of the door...from the handle all down to the door pocket.”

Helpful Report

Posted 1 year ago

“Good all round”

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Posted 1 year ago

“Nice people bit so slow. Booked in for 9.30. 1 hor 30 mins later and still not finished. Booked early slot at 9.30 as I had to be somewhere at 11. Booking online a joke.”

Helpful Report

Posted 2 years ago

“Booked in for two new rear tyres, on the Tuesday "which they had in stock", day of drop of Friday, tyres aren't in stock! So took more time booking in. time of pick up mistake with price of tyres and although they honoured there price there seemed to be an ability to adjust the price at the till, kept waiting ridiculous amount of time, very disappointing as service in the past as always been good”

Helpful Report

Posted 3 years ago

“Car in for MOT but had a terrible smell on seats and matts when I got it back. Had to get the vehicle valeted to remove the stink which was still present a week later!”

Helpful Report

Posted 5 years ago

Thank you for your feed back. I would be very grateful if you can forward me your vehicle and contact details in-order for me to pursue the matter. Regards Rowland Rowley customerservices@eurofitautocentres.co.uk 01902 404045

Posted 5 years ago

“My appointment was 10.30 am, however, my car stayed till about 11.35 before some one was free to look at it. I was booked for a free health check but all what was tested was the clutch after a short test drive, which I knew it needed changing anyway. The ramp was occupied by a mini-cooper waiting for parts so they couldn't do the health check. I was quoted 395£ to do the clutch the next day, however I preferred to take the car to another garage who did the clutch the same day for 315£. So all in all, I have wasted my morning with no benefit. They provide free WiFi that is useful while waiting.”

Helpful Report

Posted 5 years ago

“Tyres were okay and it was done reasonably quickly but the staff! Bloody hell every second word was swearing, no hello, no people skills, watching loud videos in reception area with staff laughing and joking. They really didn't want to be there so acted like they were down the pub already. I thought kwik fit were bad.....”

Helpful Report

Posted 5 years ago

Thank you for your feedback expressing concern on the professionalism of one of our branches. I have approached Area manager and Branch manager on receiving your concern, as you can expect the matter has been taken seriously especially when you have stated that the staff members have undermined the Professional conduct of this Company. I have now initiated the investigation to view the CCTV footage and will also speak to the staff members concerned. I can assure you this isolated incident which has clearly made you uncomfortable will not happen again due to measures put in place. I very much regret any inconvenience caused to you. Once again please accept our sincerest apologies. Rowland Rowley Customer Service Manager Tel 01902 404045

Posted 5 years ago

“looked on line for tyres for my fiesta eurofit was the best priced for my size checked the centre online and it said £45.90 which was great went to he centre and was charged £50 a tyre and then the computer would not work so no receipt was printed can you come back later he said so i phoned twice yes its working he said so i went back and still not working properly so he scanned a copy with no invoice number on it feel abit let down at this moment not a happy customer”

Helpful Report

Posted 5 years ago

“Booked in for 11:30 on a Tuesday morning to have 4 tyres fitted which took them until about 12:50 to fit. When the car was finally done they had gotten oil in my foot well as they didn't use anything to protect my carpet.”

Helpful Report

Posted 5 years ago

Hi Laura Sincerely apologise for the inconvenience, please contact the Head office (01902 404045) and ask for Stuart at customer services the issue will be rectified immediately. Customer Service Manager Stuart Woodward

Posted 5 years ago

“After booking my car in for two new tyres no problem very good service at garage in Telford fitted as requested on time and date but after couple days when i got to 60 mph the steering on vehicle vibrated. After tacking to another garage found that Wheel balances had put on top of each and one had 195 grams all stacked on each other so had wheels re balanced. Not had problem since this maybe due to the way your tyres are stored but still what ever caused poor practice by the fitter.”

Helpful Report

Posted 5 years ago

“I recently took my Jaguar in to the wednesfield branch of eurofit I have used this Branch before for MOTT'S with a few jobs done in the past but on a different motor with no problem. But on this Occasion I did not get my car back when stated I was told due to staff shortage was given a courtesy car that had little to no petrol in it so had to put some in I must say the I was reimbursed for this no problem there. I was given a price for the job in Total job doing my hand break and clutch for the sum of £769.00 but then they stated that something else had gone on the clutch and it was going to cost me yet another £190.00 yet on there written invoice it had started that they had a clutch kit and in the past when I have brought a kit I have had everything needed so why the extra cost I am still trying to figure this one out. They reimbursed me £30.00 for the air conditioning they never did I will end up sorting this out myself so with the reimbursement of £30.00 still cost me £959.00 so £190.00 than originally quoted.”

