eShores.co.uk Reviews

Name: eShores.co.uk
Rating: 4.94

4.9 Rating 3,282 Reviews

99 %

of reviewers recommend eShores.co.uk

Company Reviews

Product Reviews

Metrics

4.9

Based on 3,282 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

eShores.co.uk 5 star review on 21st February 2026

Helen

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Michelle was brilliant today, she went to the trouble of looking for different options to keep within my budget for a trip to America that I've been wanting to go on for a few years, ????”

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Posted 9 years ago

“Excellent service so far [ haven't had holiday yet] but every request or question has been dealt with very promptly.”

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Posted 10 years ago

“Just booked trip to Vietnam with Mat. He was very helpful and informative. Not booked any trips yet but I know that I can contact Mat at any time and he will sort them for us.”

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Posted 10 years ago

“Helpful and fitted our brief very well, though we could have done with more information about the hotels; we had to search them out on the web ourselves to find out about their locations, etc. Too early to say more - ask again on our return?”

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Posted 10 years ago

“I booked a holiday with Michelle of eShores to Amsterdam and Rome. I come originally from a high end sales background so I'm possibly over sensitive to customer care. Michelle has been brilliant throughout the booking process. Listening to what I was looking for and then coming up with a few alternatives. I haven't been on the holiday yet that's why I've only given four stars. I suspect that on return I will give five !”

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Posted 10 years ago

“Booked a route 66. Michelle was very knowledgeable and have us excellent service. She was happy to amend and tweek our trip as we needed. These changes were done promptly and we received immediate acknowledgements all the way through from booking. She always hot back to us promptly. The choice of hotels was of a very good standard and well thought through. They were all handy to get to after a long day travelling. Everything went to plan - everything was booked no problems. Thank you Michelle. We were that pleased we have asked Michelle to quote for our next holiday”

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Posted 10 years ago

“enthusiastic, informative and very helpful”

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Posted 10 years ago

“Have rated this as only good due to the poor service offered from Michelle, contacted twice for a quote but said she was busy and was it a confirmed booking , can`t confirm without a price. On the other hand it was VERY GOOD service from Matt he offered me an alternative multi tour to the one advertised for South Africa which I accepted with a couple of changes Nothing was no problem to him answering all my queries. Excellent !! Rod”

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Posted 10 years ago

Hi Rod, thanks for taking the time to write a review and I'm really pleased Matt was able to help find you a suitable trip and get everything sorted. I also wanted to take this opportunity to apologise Michelle wasn't able to assist you. I think there was a little bit of a miss understanding, as Michelle would always do what she could to help. However when you called she was completing some bookings, so was just explaining that she wasn't able to do it straight away. I am sorry again, I know it's no excuse but we came in after new Year and was literally inundated with enquiries, so did struggle to get the quotes to people as quickly as we normally would. If there's anything further you need though, please either let me, Matt or any of the team know and we'll be more than happy to help. Kind Regards, Gavin (eShores)

Posted 10 years ago

“I can't thank the travel consultant, Hannah Morris, enough for helping me book this holiday. With being at work majority of the time she had taken so much stress off by looking into every little thing I asked, even cab fares from city to city so I can find the best location to stay at! She got back to me so efficiently that in the spare time I had I was able to just compare the necessary finical details. eShores really does provide you with a 'tailor made' holiday, I picked the dates, city's, the hotels and private transfers and she went alway and tried to find me the best prices within my budget and within and day got back to me with a quotation and within the week all was finalised and booked! Only reason I have given 4* rating is because I haven't gone on the holiday yet to complete my overall experience. Farhana”

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Posted 10 years ago

“Hannah was very helpful and knowledgeable, and was able to give us a useful discount. We look forward to our trip!”

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Posted 10 years ago

“Just booked a holiday with eshores. Can't comment on the holiday itself, just the booking service and the extremely helpful staff at eshores. Michelle was attentive and was really good at getting in touch with us and following up on emails. Her help and advice was much appreciated. Can't wait for our holiday now!”

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Posted 11 years ago

“Very prompt efficient service.”

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Posted 11 years ago

“Asked for a quote for a complex city hoping holiday - the service, communication and final price/plan were brilliant. Holiday NOT yet taken but so far so great”

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Posted 11 years ago

“After a bit of a .....not get backing to us start......but when I did phone back...different person..things couldn't have been any better thank you Dave”

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Posted 11 years ago

“The service from Dave is first class”

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Posted 11 years ago

“The service from Andy at eShores was excellent. He was utterly professional, got back to me when he said he would, was always available and provided me with great options. I used him for my honeymoon and as I already knew basically what I wanted he was able to get me great deals on the hotels I thought I wanted and his own suggestions too. Even while we were on holiday and potentially had to return home urgently he was available on a sunday and was really helpful. The only gripe would be that I'd have loved it if he was able to provide more options on 2 things that I wanted to do - such as Borneo and the Singapore GP, that would have been the cherry on top. But I'm totally satisfied and will 100% use him again and eshores again!”

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Posted 12 years ago

“Have only rated 4*/good as I haven't been on my holiday yet. I am going to Bangkok for three nights then flying to Phuket for a week. Dave has been more than helpful and I actually feel quite sorry for him as I am a difficult person to work with! I have changed my mind around 100 times about where I want to go and Dave has been nothing but helpful. If this holiday is everything I hope and expect and more then I will most definitely be using Eshores again! Thank you for your help Dave! I will be leaving feedback after my holiday in April, hopefully leave a 5* review!”

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Posted 12 years ago

“Very good , Emma was very helpful , the only issue we had was that we checked on line for the same holiday and found it £300 cheaper thane shores had , a bit disappointing”

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Posted 12 years ago

Hi Gordon, thank you for your review. I'm pleased Emma looked after you and you were happy with the service she provided. With regards the price, as you're aware the holiday you booked was a Thomson Package which we had to book through them as they are the only company that offer the hotel you wanted, unfortunately though we have no control over their prices. When you came to book the holiday we did offer it you cheaper than they were selling it direct on their own website, so at the time it was the best deal available, however after you'd booked they must have reduced their price. We are also frustrated to see that the price has come down as we always strive to get our clients the best deal, but prices with Thomson do fluctuate. I will speak to Emma to see to see what else we can do to help on this matter and I’ll get her to email you directly. If you’d like to contact me my email is gavin.l@eshores.co.uk Kind regards, Gavin

Posted 12 years ago

“had a fantastic holiday booked through eshores. they give detailed information and provide a fast and friendly service. so easy to book the trip of a lifetime with this company. looking forward to booking my next holiday with them.”

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Posted 12 years ago

“I would definitely recommend Eshores to my friends. Andy Rogerson, my consultant, arranged my holiday to New York and Las Vegas. I just told him the hotels and flight times I wanted and he sorted out the perfect itinerary for us at a great price! We had the most wonderful time with no worries at all. Would use Eshores again for my next holiday. Thanks Andy!!”

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Posted 12 years ago

eShores.co.uk is rated 4.9 based on 3,282 reviews