“Very pleased with the service. The lady at the office was very helpful and having been faced with a number of companies that were just interested in selling a whole unit it was nice to be dealing with a company that were going to only replace what was necessary. The engineer was very helpful and friendly and I would be happy to recommend Enviro flame.”
“Excellent service. Did what they said they would do when they said they would do it. The final test will be service if anything goes wrong, which so far it hasn't,”
“Great service from Enviroflame from the very first contact on the phone. The fire was installed in a fairly tight situation without any trauma. The installers were very tidy, friendly and professional, and I was confident to leave them to get on with the job. Would I recommend Enviroflame to a friend? Yes, without reserve.”
“I needed a gas fireplace surround removing and had had trouble finding a builder to do this. Enviroflame sent two builders round to remove the surround and then a gas engineer came to cut off the gas pipe. The job was done quickly, efficiently and with no mess left (I hired a plasterer separately to finish the blocking up).
There was an unusual instance where they tried to get me to pay a 50% deposit upfront even though it said payment on completion on the invoice. When I queried this it wasn't mentioned again. Other than that highly recommended.”
“Enviro Flame provide fantastic customer service. All of the staff are very helpful and friendly and all work is completed quickly and for a good price. We have been very impressed in our dealings with them to date.”
“Good and knowledgeable advice about which fire would best suit my needs and budget when I contacted the office. Clean and friendly installation at the agreed date and time by the engineer who subsequently took great care to demonstrate the way the fire operated and ensure I was happy with everything.”
“Excellent start. Sent the chimney sweep who was prompt, efficient and identified issues clearly. Visit to the showroom went well, too: identified model required. Problem arose when estimate received for it was higher than expected. Issue was the price of the aspirator that was needed in addition to the new fire. Only explanation was the model recommended was the basic and it could have cost a lot more. Asked for website of manufacturer but was given a name that Google wont find. Promised 'material' by email. After Xmas will start looking elsewhere. (Everyone is very nice, polite and pleasant to deal with.)”
Dear Ivor,
Thank you for taking the time to review our products and services. It means a lot to receive feedback on these things which we then use to either commend our colleagues or use to improve upon our service.
In your circumstances we do take on board that the service you received was ‘prompt, efficient and identified issues clearly’ when we carried out the chimney sweep for you. Also, that the visit to the showrooms went well too and we have passed these comments on to the Installation and Showroom Managers to deliver to the people who dealt with you.
The issue of price for the ‘Aspirator’ is understandable, what you had been quoted on was a ‘Power Flue Fan’ which is custom made for us and which is more than double the price of an aspirator. I hope this explains the price difference. The reason for the lack of instructions is simply because the fans we use require no servicing or maintenance, which reduces the annual servicing costs to the end user considerably. All the instructions needed are on the casing of the fan, our engineers are specifically trained to calibrate the fan and air pressure switches, which should not need adjusting again.
We would love your continued custom in the New Year should you not find a suitable company to replace your fire and fan, and rest assured we have taken on board your comments and we hope to receive 5 stars in the future!
“I bought a new, decorative gas fire from Enviro-Flame in 2014 and I found them efficient, punctual and very friendly. I initially called then back because I was worried about excessive sooting. They came out, checked the fire, and also left me with a carbon monoxide monitor just to reassure me - all at no extra cost. This year the fire has had its first annual service. Again, arranging it was easy and the engineer arrived punctually and gave the first a good clean and service and took time to ask about its performance and if I was satisfied with it. I would recommend them to other customers.”
“The first EnviroFlame engineer who came to inspect my chimney gave me sound advice in his recommendation to install a rain/bird guard and provide an air inlet in the room where the fireplace is. The second engineer who came to install both the rain/bird guard and air inlet did an excellent job. In all I am very pleased with the service I have received from EnviroFlame.
Richard Brown
Redhill”
“After years of not using our fire we decided to get Enviroflame in to sort it out for us. They have now fitted a very realistic gas fire for us and made sure it is all safe to use, with very little fuss and mess. We could not be happier!”
“Engineer arrived on time, performed a thorough assessment and clean of the chimney and provided some advice on what steps to take to ensure that its future use was safe.”
“I have thoroughly impressed with the attitude and service from the Enviroflame team. They installed my flue and followed up with flue collar, register plate and flue adapter. They were on time for the appointment and cleared up before their departure.”