Helpful Report

Posted 6 years ago

In regards to your communication above. I have communicated with the Branch manager who has informed me that the work booked-in initially was for brakes replacement and quotation for 2 pieces clutch system totalling £769.00, however when we removed the gearbox to replace the clutch system the technician noticed excessive wear on your dual mass flywheel, subsequently you was advised a replacement, hence the additional charge of £190.00 which was explained, and as a good will gesture you was given free installation to fit the part which you gladly accepted. Since the issue wasn’t raised as a concern at the time of collection the manager was not able to address the complaint. The manager has apologised for vehicle not getting back to you at the stated time. He has assured me that this will not occur again and apologises for any convenience caused. If you still wish to pursue the matter then please forward your complaint to: customerservice@eurofitautocentres.co.uk R.Rowley Customer service

Posted 6 years ago

“The tyres and customer service guy at the till was good. Unfortunately the tracking on my car was not. The tracking was way out and worse than it was before i brought the car in. I returned it the following day and the tracking was redone. Unfortunately the tracking was out again and even worse. Disappointing.”

Helpful Report

Posted 6 years ago

Thank you for your priority communication. In order for me to investigate your complaint, please forward letter of complaint stating invoice number, vehicle and contact details to: customerservice@eurofitautocentres.co.uk. and a member of our team will contact you within 48 hours of receiving your complaint. R.Rowley Customer Service

Posted 6 years ago

“Mot was carried out and contact the number was given but when they could have called me they didn't and returned after 2 hours to be told it hadn't passed due to 2 minor things which I could have authorised they could do only if they called me. They then did the work but kept it for another 2 hours which meant had to make arrangements to pick my children up and upon collect was meet with a very frosty welcome off the man behind the desk. I paid and he put my key on the desk and walked off. No thank you for your business when I had just paid £118 for a 4 hour MOT and new tyre. Work was fine need to work on customer service.”

Helpful Report

Posted 7 years ago

“Visited the bloxwich branch on 1 st November 2016 approached by a very rude young man on return for collection of my vehicle we were spoken to very rudely this being my first service being unsure of what was involved I asked a few questions about the car checks and was very rudely responded to by this man who seemed very uninterested in what I was was asking and very much rushed me along with a very rude attitude. Shame really as I have been to this branch before for a quick check over of my vehicle and the other staff member seemed very helpful but sorry to say my custom for the future has been lost.”

Helpful Report

Posted 7 years ago

“According to the report the 4 tyres were all 6mm tread the front right I know is ready to be replaced. (they could not have checked) What else have they not done, Have I paid £139 just to have them fill the forms”

Helpful Report

Posted 7 years ago

“I booked my car into your Telford Stafford Park branch via the web for an interim service and MOT on Monday which is advertised on your web site at £69.99 and I got a email a few hours later form someone called Rob saying they could not do it that day because they where fully booked so I rang and asked if they could do it on Wednesday instead which was Ok and I was told it would be £110 and when I pointed out they had sent me an email stating it was £69.99 I was put on to someone who I think was Rob and told that was the right price, so I took my car in as planned and when I went to pick it up I was told it was £126, I told the guy he was joking and I had a email from Rob stating it was £69.99 which he eventually charged me. I did say over the phone when I rang up to see if my car was ready for collection that I wanted to book my wife's car in for a service when I picked mine up but after what happened I changed my mind and I will be taking it to another garage instead. Until I retired I was a manager and salesman in the auto repair and tyre service industry for 45 years and if this had happened in one of my depots I would be asking why on earth doesn't anyone know whats going on. A Lowe.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. The main reason for the misunderstanding was that your vehicle details entered online were incorrect, so therefore the price given online was for a smaller engine sized vehicle under 1000cc hence the price (£69.99), the correct engine size for your vehicle is 1600cc which is priced at £125.00. I apologise for the misunderstanding and will ensure this doesn’t occur in the future. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do.

Posted 7 years ago

Eurofit Autocentres is rated 4.6 based on 1,468 reviews