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Ergonomic Designs Bathrooms Reviews

4.7 Rating 4,610 Reviews
93 %
of reviewers recommend Ergonomic Designs Bathrooms
Company Reviews Product Reviews
3,067
 Metrics Info
4.7
Based on 4,610 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Ergonomic Designs Bathrooms Reviews

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jennifer F
Verified Buyer
“The good, Ergonomic designs provide many products at a decent price and have a wonderful customer services team who are happy to help with any query both over the phone and in the shop. The bad, and what I found absolutely annoying, is the fact that when I purchased something online, I, myself, needed to be the one to pick it up. I couldn't appoint my builder (the one with a van) to be the one to pick up the products. If I wanted my builder to pick up, he then had to be the one to place the order and pay for it. So ridiculous! The only other option was to pay OBSCENE delivery costs. Due to this, I ended up using other websites to purchase products that I couldn't fit in my own car. Also, there is no flat fee for delivery, so instead of me just paying one lump delivery fee for a stone shower tray, toilet, radiators and fixings, mirror, etc, I ended up making multiple purchases because otherwise the delivery fee goes up and up and up the more you add to your purchase. One for having a tray delivered, one order for the things that I could pick up, and then having to have my builder make a purchase for me for the toilet because I couldn't pick it up on my own and adding it to the shower tray delivery was going to tack on another lump sum. Also, I didn't realise this until visiting the shop, but they don't have the majority of products there in house. I found a mirror on their website that I wanted to buy. It said 'in stock' so I figured I would just buy it when I went to pick up my pre-ordered radiator. When I got there, I found out that it was 'in stock' with the supplier, not them. So, I ended up having to make another trip there when the mirror was ready to be picked up. Also, AMEX may be taken online, but it's not available to use in the actual store. Weird. Ergonomic Designs is friendly and helpful, but a huge pain in the rear to purchase with.”
Helpful Report
Posted 7 years ago
Graham W
Verified Buyer
“This relates to a Franke EOX 611 S/S sink. In fact two were separately ordered and both were delivered the following morning (one of them was damaged during installation), so five stars for that. However, the standard UK waste fittings that were to hand did not fit. Tradesmen familiar with the product would know this and would order the siphon kits offered as extras. Now, this is a consumer-facing sales oriented website. It would be a simple matter for Ergonomic to make this point for each product affected but, no, they don't wish to extend such a courtesy to their customers, who thus discover the hard way that the Franke kit is required, and that additional carriage charges and delays are incurred. Worth less than one star.”
Helpful Report
Posted 7 years ago
Susan P
Verified Buyer
“I made a mistake in ordering. Now being returned for a refund. Product looks very nice but not suitable for my requirements.”
Helpful Report
Posted 7 years ago
Hi, unfortunately once an item is used it cannot be returned as it cannot then be sold. We offer a 14 day return period for items ordered in error but they do have to be in their original packaging and condition. This does mean they cant be used as if we had to sent you an item previously used you would not be happy which is why its important to check that you are ordering the right item.
Posted 7 years ago
Linda T
Verified Buyer
“Ordering was easy delivery was quick and I liked the idea you could have it delivered to a pick up point but the product was not as described on the internet I phoned up and they agreed it was an error on their part and would change it”
Helpful Report
Posted 7 years ago
Alan C
Verified Buyer
“We are waiting to send the bath back as it is too small .However we still dont have a collection date .Beth O'Dell has been very helpful to us in this respect .”
Helpful Report
Posted 7 years ago
Denise C
Verified Buyer
“I was so pleased with my vanity unit the quality was very good for the price I paid but delivery was a nightmare let me down day after day and when it was delivered it was supposed to be after 2 and he turned up at 12-30”
Ergonomic Designs Bathrooms 3 star review on 14th February 2019
Helpful Report
Posted 7 years ago
NAFISA P
Verified Buyer
“I was a bit dissapointed as it was not in sealed in a box all the parts to the tap were all over the packaging box. I though it would come packed in a franke box as i have spent so much. Was just loose in the delivery box.”
Helpful Report
Posted 7 years ago
Andy B
Verified Buyer
“I can only give three stars as I thought the postage was excessive”
Helpful Report
Posted 7 years ago
Martyn M
Verified Buyer
“I love the Burlington Mirror however I did not feel the proof of identify was warranted for a purchase of”
Helpful Report
Posted 7 years ago
Kennth P
Verified Buyer
“Ordered a Franke Belfast Sink which I was informed was in stock but when I received the dispatch note it stated a 3-4 week delivery I cancelled the order and received a refund immediately”
Helpful Report
Posted 7 years ago
M T
Verified Buyer
“Delivered on time however, box damaged and unsure if any parts are missing until installed”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Ordered easily but delivery not good. Got a text 1 hour before delivery. The driver was an older guy and had my dad not been available I do not know how he’d have got my shower tray out the van and in the house. It weighs a tonne. My dad pulled his back and ended up in bed in agony.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Good product but very expensive postage for such a small item. it was delivered in a made up box 6 times the size of the item.”
Helpful Report
Posted 7 years ago
Sarah D
Verified Buyer
“Good website and quick delivery”
Helpful Report
Posted 8 years ago
Tom R
Verified Buyer
“Unfortunately we have had the wrong one delivered twice but E D are doing there best to get it sorted.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Good points: prices, sorted out issue with delivery quickly Improvements required: specific delivery time slot; one item was missing from the delivery, so need better quality control to make sure all items are delivered.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Misleading”
Helpful Report
Posted 8 years ago
Martin N
Verified Buyer
“Product over priced. Product quality acceptable rather than the high quality described. Delivery driver unable to find address. Glad to help with 3 calls to get him to the right location. Overall service not as good as Victorian Plumbing who delivered a different product in the previous week.”
Helpful Report
Posted 8 years ago
Mr S K
Verified Buyer
“Good product, Value for money, but few bits were missing and a very poor BAD delivery. I wrote on the instructions to be given half an hour notice but the delivery chap rang to say I am at your door and when I told him can you wait 5 minutes he said no too busy and let the big parcel behind my wheelie bin, hence the rating.”
Helpful Report
Posted 8 years ago
Sarah L
Verified Buyer
“Price and service/ delivery were very competitive. Unfortunately one of the valves for the Beth taps was slightly bent. Our plumber has managed to use it but it is 1/8 inch out so noticeable if you’re observant!”
Helpful Report
Posted 8 years ago
Ergonomic Designs Bathrooms is rated 4.7 based on 4,610 reviews
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