“The company carried out a personalised assessment of my needs and ensured they met them 100%. They were at all times patient, honest and helpful. The staff were amazing. Both the office and the technical staff were efficient, friendly and nothing was too much trouble. They were committed to finding the best solution for me. Professional at all times”
“The stove is great and we are loving it. But as well as the product, the entire service from the first phone call to the last email was excellent. MOST of all - the guys who came to fit the stove were the three sweetest guys on the planet. Couldn't have asked for more. Thank you.”
“We haven't actually bought their fire yet (apart from having had the chimney swept and that went v well), but have been v happy with the service and their help so far.”
“We used them in late 2015 and mid 2016 for the re-instatement of period fireplaces in two mid Victorian Wimbledon properties. A complication necessitated the installation of a flue liner and a breach into the chimney breast. All work was completed punctually, efficiently an with minimum disruption at one of the properties which by then was occupied. With a less organised firm we might have abandoned the project. Great attention to detail and keeping us informed both at the planning stage (preparing templates etc.) and after the initial installations were completed when the fireplaces needed to be certified and commissioned into working order. And all within budget too.”
“I moved into a property in Chelsea back in late July. When I moved in the two fireplaces I had were outdated and not really functional. I found Enviro-flame on Google and they were able to send an engineer out to do sweep and surveys of the flue and offer expert advice into my next option. A nice chap called Luke contact me a couple of days later to discuss with my options and what I wanted to see. Luke totally tailored the package to my needs and I had a date within 4 weeks. I decided to go for two wood burning stoves and my flues needed lining at the same day. I had an engineer called Peter and one called Dave come over and the work took around a day to a day and a half. It was all I imagined and more when completed. Excellent service from start to finish, I recommend you use these guys for your fireplaces.”
“Absolutely astonished at the speed and clean work of your employee. The servicing of the gas fire meant lots of black dust, but I think he swallowed it, as not a scrap of dust was found after he left. The fire appears to be working efficiently, so am completely pleased with Enviro-Flame.”
“Very pleased with the service. The lady at the office was very helpful and having been faced with a number of companies that were just interested in selling a whole unit it was nice to be dealing with a company that were going to only replace what was necessary. The engineer was very helpful and friendly and I would be happy to recommend Enviro flame.”
“Excellent service. Did what they said they would do when they said they would do it. The final test will be service if anything goes wrong, which so far it hasn't,”
“Great service from Enviroflame from the very first contact on the phone. The fire was installed in a fairly tight situation without any trauma. The installers were very tidy, friendly and professional, and I was confident to leave them to get on with the job. Would I recommend Enviroflame to a friend? Yes, without reserve.”
“I needed a gas fireplace surround removing and had had trouble finding a builder to do this. Enviroflame sent two builders round to remove the surround and then a gas engineer came to cut off the gas pipe. The job was done quickly, efficiently and with no mess left (I hired a plasterer separately to finish the blocking up).
There was an unusual instance where they tried to get me to pay a 50% deposit upfront even though it said payment on completion on the invoice. When I queried this it wasn't mentioned again. Other than that highly recommended.”
“Enviro Flame provide fantastic customer service. All of the staff are very helpful and friendly and all work is completed quickly and for a good price. We have been very impressed in our dealings with them to date.”
“Good and knowledgeable advice about which fire would best suit my needs and budget when I contacted the office. Clean and friendly installation at the agreed date and time by the engineer who subsequently took great care to demonstrate the way the fire operated and ensure I was happy with everything.”
