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Ergonomic Designs Bathrooms Reviews

4.7 Rating 3,729 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

Company Reviews

Product Reviews

4.7

Based on 3,729 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 25th February 2024

Ergonomic Designs Bathrooms 5 star review on 21st February 2024

Ergonomic Designs Bathrooms 5 star review on 19th November 2023

Ergonomic Designs Bathrooms 5 star review on 10th October 2023

Ergonomic Designs Bathrooms 5 star review on 2nd October 2023

Ergonomic Designs Bathrooms 5 star review on 2nd October 2023

Ergonomic Designs Bathrooms 5 star review on 5th July 2023

94

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only writing this to stop Ergonomic designs from spamming me with bloody requests to write a review of a replacement valve. It’s a valve, what can I say? would have preferred a choice of colour options, possibly a choice of leather seats though. Hopefully this stops the bloody emails”

Posted 4 years ago

“Very helpful staff, website not so good Post / packing charges are extortionate at £50. Something not right there. I would be happy if you could get in touch with me”

Posted 4 years ago

Hi William, I can see that you placed your order online. The system calculates the postage charge based upon the delivery postcode. I can see on your order you were only charged 6.50 postage for delivery to EH3. There was an error on your billing post code and this has now been corrected.

Posted 4 years ago

“I ordered a valve for my shower, which was as listed (although it’s not been fitted yet) and arrived on time. My reason for the 3 stars is that the package was so enormous and over the top and in this day and age of recycling and monitoring waste it was down right crazy. My valve was in a small box approx 15cm x 8cm x 8cm this was then inside another box with was approx 60cm x 50cm x 20cm with paper packing inside too. Just a bit wasteful.”

Posted 4 years ago

“They are fine as a company to deal wth”

Posted 4 years ago

“Prompt despatch of items ordered, and received undamaged. However, this was a German/Swiss sink, and there was no mention of the incompatibility of the waste with regular UK traps. OK, a plumber would have known that, but as Ergonomic's site is consumer- rater than trade-oriented, this fact should be clearly spelled out. As it was, the required siphon kit, good though it is, needed the placing of a separate order and associated inconvenience and additional carriage charges. Poor show, ErgonomicDesigns.”

Posted 4 years ago

“I was disappointed not to receive goods next day as promised when ordering.”

Posted 4 years ago

“The good, Ergonomic designs provide many products at a decent price and have a wonderful customer services team who are happy to help with any query both over the phone and in the shop. The bad, and what I found absolutely annoying, is the fact that when I purchased something online, I, myself, needed to be the one to pick it up. I couldn't appoint my builder (the one with a van) to be the one to pick up the products. If I wanted my builder to pick up, he then had to be the one to place the order and pay for it. So ridiculous! The only other option was to pay OBSCENE delivery costs. Due to this, I ended up using other websites to purchase products that I couldn't fit in my own car. Also, there is no flat fee for delivery, so instead of me just paying one lump delivery fee for a stone shower tray, toilet, radiators and fixings, mirror, etc, I ended up making multiple purchases because otherwise the delivery fee goes up and up and up the more you add to your purchase. One for having a tray delivered, one order for the things that I could pick up, and then having to have my builder make a purchase for me for the toilet because I couldn't pick it up on my own and adding it to the shower tray delivery was going to tack on another lump sum. Also, I didn't realise this until visiting the shop, but they don't have the majority of products there in house. I found a mirror on their website that I wanted to buy. It said 'in stock' so I figured I would just buy it when I went to pick up my pre-ordered radiator. When I got there, I found out that it was 'in stock' with the supplier, not them. So, I ended up having to make another trip there when the mirror was ready to be picked up. Also, AMEX may be taken online, but it's not available to use in the actual store. Weird. Ergonomic Designs is friendly and helpful, but a huge pain in the rear to purchase with.”

Posted 5 years ago

“This relates to a Franke EOX 611 S/S sink. In fact two were separately ordered and both were delivered the following morning (one of them was damaged during installation), so five stars for that. However, the standard UK waste fittings that were to hand did not fit. Tradesmen familiar with the product would know this and would order the siphon kits offered as extras. Now, this is a consumer-facing sales oriented website. It would be a simple matter for Ergonomic to make this point for each product affected but, no, they don't wish to extend such a courtesy to their customers, who thus discover the hard way that the Franke kit is required, and that additional carriage charges and delays are incurred. Worth less than one star.”

Posted 5 years ago

“I made a mistake in ordering. Now being returned for a refund. Product looks very nice but not suitable for my requirements.”

Posted 5 years ago

Hi, unfortunately once an item is used it cannot be returned as it cannot then be sold. We offer a 14 day return period for items ordered in error but they do have to be in their original packaging and condition. This does mean they cant be used as if we had to sent you an item previously used you would not be happy which is why its important to check that you are ordering the right item.

Posted 5 years ago

“Ordering was easy delivery was quick and I liked the idea you could have it delivered to a pick up point but the product was not as described on the internet I phoned up and they agreed it was an error on their part and would change it”

Posted 5 years ago

“We are waiting to send the bath back as it is too small .However we still dont have a collection date .Beth O'Dell has been very helpful to us in this respect .”

Posted 5 years ago

“I was so pleased with my vanity unit the quality was very good for the price I paid but delivery was a nightmare let me down day after day and when it was delivered it was supposed to be after 2 and he turned up at 12-30”

Ergonomic Designs Bathrooms 3 star review on 14th February 2019

Posted 5 years ago

“I was a bit dissapointed as it was not in sealed in a box all the parts to the tap were all over the packaging box. I though it would come packed in a franke box as i have spent so much. Was just loose in the delivery box.”

Posted 5 years ago

“I can only give three stars as I thought the postage was excessive”

Posted 5 years ago

“I love the Burlington Mirror however I did not feel the proof of identify was warranted for a purchase of”

Posted 5 years ago

“Ordered a Franke Belfast Sink which I was informed was in stock but when I received the dispatch note it stated a 3-4 week delivery I cancelled the order and received a refund immediately”

Posted 5 years ago

“Delivered on time however, box damaged and unsure if any parts are missing until installed”

Posted 5 years ago

“Ordered easily but delivery not good. Got a text 1 hour before delivery. The driver was an older guy and had my dad not been available I do not know how he’d have got my shower tray out the van and in the house. It weighs a tonne. My dad pulled his back and ended up in bed in agony.”

Posted 5 years ago

“Good product but very expensive postage for such a small item. it was delivered in a made up box 6 times the size of the item.”

Posted 5 years ago

“Good website and quick delivery”

Posted 5 years ago

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Ergonomic Designs Bathrooms is rated 4.7 based on 3,729 reviews