Eurofit Autocentres Reviews

Name: Eurofit Autocentres
Address: Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands, Wolverhampton
Rating: 4.58

4.6 Rating 1,666 Reviews

91 %

of reviewers recommend Eurofit Autocentres

Company Reviews

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4.6

Based on 1,666 reviews

Customer Service
Communication Channels	Telephone

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Phone:

0800 270 77 33

Email:

hello@eurofitautocentres.co.uk

Location:

Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands
Wolverhampton
WV4 6JQ

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Eurofit Autocentres 5 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service ,good price,car ready when said within 2 hours .will use again.”

Helpful Report

Posted 11 years ago

“Cannock branch. Full service, mot had done in late December 2014 very pleased with the whole service. In January 2015 after good service the 1st time round they fixed my suspension spring again good service. Now for the bad service as I've just had investegated by 2 other professional macanics. No coolant left part empty lack of heat on car heaters.causing engine problems gaskets etc.no new fuel filter not even an oil change. I as a retail manger in our local area of cannock I'm left to wonder why this has happened. To do this to somebody's car is disgraceful and I will never let u as euro fit company ever go near my car again.Are they After more work and people's hard earned cash. Or as a company just ripping people off..With low graded machanics. I hope u as a company can resolve the issues before as we all no what bad publicity can do.”

Helpful Report

Posted 11 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. I will be investigating this matter for you to identify the cause of the complaint and highlight any issues we may have. I understand at this stage your vehicle was serviced on 14th December 2014 by our Cannock site. The service that was undertaken included an Oil & Oil filter replacement (specialist oil on your vehicle) and air filter replacement. Fuel filter is an additional extra (replaced depending on mileage and age of vehicle) and this is not included in our standard 12 months/ 12,000 miles menu priced service. Our technicians are accredited by national training bodies, fully qualified and experienced in vehicle repairs and servicing. We run training refreshers on all our staff and I can assure you that our technicians are competent to carry out their duty. Our quality control procedure involves a second technician checking certain aspects of the service i.e fluid levels inc coolant, wheel nuts tightness, and service light reset. This is undertaken every time a service is completed; this procedure is documented and filed. I will be checking the document for you to eliminate that this procedure was overseen. I will be giving you feedback in the next week and hopefully restore your confidence in Eurofit Autocentres. If you require any further information regarding this matter please contact me via email m.ali@eurofitautocentres.co.uk Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. It is our passion to retain you as a satisfied customer and will hope to serve you again in the future.

Posted 11 years ago

“Mot and service completed on the same day. Was given a time to bring my car in. The staff kept me informed throughout and gave me a price prior to completing the work. Good value for money. We take all of our family cars to Eurofit.”

Helpful Report

Posted 11 years ago

“over 2 years my car has had a little problems come up .after taking my car to the bloxwich branch all the staff have been friendly /clean and tidy fitted in around my time the prices are very good . all work is reliable. over all very good”

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Posted 11 years ago

“They were flexible, knowledgeable and friendly. Top drawer!!”

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Posted 11 years ago

“Friendly and fast service.”

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Posted 11 years ago

“Couldn't be happier with the service I received, recommended a friend and will be happy to recommend to many more!”

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Posted 11 years ago

“Been there the last 2 years for mot and service do a great job very helpful and get job done on time.”

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Posted 11 years ago

“Good price. Excellent service. Good job. With advisories on future service. Quick and very courteous staff.”

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Posted 11 years ago

“at last i have found a garage where i can get good service courtasy and a job done 100%”

Helpful Report

Posted 11 years ago

“at last i have found a garage where i can get good service courtasy and a job done 100%”

Helpful Report

Posted 11 years ago

“They phoned me to let me know they had ordered in tyres as they did not have them in stock. The service was very quick and friendly, however the tyres do not seem as well attached as they were previously and the alloys have been scratched.”

Helpful Report

Posted 11 years ago

“I have had work carried out at Wednesfield branch over the past few years and the service has being First class. The staff are helpful and nothing seems to be too much trouble. I have been satisfied with with all work carried out (on two cars)/tyres/clutch/brakes/glow plugs/services/MOTs/Ect".the prices are fair -Thats why i will keep going back. Well done.”

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Posted 11 years ago

“Very helpful”

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Posted 11 years ago

“Booked my Astra in online for a full service at the Bilston branch. I got the appointment time I wanted and was happy with the price. After approximatly 3 hours I got a call back saying my car was ready. After paying and leaving I had to get to Leicester from Wolverhampton. As I arrived in Leicester smoke started coming out from under the engine I initially thought it could be spilt oil. I left the car at my destination. After about 3 hours I started the car and it felt fine so drove back to Wolverhampton just as I arrived back all the heating stopped working making it very cold for my children. The next morning I checked and there was no engine coolant in the coolant tank this was a Sunday and I could not call the branch and had to travel in taxis all day. Took the car back in on Monday morning and explained to a young mechanic the problem, the first thing he said is 'it sounds like your head gaskets gone' I explained there was nothing wrong prior to taking my car to the garage. I left the vehicle with them and caught another taxi to work (west brom). After several hours I received a call stating when the mechanic was doing the service he had accidently cut through the coolant pipe! At no point was I offered an apology and also surely the car should have been checked for any leaks before handing it back to me. I am very disappointed with my visit after all the great reviews I read before booking.”

Helpful Report

Posted 11 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. I will be investigating this matter for you to identify the cause of the complaint and highlight any training issues we may have. Our quality procedure is to double check vehicles for tightness of bolts of key components and to check levels of fluids. The job card associated with your vehicle will highlight which technician undertook your service. Our policy is to diagnose faults before speaking to clients regarding customer’s vehicle faults, this allows us to give facts rather than speculate such as head gasket failure. I believe your experience with us on this occasion was not to our usual standards. I can sincerely apologise on behalf of our Eurofit Auto centres. If you require any further service or repairs in future please contact me directly on m.ali@eurofitautocentres.co.uk and I can arrange a concession to be applied to the invoice. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.

Posted 11 years ago

“excellent service very friendly and pleasant staff would recommend”

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Posted 11 years ago

“I dealt with this matter as the vehicles owner (my Daughter) was at work. The whole experience was excellent, from the original 'online' booking to the actual visit itself, where I was met by friendly, efficient staff who carried out their work with a smile - I would certainly recommend your Stafford Park, Telford branch to everyone.”

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Posted 11 years ago

“Really pleased with the service i received, will use again.”

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Posted 11 years ago

“The Eurofit autocentre we went to in halesfield was brilliant. They did a great job and went out of their way for us. However I'm not happy with the online service. I ordered tyres at £33.96 online and have an email from them to prove this. The price in store was more. They explained that they do everything to the £1 not pence. The garage did do their best to match the price as closely as they could at £35 per tyre which I appreciate. But the online system needs updating!”

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Posted 11 years ago

“Staff were very professional, friendly and efficient. The price of the tyre was the most cost effective i could find in the local area. I will definetley be using this company again.”

Helpful Report

Posted 11 years ago

Eurofit Autocentres is rated 4.6 based on 1,666 reviews