Enviro-Flame Reviews

Name: Enviro-Flame
Address: Unit 1 Riverside Industrial Park 16 Lyon Road Wimbledon, Wimbledon
Rating: 4.87

4.9 Rating 476 Reviews

97 %

of reviewers recommend Enviro-Flame

Company Reviews

Metrics

Info

4.9

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02031241588

Email:

enviro-flame@reviews.adtrak.co.uk

Location:

Unit 1 Riverside Industrial Park 16 Lyon Road Wimbledon
Wimbledon
SW19 2RL

Write Your review

Tell us how Enviro-Flame made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Enviro-Flame 5 star review on 5th September 2020

Brian Taylor

Enviro-Flame 5 star review on 26th January 2020

Professor MacDonald

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Enviro-Flame's customer service was outstanding from start to finish. The first time I contacted them I telephoned and left a message and was immediately phoned back by their receptionist. I explained that we wanted to purchase a glass-fronted gas fire, stone mantel and granite hearth and that we were running to a particular timescale. She listened to all of my questions and then asked their specialist to call me back. He did so within 20 minutes and assured me that he would be able to help. Their gas engineer visited us the following morning (a Saturday), confirmed then and there that he would be able to lay a gas pipe without any difficulty (this was in contrast to one of Enviro-Flame's local competitors who had been reluctant to do the work) and we then visited their showroom that afternoon. We received their quotes by Monday and placed our order on the Tuesday. The gas pipe was laid that week and the fireplace itself was installed a couple of weeks later (Enviro-Flame having kindly rearranged another appointment to fit us in at short notice). Everyone at Enviro-Flame is incredibly personable and helpful. The fireplace itself looks fabulous and we are really pleased with it. We would not hesitate in recommending Enviro-Flame to anyone.”

Helpful Report

Posted 10 years ago

“we had a new gas fire installed - very pleased with service and end product. Thank you!”

Helpful Report

Posted 10 years ago

“A hassle free experience from start to finish. All staff were polite and friendly. The men on site were on time, easy to have in our home and cleared up all their mess. A really good experience. Thank you.”

Helpful Report

Posted 10 years ago

“Expert advice on selection of a suitabled appliance. The team who fitted the fire were polite, efficient and left no mess. The quality of workmanship was extremely good an the whole job was completed in less than the estimated time. The inset gas fire looks fantastic and,'if anything, exceeds my expectations. I would not hesitate to recommend this company to friends.”

Helpful Report

Posted 10 years ago

“Our dealings with Enviro-Flame have been very good..well informed clear advice, & prompt efficient service.”

Helpful Report

Posted 10 years ago

“You came promptly at the appointed time and the installation of the new fire was carried out in a shorter time than you had estimated. The engineer carried out the work efficiently and without creating any mess. He had to plaster around the opening of the old fire as the new one was smaller. This was well done . He finished by demonstrating the lighting of the fire with the remote control which was new for me. Overall a good job well done.”

Helpful Report

Posted 10 years ago

“Peter arrived early and worked quickly and efficiently.When finished, he made sure I understood the process and that I was using the fire correctly! Excellent in every way. Cynthia Simmons.”

Helpful Report

Posted 10 years ago

“The actual annual service of our multifuel stove is carried out efficiently although it is expensive for the work involved. However, getting an appointment is a real drag, it requires numerous phone calls.”

Helpful Report

Posted 10 years ago

“Enviro-flame fitted a gas fire to my existing Victorian fireplace. They had a tricky job to run the gas to the fireplace through the floorboards and replace a broken flu. The team on site were curtious, friendly and at the end of one day only I have a beautiful working fireplace. Very happy and would highly recommend.”

Helpful Report

Posted 10 years ago

“No complaints, we got exactly what we were expecting. The whole process, from visiting the showroom and choosing the product through to the installation was effortless. The installation team were very good and there was no mess left.”

Helpful Report

Posted 10 years ago

“The whole process from start to finish was fantastic and I would highly, highly recommend Enviro-Flame to anyone. They know exactly what they are doing and you feel totally confident throughout the process and the end product looks fabulous! Thank you!”

Helpful Report

Posted 10 years ago

“Prompt and efficient. Gas fire serviced to a high standard with helpful and friendly advice. A very professional approach.”

Helpful Report

Posted 10 years ago

“The service call was a couple of months ago October/November 2014??? Peter (Piotr) arrived on time and started immediately. He was quick thorough and efficient and did something that no other service person had done and that was to dust and "painted" each "coal", waited until it dried and then replaced it in the coal basket. He made the payment details as easy as they could be and departed leaving a very satisfied customer to enjoy the warmth of my fire again.”

Helpful Report

Posted 10 years ago

“Hi - Enviro flame were very easy to deal with, everything was done on time to a high standard.”

Helpful Report

Posted 10 years ago

“Excellent service. Very polite staff and really good feedback and advice. I would definitely recommend EnviroFlame to clients and other managing agents.”

Helpful Report

Posted 10 years ago

“We have just had our fireplace installed by Enviro Flame and cannot thank them enough for the fantastic job they have done. We would highly recommend them to anyone! Nicki”

Helpful Report

Posted 10 years ago

Enviro-Flame is rated 4.9 based on 476 reviews